‘World-leading’: new system promises to make ID verification a breeze

A groundbreaking shift in how Australians will verify their identity is on the horizon.

What initially seemed like a simple idea is now causing waves in the tech world, with promises to make everyday transactions safer and easier.

What’s behind this innovative move, and how could it change the way we interact with banks and businesses forever?


Australia's largest bank, Commonwealth Bank (CBA), partnered with Services Australia to trial a new myGov verification program.

The aim was to allow Australians to verify their identity with banks and businesses without submitting copies of their ID documents.

The trial utilised the Medicare card in the myGov app’s digital wallet to confirm identity.


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New trial simplifies identity verification for Australians. Image source: Pexel/cottonbro studio


Participants scanned a QR code within the app at one of Commonwealth Bank’s (CBA) branches in Canberra.

By agreeing to share information from a ‘test Medicare card’ electronically, users helped CBA access government-verified data, like their name and valid Medicare enrolment, without disclosing their Medicare number.

Minister for Government Services and NDIS Bill Shorten highlighted that the initiative was designed to protect personal information.

'It may mean in future you wouldn’t need to hand over copies of your ID documents for banks to store on their own systems, reducing the data they need to collect,' Shorten said.

'Banks would be able to get confirmation of a person’s identity, verified by the government, within seconds.'


The goal was to reduce businesses' need to store sensitive documents, thereby minimising the risk of cyber attacks.

This pilot was part of the broader Trust Exchange (TEx) initiative, announced in August of the previous year.

TEx, which wasn’t a wallet or app, allowed Australians to verify their identity based on government-held information.

Other successful TEx trials had already taken place, including a Brisbane GP clinic testing the technology for patient registration in December.


In this trial, participants scanned a QR code using the myGov app and confirmed which information, such as details from Medicare, DVA veterans' cards, or Centrelink concession cards, they consented to share with the clinic.

Shorten referred to the TEx system as 'world-leading,' noting that it eliminated the need for businesses to request hard copies of documents.

He likened it to 'when Australians moved from using cheques to tap and pay - it’s revolutionary'.

Shorten emphasised that TEx was based on an opt-in model, but expressed hope that Australians would embrace it due to its convenience, control, and security.

The Australian government would review the trial results to determine the next steps.

Key Takeaways
  • Commonwealth Bank (CBA) and Services Australia launched a trial to use the myGov app’s Medicare card for identity verification.
  • The system allows participants to securely share their details without revealing sensitive information like their Medicare number.
  • Minister Bill Shorten described the program as 'world-leading,' aiming to reduce businesses' need to store personal documents.
  • The trial is part of the larger Trust Exchange (TEx) initiative, which could revolutionise how Aussies verify their identity with businesses.

Do you think this tech will change the way we interact with businesses forever? Let us know in the comments!
 

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Beware the lure of convenience! It sounds good, but in future all your activities, decisions and purchases will be able to be tracked - just like the horrific social credit system in China. Moreover, it seems no systems are safe from hacking! I prefer to be cautious.
 
I don't like digital ID at all. The old fashioned physical ID can only be stolen by one person, IN person. Digital ID is available to the world, and we know that nothing on the internet is inaccessible to hackers, no matter how much the gov and banks would have us believe otherwise.
 
I won't use QR codes either. All this so called convenience is doing my head in.
Several months back, when I was looking for a new property I couldn't even put in an offer. I was given a flyer with a QR code. I was supposed to go home, click on the code and bid for the house
A "so called" online auction. IMO an auction should be advertised as such.
I politely, or maybe not quite so politely handed back the QR code and told her what to do with it.
 
I'm not sure about this but I would say that I am a fan of modern technology and this seems to be an interesting new service that would have a lot of benefits in the future. We are always critical of new things, electric lights come to mind but once we get used to the benefits then there is no issue. So, try it, you might like it!
 
I'm not sure about this but I would say that I am a fan of modern technology and this seems to be an interesting new service that would have a lot of benefits in the future. We are always critical of new things, electric lights come to mind but once we get used to the benefits then there is no issue. So, try it, you might like it!
"Like" and Trust are 2 different animals!
 
Beware the lure of convenience! It sounds good, but in future all your activities, decisions and purchases will be able to be tracked - just like the horrific social credit system in China. Moreover, it seems no systems are safe from hacking! I prefer to be cautious.
I totally agree with you. My thoughts ahhh this is another way of tracking what we buy, spend etc. I don’t want to be tracked, I don’t do anything illegal but don’t want strangers looking into my life! Who on earth thinks the China system is the way to go? Oh yeah Govt and bureaucrats!
 
This would be so useful after disasters. People have lost everything and need to get access to their money, ID etc. I have seen people struggle for weeks to get access to their funds after floods and fires. The relief money is welcomed but getting back to normality is part of the rebuild
 
  • Like
Reactions: Dynamo and Liag
I'm not sure about this but I would say that I am a fan of modern technology and this seems to be an interesting new service that would have a lot of benefits in the future. We are always critical of new things, electric lights come to mind but once we get used to the benefits then there is no issue. So, try it, you might like it!
Why not been critical when we all know that scammers are always there to have a go at us in every way or form and when no one cares (Banks especially) if yiou are scammed out of your money while ripping us off in every way possible.
Make Banks accountable for losses incurred by scammers like they did in England as I have been told, and you will soon find out that the Banks will get in the defense and protect their customers money.
 
There are many people (elderly) who did not grow up with computers and are not digital savvy. So I’m sure there will be resistance and problems implementing
I just heard from my daughter that a hell of a lot of people have been scammed through the phone paying system. apparently it is happening with people who are using their mobile phones to pay for their invoices and accounts and someone managed to steal their identities and bank accounts.
WILL THE BANKS BE HELD LIABLE FOR THAT,? THINK AGAIN. THEY ARE SAVING MONEY WHILE WE ARE GETTING SCAMMED AND CONNED.
Yep that's innovations for you.
 
George Stevenson was heavily criticised by many people who said that his very modern invention, the steam train, would kill you if it traveled at speeds in excess of walking speed! Now that was fear at it's worst.
 

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