Buffering inequity: NBN rollout leaves some Aussies in digital dark ages

In a world where the internet has become as essential as electricity and water, it's hard to fathom that access to high-speed broadband could be so unevenly distributed.

Yet, this is the reality for some Aussie residents who have found themselves on the wrong side of a digital divide due to a bizarre rollout from a major provider.

This disparity has sparked concern and frustration among affected communities, highlighting ongoing challenges in the country's broadband infrastructure rollout.


The National Broadband Network's (NBN) rollout has been a topic of heated discussion and controversy for years, but recent developments in Sydney's west have brought the issue to a boiling point.

The rollout has been criticised as ‘unfair’ and ‘ridiculous’, prompting a Federal MP to demand a review, especially following confirmation that certain areas in Australia have been excluded from the network coverage.


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Residents in Sydney's Glenmore Park face a nearly $10,000 fee for an NBN fibre upgrade, contrasting with nearby neighbours who receive the upgrade at no cost. Credit: Shutterstock


Residents of Glenmore Park, like Ash, an IT specialist who depends on reliable internet to work from home, are calling the situation ‘absolutely crazy’.

While their neighbours are being ushered into the future with free fibre internet upgrades, they are being left in the dust with a hefty $10,000 quote for the same service.

Ash was shocked to discover the cost of upgrading his connection to fibre when the service was freely available just a few doors down.

‘That's what NBN wants me to pay to provide fibre to my house when it's available three houses away,’ he shared.


Leon, another resident less than 20 metres from a connection node, faced a similar predicament.

Despite his proximity to the infrastructure, he's been told he must pay while his neighbours were upgraded at no cost.

‘We're not living in the outback, we're not living in a third world country,’ he rightly pointed out, expressing the frustration felt by many in his community.


During a recent Senate Estimates hearing, the NBN stated that it was ‘uneconomical’ to extend access to all Australians, citing limitations in ‘the pit and pipe infrastructure that's available’.

Interim Chief Executive Philip Knox also disclosed that the national broadband provider generated $2.75 billion in revenue in the first half of the year—marking a five per cent increase from the previous year.

‘Getting told they've got to pay $10,000 to a company that is making profits, I don't think that is going to sit very well,’ Penrith MP Melissa McIntosh stated.

‘There's so many people across Western Sydney doing it so tough right now in this cost of living crisis.’

‘The people of Glenmore Park are not asking for a handout; they're just asking for a decision by the NBN to be fair and balanced,’ she added.


According to a statement from the NBN, cost was among several factors considered when determining who would receive free access.

‘This approach enables NBN to deliver fibre upgrades to as many homes as possible,’ a spokesperson said.

The NBN's new fibre upgrade aims to provide internet speeds and reliability unprecedented in Australia's history.


Here is NBN’s full statement:

Locations which are eligible for a free fibre upgrade are based on a range of factors, including cost.

This approach enables nbn to deliver fibre upgrades to as many homes as possible.

While most homes in our fixed line footprint will be eligible for a fibre upgrade, there are some locations, such as small parts of Glenmore Park, that are not included in the upgrade footprint at this time.

Customers can type in their home address on our website homepage www.nbn.com.au to check if their address is eligible for a free fibre upgrade and to register for future upgrade notifications.


As disparities in NBN fibre upgrades stir controversy over fairness and accessibility, Australia's cyber landscape is poised for a significant transformation.

With millions set to benefit from enhanced internet speeds and reliability post-upgrade, the initiative promises to bridge gaps and empower communities with faster connectivity.

This forward-thinking approach underscores the critical need for equitable access to digital infrastructure across the country.
Key Takeaways
  • Sydney residents in Glenmore Park have been quoted nearly $10,000 for an NBN fibre upgrade, while close neighbours are receiving the upgrade for free.
  • Locals and a Federal MP have criticised the NBN rollout as unfair and are calling for a review of the decision.
  • NBN's interim chief executive revealed a revenue of $2.75 billion, raising questions about the costs quoted to residents for the upgrade.
  • The NBN stated that cost is just one of a range of factors considered when determining eligibility for a free fibre upgrade.
Have you or someone you know been affected by the NBN rollout in a similar way? Share your experiences and thoughts in the comments below.
 
