Kmart is an essential shopping destination for many Aussies, but lately, the store has been copping flak for a 'ridiculous' policy that has absolutely baffled customers.

We bet that many of you have experienced the frustrating situation of not being able to leave a store without also having to deal with a staff member asking you to review your receipt…

This process has long been implemented at Kmart stores as part of the company's policy, and apparently, it's caused quite a bit of frustration among customers who no longer feel that they have any privacy when exiting the store.

It should be noted that the rule was introduced along with the implementation of a new standard store layout back in 2017 which saw the checkouts moved to an area that customers could no longer easily access (or see).

While the change has been in place for almost 6 years and many customers are already accustomed to it, a TikTok video revived their resentment of the 'new' policy.

​

Aussie TikTokerMille Ford has recently raised the issue of Kmart’s often ‘ridiculous’ store layout on social media, sharing a clip of her imitating Kmart workers who check customer receipts as they exit the store.

In the clip, she was seen standing, looking bored as she checked the receipts being shown by the customers to her.

The clip went viral, amassing over 1.3 million likes and 47,000 comments.

Several viewers agreed that the portrayal was so accurate and that they felt the same 'annoying' feeling they felt whenever they passed by a staff member to have their receipts checked.

One person wrote: 'As someone who did the door shift at Kmart, this is so accurate.'

'The most spot-on thing I've ever witnessed,' another added.

A third agreed: 'WOW… you are a good mimic.'

A TikTok clip has reignited the 'annoyance' that many shoppers felt over the changes in Kmart's store layout. Credit: TikTok/@Millie.

The clip also brought back anger about the store layout, with some of the shoppers commenting about how unnecessary the placement of the checkout is.

One user asked: 'Honestly, whose idea was that? Was the person high when they suggested that?'

'Most ridiculous store layout decision ever!' another raised.

Some shoppers took the opportunity to mock Kmart and pointed out that the rule of checking the receipts should have never been put in place if the layout hadn't been modified.

'They could have just left the checkouts at the front of the shop,' one person wrote in the comments section.

Another added, 'I've pretty much lost the receipt somewhere in my bags by the time I get to the door!'

Many customers also claimed that their local Kmart store employees never carefully check their receipts upon leaving and suggested that some of them even handed over Woolworths, JB Hi-Fi, and old Kmart receipts by mistake.

Meanwhile, others pointed out that the layout change might have been done to encourage customers to 'see more stuff on their way out' and influence them to purchase more.

'I legitimately believe they did this so anxious people would buy something small so they wouldn't feel like a criminal walking out,' one user went on to say.

Customer engagement is an integral factor for retailers, as it can directly impact a store’s bottom line. A significant change that has to be taken into account when assessing store design is how shoppers are likely to feel, as this has a direct bearing on how likely they are to make a purchase.

For Kmart shoppers, having to queue at the back of the store in order to pay could mean that they are less likely to purchase additional items on their way out, or are more prone to feeling anxious or annoyed before they even reach the checkout.

The placement of checkouts at a store has a huge influence on customer engagement, as it can affect consumer behaviour and shopping patterns.

Studies have found that when checkout counters are placed at the back of a store, customers are more likely to travel the full length of the store and be exposed to more products on sale thus increasing their chances of making additional or impulse purchases.

Considering the popularity of Mille Ford’s video, it is apparent that Kmart customers remain frustrated about the current store layout.

It undoubtedly has affected customer engagement, as it can taint the overall shopping experience and even discourage customers from returning to their local store.

Despite the criticisms, many Kmart customers asserted that they are still lovers of the store and will continue to shop there.

'If I need it, Kmart is my go-to, and I have no issues. They give you the receipt regardless – no check-out required, unlike all bigger stores now,' one customer wrote in a post explaining why they still love Kmart.

'I love Kmart and always have, embarrassing or not. They generally have good prices, and I can find most things much cheaper there than other major stores,' another said.

Key Takeaways

• A popular Aussie TikToker has poked fun at the ‘ridiculous’ layout of Kmart stores and mimicked the behaviour of door staff.
• Many shoppers have been angered since the layout change was rolled out in 2017.
• Many mocked the entire process of checking receipts upon exit and speculated it was designed to get customers to purchase more.
• Several customers recently noticed a new practice where their receipt was scanned when exiting the store.

