'Cash only': Woolworths sign sparks controversy amid shift to cashless payments

In an age where digital transactions are becoming the norm, it's distressing to see specific modes of payment are deemed unavailable or unacceptable.

With reports of multiple corporations shifting into cashless payment methods, technical issues still arise, which can be an inconvenience for some shoppers.

Recently, a shop signage reignited the debate between new technology and time-tested payment methods.


A Woolworths store in Sebastopol posted a simple handwritten sign which read, 'Cash only, no EFTPOS. Sorry,' has set off a wave of reactions from shoppers and staunch supporters of traditional currency.

The note, shared on social media, resulted from an EFTPOS system outage at the store last May 16 and May 17, 2024.

This technical hiccup forced customers to rely solely on cash for two days, which many found inconvenient yet eye-opening.

Woolworths staff members were stationed at the store's entrance during the outage. They advised customers to withdraw cash from nearby ATMs before shopping.


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A signage was spotted at the entrance of a Woolworths store at Sebastopol, notifying shoppers to use cash only. Image Credit: Facebook/Call Out Cashless Businesses


For some shoppers, it was a nostalgic throwback to simpler times. For others, it was a frustrating obstacle in their daily routine.

The shopper who posted the image on social media took the incident as a clear sign of the pitfalls of a cashless society.

'It's finally happened,' they wrote. 'This is proof that a cashless society will never work. It made my day.'


Pro-cash advocates echoed the sentiment on social media and argued that a card-only system is inherently flawed.

'Cash is king,' one commented.

'Fan-b*****-tastic. This will get people thinking,' another comment read.

Some were also worried that the trend towards cashless businesses is unstoppable unless consumers take a stand.

Despite the outage, Woolworths confirmed that it accepts both cash and cards in all its stores and has no plans to go card-only.

The Sebastopol store resumed normal operations after the two-day cash-only period, with no further issues reported.


In previous reports, establishments that shift into full-cashless payments have received the ire of customers.

Popular restaurant Nandos recently opted for a cashless policy by only accepting card payments at its restaurants and online orders.

Meanwhile, competitors like McDonald's, Hungry Jack's, and Red Rooster continue to accept cash payments, with no plans to go cashless.

As banks and ATMs close across Australia, a recent study indicated that 71 per cent of Aussies are apprehensive about the sudden shift to digital and cashless payments.

Many Australians still rely on cash for various reasons—including budgeting, privacy, and simplicity.

Moreover, the digital divide means only some have equal access to or comfort with technology-based payment methods.

This incident reminds us of the importance of maintaining multiple payment options to accommodate all customers' preferences and needs.

It also highlights the potential vulnerabilities of an over-reliance on digital systems.
Key Takeaways

  • A Woolworths store in Sebastopol experienced an EFTPOS outage, requiring customers to use cash for transactions.
  • The incident sparked a debate about the reliability of cashless systems and the importance of cash transactions.
  • Pro-cash advocates highlighted the outage as an example of why a cashless society might not be feasible.
  • Woolworths confirmed that cash and card payments are accepted at all stores, with no plans to switch to card-only transactions.
What are your thoughts on the matter? Have you ever been caught out by a cashless system failure? Share your thoughts and opinions with us in the comments below.
 
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If it goes card only later how's the government going to guarantee that all stores won't be hacked, like optus and medibank, I'll use cash every time, I'm sick of being told card only, my money walks out with me.
Eftpos transactions are not held anywhere. The system contacts the bank to ensure funds are there to cover the transaction, the funds are debited from your account and a credit made to the retailer. No personal details are kept, no account numbers, nothing. It's a simple system and far, far safer then the old way with credit card numbers held in a hard copy. You can keep using cash, your choice, but if that cash ever gets stolen of lost don't expect the bank to pay you back, lol. Meanwhile in the extremely rare case that someone uses my card, the bank WILL pay me back.
 
The banks want to finish with cash - they have got to be joking. What happens when all the technology fails due to a power failure or some other mishap - I will be stuck at the check out with a trolley full of stuff and unless I have cash on me I won't be able to pay for it!! Even if I have cash, if the check out chick won't take it what happens then!!! I would like a supermarket to answer this please!
Hahahaha, all the technology does not go down very often and when it does it's not for long usually. Your world would not end if you can't go shopping for a few hours or a day. I haven't used cash for decades now, and not once have I been unable to pay with my card. In the rare circumstance where the system is not working fallback systems can be used and if cash was to ever be removed totally (highly unlikely anytime soon) fallback systems would be put in place to cover these rare circumstances.
 
Cash is still KING. Stop trying to change this so you can put more people out of work. Any system that has problems is not safe for a cashless society.
No one is saying cash is going anywhere, only the nutters who thinks it's a conspiracy
 
I had a laugh to myself once upon a time before I started using a credit card to shop with. Shopping at Coles, I was behind a couple of customers using their credit cards to pay for their groceries, when it was my turn, when I went to pay, I asked the check out lady, "was their a discount for paying with cash" ? She took a dollar off my bill. Not bad for asking the question.
You were lucky. Recently I purchased my groceries from Woolworths with my debit card because I found I didn't have enough cash on me and they charged me a fee for using the card. This was with a Debit card not a Credit card.
 
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You were lucky. Recently I purchased my groceries from Woolworths with my debit card because I found I didn't have enough cash on me and they charged me a fee for using the card. This was with a Debit card not a Credit card.
Woolworths do not charge to use a Debit card. Either you are confused with what happened or the full story has not been given. Aldi charge for Credit Card transaction but not Debit cards.
 
I only use my bank card for petrol and medical bills, I pay cash when Im shopping, and if it goes cashless how do you pay donation to such as Anzac red cross etc.
 
The banks want to finish with cash - they have got to be joking. What happens when all the technology fails due to a power failure or some other mishap - I will be stuck at the check out with a trolley full of stuff and unless I have cash on me I won't be able to pay for it!! Even if I have cash, if the check out chick won't take it what happens then!!! I would like a supermarket to answer this please!
Also they will hack your accounts and the government says they'll protect you, can't stop scammers and hackers.
 
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You were lucky. Recently I purchased my groceries from Woolworths with my debit card because I found I didn't have enough cash on me and they charged me a fee for using the card. This was with a Debit card not a Credit card.
The system is rigged in favour of banks and the upper end of town.
 
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Also they will hack your accounts and the government says they'll protect you, can't stop scammers and hackers.
Who are "they"? What's this got to do with hacking? You people with little knowledge are dangerous, full of conspiracy's and are living in a paranoid, delusional world.
 
Who are "they"? What's this got to do with hacking? You people with little knowledge are dangerous, full of conspiracy's and are living in a paranoid, delusional world.
They are scammers, all over the world, already hacked optus medibank etc, no conspiracy, 50k on a Russian dark website can buy you lots of Aussies data including passwords, tosser, wake up, it's real.
 
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Woolworths do not charge to use a Debit card. Either you are confused with what happened or the full story has not been given. Aldi charge for Credit Card transaction but not Debit cards.
I was not mistaken at all. The charge was written on the receipt. I only have one card and it is definitely a debit card. I had on one previous occasion used my card to buy groceries from Woolworths and they didn't charge a fee.
 
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