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Absurd! I'm with Aussie BB & even tho they've increased my monthly access less than 12 months ago (from $69 to $75) they've informed me that they're increasing yet again ($79) soon, even after I've contacted them & got told my bill will stay the same when i move house on 22nd July)!

Who can afford internet at rates like that? There's no concessions (I work & earn just a fraction more than the cap for a concession card). Seriously thinking of dropping nbn & keeping my 40g phone wifi at $62 per month tho it means my email address which I've held for decades will need to change (a major pain in the bum considering how many places i subscribe to & get bills from etc)!

Take me back to the 80s when life/living was still affordable (& simple) :(
 
We were fortunate, when we built our home 4 years ago and applied for our NBN connection we were told that, as it was a new build, it was regarded as a "greenfield site" and so we got a fibre to the home connection!
 
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"During a recent Senate Estimates hearing, the NBN stated that it was ‘uneconomical’ to extend access to all Australians, citing limitations in ‘the pit and pipe infrastructure that's available’"

Thats interesting considering when it was first released it was going to be for ALL Australians, every single Australian Household will have high speed internet running on fibre optic!!!
 
What politician conned us into accepting the NBN? Once upon a time the combined nationalised Australian Post and Telecommunications industry ensured decent communication by post and by telephone. Then Keating privatised telecommunications and it has been down hill ever since The LNP have not improved it, nor has the Alternative Liberal Party.
 
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"During a recent Senate Estimates hearing, the NBN stated that it was ‘uneconomical’ to extend access to all Australians, citing limitations in ‘the pit and pipe infrastructure that's available’"

Thats interesting considering when it was first released it was going to be for ALL Australians, every single Australian Household will have high speed internet running on fibre optic!!!
Another political vote grabbing ploy, i daresay & govt probably pinched the funding for something else like immigration or Covid or something so necessary as they did with the taxes set aside for old age pensions a few decades ago
 
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YES, so very true for many reasons. Supposed to be faster? No, I find it to be slower. Unreliable. Internet drops out more frequently like never before. More money-grabbing tactics.
Our NBN drops out every time it rains and it has been raining a lot - old copper wires -
 
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Absurd! I'm with Aussie BB & even tho they've increased my monthly access less than 12 months ago (from $69 to $75) they've informed me that they're increasing yet again ($79) soon, even after I've contacted them & got told my bill will stay the same when i move house on 22nd July)!

Who can afford internet at rates like that? There's no concessions (I work & earn just a fraction more than the cap for a concession card). Seriously thinking of dropping nbn & keeping my 40g phone wifi at $62 per month tho it means my email address which I've held for decades will need to change (a major pain in the bum considering how many places i subscribe to & get bills from etc)!

Take me back to the 80s when life/living was still affordable (& simple) :(
How odd that we never, ever needed the internet whatsoever when I was merely35 years younger. Fax machines attached to one's telephone did the job perfectly well using copper wire. One could even fax instructions in one's handwriting (and yes, from overseas as well) to one's bank to make a payment to someone else's account. But that was when we all could write using pen and ink.
 
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How odd that we never, ever needed the internet whatsoever when I was merely35 years younger. Fax machines attached to one's telephone did the job perfectly well using copper wire. One could even fax instructions in one's handwriting (and yes, from overseas as well) to one's bank to make a payment to someone else's account. But that was when we all could write using pen and ink.
Awww...but think about all the friends you have on the internet lol...and we can read your conversations! Not so bad is it?
 
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We have never had NBN as it’s old technology and was slower than cable at our old house. Moved into our new house bought a Nighthawk and didn’t have to wait for anyone to install it. Just connected. We take it on holidays and have internet with us in the same account. Mobile internet is the way to go
 
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Everybody was supposed to get fiber optic cable when the government first told everyone about NBN I live just 30 klms from Launceston and we only have WIFI no fiber optic cable to us
 
The problem here is they the government will ultimatly force us all onto the nbn so then they can spruke about how good it is as everyone is taking it up and then they will make us all pay the 10,000 or more if we want internet at all!!. This country is at present an absolute mess. All I can hope is eventually somewhere down the line we get some politicians who want to fix it and take it back to being one of the best countries in the world that almost all other countries were jealous of. We are just a laughing stock right now!!
 

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