A receptionist dismissed my health concerns – but I was diagnosed with a terrifying illness. Learn the warning signs now!

Navigating the healthcare system can be a daunting task, especially when you're feeling unwell and seeking answers. For 42-year-old Scott Stewart, a businessman and father, the journey to a diagnosis was not only challenging but also a stark reminder of the importance of persistence when it comes to health concerns.


Scott's ordeal began with a seemingly innocuous symptom: twitching in his leg. Concerned, he reached out to his GP surgery, only to be met with a disheartening response from the receptionist who suggested he would be wasting the doctor's time. This initial dismissal could have discouraged many, but Scott knew something was amiss with his body.


compressed-man in hospital.jpeg
Mr Stewart felt that his leg twitching was a symptom of something worse. Image Credit: Pexels/Tima Miroshnichenko


The early signs of Motor Neurone Disease (MND), a rare and progressive condition affecting the brain and nerves, can often be subtle and easily overlooked. Muscle weakness, cramps, and twitches are among the initial symptoms, but these can be attributed to a variety of less serious conditions, making early diagnosis a complex process.


Despite the receptionist's lack of support, Scott's determination led to a diagnosis by neurologists 18 months later. The confirmation of MND hit him like a 'freight train,' yet it also provided a sense of relief after months of uncertainty and self-doubt. The diagnosis, however, was just the beginning of a new and challenging chapter.

Living with MND is a daily battle, not just physically but also emotionally and financially. Scott, who started a golf equipment business during the lockdown, now relies on a wheelchair for mobility. Working from home has become a necessity, allowing him to support his wife, Robyn, who is on maternity leave, and their baby girl, Rae. The financial pressures of managing a household, especially when facing a life-altering illness, are immense. Scott's story highlights the harsh reality that a diagnosis does not come with financial aid, and families are often left to fend for themselves.

The struggle against MND is compounded by the lack of significant advancements in treatment options over the past three decades. Scott's frustration is palpable as he points out the stagnation in medical progress for MND patients. Despite participating in medical trials for potential drugs, the outlook remains bleak, and Scott is adamant that this needs to change.


Inspired by rugby legend Doddie Weir, who passed away from MND in 2022 and who founded the My Name'5 Doddie Foundation to fundraise for research, Scott is determined to raise awareness and advocate for better understanding of the early signs of MND. He emphasises that while any breakthroughs in treatment may not benefit him personally, his voice can still contribute to progress for future patients.

Nicola Roseman, chief executive at My Name'5 Doddie Foundation, echoes Scott's sentiments, emphasising the critical need for research to change the future for those diagnosed with MND. Many patients continue working beyond their capacity to support their families and manage the costs associated with the disease.

Scott's story is a powerful reminder to listen to our bodies and advocate for our health. It also underscores the need for medical professionals, including receptionists and other frontline staff, to treat every concern with empathy and seriousness. Early detection of MND can make a significant difference in managing the disease and improving the quality of life for those affected.


As members of the Seniors Discount Club, we understand the value of health and the importance of being informed. We encourage you to learn about the warning signs of illnesses like MND and to seek medical advice if you notice any concerning symptoms. Your health is precious, and it's crucial to remember that you are your own best advocate in the healthcare system.
Key Takeaways

  • A businessman was diagnosed with motor neurone disease, despite being initially told by a GP receptionist not to waste the doctor's time with his symptoms.
  • The patient, Scott Stewart, now advocates for better awareness and education of the early signs of motor neurone disease.
  • Stewart emphasises the need for improved treatments for MND, noting that options haven't significantly advanced in over 30 years.
  • He draws inspiration from rugby legend Doddie Weir and is actively involved in fundraising for research to help others with the disease in the future.
Have you or someone you know faced challenges in getting a diagnosis for a serious health condition? Share your experiences in the comments below and let's support each other in our health journeys.
 

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Imagine if he had listened to the receptionist's "diagnosis", i'd be suing her for undue stress or something like that.
At my doctors we don't have to tell the receptionist anything at all, they are there just to take appointments and to book us in!
I wish him all the best and thoughts go out to his wife and baby as well. ❤️
 
The Receptionist was sop wrong how adre she make a diagnosis of what is wrong with as person and stop them getting an appointment with a DR. it is hard enough anytime to get to see one, let alone someone sitting behind a desk telling you that there is nothing wrong,,, shocking receptionist.
 