What are your thoughts, folks? Is it reasonable for Kmart staff to check customers' receipts as they leave the store or is this practice just another unnecessary inconvenience we have to deal with? Let's discuss in the comments!

 

[annabellamariamaud]

Our Kmart (Canberra) has a voice reminder to hold onto your receipt to show with your bag as you exit the store. They also still have a bunch of self-checkouts at the door.

I well understand the mobility concern, but our store hasn’t changed size, and I’m yet to have anyone tell me to hurry up. Also, if I’m having a bad day, I can use a free wheelchair from the centre’s concierge … and a friend who has long offered to push me around in one of those cute little red cars meant for children, obtained from the same location!

 

[Happyjack]

Kmart is an essential shopping destination for many Aussies, but lately, the store has been copping flak for a 'ridiculous' policy that has absolutely baffled customers.

We bet that many of you have experienced the frustrating situation of not being able to leave a store without also having to deal with a staff member asking you to review your receipt…

This process has long been implemented at Kmart stores as part of the company's policy, and apparently, it's caused quite a bit of frustration among customers who no longer feel that they have any privacy when exiting the store.

It should be noted that the rule was introduced along with the implementation of a new standard store layout back in 2017 which saw the checkouts moved to an area that customers could no longer easily access (or see).

While the change has been in place for almost 6 years and many customers are already accustomed to it, a TikTok video revived their resentment of the 'new' policy.

​

Aussie TikTokerMille Ford has recently raised the issue of Kmart’s often ‘ridiculous’ store layout on social media, sharing a clip of her imitating Kmart workers who check customer receipts as they exit the store.

In the clip, she was seen standing, looking bored as she checked the receipts being shown by the customers to her.

The clip went viral, amassing over 1.3 million likes and 47,000 comments.

Several viewers agreed that the portrayal was so accurate and that they felt the same 'annoying' feeling they felt whenever they passed by a staff member to have their receipts checked.

One person wrote: 'As someone who did the door shift at Kmart, this is so accurate.'

'The most spot-on thing I've ever witnessed,' another added.

A third agreed: 'WOW… you are a good mimic.'

A TikTok clip has reignited the 'annoyance' that many shoppers felt over the changes in Kmart's store layout. Credit: TikTok/@Millie.

The clip also brought back anger about the store layout, with some of the shoppers commenting about how unnecessary the placement of the checkout is.

One user asked: 'Honestly, whose idea was that? Was the person high when they suggested that?'

'Most ridiculous store layout decision ever!' another raised.

Some shoppers took the opportunity to mock Kmart and pointed out that the rule of checking the receipts should have never been put in place if the layout hadn't been modified.

'They could have just left the checkouts at the front of the shop,' one person wrote in the comments section.

Another added, 'I've pretty much lost the receipt somewhere in my bags by the time I get to the door!'

Many customers also claimed that their local Kmart store employees never carefully check their receipts upon leaving and suggested that some of them even handed over Woolworths, JB Hi-Fi, and old Kmart receipts by mistake.

Meanwhile, others pointed out that the layout change might have been done to encourage customers to 'see more stuff on their way out' and influence them to purchase more.

'I legitimately believe they did this so anxious people would buy something small so they wouldn't feel like a criminal walking out,' one user went on to say.

Customer engagement is an integral factor for retailers, as it can directly impact a store’s bottom line. A significant change that has to be taken into account when assessing store design is how shoppers are likely to feel, as this has a direct bearing on how likely they are to make a purchase.

For Kmart shoppers, having to queue at the back of the store in order to pay could mean that they are less likely to purchase additional items on their way out, or are more prone to feeling anxious or annoyed before they even reach the checkout.

The placement of checkouts at a store has a huge influence on customer engagement, as it can affect consumer behaviour and shopping patterns.

Studies have found that when checkout counters are placed at the back of a store, customers are more likely to travel the full length of the store and be exposed to more products on sale thus increasing their chances of making additional or impulse purchases.

Considering the popularity of Mille Ford’s video, it is apparent that Kmart customers remain frustrated about the current store layout.

