A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

​

It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

 

[Ricci]

I don't pay for bags with my Woolies orders and when I receive and order I return the bags from the previous delivery to the driver. Never had a problem, or excess bags and the drivers are happy to take them.

 

[sim140]

500 bags? What did she order... the whole store!

 

[BabsL]

Fuming Coles shopper slams supermarket after she was forced to pay $75 for 500 plastic bags that she will “never use again”​

A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

​

It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

​

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

Coles is grossly irresponsible using these ghastly plastic bags in such ludicrously high quantity!
Why hv they failed to use CARDBOARD BOXES to properly stack and pack this delivery?
Smooth out the plastic bags, neatly stack them, and return for a REFUND as an unnecessary purchase not required!
It wld hv cost less in petrol to drive to the supermarket and back!
Personally, after this lousy delivery stunt, I would not be using Coles again.

 

[adorableagnes]

Fuming Coles shopper slams supermarket after she was forced to pay $75 for 500 plastic bags that she will “never use again”​

A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

​

It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

​

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

Fuming Coles shopper slams supermarket after she was forced to pay $75 for 500 plastic bags that she will “never use again”​

A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

​

It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

​

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

 

[adorableagnes]

Are we supposed to believe that this persons order was so large that it necessitated 500 bags?

 

[Ricci]

Are we supposed to believe that this persons order was so large that it necessitated 500 bags?

I think she saved them over several deliveries.

 

[BJM]

Fuming Coles shopper slams supermarket after she was forced to pay $75 for 500 plastic bags that she will “never use again”​

A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

​

It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

​

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

That’s pathetic, could she have opted for “click and collect”. Coles should refund her, that’s ridiculous

 

[Stewart]

Fuming Coles shopper slams supermarket after she was forced to pay $75 for 500 plastic bags that she will “never use again”​

A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

​

It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

​

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

This is why you should shop at Woolies. Excellent service, excellent products, excellent prices.

 

[Darron]

Fuming Coles shopper slams supermarket after she was forced to pay $75 for 500 plastic bags that she will “never use again”​

A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

​

It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

​

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

So Coles send a lady , 500 bags, that she will never reuse as she orders online and then have the arrogance to to say that they can be reused??? Yeah, sure .. if I was the lady and if she has the option... go to another retailer and eventually use those bags for the rubbish. Too bad that Coles does not have those bags that break down in land fill.

 

[Allie1919]

Fuming Coles shopper slams supermarket after she was forced to pay $75 for 500 plastic bags that she will “never use again”​

A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

​

It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

​

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

No!!! You have the choice to have groceries delivered or not!!! What a load of rubbish - customer saying ‘I can’t do my shopping as I have kids and I’m alone’ Most have kids and shop - my kids used to help!!! All these bitter people - what sad souls.

 

[Ricci]

No!!! You have the choice to have groceries delivered or not!!! What a load of rubbish - customer saying ‘I can’t do my shopping as I have kids and I’m alone’ Most have kids and shop - my kids used to help!!! All these bitter people - what sad souls.

I used shopping as a learning experience for my kids. I used to tell them what we needed and send them off to (a) find the product (b) check the price including the unit price (c) decide which brand was the most economical and bring it back to the trolly. That gave me a little bit of peace to choose the fresh fruit and veggies and also made the kids feel included. They had a good idea of what we had in the pantry so rarely brought back the wrong thing. You can't beat that sort of learning, they don't realise they're learning and you are giving them valuable life skills.

 

[Just Jill]

Fuming Coles shopper slams supermarket after she was forced to pay $75 for 500 plastic bags that she will “never use again”​

A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

​

It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

​

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

Yes. That is just terrible, $75, I wouldn't have been able to pay it.

 

[greenmachine]

Fuming Coles shopper slams supermarket after she was forced to pay $75 for 500 plastic bags that she will “never use again”​

A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

​

It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

​

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

If coles delivered goods in their plastic bags, and the customer doesn't keep them, it's irrelevant what the company uses to make its delivery, the company take them back and reuses them for another customer.
If the original customer has been charged initially for them, fair enough, if they have kept them, but should be credited for any returns to the delivery driver, or at least get 10c back per bag if it is in a reusable condition.

 

[Dwal]

Fuming Coles shopper slams supermarket after she was forced to pay $75 for 500 plastic bags that she will “never use again”​

A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

​

It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

​

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

Definitely! Bring back bagless option!

