In an age where digital banking has become the norm, the reliability of online services is more crucial than ever.

However, when technology fails, it can leave many in a precarious position, as with the recent Bendigo Bank outage.

Customers of Bendigo Bank experienced a significant hiccup when they found themselves locked out of the bank’s online services and app.

The outage, which occurred on Thursday, 11 July, left many customers stranded and unable to access their funds.

Bendigo Bank shared an update on the recent outage of its services. Credit: Shutterstock

‘I need to go shopping, I need to transfer money, this is so unprofessional,’ one said.

‘Stuck at the shop waiting to access my account with a trolley load of groceries I can’t pay for,’ a frustrated customer said.

‘On lunch break and can’t even buy anything, have to work the rest of the day without food. Cheers,’ a third added.

By 1:45 PM the same day, Bendigo Bank confirmed the issue had been resolved, and its e-banking and app services had been restored to full service.

The bank acknowledged the issue, informing customers that the outage was affecting its e-banking and app services.

‘Our e-banking and app have been restored to full service,’ it said.

‘If you continue to have issues logging in, please reset your password using the “I forgot my password” link.’

‘If your issues still remain, please contact our customer service team on 1300 236344 or visit your local branch.’

‘We thank you for your patience and understanding during this unplanned outage.’

Key Takeaways

• Bendigo Bank experienced an outage affecting its e-banking and app, which locked customers out of online services.
• The bank acknowledged the issue on a Thursday afternoon and later confirmed the restoration of services by 1:45 PM.
• Customers were advised to reset passwords if issues persisted and to contact customer service or visit a local branch for further assistance.
• The outage led to customer complaints regarding the inconvenience caused, with some unable to make payments for groceries and other necessities.

Have you been affected by a similar situation? How did you manage, and what steps have you taken to safeguard against future disruptions? Let us know in the comments below!

 

[Karma1961]

This is a disgrace as now I have to ring up to get e banking set up again or go into my branch . Well that's not costing you . I'm the one to foot the run around expences or my data on the phone to you . Then I have not had a call back from you since I rang this morning trying to reset my e.banking . . At Least try have somthing unplace as a backup for your clientele. How wrong . Now I can't check statements or easerly transfere funds . What an inconvenience

 

[darrellh]

And when are people going to learn to keep $20.00 in their wallets or $50.00 for such a time so they can get lunch ir anything else. We don't know when it is going to be our bank that is down and then cash is king.

 

[BruceC]

“Need to go shopping and can’t transfer money”
”Stuck at the shop waiting to access my account”
” At lunch and cannot buy anything”

Exactly what will happen when the country and world goes cashless!

SIMPLE ANSWER - carry some bloody cash with you at all times!

 

[BellaB18]

Its not good enough it's happened with other banks as well. People are left high and dry. So far l have been lucky l have not encountered this. I think l missed my bank shutting down due to technical issues by one hour one Saturday. I would have been caught out with a trolley load of shopping. Not knowing what is going on would cause a dreadful lot of anxiety to people knowing you have the funds in your account.
The banks apologize but it just isn't good enough.
Kind regards to all Vicki

 

[Greg350]

“Need to go shopping and can’t transfer money”
”Stuck at the shop waiting to access my account”
” At lunch and cannot buy anything”

Exactly what will happen when the country and world goes cashless!

SIMPLE ANSWER - carry some bloody cash with you at all times!

Your life continues without access to your account. What happens when there's a power outage, nothing is bought, most retailers shut, can't do a thing.

It's never for days, only hours, funny thing is we don't starve to death in hours. You'll manage just fine, IF you don't let those paranoid delusions take control, lol.

And by the way, we are not going cashless, no sign of that, but again the nutters keep sprouting the same BS and you lap it up. More paranoia.

 

[BruceC]

Your life continues without access to your account. What happens when there's a power outage, nothing is bought, most retailers shut, can't do a thing.

It's never for days, only hours, funny thing is we don't starve to death in hours. You'll manage just fine, IF you don't let those paranoid delusions take control, lol.

And by the way, we are not going cashless, no sign of that, but again the nutters keep sprouting the same BS and you lap it up. More paranoia.

It is already happening.
Local council Office Bunjil place does not accept cash, many restaurants do not accept cash and many retail shops no longer accept cash..

 

[Greg350]

It is already happening.
Local council Office Bunjil place does not accept cash, many restaurants do not accept cash and many retail shops no longer accept cash..

You don't say, lol. That's been going on for years, derrrrrrrrrrrrrrrrrrrr.
And that's the retailers themselves, they have made that decision because people are happy with cashless. But guess what Einstein, the retailers do not make the decision about whether cash has a future, the Reserve Bank and government do that.

It's not happening anytime soon, probably will never happen as too many people do not have cards, have phones and only ever use cash.