It undoubtedly has affected customer engagement, as it can taint the overall shopping experience and even discourage customers from returning to their local store.

Despite the criticisms, many Kmart customers asserted that they are still lovers of the store and will continue to shop there.

'If I need it, Kmart is my go-to, and I have no issues. They give you the receipt regardless – no check-out required, unlike all bigger stores now,' one customer wrote in a post explaining why they still love Kmart.

'I love Kmart and always have, embarrassing or not. They generally have good prices, and I can find most things much cheaper there than other major stores,' another said.

Key Takeaways

• A popular Aussie TikToker has poked fun at the ‘ridiculous’ layout of Kmart stores and mimicked the behaviour of door staff.
• Many shoppers have been angered since the layout change was rolled out in 2017.
• Many mocked the entire process of checking receipts upon exit and speculated it was designed to get customers to purchase more.
• Several customers recently noticed a new practice where their receipt was scanned when exiting the store.

What are your thoughts, folks? Is it reasonable for Kmart staff to check customers' receipts as they leave the store or is this practice just another unnecessary inconvenience we have to deal with? Let's discuss in the comments!

https://tools.seniorsdiscountclub.com.au/articles/2991/step-5/11383/

Nothing new here about checkout placement. Many years ago servos moved the checkouts from the door to at the furtherest away they could .
all theses layouts are the work of the marketing brains trust. The classic woukld be new servo layouts in NZ I managed - a canopy over the pump area but no shelter when walking to the shop. result" customers wet and lots of water on the floor. and when a mystery shopper called on a wet day we would get marked down for the state of the floor!

 

[Nana Zorak]

My local K mart store was one of the last to open, they had the checkouts by the doors until recently when they moved to the centre of the store. This is very convenient except you have to state that you don't use self-checkouts & have to wait for a till operator. As I don't work for K mart I am happy to wait as an exPom I am used to queuing. Apart from that I find it a very well-priced store that I use often.

 

[Leeta069]

So nice of her to be all dressed nicely with her shirt neatly ironed and wearing nice clothes........

 

[OldBells]

Kmart is an essential shopping destination for many Aussies, but lately, the store has been copping flak for a 'ridiculous' policy that has absolutely baffled customers.

We bet that many of you have experienced the frustrating situation of not being able to leave a store without also having to deal with a staff member asking you to review your receipt…

This process has long been implemented at Kmart stores as part of the company's policy, and apparently, it's caused quite a bit of frustration among customers who no longer feel that they have any privacy when exiting the store.

It should be noted that the rule was introduced along with the implementation of a new standard store layout back in 2017 which saw the checkouts moved to an area that customers could no longer easily access (or see).

While the change has been in place for almost 6 years and many customers are already accustomed to it, a TikTok video revived their resentment of the 'new' policy.

​

Aussie TikTokerMille Ford has recently raised the issue of Kmart’s often ‘ridiculous’ store layout on social media, sharing a clip of her imitating Kmart workers who check customer receipts as they exit the store.

In the clip, she was seen standing, looking bored as she checked the receipts being shown by the customers to her.

The clip went viral, amassing over 1.3 million likes and 47,000 comments.

Several viewers agreed that the portrayal was so accurate and that they felt the same 'annoying' feeling they felt whenever they passed by a staff member to have their receipts checked.

One person wrote: 'As someone who did the door shift at Kmart, this is so accurate.'

'The most spot-on thing I've ever witnessed,' another added.

A third agreed: 'WOW… you are a good mimic.'

A TikTok clip has reignited the 'annoyance' that many shoppers felt over the changes in Kmart's store layout. Credit: TikTok/@Millie.

The clip also brought back anger about the store layout, with some of the shoppers commenting about how unnecessary the placement of the checkout is.

One user asked: 'Honestly, whose idea was that? Was the person high when they suggested that?'

'Most ridiculous store layout decision ever!' another raised.

Some shoppers took the opportunity to mock Kmart and pointed out that the rule of checking the receipts should have never been put in place if the layout hadn't been modified.

'They could have just left the checkouts at the front of the shop,' one person wrote in the comments section.

Another added, 'I've pretty much lost the receipt somewhere in my bags by the time I get to the door!'

