Is Your Express Package Actually Being Delivered? See What This Australia Post Driver Did!
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In the age of online shopping and instant gratification, we've come to rely heavily on postal services to deliver our goods promptly, especially when we pay a premium for express delivery. But what happens when the service we trust falters, and our eagerly awaited packages don't arrive as promised?
This very scenario played out in Auchenflower, Brisbane's inner west, when a customer's anticipation turned to frustration as he witnessed an Australia Post driver blatantly skip his express parcel delivery. The incident, captured on CCTV and shared on Reddit, has sparked a conversation among Australians about the reliability of postal services and the accountability of delivery personnel.
The video, timestamped at around 11:30 am, showed the white Australia Post van approaching the customer's home. Instead of stopping to deliver the express parcel, the driver slowed down, extended his phone out the window to snap a photo of the letterbox, and accelerated away. The customer, understandably irked, captioned the video with a hint of sarcasm: 'Express post [not delivered] today. Must have been late for a date.'
The parcel in question contained critical parts for an air conditioner, and the customer had paid extra for express delivery to ensure the installer could set up the new system without delay. As a stay-at-home parent looking after children, the convenience of home delivery was not just a luxury but a necessity to avoid the hassle of bundling the kids into the car to collect the parcel from the post office.
Adding insult to injury, the customer received a notification on his phone claiming he wasn't home when the driver arrived. This prompted him to contact Australia Post and lodge a complaint, only to be met with the disappointing reality that the driver could not be sent back to complete the delivery.
The practice of delivery drivers taking a photo of the letterbox instead of leaving a note has become a new norm, leaving customers to trek to their nearest post office for collection. This change in procedure has left many feeling short-changed, especially when paying for express service.
The customer's ordeal didn't end there. He was forced to collect the parcel himself two days later at the Toowong Business Centre. While he noted that the Australia Post staff, including the case manager handling his complaint, were helpful, the experience was far from satisfactory.
The case manager's email, which the customer shared online, confirmed that an investigation had been conducted at the Pinkenba Parcel Delivery Centre. The staff involved had been addressed, and 'appropriate action' had been taken to prevent a recurrence of such an incident.
The Reddit thread where the video was posted became a sounding board for others to share their own delivery woes, with many sympathizing with the customer's frustration. Some commenters even noted a change in their delivery personnel after filing complaints, suggesting that Australia Post does take action when issues are raised.
Australia Post's express postage service, which costs between $14.45 and $31.35 depending on the package size, is supposed to guarantee timely delivery. In response to the incident, an Australia Post spokeswoman stated that the delivery should have been made initially and that the issue had been addressed. She reiterated that the event did not reflect the high standards expected of their driver contractors and that Australia Post had apologized to the customer.
This incident raises important questions about the accountability of delivery services and the measures in place to ensure customers receive the service they pay for. It's a reminder to all of us to be vigilant about our deliveries and to report any discrepancies immediately.
We at the Seniors Discount Club understand how crucial reliable delivery services are for our members, many of whom depend on them for essentials. We encourage you to share your experiences with postal deliveries, both good and bad, in the comments below. Have you ever encountered a similar issue with your express post deliveries? How was it resolved? Your stories can help others navigate these challenges and advocate for better service.
This very scenario played out in Auchenflower, Brisbane's inner west, when a customer's anticipation turned to frustration as he witnessed an Australia Post driver blatantly skip his express parcel delivery. The incident, captured on CCTV and shared on Reddit, has sparked a conversation among Australians about the reliability of postal services and the accountability of delivery personnel.
The video, timestamped at around 11:30 am, showed the white Australia Post van approaching the customer's home. Instead of stopping to deliver the express parcel, the driver slowed down, extended his phone out the window to snap a photo of the letterbox, and accelerated away. The customer, understandably irked, captioned the video with a hint of sarcasm: 'Express post [not delivered] today. Must have been late for a date.'
An Australia Post delivery man skipped a customer's home after they ordered aircon repair parts with express delivery. Image Credit: Reddit/birribama
The parcel in question contained critical parts for an air conditioner, and the customer had paid extra for express delivery to ensure the installer could set up the new system without delay. As a stay-at-home parent looking after children, the convenience of home delivery was not just a luxury but a necessity to avoid the hassle of bundling the kids into the car to collect the parcel from the post office.
Adding insult to injury, the customer received a notification on his phone claiming he wasn't home when the driver arrived. This prompted him to contact Australia Post and lodge a complaint, only to be met with the disappointing reality that the driver could not be sent back to complete the delivery.
The practice of delivery drivers taking a photo of the letterbox instead of leaving a note has become a new norm, leaving customers to trek to their nearest post office for collection. This change in procedure has left many feeling short-changed, especially when paying for express service.
The customer's ordeal didn't end there. He was forced to collect the parcel himself two days later at the Toowong Business Centre. While he noted that the Australia Post staff, including the case manager handling his complaint, were helpful, the experience was far from satisfactory.
The case manager's email, which the customer shared online, confirmed that an investigation had been conducted at the Pinkenba Parcel Delivery Centre. The staff involved had been addressed, and 'appropriate action' had been taken to prevent a recurrence of such an incident.
The Reddit thread where the video was posted became a sounding board for others to share their own delivery woes, with many sympathizing with the customer's frustration. Some commenters even noted a change in their delivery personnel after filing complaints, suggesting that Australia Post does take action when issues are raised.
Australia Post's express postage service, which costs between $14.45 and $31.35 depending on the package size, is supposed to guarantee timely delivery. In response to the incident, an Australia Post spokeswoman stated that the delivery should have been made initially and that the issue had been addressed. She reiterated that the event did not reflect the high standards expected of their driver contractors and that Australia Post had apologized to the customer.
This incident raises important questions about the accountability of delivery services and the measures in place to ensure customers receive the service they pay for. It's a reminder to all of us to be vigilant about our deliveries and to report any discrepancies immediately.
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