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When shopping trolleys become dog beds: Great supermarket pet debate rages on

Food and Lifestyle

When shopping trolleys become dog beds: Great supermarket pet debate rages on

1757903093713.png When shopping trolleys become dog beds: Great supermarket pet debate rages on
A small black dog sitting among the spring onions in a Coles trolley has reignited one of Australia's most divisive retail debates. Credit: Depositphotos

A small black dog sitting among the spring onions in a Coles trolley has reignited one of Australia's most divisive retail debates—and the arguments might surprise you.



The photo, snapped in the cereal aisle of a Sydney Coles, shows a furry passenger nestled between loose fruit and packaged groceries while his owner shops for health foods nearby.



The social media post sparked hundreds of responses, dividing Australians into two distinct camps: those horrified by the hygiene implications and those who couldn't see what all the fuss was about.



But behind this seemingly simple disagreement lies a complex web of food safety regulations, disability rights, and changing social expectations about where our four-legged family members belong.



The law is crystal clear—mostly



Under the Disability Discrimination Act 1992, trained assistance dogs and their handlers must be given access to all public places, including supermarkets, with businesses required to allow assistance animals in customer-accessible areas. This isn't negotiable—it's the law.









However, there's a crucial distinction that many shoppers don't understand. Service or assistance dogs are specially trained to perform tasks or mitigate a person's disability and are legally protected for public access, while therapy dogs provide comfort and emotional support but have no legal right to public access.



Food Standards Australia New Zealand makes it clear that assistance animals must be allowed in customer areas of food businesses, but it's up to businesses to decide if they let pet dogs in outdoor dining areas.










'Under Australian law, trained assistance dogs and their handlers must be given access to all public places including shopping centres and supermarkets'

Department of Veterans' Affairs



The Coles spokesperson confirmed what most major supermarkets maintain: 'Assistance and companion animals are welcome to accompany their owners in our stores if they are clearly identified by a collar, coat or harness. We do not allow for everyday pets or animals to enter our stores'.



When the rules get complicated



Even assistance animal rights aren't absolute, as a recent Queensland case demonstrates. A couple was banned from their local Foodworks store in September 2022 after they refused repeated requests to place their assistance dogs on a lead while shopping.



The Queensland Civil and Administrative Tribunal dismissed their discrimination claims, finding that the leash condition was not imposed due to their disabilities but because they were challenging the store's management authority.









This case highlights an important principle: even legitimate assistance animals must meet reasonable behavioural standards in public spaces.



The hygiene question that won't go away



Food safety concerns aren't just emotional reactions—they're backed by scientific standards. Food businesses must maintain high standards of food safety and hygiene to ensure animals do not contaminate food.



The social media poster raised a valid point about allergen exposure: 'What if someone was allergic to dogs and had no idea a literal dog was sitting in their trolley moments before they put their food in it?'








While trolleys aren't exactly pristine to begin with (consider how often they're actually sanitised), the concern reflects broader anxieties about food safety in an era where we're more conscious than ever about contamination risks.




Spotting a genuine assistance animal


Usually wears an identifying collar, coat, or harness


Remains calm and focused on their handler


Doesn't seek attention from other shoppers


Stays close to their handler and responds to commands


May be performing specific tasks like guiding or alerting


Note: You cannot legally ask someone to prove their animal is a genuine assistance animal, but businesses can require evidence if the animal's status isn't clear.




The Bunnings effect



Bunnings has welcomed well-behaved pets that are on a lead since 2017, asking that owners maintain full control and clean up after them. This policy has been in place for over eight years and has undoubtedly shifted public expectations about where pets are welcome.



Bunnings' Managing Director Mike Schneider says positive feedback from pet-owning customers was one of the underlying factors in launching their pet category, their largest category expansion in two decades.









However, this hardware haven approach doesn't translate to food retailers for obvious reasons. The key difference? Bunnings sells tools and timber, not fresh produce that ends up on dinner plates.



What this means for everyday shoppers



The supermarket pet debate reflects deeper changes in how Australians view their animals. Pet ownership increased by 10 per cent during the pandemic, with the needs of pets becoming an 'unnecessarily high priority' in some critics' views.



For shoppers concerned about animals in food environments, the rules are actually on your side. Legitimate complaints about pets (not assistance animals) in supermarkets should be taken seriously by management.









For those with genuine assistance animals, clear identification and well-trained behaviour are your best protection against discrimination.




Know your rights and responsibilities



  • Assistance animals have legal protection in all retail environments

  • Regular pets are not allowed in supermarkets and food retailers

  • Even assistance animals must meet reasonable behavioural standards

  • Businesses can ask for evidence if an animal's status isn't clear

  • Report genuine pets in inappropriate locations to store management




The generational divide



There's an unmistakable generational element to this debate. Many older Australians grew up with clearer boundaries between indoor and outdoor spaces for animals, while younger generations often view pets as family members who accompany them everywhere.