Many customers also claimed that their local Kmart store employees never carefully check their receipts upon leaving and suggested that some of them even handed over Woolworths, JB Hi-Fi, and old Kmart receipts by mistake.

Meanwhile, others pointed out that the layout change might have been done to encourage customers to 'see more stuff on their way out' and influence them to purchase more.

'I legitimately believe they did this so anxious people would buy something small so they wouldn't feel like a criminal walking out,' one user went on to say.

Customer engagement is an integral factor for retailers, as it can directly impact a store’s bottom line. A significant change that has to be taken into account when assessing store design is how shoppers are likely to feel, as this has a direct bearing on how likely they are to make a purchase.

For Kmart shoppers, having to queue at the back of the store in order to pay could mean that they are less likely to purchase additional items on their way out, or are more prone to feeling anxious or annoyed before they even reach the checkout.

The placement of checkouts at a store has a huge influence on customer engagement, as it can affect consumer behaviour and shopping patterns.

Studies have found that when checkout counters are placed at the back of a store, customers are more likely to travel the full length of the store and be exposed to more products on sale thus increasing their chances of making additional or impulse purchases.

Considering the popularity of Mille Ford’s video, it is apparent that Kmart customers remain frustrated about the current store layout.

It undoubtedly has affected customer engagement, as it can taint the overall shopping experience and even discourage customers from returning to their local store.

Despite the criticisms, many Kmart customers asserted that they are still lovers of the store and will continue to shop there.

'If I need it, Kmart is my go-to, and I have no issues. They give you the receipt regardless – no check-out required, unlike all bigger stores now,' one customer wrote in a post explaining why they still love Kmart.

'I love Kmart and always have, embarrassing or not. They generally have good prices, and I can find most things much cheaper there than other major stores,' another said.

Key Takeaways

• A popular Aussie TikToker has poked fun at the ‘ridiculous’ layout of Kmart stores and mimicked the behaviour of door staff.
• Many shoppers have been angered since the layout change was rolled out in 2017.
• Many mocked the entire process of checking receipts upon exit and speculated it was designed to get customers to purchase more.
• Several customers recently noticed a new practice where their receipt was scanned when exiting the store.

What are your thoughts, folks? Is it reasonable for Kmart staff to check customers' receipts as they leave the store or is this practice just another unnecessary inconvenience we have to deal with? Let's discuss in the comments!

https://tools.seniorsdiscountclub.com.au/articles/2991/step-5/11383/

I shop at K Mart Minto NSW and the lady at the door is lovely. She checks the receipts and always gives you a welcoming or goodbye smile. Of course it might just be that I go in there so much she knows me , ha ha

 

[Zoya]

Kmart is an essential shopping destination for many Aussies, but lately, the store has been copping flak for a 'ridiculous' policy that has absolutely baffled customers.

We bet that many of you have experienced the frustrating situation of not being able to leave a store without also having to deal with a staff member asking you to review your receipt…

This process has long been implemented at Kmart stores as part of the company's policy, and apparently, it's caused quite a bit of frustration among customers who no longer feel that they have any privacy when exiting the store.

It should be noted that the rule was introduced along with the implementation of a new standard store layout back in 2017 which saw the checkouts moved to an area that customers could no longer easily access (or see).

While the change has been in place for almost 6 years and many customers are already accustomed to it, a TikTok video revived their resentment of the 'new' policy.

​

Aussie TikTokerMille Ford has recently raised the issue of Kmart’s often ‘ridiculous’ store layout on social media, sharing a clip of her imitating Kmart workers who check customer receipts as they exit the store.

In the clip, she was seen standing, looking bored as she checked the receipts being shown by the customers to her.

The clip went viral, amassing over 1.3 million likes and 47,000 comments.

Several viewers agreed that the portrayal was so accurate and that they felt the same 'annoying' feeling they felt whenever they passed by a staff member to have their receipts checked.

One person wrote: 'As someone who did the door shift at Kmart, this is so accurate.'

'The most spot-on thing I've ever witnessed,' another added.

A third agreed: 'WOW… you are a good mimic.'

