Coles just announced major changes to home delivery – Here’s what you need to know

Many of us here at the SDC are big fans of home delivery services. There’s no need to leave the house or wait around – what could be more convenient?

Unfortunately, these services do come with a few downsides. For instance, they can sometimes be quite expensive and depending on where you live, there may not even be any delivery services available at all. Sometimes, it can often take a while for everything to arrive at your door.

Luckily, Coles has just announced some very exciting changes to its home delivery service that will make the lives of supermarket shoppers much easier.



Coles announced a major improvement to one of their home delivery services: the ‘Rapid Click & Collect’. The retail giant shaved off 30 minutes from its original program – which means shoppers can now collect their groceries within less than an hour of placing their order online.

Coles said the new-and-improved Rapid Click & Collect service will ‘make shopping faster and easier’ for customers, promising that they aim to provide a more convenient experience for Aussies everywhere.


coles3.jpg
Shopping made easy courtesy of Coles. Credit: Clem Onojeghuo in Pexels

The modification allows customers to choose from an extended range of over 20,000 items – including some that were previously unavailable for home delivery such as the roast chicken, and a variety of liquor (available at selected stores only).

After a successful trial, the service is now available in 400 stores across the country and will be rolled out to 200 more locations in early 2023.

To check if your local Coles carries the Rapid Click & Collect service, click here.



Steven Cain, Chief Executive Officer at Coles, explained that customers are now looking for more options that ‘allow them to shop anytime, anywhere, and anyhow’.

He added: ‘Our Rapid Click & Collect service has grown in popularity since launching in February last year.’

He shared that, according to their research, people gravitate towards convenience and immediate collection of their items.

‘Rapid Click & Collect in under 60 minutes will make it easier for customers to have their groceries conveniently delivered to their car boot as quickly as possible when they don’t have time to shop inside the store.’


coles2.jpg
You can now receive your items in 60 minutes or less. Credit: RODNAE Productions in Pexels


But there is a catch: customers will pay a flat fee of $5 for orders to be ‘picked, packed, and ready’ for collection. Additionally, the Rapid Click & Collect service is only available between 8:30 AM to 4:30 PM daily. Lastly, you can only purchase a maximum of 40 items, with a minimum spend of $30*.

If you’re a Coles Plus member, you’ll continue to receive free Rapid Click & Collect as part of subscription benefits. If you’d like to pick up your orders instead, you can use the Coles app to notify the store when you are on your way to collect your items – for extra convenience.



The launch of this new service comes after Coles opens its digitised supermarkets in Cheltenham, which offers new technology such as digital ticketing across the grocery and fresh produce - this eliminates the need for paper tickets.

Southland is also introducing digital scales in the fresh produce area which use artificial intelligence (AI technology) to automatically detect the kind of fruit or vegetable weighed – to speed up the shopping process in stores. In the deli area, a new queue monitoring technology will help reduce waiting times for shoppers.

*Minimum spend of $30 is available for the new ‘Rapid Click & Collect in under 60 minutes’ service only.
Key Takeaways

  • Coles supermarket has announced that its ‘Rapid Click & Collect in under 60 minutes’ service is now available in 400 stores across Australia, and will roll out to 200 more locations next year.
  • The service allows customers to collect their groceries within less than an hour of placing their online order.
  • Customers can place an order for up to 40 items, with a minimum spend of $30 and a flat fee of $5 for orders to be picked, packed and ready for collection in under 60 minutes between 8.30am and 4.30pm daily.
Would you try this service, members? Let us know your thoughts in the comments below!
 
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Many of us here at the SDC are big fans of home delivery services. There’s no need to leave the house or wait around – what could be more convenient?

Unfortunately, these services do come with a few downsides. For instance, they can sometimes be quite expensive and depending on where you live, there may not even be any delivery services available at all. Sometimes, it can often take a while for everything to arrive at your door.

Luckily, Coles has just announced some very exciting changes to its home delivery service that will make the lives of supermarket shoppers much easier.



Coles announced a major improvement to one of their home delivery services: the ‘Rapid Click & Collect’. The retail giant shaved off 30 minutes from its original program – which means shoppers can now collect their groceries within less than an hour of placing their order online.

Coles said the new-and-improved Rapid Click & Collect service will ‘make shopping faster and easier’ for customers, promising that they aim to provide a more convenient experience for Aussies everywhere.


View attachment 9416
Shopping made easy courtesy of Coles. Credit: Clem Onojeghuo in Pexels

The modification allows customers to choose from an extended range of over 20,000 items – including some that were previously unavailable for home delivery such as the roast chicken, and a variety of liquor (available at selected stores only).

After a successful trial, the service is now available in 400 stores across the country and will be rolled out to 200 more locations in early 2023.

To check if your local Coles carries the Rapid Click & Collect service, click here.



