Casual dining chains struggle with shifting tastes of customers

The dining landscape is changing, and only some iconic restaurant chains can escape the winds of change.

TGI Friday's, a name synonymous with casual American dining and a staple in many of our memories, is facing a significant contraction in its global presence.

The chain, known for its lively atmosphere, generous portions, and signature cocktails, is closing scores of locations in the US and UK, signalling a shift in consumer tastes and dining habits.


TGI Friday’s has been a go-to spot for a taste of American cuisine and culture.

With its 19 locations across the country, it's a place where family and friends can gather for a fun meal.


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TGI Friday's is closing many locations in the US and UK due to ongoing challenges. Credit: Shutterstock


However, the recent news of closures abroad may cause some people to wonder about the future of their local TGI Fridays.

In the US, the brand's home market, a dozen locations, including restaurants in New York, Pennsylvania, Connecticut, and Virginia, have shuttered in the past month alone.

Since the beginning of the year, the US has seen a reduction of 36 TGI Friday's restaurants.


The UK is facing a similar situation, with 35 closures and a loss of 1,000 jobs, as the chain struggles to adapt to a market that is increasingly turning away from casual dining chains and reevaluating its relationship with food.

The closures are part of a broader trend affecting US casual dining chains, many of which have closed stores or filed for bankruptcy.

Consumers are reigning in spending and showing a growing preference for healthier dining options, which has pressured chains like TGI Fridays, known for their hearty, meat-heavy menus.

Despite the international downturn, there's a silver lining for TGI Friday's fans.

The chain's Australian arm, managed by Signature Hospitality Group, is staying afloat and actively expanding.


CEO James Sinclair has assured that no Australian locations are closing, and the brand continues to seek new franchise sites, riding on the strong local appetite for Americana bars and restaurants.

The US arm of TGI Friday's, owned by private equity firm TriArtisan Capital Advisers, is undergoing what it calls an 'era of transformation.'

This includes optimising operations and strengthening the franchise model by closing underperforming stores.

This strategic move aims to position the brand for a more promising future, focusing on quality over quantity.

In contrast to the closures, TGI Friday's Asian franchise partner has announced plans to open 75 new locations in South and Southeast Asia.


The demand for American-inspired food is rising in these regions, and this expansion highlights the varying regional appetites for the TGI Friday experience.

The UK's TGI Friday's woes have led to a rescue deal that will save 51 restaurants and 2,400 jobs but at the cost of 35 locations and 1,000 jobs.

The new owners aim to modernise the business while capitalising on the brand's iconic status.

The challenges faced by TGI Fridays are common.

Other casual dining chains, such as Sizzler and Red Lobster, also need help to keep up with changing consumer preferences and economic pressures.


Sizzler closed its last Australian restaurant in 2020, and Red Lobster filed for bankruptcy after a disastrous endless shrimp promotion backfired.

As we witness the transformation of the dining industry, it reminds us that no brand is immune to consumers' evolving tastes and expectations.

While TGI Friday's adjusts its course in the US and UK, Australian fans can breathe a sigh of relief knowing that their local spots are here to stay, at least for now.
Key Takeaways
  • TGI Friday's is closing a significant number of locations in the US and UK due to various challenges facing the chain.
  • In Australia, TGI Friday's is managed by Signature Hospitality Group and continues to grow, with no current plans to close stores.
  • The closure of these TGI Friday's restaurants is part of a broader trend of US casual dining chains shutting down or losing business as consumer habits change.
  • A rescue deal in the UK will save some TGI Friday's locations and jobs, but others will be lost as part of the brand's restructuring efforts.
Have you noticed a shift in your dining preferences? Are you opting for healthier options or cooking more at home? Let us know in the comments below.
 
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I poked my head into a TGIF when I first moved to Perth on a Thursday at lunch time and the place was jumping! Packed with....

Two staff who looked bored shitless and nobody else!

I found out the reason why. A basic hamburger for $28! You gotta be kidding!

Three doors down there was a Grill'd. Probably 20-25 people dining there. Burger of choice is the great Western with the works for just $16.90.

Most people shop with their wallets and don't fall for hype.

Goodbye TGIF....you won't be missed!
 
I know people are not that bothered here about this, but they've been in the UK nearly 40 years. I went there occasionally when I was there.
They've done a partial rescue package there and have shut 35 branches leaving 51.

And TGI Friday stands for Thank God It's Friday.
 
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I always thought Sizzlers were great and I understand their difficulties but I still miss them. I remember the long queues just to get a table and I would think that the same would apply if they reopened today (Please).
 
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I always thought Sizzlers were great and I understand their difficulties but I still miss them. I remember the long queues just to get a table and I would think that the same would apply if they reopened today (Please).
With more parental control with their children would be a great advantage.
 
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Never heard of them like many here....checked out their menu, boy the prices they are charging and what you get for them is unbelievably high in my opinion....will not be surprised if they do go belly up .....people are trying to save money at the moment.....😉
 
I know people are not that bothered here about this, but they've been in the UK nearly 40 years. I went there occasionally when I was there.
They've done a partial rescue package there and have shut 35 branches leaving 51.

And TGI Friday stands for Thank God It's Friday.
and the franchise people probably translate it now as....... Thank God It's Finished. :unsure:
 
I poked my head into a TGIF when I first moved to Perth on a Thursday at lunch time and the place was jumping! Packed with....

Two staff who looked bored shitless and nobody else!

I found out the reason why. A basic hamburger for $28! You gotta be kidding!

Three doors down there was a Grill'd. Probably 20-25 people dining there. Burger of choice is the great Western with the works for just $16.90.

Most people shop with their wallets and don't fall for hype.

Goodbye TGIF....you won't be missed!
Thanks for the info. I must've blinked cos I've neither seen nor heard of the sucker in 57 years in Perth ...
 
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Reactions: Littleboy8
Well my esteemed learned friend I was unsure whether the moderators would allow it, also there may be seniors here who may not like the word in theirs faces.
Besides what difference does "DOES" or "DO" make?
As for you my esteemed learned friend DOES IT LOOK LIKE I GIVE A FUCK!
I apologise, my equally-esteemed learned friend, for getting my snark on. I take your point about the moderators. F*lk th*s* d*ys s**m t* b* pr*tty t**chy *b**t v*w*ls ...
 
I know people are not that bothered here about this, but they've been in the UK nearly 40 years. I went there occasionally when I was there.
They've done a partial rescue package there and have shut 35 branches leaving 51.

And TGI Friday stands for Thank God It's Friday.
Followed by GGIM? Good God It's Monday?
 
  • Haha
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Reactions: DLHM and Littleboy8
I have never heard of this eating place and someone listed the 3 in NSW & 1 is at Maitland Stockland Mall. I go there approximately 4 times a year and have never seen it. Will have to have a good look around next time I am there. We don't eat out as much these days. 1. Cost of living 2. It is hard to get anything that hasn't been cooked without Vegetable oil.
Found a local family owned cafe that only uses Olive Oil. YIPEE
 
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Reactions: magpie1 and novezar

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