A TikTok clip has reignited the 'annoyance' that many shoppers felt over the changes in Kmart's store layout. Credit: TikTok/@Millie.

The clip also brought back anger about the store layout, with some of the shoppers commenting about how unnecessary the placement of the checkout is.

One user asked: 'Honestly, whose idea was that? Was the person high when they suggested that?'

'Most ridiculous store layout decision ever!' another raised.

Some shoppers took the opportunity to mock Kmart and pointed out that the rule of checking the receipts should have never been put in place if the layout hadn't been modified.

'They could have just left the checkouts at the front of the shop,' one person wrote in the comments section.

Another added, 'I've pretty much lost the receipt somewhere in my bags by the time I get to the door!'

Many customers also claimed that their local Kmart store employees never carefully check their receipts upon leaving and suggested that some of them even handed over Woolworths, JB Hi-Fi, and old Kmart receipts by mistake.

Meanwhile, others pointed out that the layout change might have been done to encourage customers to 'see more stuff on their way out' and influence them to purchase more.

'I legitimately believe they did this so anxious people would buy something small so they wouldn't feel like a criminal walking out,' one user went on to say.

Customer engagement is an integral factor for retailers, as it can directly impact a store’s bottom line. A significant change that has to be taken into account when assessing store design is how shoppers are likely to feel, as this has a direct bearing on how likely they are to make a purchase.

For Kmart shoppers, having to queue at the back of the store in order to pay could mean that they are less likely to purchase additional items on their way out, or are more prone to feeling anxious or annoyed before they even reach the checkout.

The placement of checkouts at a store has a huge influence on customer engagement, as it can affect consumer behaviour and shopping patterns.

Studies have found that when checkout counters are placed at the back of a store, customers are more likely to travel the full length of the store and be exposed to more products on sale thus increasing their chances of making additional or impulse purchases.

Considering the popularity of Mille Ford’s video, it is apparent that Kmart customers remain frustrated about the current store layout.

It undoubtedly has affected customer engagement, as it can taint the overall shopping experience and even discourage customers from returning to their local store.

Despite the criticisms, many Kmart customers asserted that they are still lovers of the store and will continue to shop there.

'If I need it, Kmart is my go-to, and I have no issues. They give you the receipt regardless – no check-out required, unlike all bigger stores now,' one customer wrote in a post explaining why they still love Kmart.

'I love Kmart and always have, embarrassing or not. They generally have good prices, and I can find most things much cheaper there than other major stores,' another said.

Key Takeaways

• A popular Aussie TikToker has poked fun at the ‘ridiculous’ layout of Kmart stores and mimicked the behaviour of door staff.
• Many shoppers have been angered since the layout change was rolled out in 2017.
• Many mocked the entire process of checking receipts upon exit and speculated it was designed to get customers to purchase more.
• Several customers recently noticed a new practice where their receipt was scanned when exiting the store.

What are your thoughts, folks? Is it reasonable for Kmart staff to check customers' receipts as they leave the store or is this practice just another unnecessary inconvenience we have to deal with? Let's discuss in the comments!

https://tools.seniorsdiscountclub.com.au/articles/2991/step-5/11383/

I have no problem with that!

 

[Tervueren]

How can it help stop shop lifting. People here have said themselves they have shown other dockets besides k-marts dockets and not even noticed. I seen a lady once on her way out put a pair of shoes in her bag after she had bought things and just walked out after showing docket that did not have shoes on it. I bet things like that happen a lot as can still walk around store after purchasing and then just stick it in the same bag as purchases and walk out. They are not allowed to put their hands in your bags as you own those items now and also a slippery slope that something could be slipped into your bag. Security guards are not allowed to put their hands in your bag also but can ask you to empty it out. Whether you do or not is up to you as you can just keep walking. Only person you have to answer to is the Police. A family member does Security.

Thanks for the update on the legality of our personal rights. I never know what we are required to do by law or just because they ask.

 

[Macarj]

I don't know , the ones at my store kmart Roselands never check receipts, they never look bored.

They always greet you and say have a nice day as you leave.

They are always talking to customers who are either asking where something is or even where another store is

I have never had my receipt checked

 

[Sharon55]

I like Kmart, it doesn't bother me where the checkouts are and it certainly doesn't bother me having to show my receipt when leaving, I have nothing to hide !

