Another day, another Centrelink issue.
This time, it's not about people owing the government money—it’s the other way around.
Tens of thousands of Australians have discovered they’ve been overpaying their Centrelink debts, with some losing more than $20,000.
Services Australia has confirmed that about 44,000 people have been affected by the latest error, which saw automatic deductions continue long after debts were settled.
The blunder, unlike the robodebt fiasco, wasn’t caused by faulty technology—it was purely human error.
According to Economic Justice Australia, staff failed to follow a final manual step to stop the deductions, leaving many out of pocket for years.
Kate Allingham, chief executive of Economic Justice Australia, said these overpayments happened because deductions continued ‘for a long period of time’ after debts had been cleared.
While some individuals lost tens of thousands, the average overpayment was about $5,000—a huge blow for households already struggling with the cost of living.
The issue mainly affected people whose repayments were set up automatically, either from their Centrelink payments or bank accounts.
When staff neglected to close cases once debts were fully repaid, the deductions simply carried on.
Thousands of Australians have now been told that they’ve effectively been paying money they didn’t owe.
How overpayments happen in the first place
Common reasons for Centrelink debt overpayments
Sometimes you may accidentally pay more towards a Centrelink debt than you need to. When this happens, we'll either refund the money to you or apply it to another debt if you have one. We'll ask you which option you prefer.
Customers not cancelling automatic BPay arrangements—Debts reduced following reviews after payments were made—Family Tax Benefit debts reduced when outstanding tax returns are lodged—Centrelink being unable to contact customers to stop payments
This mistake adds to a growing list of welfare system failures that have rocked Australia’s trust in Centrelink.
After the robodebt royal commission exposed illegal debt-raising practices, this new issue highlights the opposite problem—the system taking too much from those trying to do the right thing.
Edwina MacDonald from the Australian Council of Social Services called it ‘the latest of several breaches of the Social Security Act’ by successive governments.
Whether it’s unlawful debt raising, miscalculated payments, or failing to end deductions on time, the message is the same: the system keeps letting people down.
For older Australians, many of whom rely on Centrelink as their main income, this revelation is particularly alarming.
An unexpected deduction of thousands of dollars can mean unpaid bills, missed rent, or going without essentials.
‘This is the government’s administrative error. The onus is not on the social security recipient to do all the work to recover that money’
What the government is doing about it
Services Australia has admitted the error and pledged to fix it.
From late October 2025, the agency will contact affected people directly to organise refunds.
Anyone who receives a call or letter about this can verify it by calling the Debt Remediation line on 1800 407 744, available Monday to Friday, 8:00 am to 5:00 pm.
Officials have stressed that affected Australians don’t need to take any action right now—the government will reach out proactively.
In a welcome change, refunds from this issue won’t automatically be used to pay off other Centrelink debts unless requested.
What you should do if you think you’re affected
Even though Services Australia is managing the refund process, it’s still worth checking your details.
Review your myGov account for any debt-related correspondence.
Go through your bank statements to see if automatic deductions have continued after your debt was cleared.
If you receive official contact from Services Australia, respond promptly and keep records of all communications.
Important contact information
- Debt Remediation line: 1800 407 744 (Mon-Fri, 8am-5pm)
- General Centrelink debt line: 1800 076 072
- If you're concerned about a call being a scam, hang up and call back on official numbers
- Services Australia will be contacting affected people from late October 2025
The emotional toll of this mistake can’t be overstated.
For many, these weren’t fraudulent debts—they were payments made in good faith.
People followed the rules, only to discover the government failed to follow its own.
The thought of losing thousands because of a simple procedural oversight is infuriating, especially for those already living week to week.
This overpayment saga joins a long line of Centrelink failures—from the robodebt scandal to ongoing issues with income apportionment.
The government has already set up multiple remediation processes to address these disasters, yet confidence in the welfare system continues to erode.
What This Means For You
Around 44,000 Australians were found to have overpaid their Centrelink debts because of a manual error made by staff. On average, people lost about $5,000—but for some, the amount exceeded $20,000. Services Australia has said it will start contacting affected individuals directly from late October 2025, and unlike usual practice, these refunds won’t automatically be used to repay other Centrelink debts.
If you’ve ever had money deducted for a Centrelink debt, it’s worth checking your records and keeping an eye out for any official contact—because this time, the government might actually owe you money back.
This isn’t the first time Centrelink has been forced to clean up a costly mistake.
In fact, another major case revealed just how deep the system’s problems run, with millions affected by years of administrative errors.
It’s a stark reminder that these issues aren’t isolated—they’re part of a long pattern of failures that continue to impact those relying on the welfare system.
Read more: Centrelink ordered to pay three million Australians after decades-long fight
Revealed: Some Australians have overpaid their Centrelink debt by more than $20,000 — The Guardian reported that around 44,000 people were affected by a manual error causing ongoing deductions even after debts were repaid.
https://www.theguardian.com/austral...paid-their-centrelink-debt-by-more-than-20000
Centrelink debts and overpayments—Managing your money—Services Australia — Official government guidance explaining repayment options for Centrelink debts and outlining manual processes for ending deductions.
https://www.servicesaustralia.gov.au/centrelink-debts-and-overpayments?context=60271
What happens if you've overpaid a Centrelink debt—Managing your money—Services Australia — Explains how overpayments occur and how refunds are processed, including customer options for applying funds to other debts.
https://www.servicesaustralia.gov.au/what-happens-if-youve-overpaid-centrelink-debt?context=60271
What happens if you've overpaid a Centrelink debt—Managing your money—Services Australia — Details the refund communication process, including the dedicated Debt Remediation line for affected individuals.
https://www.servicesaustralia.gov.au/what-happens-if-youve-overpaid-centrelink-debt?context=60271
What happens if you've overpaid a Centrelink debt—Managing your money—Services Australia — Clarifies that refunds from this particular issue won’t be automatically used to repay other Centrelink debts unless specifically requested.
https://www.servicesaustralia.gov.au/what-happens-if-youve-overpaid-centrelink-debt?context=60271
Losing money to an administrative blunder is bad enough—but when it’s your own government at fault, how much trust can be rebuilt?
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