Ring your local member. Three times I have been accused of fraud, over property sales they said I had not advised full details.
Dragged me over the coals for weeks, each time discovered that they were the ones at fault
One property, jointly owned by myself, husband and daughter. Three times we submitted the paperwork, they kept saying we hadn't , cut off all our pensions.
I rang our local member, pensions were restored within a matter of hours and to be honest to this day we have never heard another word about that particular instance.
No apology either for that or the other two cases .
I did tell them in no uncertain terms that obviously a prerequisite to work for Centrelink was to be a complete
idiot. Couldn't hold down a job in the private sector
Good luck, I would definitely ring my local member if I was you , You've got nothing to lose.