Digital payment options expand as government phases out cheques by 2028

As we approach the end of the year, Services Australia is ushering in a significant shift in how Centrelink debt repayments are processed.

If you're repaying a Centrelink debt, stop using foreign currency cheques and money orders starting on 19 December.

This move is part of a broader trend towards digital payment methods, and pensioners and other Centrelink recipients need to be aware of these changes.


For those who still receive Centrelink benefits via cheques, it's worth noting that these payments typically arrive at least two weeks later than direct deposits.

The wait can be even longer, with the potential for postal delays.


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Foreign currency cheques and money orders for Centrelink debt repayments will no longer be accepted from 19 December. Credit: Shutterstock


The government confirmed last December that it's working on a plan to phase out cheque payments, with a complete cessation of commercial and government cheque issuance by 2026.

The government will no longer accept cheques by 2028, and the entire cheque system in Australia will shut down by the end of 2030.

Cheques were once the king of non-cash payments, peaking in the 1980s when they accounted for 85 per cent of such transactions.


However, the rise of digital payment technologies and increased fraud and processing costs have rendered cheques nearly obsolete.

Yet, this shift poses challenges for Australia's ageing population, who may need help to adapt to digital alternatives.

Banks around the world are reducing their reliance on these traditional payment methods.

For instance, Denmark has yet to accept cheques since 2001.

In Australia, more than half of the nation's ATMs have disappeared in the past five years, as the Australian Prudential Regulation Authority (APRA) reported.


The 2023 Australian Digital Inclusion Index (ADII) reveals that one in four Australians is digitally excluded, severely affecting their ability to manage health, access education and services, and maintain social connections.

Remote First Nations communities, older Australians, and those with the lowest incomes are most at risk of digital exclusion.

The 2024 Australian Attitudes to Getting Online report found that 14 per cent of Australians struggle to afford internet or phone bills, with some having to choose between digital access and necessities.

Additionally, many Australians, especially those with disabilities, feel overwhelmed by the pace of technological change.


To address this digital divide, Get Online Week, a national campaign by digital inclusion advocates Good Things Australia, will run from 14 to 20 October.

This initiative will feature hundreds of free digital skills events nationwide, helping Australians become more comfortable with digital tasks such as booking healthcare appointments, paying bills, using government services, and staying connected with loved ones.

Tip
For more information or to find an event near you, visit the Get Online Week website.
Key Takeaways
  • Services Australia has announced the discontinuation of accepting foreign currency cheques and money orders for Centrelink debt repayments from 19 December onwards.
  • Centrelink is gradually moving towards more digital payment methods and has alerted pensioners through the Australian Pension News.
  • The Australian Government plans to phase out the issuance of commercial and government cheques by 2026 and cease all cheque acceptance by 2028, with a complete closure of the cheque system by 2030.
  • In response to the decline in cheque and cash usage, there is an ongoing effort to increase the digital literacy of Australians, especially within ageing and remote communities, to ensure continued access to essential services and connections.
What do you think about moving from cheque payments to digital ones for older Australians? What should the government do to help everyone adjust? Let us know in the comments below.
 
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Born in Sydney and lived there for 28 years, the next 18 years on the NSW South Coast, nine years in Bundaberg, QLD, the next nine years in Rowville/Dandenong, VIC and the last six months in Perth.

The only state or territory I've never been to is NT.

Funny you say the song "I've Been Everywhere". Last year, I had a funny little game in SDC with the same theme.

I forgot about that game. They get buried by the jokes
 
  • Haha
Reactions: Monks
My husband relies on me to do the banking and ti pat bills...if anything happens to me he will be stuck...
Same here, I handle all of the day to day bits and pieces like paying bills etc, I mostly do everything on-line as it is more convenient that way, he is not happy with computer use and tries very hard to avoid it, not willing to admit he has no idea, he can open and send emails but only because I set everything up. Direct debits would definitely be a problem for him he has no idea when they are due or which company they are with, so unless the money is in the bank account ready for the debit to be taken out he will have issues with unpaid accounts. He has repeatedly said that he cannot be bothered with all that S++t and much prefers me to handle everything, so what will happen if and when I am no longer here??
 
I think that, intil they make digital payments absolutely fraudulent free, scam free and the banks accept responsibility for all missing and scammed paymenymts it's a complete rort.
 
Who are these living, breathing fossils that still use cheques?
It's a little disheartening to see a comment like this on a site meant to be supportive of seniors.
Many older folks never had children or younger relatives they could trust to help them navigate the shift to online banking or technology. We all come from different walks of life and not everyone has had the same opportunities or resources.
Some online trolls are not even this mean at the mainstream, open, public social sites.
I'm surprised that one "senior" would attack another in this fashion.
Our world is seeing enough societal degradation without any of us making our senior years even more challenging by attacking each other.
If you met a 93 year old woman at the bank whilst she was cashing her cheque, would you have the courage to be so ungracious as to say such a thing to her face and in front of a handful of bank customers waiting in line?
I think most of us would offer help or encouragement rather than pass judgment. We never know someone’s full story, and we can all benefit from extending patience and compassion.
I hope it hasn't prevented an elderly person from asking legitimate questions at this thread due to fear of being ridiculed at their inexperience with technology.
We’re all learning and adapting at our own pace and it’s much more rewarding to support one another on that journey.
Privilege and luck of the draw does not grant entitlement to be rude or to put down a fellow human. Kindness costs nothing, but it makes a world of difference.
 

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