As one commenter noted: 'Being older school and coming from the country my parents had a saying 'people inside and animals outside' for health and cleanliness reasons. I don't disagree with their philosophy'.









This isn't about being anti-pet—it's about maintaining appropriate boundaries in food environments where hygiene matters most.



Moving forward with common sense



The solution isn't complicated, but it requires everyone to understand and respect the boundaries. Assistance animals perform vital functions for people with disabilities and their rights are legally protected. Pet dogs, no matter how beloved, don't belong in food retail environments.



Assistance animal users have a right to have their animal with them, the same as any other disability support. Despite this, assistance animal users experience barriers including animals being refused entry to businesses.



The challenge is distinguishing between legitimate assistance animals and pets masquerading as service dogs—a trend that undermines the rights of people who genuinely need their assistance animals.



What are your thoughts on pets in shopping environments? Have you encountered situations like the Coles trolley incident, and how did it make you feel about your own shopping experience? Share your experiences in the comments below.




  • Original Article


    https://www.news.com.au/lifestyle/p...s/news-story/7a794a2e38c2c2c40b88b2b19bddf632





  • Assistance Dogs and Public Access Rights | Department of Veterans' Affairs

    Cited text: The Disability Discrimination Act 1992 (DDA) makes it unlawful to discriminate against a person with a disability who has an assistance animal, subjec...


    Excerpt: Under the Disability Discrimination Act 1992, trained assistance dogs and their handlers must be given access to all public places including supermarkets, with businesses required to allow assistance animals in customer-accessed areas



    https://www.dva.gov.au/get-support/...dogs/assistance-dogs-and-public-access-rights





  • Companion Animals and Disability Rights: Understanding Service Dog Laws in Australia

    Cited text: Service/Assistance Dogs: Specially trained to perform tasks or mitigate a person’s disability (e.g., guide dogs for the vision-impaired, seizure alert...


    Excerpt: Service or assistance dogs are specially trained to perform tasks or mitigate a person's disability and are legally protected for public access



    https://petcareshed.com.au/blogs/pe...-disability-rights-service-dog-laws-australia





  • Companion Animals and Disability Rights: Understanding Service Dog Laws in Australia

    Cited text: Therapy Dogs: Provide comfort and emotional support, often in hospitals or schools, but are not trained for specific disability-related tasks. No lega...


    Excerpt: therapy dogs provide comfort and emotional support but have no legal right to public access



    https://petcareshed.com.au/blogs/pe...-disability-rights-service-dog-laws-australia





  • Animals | Food Standards Australia New Zealand

    Cited text: 22 May 2025 · If you're a food business, assistance animals must be allowed in areas open to customers. It's up to you to decide if you let pet dogs i...


    Excerpt: Food Standards Australia New Zealand makes it clear that assistance animals must be allowed in customer areas of food businesses, but it's up to businesses to decide if they let pet dogs in outdoor dining areas



    https://foodstandards.gov.au/business/food-safety/fact-sheets/animals





  • Supermarket dog rule not discrimination—Proctor

    Cited text: A couple banned from a supermarket in regional Queensland for having their assistance dogs off leash have had their discrimination claims dismissed. A...


    Excerpt: A couple was banned from their local Foodworks store in September 2022 after they refused repeated requests to place their assistance dogs on a lead while shopping



    https://www.qlsproctor.com.au/2025/07/supermarket-dog-rule-not-discrimination/





  • Supermarket dog rule not discrimination—Proctor

    Cited text: Member Roney said the Hopes’ claim for direct discrimination must fail on the basis that the leash condition was not imposed due to the Hopes’ impairm...


    Excerpt: The Queensland Civil and Administrative Tribunal dismissed their discrimination claims, finding that the leash condition was not imposed due to their disabilities but because they were challenging the store's management authority



    https://www.qlsproctor.com.au/2025/07/supermarket-dog-rule-not-discrimination/





  • Animals | Food Standards Australia New Zealand

    Cited text: Businesses must maintain high standards of food safety and hygiene to ensure animals do not contaminate food.


    Excerpt: Food businesses must maintain high standards of food safety and hygiene to ensure animals do not contaminate food



    https://foodstandards.gov.au/business/food-safety/fact-sheets/animals





  • Store Entry Information—Bunnings Australia

    Cited text: We also welcome well-behaved pets that are on a lead. We ask that you maintain full control of your pet at all times and clean up after it, otherwise ...


    Excerpt: Bunnings has welcomed well-behaved pets that are on a lead since 2017, asking that owners maintain full control and clean up after them



    https://www.bunnings.com.au/policies/store-entry-information





  • Bunnings shopper sparks dog debate after noticing 'disturbing trend'

    Cited text: Bunnings has welcomed dogs into stores for over eight years as long as they are on a lead and under control.