 

[leanneh]

I must agree wholeheartedly. There is some sort of policy on how many items can be put in a bag. My recent Coles order of 14 items came in 12 bags. The 4 x 1lt tetra packs of coconut water came in 4 bags. 1 in each bag. How stupid is that! I can understand putting cold things together and food items separate to cleaning items but 1 bottle in each bag is ridiculous. I realise the bags are reuseable but the delivery people certainly won't take them back to the store so if you always shop online they just build up and build up. I inevitably end up putting them in a large rubbish bag and send them to the local op-shop to use. The $8 delivery charge is entirely up to you and the time you want your groceries delivered. I only ever pay $2.

 

[DrivingGirl]

Okay - I was a working single mum all through my kids growing up years, we did the shopping as there was no delivery service then.
providing she or her children are not disabled she has no reason to not buy her own stuff. Maybe she doesn’t have a car or can’t drive and the shops are too far to walk.?
Still if she chooses to get delivery go to a shop that doesn’t charge for bags I.e. Woolworths!
It would take an awful lot of groceries to fill 500 bags - maybe she can make the effort to return them??
Coles should have a no bag option definitely!

 

[Ashmenou]

500 bags? What a rip off! Why doesn’t Coles or any supermarket use empty cardboards?

 

[Leeta069]

Wow, I get about 5-7 bags each delivery and only ever pay for ONE...15c, that's all they charge me here in Devonport Tasmania!

 

[Onemytmum]

Fuming Coles shopper slams supermarket after she was forced to pay $75 for 500 plastic bags that she will “never use again”​

A Coles shopper has taken to social media to air her frustration over the store's strict delivery policy which forced her to pay $75 for 500 plastic bags that she will "never use again".

The Queensland mum claimed that she unwillingly spent 15 cents for each bag needed for her delivery after the supermarket retailer removed the "no bags" option on deliveries.

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It should be noted that Coles discontinued the bagless option in 2020 as a measure to limit in-person interactions due to the health risks posed by the COVID-19 pandemic.

In the now-deleted post, the mum claimed that she used to opt for the "no bags" delivery option, explaining that she empties the crates of her shopping delivery on-the-spot upon drop off.

The mum also said that it is a hassle for her to do in-store shopping as she looks after her kids alone.

"Wish there was the option for no bags when getting groceries delivered," she wrote on Coles' Facebook page, along with a photo of 500 plastic bags that came with her delivery.

A fuming Queensland shopper said that she was forced to pay $75 for 500 plastic bags that she will never use again. Credit: Facebook.​

A Coles spokesperson reached out to the mum and informed her that the bags were designed to be reused.

In a statement released by the supermarket, the company said that it is aiming to be Australia's most sustainable supermarket retailer.

"Our ambition is to become Australia's most sustainable supermarket and our Together to Zero strategy sets out ways in which we will reduce our impact on the environment across key sustainability areas including climate change, waste and hunger," the spokesperson said.

Additionally, Coles emphasised that the company has "red-cycling" options for the bags, noting that they are made from 80 per cent recycled plastic.

Coles removed the bagless option on deliveries to limit human contact due to the health risks posed by the COVID-19 pandemic. Credit: Coles.​

However, the mum said that she would rather have access to the supermarket's buy-back program, insisting that she never reused the plastic bags that come with her delivery.

She also admitted that the "red-cycle" program frustrates her.

The fuming shopper asked: "Why do you make people pay for these bags then take them back for free?"

"We can't say no to them as we are charged for them. So they just sit here and build up."

Elsewhere in the post, the mum claimed that she also paid a delivery fee of $8.

​

It was also said that other customers have complained about the excessive use of plastic bags — that are usually "under packed" — in their deliveries.

While Coles did not comment on the possibility of bringing back the bagless option for its delivery services, the supermarket said that the option is still available for click and collect orders.

Do you think Coles should bring back the bagless option on deliveries? Share your thoughts with us in the comments below!

I think it’s disgusting that coles are still using plastic bags at all. They still end up in landfill because people are unable to take them back. Why can’t they pick them up when they deliver your next order and why can’t they recycle the boxes that the goods on the shelf come in. Woolies have no bag options. I use my own bags even on direct to boot.