Steven Cain, Chief Executive Officer at Coles, explained that customers are now looking for more options that ‘allow them to shop anytime, anywhere, and anyhow’.

He added: ‘Our Rapid Click & Collect service has grown in popularity since launching in February last year.’

He shared that, according to their research, people gravitate towards convenience and immediate collection of their items.

‘Rapid Click & Collect in under 60 minutes will make it easier for customers to have their groceries conveniently delivered to their car boot as quickly as possible when they don’t have time to shop inside the store.’


View attachment 9415
You can now receive your items in 60 minutes or less. Credit: RODNAE Productions in Pexels


But there is a catch: customers will pay a flat fee of $5 for orders to be ‘picked, packed, and ready’ for collection. Additionally, the Rapid Click & Collect service is only available between 8:30 AM to 4:30 PM daily. Lastly, you can only purchase a maximum of 40 items, with a minimum spend of $30*.

If you’re a Coles Plus member, you’ll continue to receive free Rapid Click & Collect as part of subscription benefits. If you’d like to pick up your orders instead, you can use the Coles app to notify the store when you are on your way to collect your items – for extra convenience.



The launch of this new service comes after Coles opens its digitised supermarkets in Cheltenham, which offers new technology such as digital ticketing across the grocery and fresh produce - this eliminates the need for paper tickets.

Southland is also introducing digital scales in the fresh produce area which use artificial intelligence (AI technology) to automatically detect the kind of fruit or vegetable weighed – to speed up the shopping process in stores. In the deli area, a new queue monitoring technology will help reduce waiting times for shoppers.

*Minimum spend of $30 is available for the new ‘Rapid Click & Collect in under 60 minutes’ service only.
Key Takeaways

  • Coles supermarket has announced that its ‘Rapid Click & Collect in under 60 minutes’ service is now available in 400 stores across Australia, and will roll out to 200 more locations next year.
  • The service allows customers to collect their groceries within less than an hour of placing their online order.
  • Customers can place an order for up to 40 items, with a minimum spend of $30 and a flat fee of $5 for orders to be picked, packed and ready for collection in under 60 minutes between 8.30am and 4.30pm daily.
Would you try this service, members? Let us know your thoughts in the comments below!
The other"" bulshick ""from Coles. Coles + program take these sorrow customers $19 every month from your wallet. So, internet shopping and delivery is just for mark of this supermarket for shopping. The other other option shop with delivery on internet not exist. So am must switch to IGL or Woolworth. IGL have best honesty service. Delivery is same day and over $100 shopping is delivery free of charge.
 
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I don't shop at Coles as I've found them to be most unhelpful. I can't change my local store from WA to NSW online so when I try to order it tells me it can't deliver from WA to NSW. I have rung on several occasions to get help to change it but for some reason it all seems too hard for them too. If they can't help me to change all my preferences to NSW then I can't shop with them. :(
 
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The other"" bulshick ""from Coles. Coles + program take these sorrow customers $19 every month from your wallet. So, internet shopping and delivery is just for mark of this supermarket for shopping. The other other option shop with delivery on internet not exist. So am must switch to IGL or Woolworth. IGL have best honesty service. Delivery is same day and over $100 shopping is delivery free of charge.
I have found woolworths for free delivery you need to spend $250 . Apparently they have an offer pay $7 amonth and receive free delivery orders over $50 and 10% off one shop a month.
Coles is free delivery for over $200
 
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Not me I’m afraid; while I can still drive, ride or walk I’ll be doing my own shopping where I can pick the pack of meat or individual pieces of fruit myself. Heard too much about the mushy fruit and just about to expire meat to fancy trusting someone else to choose for me. And don’t even get me started on that pack of rump/other steak that looks so nice from the top, but underneath reveals a horrid maze of gristle and fat rather than red meat! Anyone else flip the packs over to check???
 
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Hmm, maybe I am dim and getting dimmer in my older age....... but I cannot see how "click and collect" has anything to do with home delivery!
I shop online and have it delivered to my door => home delivery.
I shop online and click and collect => I have to go and get it.
What an odd headline they chose. Yes, I did read the original article!o_O
 
I don't shop at Coles as I've found them to be most unhelpful. I can't change my local store from WA to NSW online so when I try to order it tells me it can't deliver from WA to NSW. I have rung on several occasions to get help to change it but for some reason it all seems too hard for them too. If they can't help me to change all my preferences to NSW then I can't shop with them. :(
I to am in WA but when I do on line shopping to check prices (don't shop on line) but every time I try to change the store name to my local I get Kardinya store which is miles out of my way, it is certainly flawed which is why I don't order on line and honestly I prefer to pick my own fresh produce which is why I mainly go to a fresh veggie market for in Harrisdale called Napoli Mercato.
 

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