Hidden charges alert: Aussies could be owed a fortune after $145 million illegal fees exposed!

In a significant financial oversight, recent reports reveal that a substantial sum of money has been unlawfully charged to residents in one Aussie state.

This revelation has raised concerns about the accountability of local government practices and their impact on community members.

Authorities are now working to address the situation and ensure that affected residents are properly compensated.

As investigations unfold, the implications of this financial mismanagement could prompt broader discussions about regulatory frameworks and consumer protections in the state.


In a revelation that has left many New South Wales residents feeling deceived and frustrated, the state government disclosed that nearly $145 million in fees have been wrongfully charged to them since 2016, sparking outrage and calls for accountability.

The Minns government has pointed the finger at the former Liberal-National government, accusing it of unlawfully imposing merchant fees through Service NSW and Revenue NSW over a period spanning from February 2016 to December 2022.

During this time, more than 92 million transactions accumulated approximately $144 million in merchant fees, affecting countless individuals across the state.


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NSW residents have been wrongfully charged nearly $145 million in fees, impacting over 92 million transactions since 2016. Credit: Shutterstock


These charges were not trivial. They included fees such as a 71-cent fee for a 3-year licence renewal, a $1.92 surcharge on the registration of a basic car like a Toyota Corolla, and a 29-cent surcharge on a marriage certificate.

While these amounts may seem small on an individual basis, collectively, they represent a significant financial burden unlawfully placed on the shoulders of NSW residents.


The state government has revealed that the Crown Solicitor's Office had warned the former government on three separate occasions that these fees were illegal.

Despite these warnings, the charges continued to be levied against customers.

The former Finance Minister Damien Tudehope has claimed ignorance regarding the legal issues surrounding the fees, stating, ‘Ministers should be told. I don't recall ever being told about this while I was finance minister.’

The current government has taken steps to rectify the situation, with illegal charges now turned off for 90 per cent of payments.

Merchant fees, which are surcharges used to recoup costs taken by payment providers for the use of their systems, such as credit card surcharges, are not inherently illegal.

However, government agencies are required to have specific legal authority to impose such fees on card transactions, which, in this case, was lacking.


Minister for Customer Service and Digital Government Jihad Dib has expressed deep concern over the ongoing practice and the failure to heed legal advice.

The government's immediate priority is to halt these charges ‘as quickly as possible’ and provide the community with an explanation for the previous government's actions.

‘It is deeply concerning that this practice has been ongoing, despite legal concerns being raised,’ Minister Dib stated.

‘While the individual amounts typically charged may appear to be small, they have been charged unlawfully.’

‘The community rightfully deserves an explanation about how this was allowed to continue for so long under the previous government,’ he added.

As of now, the government has not confirmed whether individuals impacted by these unlawful charges will receive refunds.


Minister for Finance Courtney Houssos admitted that she became aware of the issue in September.

‘Our immediate efforts are focused on switching off the payment methods that charge these merchant fees as quickly as possible,’ she said.

‘We will get to the bottom of what happened and why millions of people were unlawfully charged merchant fees.’

‘Families, households and businesses expect governments to conduct themselves lawfully.’

‘That's why all agencies have been instructed to examine their own processes,’ the minister added.

The issue was reportedly brought to the government's attention by the NSW Auditor-General, who then informed the authorities.

The allegations have since been forwarded to the state's corruption watchdog for further investigation.


As New South Wales residents grapple with the fallout from nearly $145 million in illegal fees, the government is taking steps to enhance consumer protections and address similar issues.

With growing public concern over financial transparency and accountability, new legislative proposals are on the table aimed at combating subscription traps and hidden fees that can burden consumers.

This push for reform highlights the urgent need to safeguard residents from misleading practices and ensure that they are informed and protected in their financial dealings.
Key Takeaways
  • Nearly $145 million in fees have been wrongfully charged to NSW residents, with more than 92 million transactions affected since 2016.
  • The Crown Solicitor's Office had informed the former government on three occasions that the charges were unlawful, but they continued to be applied.
  • The current state government is working to terminate these unlawful charges and is investigating how the situation was allowed to persist under the previous government.
  • The issue was brought to light by the NSW Auditor-General and has been referred to the state's corruption watchdog for further examination.
What are your thoughts on this significant revelation? What do you think are the appropriate steps that the government should take moving forward so that issues like this can be avoided? We invite you to share your thoughts and insights in the comments below.
 