 

[Ezzy]

This article has concentrated on K-Mart stores but this system is no different to shopping at a Bunnings Store, especially a Bunnings Warehouse store. I compare the person at the front of the store to a type of Hostess or Welcomer. Our first contact with store staff & an information booth who will answer queries about product aisles. They always have a smile & friendly greeting whether entering or leaving. Many will take the docket from you & physically sight purchases one by one ( where possible ). Paying for purchases at a checkout at the front of the store means l have been seen putting these through & a physical check isn't needed, but l still show my docket, after walking approx 3 metres.

These checks as much as possible, keep the dishonest honest. Some people may put things into pockets & walk out but these are not visible & only a policeman/lady can ask you to empty them. It has been some time since l saw anyone being asked to open their handbag etc but a day of checking possibly wouldn't go astray. If you are honest why worry? I have never yet had to queue up for this.

Please spare a thought for those people who are doing front end tasks. The employer may supply a rubber mat to stand on on the cold concrete floor in summer, winter & all seasons in between for a few hours (they rotate). Every time l have seen these people they are in a position where when the automatic front doors open they experience the full blast of cold winter or hot summer breezes, but l never hear them complain, even when people ask where a product is located. Some have time for a chat but l try not to block their line of sight ( & interrupt their job ) & stand to their side. ( The proverb says:- "WALK A MILE IN MY SHOES ).

 

[Marian M]

After lining up to pay for my items in the middle of the store the last thing I want to do, if I find something else on my way out, is to go back and line up again to pay for more. So I just don't bother with an extra purchase. If the checkouts were at the entry/exit, where they used to be, then I would probably buy that extra item on my way out. It's not Rocket Science Kmart it's just common sense.

Exactly.

 

[Jest]

Kmart is an essential shopping destination for many Aussies, but lately, the store has been copping flak for a 'ridiculous' policy that has absolutely baffled customers.

We bet that many of you have experienced the frustrating situation of not being able to leave a store without also having to deal with a staff member asking you to review your receipt…

This process has long been implemented at Kmart stores as part of the company's policy, and apparently, it's caused quite a bit of frustration among customers who no longer feel that they have any privacy when exiting the store.

It should be noted that the rule was introduced along with the implementation of a new standard store layout back in 2017 which saw the checkouts moved to an area that customers could no longer easily access (or see).

While the change has been in place for almost 6 years and many customers are already accustomed to it, a TikTok video revived their resentment of the 'new' policy.

​

Aussie TikTokerMille Ford has recently raised the issue of Kmart’s often ‘ridiculous’ store layout on social media, sharing a clip of her imitating Kmart workers who check customer receipts as they exit the store.

In the clip, she was seen standing, looking bored as she checked the receipts being shown by the customers to her.

The clip went viral, amassing over 1.3 million likes and 47,000 comments.

Several viewers agreed that the portrayal was so accurate and that they felt the same 'annoying' feeling they felt whenever they passed by a staff member to have their receipts checked.

One person wrote: 'As someone who did the door shift at Kmart, this is so accurate.'

'The most spot-on thing I've ever witnessed,' another added.

A third agreed: 'WOW… you are a good mimic.'

A TikTok clip has reignited the 'annoyance' that many shoppers felt over the changes in Kmart's store layout. Credit: TikTok/@Millie.

The clip also brought back anger about the store layout, with some of the shoppers commenting about how unnecessary the placement of the checkout is.

One user asked: 'Honestly, whose idea was that? Was the person high when they suggested that?'

'Most ridiculous store layout decision ever!' another raised.

Some shoppers took the opportunity to mock Kmart and pointed out that the rule of checking the receipts should have never been put in place if the layout hadn't been modified.

'They could have just left the checkouts at the front of the shop,' one person wrote in the comments section.

Another added, 'I've pretty much lost the receipt somewhere in my bags by the time I get to the door!'

Many customers also claimed that their local Kmart store employees never carefully check their receipts upon leaving and suggested that some of them even handed over Woolworths, JB Hi-Fi, and old Kmart receipts by mistake.

