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I am retired and living in a rental unit. I recently moved as my rent increased 100% a week. I am a widow and have been an excellent tenant, but I'm afraid that doesn't account for anything.

In October 2017 my husband of 50 years passed away and I was wanting to pay out our credit card because he was the main card holder. After talking with a very rude man at the bank, I was in tears, and out of the blue a lady handed me a slip of paper with RUOK and her first name and phone number...