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I guess I paid some illegal fees when I moved from Queensland in 2017 and had to produce a Marriage and a Birth Certificate to have my licence changed to NSW.
 
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Reactions: Gsr
Instead of refunding silly little amounts of money, why not build some much-needed housing with $145 million and make everyone a shareholder.
 
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Reactions: Gsr and Ingot
There seems to be an easy resolution to the matter by reducing the incurred in the form of reduction when they next have to pay for a licence, registration or any other annual renewal of service in good faith moving forward
 
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There seems to be an easy resolution to the matter by reducing the incurred in the form of reduction when they next have to pay for a licence, registration or any other annual renewal of service in good faith moving forward
with the cashless society, our dollar becomes 95cents. The surcharge should be paid by the biller, because of the enormous benefits to the biller, immediate credit to their acc,(saving on o'draft costs, handling ,risk, accountability,less pilfering,robberyinsurance etc.) this alone would justify the charges to the proprietor/govt...why should the customer pay for these benefits for the business/govt, there's little advantage to the customer other than saving on transaction fees.....instead of increasing wages /expenses etc it would be better reducing the need for extra funds to live...like fuel, rego,transport fares, stamp duties etc (these charges are getting cheaper and could be reduced ),thus eliminating some of the living costs that drive increasing wage demands
 
NSW is bringing in a Sun Tax…..
What’s next…… Oxygen Tax ?
PATHETIC !!!

All the taxes we Australians have to pay is ridiculous.
 
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Reactions: Abby2
Yeah that's right. Point the finger at someone else. But how long has Minns been in power? Just carried on with it as if nothing happened. Why is it only now coming to the fore? Is there an election coming up?
 
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I am horrified that the goats get away with it then waste millions on useless rubbish. I believe all govt bodies should have 4 years term then a new group is appointed also same with the advisors to govt we have put up with rubbish to long. Put them in and put them out helps keep honesty in fashion
 
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'twould seem like there are a few who'd like to know about the sun tax ...
 
'twould seem like there are a few who'd like to know about the sun tax ...
What is the 'Sun Tax'? The 'sun tax' refers to a charge that energy retailers will impose on customers who feed energy from their solar panels into the grid during the day, particularly during peak solar generation hours.
 
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Reactions: NotNats
Instead of refunding silly little amounts of money, why not build some much-needed housing with $145 million and make everyone a shareholder.
Would you trust govt to do that?

We do not have the processes in place needed to ensure transparency.
They are already building houses - what could stop them claiming the $145 mil was spent in housing, without transparency processes?
 
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In Victoria is still going on, whenever I pay a bill with my card it always says, you will be charged 1.5 procent or something similar, because of the card payment. Buying take away food with the card is the same, from 20 to 40 cents extra sometimes !
 
I thought 5 years ago why should the NSW Government charge a fee for paying for my driving license and rego and any other amounts paying for a car. 😕 And again earlier this year. They're one corporation that could easily absorb any fees.

It's not as if you could avoid paying any fees by going elsewhere to get all your driving documents😁
 
$145m divided by say an estimated 7m people in NSW relates to near enough $21.00 per head of population so just send us all a cheque for $21.00 and we'll call it square. :)
 
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What is the 'Sun Tax'? The 'sun tax' refers to a charge that energy retailers will impose on customers who feed energy from their solar panels into the grid during the day, particularly during peak solar generation hours.
So, you fork out money to generate your own power to save money (how long does it take before that initial cost is covered?), feed what you're not using -- if you don't have batteries to store it -- back into the grid and then the government says, "Thanks very much for the donation, now we'll charge you for using our poles (our poles?) to do it. Thanks also for your generosity." What a rort. Whoever dreamt that one up deserves a King's Medal or, at least, an honorable mention.
 
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Reactions: Gsr and Abby2

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