A receptionist dismissed my health concerns – but I was diagnosed with a terrifying illness. Learn the warning signs now!

Navigating the healthcare system can be a daunting task, especially when you're feeling unwell and seeking answers. For 42-year-old Scott Stewart, a businessman and father, the journey to a diagnosis was not only challenging but also a stark reminder of the importance of persistence when it comes to health concerns.


Scott's ordeal began with a seemingly innocuous symptom: twitching in his leg. Concerned, he reached out to his GP surgery, only to be met with a disheartening response from the receptionist who suggested he would be wasting the doctor's time. This initial dismissal could have discouraged many, but Scott knew something was amiss with his body.


compressed-man in hospital.jpeg
Mr Stewart felt that his leg twitching was a symptom of something worse. Image Credit: Pexels/Tima Miroshnichenko


The early signs of Motor Neurone Disease (MND), a rare and progressive condition affecting the brain and nerves, can often be subtle and easily overlooked. Muscle weakness, cramps, and twitches are among the initial symptoms, but these can be attributed to a variety of less serious conditions, making early diagnosis a complex process.


Despite the receptionist's lack of support, Scott's determination led to a diagnosis by neurologists 18 months later. The confirmation of MND hit him like a 'freight train,' yet it also provided a sense of relief after months of uncertainty and self-doubt. The diagnosis, however, was just the beginning of a new and challenging chapter.

Living with MND is a daily battle, not just physically but also emotionally and financially. Scott, who started a golf equipment business during the lockdown, now relies on a wheelchair for mobility. Working from home has become a necessity, allowing him to support his wife, Robyn, who is on maternity leave, and their baby girl, Rae. The financial pressures of managing a household, especially when facing a life-altering illness, are immense. Scott's story highlights the harsh reality that a diagnosis does not come with financial aid, and families are often left to fend for themselves.

The struggle against MND is compounded by the lack of significant advancements in treatment options over the past three decades. Scott's frustration is palpable as he points out the stagnation in medical progress for MND patients. Despite participating in medical trials for potential drugs, the outlook remains bleak, and Scott is adamant that this needs to change.


Inspired by rugby legend Doddie Weir, who passed away from MND in 2022 and who founded the My Name'5 Doddie Foundation to fundraise for research, Scott is determined to raise awareness and advocate for better understanding of the early signs of MND. He emphasises that while any breakthroughs in treatment may not benefit him personally, his voice can still contribute to progress for future patients.

Nicola Roseman, chief executive at My Name'5 Doddie Foundation, echoes Scott's sentiments, emphasising the critical need for research to change the future for those diagnosed with MND. Many patients continue working beyond their capacity to support their families and manage the costs associated with the disease.

Scott's story is a powerful reminder to listen to our bodies and advocate for our health. It also underscores the need for medical professionals, including receptionists and other frontline staff, to treat every concern with empathy and seriousness. Early detection of MND can make a significant difference in managing the disease and improving the quality of life for those affected.


As members of the Seniors Discount Club, we understand the value of health and the importance of being informed. We encourage you to learn about the warning signs of illnesses like MND and to seek medical advice if you notice any concerning symptoms. Your health is precious, and it's crucial to remember that you are your own best advocate in the healthcare system.
Key Takeaways

  • A businessman was diagnosed with motor neurone disease, despite being initially told by a GP receptionist not to waste the doctor's time with his symptoms.
  • The patient, Scott Stewart, now advocates for better awareness and education of the early signs of motor neurone disease.
  • Stewart emphasises the need for improved treatments for MND, noting that options haven't significantly advanced in over 30 years.
  • He draws inspiration from rugby legend Doddie Weir and is actively involved in fundraising for research to help others with the disease in the future.
Have you or someone you know faced challenges in getting a diagnosis for a serious health condition? Share your experiences in the comments below and let's support each other in our health journeys.
 

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Imagine if he had listened to the receptionist's "diagnosis", i'd be suing her for undue stress or something like that.
At my doctors we don't have to tell the receptionist anything at all, they are there just to take appointments and to book us in!
I wish him all the best and thoughts go out to his wife and baby as well. ❤️
exactly, it was the same when I was a receptionist, but the main receptionist, would tell patients their blood test results and often, when the patient sat down, for all to hear. Yet I got hauled in for telling a patient over a phone call that the doctor would do something, which he wouldn't do. I didn't actually say he could, it was I thought he could. Yet she never got in trouble.
 
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Reactions: deni67
The receptionist has no right to speak to a patient about their issue they are only there to book an appointment
You see it happening all the time.
They r either very young and out of school and cheap to hire,or they are angry frustrated middle aged women that don't want to be there but they haven't the funds or age to retire or have gone through divorce,or they actually are good at their job,have good experience running the surgery,but have jack s... t experience medically.Yet these people are our only link to the medical professionals who may or may not be interested in your complaint,as it means they have to find a new receptionist,which takes time and inconvenience and they don't have the time.,Many many times a receptionist is replaced with a FRIEND OR AQUANTENCE of the old receptionist.I have also noticed this over the years.It gets left in their hands to find a receptionist.I have many horror stories re receptionists and not just GPS either.Top professors receptionists are just as bad...maybe worse..Good luck to all us aging persons needing expert care and medical opinions.
Will add there are ALWAYS THE EXCEPTION,there are some that are excellent too
 
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Reactions: deni67
My brother was refused an appointment by a receptionist. When he finally got to see the doctor, she wanted to know why he hadn't seen her immediately. He explained, now there's an unemployed receptionist in our area.
Thats refreshing and shows a proactive approach by the GP.Unfortunately this is not the case in most 10 minute consults.Not even the doctors have time.
 