AGAIN, paranoid thinking, steps will be put into place to ensure access to funds always. When EFTPOS started decades ago retailers could put through transactions up to a certain amount when the system was down, I believe that is still available but the retailers must accept the conditions to do that, and most appear not to want to do that.

 

[gollywog]

You cashless people are not only caught by the 'short and curly's', you pay for it too, in fees!

All the more reason to....... keep cash ALIVE!!!

 

[Greg350]

You cashless people are not only caught by the 'short and curly's', you pay for it too, in fees!

All the more reason to....... keep cash ALIVE!!!

Fees only happen at a few places like cafes, small retailers, accommodation, etc. The vast majority of transactions at supermarkets, service stations do not add the fee on. The occasional times I get a coffee it's been 8 cents.......wow, that's going to break the bank.
Also many places do not charge for transactions from a savings account, only credit cards, slide the card in, select savings account and use a PIN. Most of the fees are not Bank fees, they are credit card company fees.

 

[BruceC]

You don't say, lol. That's been going on for years, derrrrrrrrrrrrrrrrrrrr.
And that's the retailers themselves, they have made that decision because people are happy with cashless. But guess what Einstein, the retailers do not make the decision about whether cash has a future, the Reserve Bank and government do that.

It's not happening anytime soon, probably will never happen as too many people do not have cards, have phones and only ever use cash.

AGAIN, paranoid thinking, steps will be put into place to ensure access to funds always. When EFTPOS started decades ago retailers could put through transactions up to a certain amount when the system was down, I believe that is still available but the retailers must accept the conditions to do that, and most appear not to want to do that.

Believe what you wish.
But when you can’t access cash, (it doesn’t exist) then the system gets hacked and you cannot access your funds then maybe you will think about your comments above.
Best wishes for the future.

 

[Jay Jay]

ALWAYS CARRY CASH. That's not too tricky a concept, surely, especially for the many of us who grew up with cash.

 

[Greg350]

Believe what you wish.
But when you can’t access cash, (it doesn’t exist) then the system gets hacked and you cannot access your funds then maybe you will think about your comments above.
Best wishes for the future.

Wrong, I will be fine, you don't die from not eating for a few hours. Total exaggeration from you and many others.

 

[Greg350]

Believe what you wish.
But when you can’t access cash, (it doesn’t exist) then the system gets hacked and you cannot access your funds then maybe you will think about your comments above.
Best wishes for the future.

What happened years ago when banks had many holdups? They would close for the day, did people starve, did it end their lives?........NO.

You are so far down the rabbit hole you can't see light. Following stupid websites, You Tube videos, reading trash on Facebook, most of which has started since Covid. Yeah, the manufactured virus, hahaha. So they started a virus and spent billions trying to overcome it straight away, yeah that makes sense.

Again, paranoid delusions, here, you like reading things, try these:

Post-COVID psychosis occurs in people with no prior history. The risk is low but episodes are frightening

Typically, people who experience psychosis encounter it in young adulthood or alongside dementia later in life. Post-COVID psychosis can hit adults in their middle years.

theconversation.com

Frontiers | Conspiratorial Thinking During COVID-19: The Roles of Paranoia, Delusion-Proneness, and Intolerance of Uncertainty

The COVID-19 global pandemic has left many feeling a sense of profound uncertainty about their world, safety, and livelihood. Sources espousing misinformatio...

www.frontiersin.org

 

[gollywog]

Fees only happen at a few places like cafes, small retailers, accommodation, etc. The vast majority of transactions at supermarkets, service stations do not add the fee on. The occasional times I get a coffee it's been 8 cents.......wow, that's going to break the bank.
Also many places do not charge for transactions from a savings account, only credit cards, slide the card in, select savings account and use a PIN. Most of the fees are not Bank fees, they are credit card company fees.

Greg350, it doesn't matter who gets the fees, they are still coming out of, our, pockets and can add up over the year/s!
But appreciate your comment!

 

[Phantom55]

It is already happening.
Local council Office Bunjil place does not accept cash, many restaurants do not accept cash and many retail shops no longer accept cash..

I wont shop at shops that only take cards......I will eventually have to do as im told but am putting it off til the last min..using card only at present cost the card owner app 2.5%...how long before they put it up to 3.5% etc, its making us all take a2.5% drop in our wealth......the future doesn't look very nice to me

 

[Greg350]

I wont shop at shops that only take cards......I will eventually have to do as im told but am putting it off til the last min..using card only at present cost the card owner app 2.5%...how long before they put it up to 3.5% etc, its making us all take a2.5% drop in our wealth......the future doesn't look very nice to me

Costs vary between shops, many are far less than 2.5%, my doctors for example are 0.92%. And it's not a drop in your wealth of 2.5%, not everyone charges, the supermarkets don't, service stations don't, larger retailers don't, mostly only cafes, restaurants and the like so as an overall cost on your spending it's far, far less than 2.5%.