Coles happily rolled out a new feature at certain stores across Australia, promising to improve its customers’ self-serve checkout experience… The catch is that thousands of shoppers aren’t exactly keen about the move. Which side are you on?

In a TikTok video, the supermarket giant demonstrated how to use its latest addition – self-serve checkouts with conveyor belts complete with designated parking spaces for your trolley. They can be found in over 200 stores.

A spokesperson for Coles detailed that the new checkout feature makes it easier to transfer items from a trolley that’s fully loaded with groceries onto the conveyor belt.

‘At Coles, we are always looking for ways to help customers complete their shop with greater convenience.’ they said.

‘The new feature is available at more than 200 stores across Australia. We are also lowering the shelf height at all basket self-checkouts. This will help customers who prefer self-serve checkouts and have fewer items park their trolleys easier.’

Coles unveiled their new trolley feature. Source: @colessupermarkets​

The TikTok video amassed 270,000 views in the span of a few days and hundreds of shoppers were quick to flood the comments with mixed reviews.

Many supported the idea, with one saying: ‘Keep it up, Coles!’

‘These are the best checkouts!’ praised another.

One more chimed: ‘I love these! I always want to use self-serve checkouts but the old ones are not trolley-friendly.’

But the other half slammed self-serve checkouts in general and asserted their preference for manned checkouts.

‘I just want the normal checkouts again but there is never any staff manning them. The self-serve checkouts get way too chaotic.’ a user complained.

‘Coles, you’re going to have to start paying the customers. We’re basically your employees now!’ another declared.

Not everyone was excited about the change. Source: Yahoo! News​

A third said: ‘Or you could just work on improving normal checkouts… Wouldn't that be a swell idea?’ to which Coles’ official TikTok account responded: ‘Why not have both?’

A former employee of the mega-retailer claimed: ‘It’s just another way to reduce the team members. I used to work for Coles and this was their cost reduction strategy.’

What are your thoughts about this new trolley feature? Are you in favour of it? Let us know in the comments!

Watch the full TikTok video below:

Source: @colessupermarkets​

 

[Singomate]

Coles happily rolled out a new feature at certain stores across Australia, promising to improve its customers’ self-serve checkout experience… The catch is that thousands of shoppers aren’t exactly keen about the move. Which side are you on?

In a TikTok video, the supermarket giant demonstrated how to use its latest addition – self-serve checkouts with conveyor belts complete with designated parking spaces for your trolley. They can be found in over 200 stores.

A spokesperson for Coles detailed that the new checkout feature makes it easier to transfer items from a trolley that’s fully loaded with groceries onto the conveyor belt.

‘At Coles, we are always looking for ways to help customers complete their shop with greater convenience.’ they said.

‘The new feature is available at more than 200 stores across Australia. We are also lowering the shelf height at all basket self-checkouts. This will help customers who prefer self-serve checkouts and have fewer items park their trolleys easier.’

Coles unveiled their new trolley feature. Source: @colessupermarkets​

The TikTok video amassed 270,000 views in the span of a few days and hundreds of shoppers were quick to flood the comments with mixed reviews.

Many supported the idea, with one saying: ‘Keep it up, Coles!’

‘These are the best checkouts!’ praised another.

One more chimed: ‘I love these! I always want to use self-serve checkouts but the old ones are not trolley-friendly.’

But the other half slammed self-serve checkouts in general and asserted their preference for manned checkouts.

‘I just want the normal checkouts again but there is never any staff manning them. The self-serve checkouts get way too chaotic.’ a user complained.

‘Coles, you’re going to have to start paying the customers. We’re basically your employees now!’ another declared.

Not everyone was excited about the change. Source: Yahoo! News​

A third said: ‘Or you could just work on improving normal checkouts… Wouldn't that be a swell idea?’ to which Coles’ official TikTok account responded: ‘Why not have both?’

A former employee of the mega-retailer claimed: ‘It’s just another way to reduce the team members. I used to work for Coles and this was their cost reduction strategy.’

What are your thoughts about this new trolley feature? Are you in favour of it? Let us know in the comments!

Watch the full TikTok video below:

Source: @colessupermarkets​

I am old fashioned, when it comes to paying for my groceries I prefer the interactions with the checkout people, have a laugh pass the time of day as they scam items, have a little game I play try to groceries on the in correct way heavy stuff first all frozen stuff and items out of fridge together then squishy items ie bread eggs and so on. And I put straight into trolley sort out when I get to car very quick and yes it does save time both at store and at home