Rob Plumber

Member
Feb 17, 2024
26
85
13
Restaurants very own GST

Recently after we visited Gradi 400 a up market Italian Restaurant on a Sat evening we discovered that they had charged us
a 10% "Saturday Surcharge"
This new charge was not listed on their web page nor on the email we received back from them confirming our booking, just a note informing us if we were late a $25 per person fee would be charged.

We totally understand that most restaurants are struggling but seriously be open and honest with your customers !

Nothing was said to us about this extra fee when ordering our meal.

Sunday morning i sent them a email and received back a few hours later an apology saying that they were sorry for the "Miss understanding" and the fee was on their web site (and it is now)

One would think that $45 and $16 was enough for a bowl of spaghetti and a small bowl of chips ?
 
I seem to remember that was a normal occurrence on a Saturday night. In saying that, when I eat at a restaurant, I also order something that I don't make at home. So therefore, I wouldn't be paying that amount for spaghetti and chips.
 
Lack of transparency and honesty is not on, they will be losing customers for sure.
 
Have heard of Sunday and Public holiday surcharge, fist time for Saturday.
$67.10 for spaghetti and chips, remind me never to go there, what a rip off.
 
That’s what you get when you go to a pretentious “up market” restaurant.
 
The reason a lot are closing.
 
They should be upfront - advising patrons on entry and not expecting them even to note warnings on a website (even if they are there). But some restauranteurs have no idea how to treat customers.

I went to one that offered a free 'standard' meal if it was your birthday and you were dining with someone else who paid for their meal. When they hit us with a bill for my meal, my husband objected and pointed to the sign promoting their offer. The response was rude and loud - "But she didn't have the 'standard' meal'. I did, but my husband asked for a prawn cocktail as an extra that he would pay for. Because he told them it was for me, they said we hadn't honoured their terms and therefore forfeited the right to the free birthday meal. I wrote a very terse letter to the management telling them I would post complaints and warnings on every public forum I had access to and file a complaint of false advertising. Didn't even get an apology. They went broke a year later. I wonder why?

Another wrote a large tip on their bill, which my husband paid by credit card without noticing the addition (as he, like the rest of us, had enjoyed a few drinks). When I saw the card statement a week later, I lodged a complaint. The response was that they typically expect a large tip and he didn't enter anything so they were entitled to fix his omission. I gave them some free publicity too. And I lodged a formal complaint of fraudulent conduct with our bank which, although it didn't result in any refund, would have loaded them up with some onerous paperwork and stress.

Customer service is not hard, and it pays off. We always write positive reviews of places where the service is good.
 
I seem to remember that was a normal occurrence on a Saturday night. In saying that, when I eat at a restaurant, I also order something that I don't make at home. So therefore, I wouldn't be paying that amount for spaghetti and chips.
Weekend surcharge has been the norm for decades.
 
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Have heard of Sunday and Public holiday surcharge, fist time for Saturday.
$67.10 for spaghetti and chips, remind me never to go there, what a rip off.
I could live for maybe 2 weeks of that. Sure it would get boring. not the point I am making. The point is, is it worth 2 weeks of home cooking for one night at some fancy place just tor the bragging rights too their friends.
 
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