Meanwhile, others pointed out that the layout change might have been done to encourage customers to 'see more stuff on their way out' and influence them to purchase more.

'I legitimately believe they did this so anxious people would buy something small so they wouldn't feel like a criminal walking out,' one user went on to say.

Customer engagement is an integral factor for retailers, as it can directly impact a store’s bottom line. A significant change that has to be taken into account when assessing store design is how shoppers are likely to feel, as this has a direct bearing on how likely they are to make a purchase.

For Kmart shoppers, having to queue at the back of the store in order to pay could mean that they are less likely to purchase additional items on their way out, or are more prone to feeling anxious or annoyed before they even reach the checkout.

The placement of checkouts at a store has a huge influence on customer engagement, as it can affect consumer behaviour and shopping patterns.

Studies have found that when checkout counters are placed at the back of a store, customers are more likely to travel the full length of the store and be exposed to more products on sale thus increasing their chances of making additional or impulse purchases.

Considering the popularity of Mille Ford’s video, it is apparent that Kmart customers remain frustrated about the current store layout.

It undoubtedly has affected customer engagement, as it can taint the overall shopping experience and even discourage customers from returning to their local store.

Despite the criticisms, many Kmart customers asserted that they are still lovers of the store and will continue to shop there.

'If I need it, Kmart is my go-to, and I have no issues. They give you the receipt regardless – no check-out required, unlike all bigger stores now,' one customer wrote in a post explaining why they still love Kmart.

'I love Kmart and always have, embarrassing or not. They generally have good prices, and I can find most things much cheaper there than other major stores,' another said.

Key Takeaways

• A popular Aussie TikToker has poked fun at the ‘ridiculous’ layout of Kmart stores and mimicked the behaviour of door staff.
• Many shoppers have been angered since the layout change was rolled out in 2017.
• Many mocked the entire process of checking receipts upon exit and speculated it was designed to get customers to purchase more.
• Several customers recently noticed a new practice where their receipt was scanned when exiting the store.

What are your thoughts, folks? Is it reasonable for Kmart staff to check customers' receipts as they leave the store or is this practice just another unnecessary inconvenience we have to deal with? Let's discuss in the comments!

https://tools.seniorsdiscountclub.com.au/articles/2991/step-5/11383/

I guess if we owned a store and people were robbing us, one would soon have people checked. I do not have a problem with being checked and neither should anyone else. If you wish to blame someone please blame the cheaters and stealers who cause all of this. Nothing to hide, nothing to worry about eh!!

 

[Home.]

The one thing that annoys me with shops wanting to look in bags and check dockets is that I am assumed to be a thief. I have even said that to a couple of people who have asked me and I do know they have been told by their bosses to do this. I even said to one young man that I had no receipt as I was a professional shop lifter. I was joking and he laughed and let me go out of the store. I have a friend in Rocky who has done this also. I take offense that I have to prove I am honest and not a thief.

 

[June E]

It does make me wonder who comes up with these layouts, but sometimes there is logic to it, maybe. I dont have a problem showing my receipt as I leave. The constant complaint that there are less and less jobs in store makes this reasonable there is one at the door. It would be a very boring job but I havent had any problems with leaving my Kmart. And if I have nothing to feel guilty about then why would I? You pay to use Costco and they take the receipt and do a check of your trolley. No one seems to be complaining about that.

Yes CostCo is a ridiculous set up in my opinion ! Damned if I’d pay to shop there. I don’t like where the check out is in Kmart but remembering where the old one used to be the lines were terrible you could barely get through if you just wanted to get to the side of the store.

It does make me wonder who comes up with these layouts, but sometimes there is logic to it, maybe. I dont have a problem showing my receipt as I leave. The constant complaint that there are less and less jobs in store makes this reasonable there is one at the door. It would be a very boring job but I havent had any problems with leaving my Kmart. And if I have nothing to feel guilty about then why would I? You pay to use Costco and they take the receipt and do a check of your trolley. No one seems to be complaining about that.

 

[carosb13]

I have no issue with my bags being checked, but it wouldn't be necessary if the checkouts were left at the entrance to the store, where they used to be! Often it's hard to find them too, and one walks a lot extra.