Yeah seeing this so often. Our local clinic is like this. We go 60 kms to the bigger regional town for medical services. MND is so sad. Whilst many don't like the idea and won't agree it works I wonder if very low carb/carnivore would help. There is plenty of studies and also anecdotal evidence that it can put cancers into remission. Why would we not try a way of eating that might work. Just a thought
 
My brother was refused an appointment by a receptionist. When he finally got to see the doctor, she wanted to know why he hadn't seen her immediately. He explained, now there's an unemployed receptionist in our area.
Good glad the Dr got rid of receptionist. Hope the same happened with the one in the above story 🤬
 
Experienced the same thing two years ago at Dandenong Hospital. The receptionist told me to go to my GP. I subsequently collapsed and was immediately diagnosed with a life threatening condition and spent several days in hospital.

My 12 year old granddaughter would know more about medicine than this dopey receptionist!
 
I worked as a Specialist Medical Secretary for 19 years, with a two year job as a GP's receptionist, while simultaneously working for an Orthopaedic Surgeon.

When I began working in this profession, I'd been working as a nurse for 23 years. I'd come 8th in the state in my final exams and topped the state in anatomy and physiology. I only mention this to show that I had the runs on the board as far as medical knowledge is concerned.

Never once did I presume to make a judgement call on the necessity for someone to see a doctor. In 99% of cases, I had no idea why they needed an appointment, because it was none of my business. It has been my experience over the years though, that many medical receptionists become bossy and judgemental. They feel themselves in a position of power.
 
It used to happen years ago when my boys were kids in the UK. We had a renowned children’s hospital close by and on one of my visits there a paediatrician told me a receptionist refusing or questioning an appointment was unacceptable and happening too often. He said I was always welcome to bring my kids there if an appointment was questioned and they would always been seen. He also said if a receptionist was questioning appointments the GP would be aware of it so no excuses
 
For those not in NSW Don't forget about "Fight MND" foundation founded by Neil Daniher based out of Victoria. Both groups are working tirelessly to find improvements in treatment of this insidious condition.

And always remember that you know your body best so don't let anyone including disinterested Doctors dismiss your concerns.
 
Yeah seeing this so often. Our local clinic is like this. We go 60 kms to the bigger regional town for medical services. MND is so sad. Whilst many don't like the idea and won't agree it works I wonder if very low carb/carnivore would help. There is plenty of studies and also anecdotal evidence that it can put cancers into remission. Why would we not try a way of eating that might work. Just a thought
 
Yes same with polycystic kidney disease,also terminal as your kidneys continue to fail till you die.I America studies showing low carb keto diets are slowing the progression of the growth of the cysts on kidneys,liver,thyroid,brain ami gst
 
I was in a relationship with a "Practice Manager" at a Melbourne medical clinic. Her knowledge of medicine was zilch when I spoke to her about medical conditions.

She thought she owned the clinic by telling patients what she THOUGHT was their ailment and being generally rude.

As a result, the clinic received very poor reviews.

No amount of "practice" would have made her a "manager"!
 
Yes same with polycystic kidney disease,also terminal as your kidneys continue to fail till you die.I America studies showing low carb keto diets are slowing the progression of the growth of the cysts on kidneys,liver,thyroid,brain ami gst
Sorry it hiccup.amongstbother organs.I Australia we won't acknowledge or even talk about this as an option.In the PCKD American group.site there are patients that have also gone the full carnivore diet,posting pathology reports as to what's happening to his kidney function.... Again nobody (doctors)want to acknowledge....for the person who has the inherited familial disease,their siblings,children and grandchildren,with death being a certainty,and not even a time frame as every case is different,it's sad,frustrating and causes depression and heartbreak,so yes we need to look at these diets, supplements and seeking functional medicine doctors that think outside the box, unfortunately in this country for the most part,that doesn't exist.I wish this man all the very best in this terrible time in his life and years to come.
 

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