In a significant financial oversight, recent reports reveal that a substantial sum of money has been unlawfully charged to residents in one Aussie state.

This revelation has raised concerns about the accountability of local government practices and their impact on community members.

Authorities are now working to address the situation and ensure that affected residents are properly compensated.

As investigations unfold, the implications of this financial mismanagement could prompt broader discussions about regulatory frameworks and consumer protections in the state.

In a revelation that has left many New South Wales residents feeling deceived and frustrated, the state government disclosed that nearly $145 million in fees have been wrongfully charged to them since 2016, sparking outrage and calls for accountability.

The Minns government has pointed the finger at the former Liberal-National government, accusing it of unlawfully imposing merchant fees through Service NSW and Revenue NSW over a period spanning from February 2016 to December 2022.

During this time, more than 92 million transactions accumulated approximately $144 million in merchant fees, affecting countless individuals across the state.

NSW residents have been wrongfully charged nearly $145 million in fees, impacting over 92 million transactions since 2016. Credit: Shutterstock

These charges were not trivial. They included fees such as a 71-cent fee for a 3-year licence renewal, a $1.92 surcharge on the registration of a basic car like a Toyota Corolla, and a 29-cent surcharge on a marriage certificate.

While these amounts may seem small on an individual basis, collectively, they represent a significant financial burden unlawfully placed on the shoulders of NSW residents.

The state government has revealed that the Crown Solicitor's Office had warned the former government on three separate occasions that these fees were illegal.

Despite these warnings, the charges continued to be levied against customers.

The former Finance Minister Damien Tudehope has claimed ignorance regarding the legal issues surrounding the fees, stating, ‘Ministers should be told. I don't recall ever being told about this while I was finance minister.’

The current government has taken steps to rectify the situation, with illegal charges now turned off for 90 per cent of payments.

Merchant fees, which are surcharges used to recoup costs taken by payment providers for the use of their systems, such as credit card surcharges, are not inherently illegal.

However, government agencies are required to have specific legal authority to impose such fees on card transactions, which, in this case, was lacking.

Minister for Customer Service and Digital Government Jihad Dib has expressed deep concern over the ongoing practice and the failure to heed legal advice.

The government's immediate priority is to halt these charges ‘as quickly as possible’ and provide the community with an explanation for the previous government's actions.

‘It is deeply concerning that this practice has been ongoing, despite legal concerns being raised,’ Minister Dib stated.

‘While the individual amounts typically charged may appear to be small, they have been charged unlawfully.’

‘The community rightfully deserves an explanation about how this was allowed to continue for so long under the previous government,’ he added.

As of now, the government has not confirmed whether individuals impacted by these unlawful charges will receive refunds.

Minister for Finance Courtney Houssos admitted that she became aware of the issue in September.

‘Our immediate efforts are focused on switching off the payment methods that charge these merchant fees as quickly as possible,’ she said.

‘We will get to the bottom of what happened and why millions of people were unlawfully charged merchant fees.’

‘Families, households and businesses expect governments to conduct themselves lawfully.’

‘That's why all agencies have been instructed to examine their own processes,’ the minister added.

The issue was reportedly brought to the government's attention by the NSW Auditor-General, who then informed the authorities.

The allegations have since been forwarded to the state's corruption watchdog for further investigation.

As New South Wales residents grapple with the fallout from nearly $145 million in illegal fees, the government is taking steps to enhance consumer protections and address similar issues.

With growing public concern over financial transparency and accountability, new legislative proposals are on the table aimed at combating subscription traps and hidden fees that can burden consumers.

This push for reform highlights the urgent need to safeguard residents from misleading practices and ensure that they are informed and protected in their financial dealings.

Key Takeaways

• Nearly $145 million in fees have been wrongfully charged to NSW residents, with more than 92 million transactions affected since 2016.
• The Crown Solicitor's Office had informed the former government on three occasions that the charges were unlawful, but they continued to be applied.
• The current state government is working to terminate these unlawful charges and is investigating how the situation was allowed to persist under the previous government.
• The issue was brought to light by the NSW Auditor-General and has been referred to the state's corruption watchdog for further examination.

What are your thoughts on this significant revelation? What do you think are the appropriate steps that the government should take moving forward so that issues like this can be avoided? We invite you to share your thoughts and insights in the comments below.

 

[Gsr]

Well I think a huge fine for the government in line with what the banks were charged for rorting some of their customers should be imposed. Then they should be made to repay customers with interest out of the fine money. Customers need to be paid on an individual basis so everyone is repaid the money they overpaid, some people would have paid substantially more than others based on how many cars, trailers, boats etc etc they have/had. During these years we have had 3/4 cars each year, a boat, a boat trailer, a normal trailer plus our drivers licences, hubby’s gun licence and we have paid for copies of birth and marriage certificates. So we would have been overcharged quite a lot. Someone with 1 car and1 licence would have been overcharged much less. This is why customers need to be reimbursed on an individual basis.

 

[Ingot]

$145m divided by say an estimated 7m people in NSW relates to near enough $21.00 per head of population so just send us all a cheque for $21.00 and we'll call it square.

I'll be in that.
I think I was charged $1.19 fee, so 20 bucks would be ok with me!

 

[BellaJugar]

I went back through all my registration renewals and driver’s license renewal and have found I’ve been copping these fees all the way through to the end of 2023 when I had to renew my registration. When you go back and add it all up, it’s not just a few cents at the end. It’s not right that Government Departments should be able to get away with this as small private businesses wouldn’t be able to, so why should the RTA? We’ve been charged incorrectly, therefore, legally we are entitled to be refunded that incorrect charge, but I highly doubt we’ll get our hard earned money that was wrongly charged back. Banks and Government Departments have a great track record for being rip off merchants to everyday hard working people.

 

[Abby2]

In

I went back through all my registration renewals and driver’s license renewal and have found I’ve been copping these fees all the way through to the end of 2023 when I had to renew my registration. When you go back and add it all up, it’s not just a few cents at the end. It’s not right that Government Departments should be able to get away with this as small private businesses wouldn’t be able to, so why should the RTA? We’ve been charged incorrectly, therefore, legally we are entitled to be refunded that incorrect charge, but I highly doubt we’ll get our hard earned money that was wrongly charged back. Banks and Government Departments have a great track record for being rip off merchants to everyday hard working people.

In total agreement!!!