In my experience, some receptionists behave in negative ways because they simply don't want to be there.
That's why I will never change from the GP I have at the moment, unless the sky falls in.
He treats his team well, and, they all do their jobs with a smile. The receptionists co-ordinate appointments, greet people when they arrive, farewell them when they leave, and/or manage the payments.
The only people who touch on the medical side, apart from the doctors, are the nurses who do the pre-visit work when I go in for a care plan. All they do is gather information of a general nature, take blood pressure, details of scripts I need, ask if I have any concerns I want my Doc to address, then, pass their findings on to my doctor, simply to save time during the visit.
A well run practice will never allow a receptionist to make off the cuff diagnosis, or, ask the client what the issue is. Each person should have their given role and stick to it. If a doctor tells a receptionist to ask questions that go beyond the realm of the role of receptionist, then it is not a place I would choose to visit.
There may be the case in remote regions where the receptionist wears many hats, such as nurse/receptionist/hand holder and so on. No matter where, each practice should have specific roles clearly defined.
 
I totally agree with the member who said you know your own body and when something is not right. How often do we see Mums having to fight with doctors who insist there is nothing wrong with their child but later find something quite serious.
I was diagnosed with a non Hodgkins lymphoma of the bowel but apart from fatigue and slight change in bowel habits there wasn't much to go on. I was also working in a very busy full time job, going through menopause and also carer for my husband. However I had a very good female GP and she sent me for an endoscopy, colonoscopy, CT scan and blood tests. The cancer was picked up where the small intestine meets the colon (this is as far as the colonoscopy camera reaches - so how lucky was I?) So after surgery and chemotherapy I'm still here to tell the tale and that is nearly 18 years later.
So don't let receptionists or even doctors dismiss your health concerns. You have a right to good medical care.
 
My mother was finally diagnosed with MND after 3 years of multiple doctors visits. Mum was 78 when she first started going to different specialists and doctors. She was investigated for everything, heart problems, stroke, muscle weakness. Finally she was sent to a neurologist who diagnosed her with MND. He told her that at 80 she was the oldest person he had diagnosed with the BEAST. Mum went downhill very quickly, my partner and I moved in to care for her and 12 months 3 weeks and one day after diagnosis she passed away. I mention the time line as when the doctor gave her the diagnosis the day before her 80th birthday and said 9-12 months was her life expectancy. Mum being mum said do you want to bet 'I will last longer than 12 months.'
 
This experience is becoming all too common. I had a similar experience when trying to make an appointment with an orthopaedic surgeon to assess my knee. My GP made the referral and when I attempted to make the appointment, the receptionist completely refused, saying their books were closed. So back again to the GP and another attempt was made, this time my GP spoke to the surgeon, and low and behold I finally saw the surgeon, but (second time around) her attitude was completely different. It is difficult and it should not be like this, there is a shortage of reasonable Dr`s available, (and apparently receptionists) WE HAVE THE OPPORTUNITY TO VOTE THIS WEEK, REMEMBER THIS WHEN YOU MAKE YOUR CHOICE!!!
 
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Reactions: deni67
The receptionist has no right to speak to a patient about their issue they are only there to book an appointment
At my local "Medical Centre" all the staff seem to have at least some medical experience. Some of them have previously worked as nurses, or at least carers.
 
First of all, the doctor’s receptionist should have been let go. A doctor‘s receptionist has absolutely no right to question why the patient needs to see a doctor, nor to give out any advice, or comment about wasting doctors time. It was the first thing that was drummed into me when I first worked for a doctor. If anything untoward happened to a patient as a result of a receptionist comment, the whole practice could be sued….and I’d be very surprised if it has changed…..NEVER LISTEN TO ADVICE FROM A DOCTORS RECEPTIONIST….
 
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Reactions: deni67
The receptionist had no right to tell him he'd be wasting the doctor's time. Or does she think she's as good as the doctor
 
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I totally agree with the member who said you know your own body and when something is not right. How often do we see Mums having to fight with doctors who insist there is nothing wrong with their child but later find something quite serious.
I was diagnosed with a non Hodgkins lymphoma of the bowel but apart from fatigue and slight change in bowel habits there wasn't much to go on. I was also working in a very busy full time job, going through menopause and also carer for my husband. However I had a very good female GP and she sent me for an endoscopy, colonoscopy, CT scan and blood tests. The cancer was picked up where the small intestine meets the colon (this is as far as the colonoscopy camera reaches - so how lucky was I?) So after surgery and chemotherapy I'm still here to tell the tale and that is nearly 18 years later.
So don't let receptionists or even doctors dismiss your health concerns. You have a right to good medical care.
Hear hear!!!!We just have to find them.....huge part of the problem.

As a forever sufferer of bowel problems I sympathize and know how great your case worked out for you.
Congratulations and may you stay well for all time♥️
 
Yeah, I’ve had something similar happen, my GP’s receptionist brushed me off when I mentioned weird numbness and fatigue. Took months before I pushed hard enough to get tests done, and it turned out to be a neurological issue too (not MND, but still serious).
 
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Reactions: Sherril54
Hear hear!!!!We just have to find them.....huge part of the problem.

As a forever sufferer of bowel problems I sympathize and know how great your case worked out for you.
Congratulations and may you stay well for all time♥️
Thank you for your kind wishes - and love and support to all those who have any type of chronic illness - its a daily battle as we know but we just have to keep fighting. You have to look for the best things in your life and I know my two little granddaughters are at the top of my list. What a joy to see them grow up and to see the world through their eyes.
 
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