    Excerpt: This policy has been in place for over eight years



    https://au.news.yahoo.com/bunnings-...fter-noticing-disturbing-trend-232122463.html





  • Bunnings hits back at calls to ban dogs in stores

    Cited text: 'We’ve been welcoming pets into our stores for over seven years and love the feedback from customers about how much they enjoy bringing them along whe...


    Excerpt: Bunnings' Managing Director Mike Schneider says positive feedback from pet-owning customers was one of the underlying factors in launching their pet category, their largest category expansion in two decades



    https://au.news.yahoo.com/bunnings-hits-back-at-calls-to-ban-dogs-in-stores-014518011.html





  • Bunnings hits back at calls to ban dogs in stores

    Cited text: She argued that in the wake of the pandemic particularly, pet ownership had been driven up by 10 per cent, with the 'needs of pups becoming an unneces...


    Excerpt: Pet ownership increased by 10 per cent during the pandemic, with the needs of pets becoming an 'unnecessarily high priority' in some critics' views



    https://au.news.yahoo.com/bunnings-hits-back-at-calls-to-ban-dogs-in-stores-014518011.html





  • Should dogs be shopping at Bunnings? | YourLifeChoices

    Cited text: Being older school and coming from the country my parents had a saying “people inside and animals outside” for health and cleanliness reasons. I don’t...


    Excerpt: As one commenter noted: 'Being older school and coming from the country my parents had a saying 'people inside and animals outside' for health and cleanliness reasons.



    https://www.yourlifechoices.com.au/life/should-dogs-be-shopping-at-bunnings/





  • Assistance Animal National Principles | engage.dss.gov.au

    Cited text: Assistance animal users have a right to have their animal with them, the same as any other disability support. Despite this, assistance animal users e...


    Excerpt: Assistance animal users have a right to have their animal with them, the same as any other disability support.



    https://engage.dss.gov.au/assistance-animal-national-principles/



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Don’t you wash your fresh fruit and vegetables before cooking or eating them.? Do you really believe the food in the supermarket is clean, it has travelled from a farm , in trucks, stored in a warehouse, handled by any number of people? I’m sure when the food is growing it would have come in contact with many birds, insects and animals. It’s simple, just wash it.
Dear member Caron, thankyou for your post. I agree with you. However, these clean foods as I put it, have not been resting in a trolly where a dog's anus has been warmly sitting. If you had a choice to pick an apple that has been taken off the food shelf, or an apple that has been sitting where a dog's anus has been resting, I wonder which apple would you pick, even if both were washed for you. Better still, how about you tell your guests that the apple you served them, was sitting in the same spot that a dog's anus was sitting, and then tell them not to worry, because you washed the apple. Have a beautiful week. 🙏🦋
 
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Don’t you wash your fresh fruit and vegetables before cooking or eating them.? Do you really believe the food in the supermarket is clean, it has travelled from a farm , in trucks, stored in a warehouse, handled by any number of people? I’m sure when the food is growing it would have come in contact with many birds, insects and animals. It’s simple, just wash it.
Bugger it, that does it… frozen veggies & fruit from now on.
 
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That is why as well as sanitising my trolley I also wash all fresh food before eating it. The food before it gets to the supermarket goes through a number of processes. Farmers handle it, warehouse people handle it, it’s in fields with animals and pesticides, it can travel from other countries. So I really cannot see a problem with any animal in arms or in a trolley.
Yes dear member Caron, they go through bird poo, human handling and travelling from one cart to another, untill they get to the Supermarket. However, the Supermarket will not take fruit and vegetables that have bird poo on them. I don't know where you do your shopping, but our fruit and vegetables are washed clean before going on the shelves for sale. And even so, we always still give our fruit and vegetables a wash when we bring them home. But l don't think customers will purchase any fruit and vegetables that have been in contact with a dog's anus, no matter how much the product can be washed at home. Have a lovely evening. 🙏🦋
 
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Reactions: Caron
Bugger it, that does it… frozen veggies & fruit from now on.
Dear member Giannidifirenze, thankyou for your post. Perfectly stated. Five stars to you on the best post this evening. Have a great week. 🙏🦋
 
Yes dear member Caron, they go through bird poo, human handling and travelling from one cart to another, untill they get to the Supermarket. However, the Supermarket will not take fruit and vegetables that have bird poo on them. I don't know where you do your shopping, but our fruit and vegetables are washed clean before going on the shelves for sale. And even so, we always still give our fruit and vegetables a wash when we bring them home. But l don't think customers will purchase any fruit and vegetables that have been in contact with a dog's anus, no matter how much the product can be washed at home. Have a lovely evening. 🙏🦋
Sorry, I don’t know what supermarket you buy from that washes fruit and vegetables, I have worked in fruit and veg departments of major supermarkets and my son still works at a supermarket. I checked with him and they do not wash fruit and vegetables , they are put straight on the shelves as they come from the warehouse . I don’t know if the grower washes , but not supermarkets.
 
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Reactions: Vinylted
So far I have never witnessed any animals in a Supermarket IF I did come across a Dog
In a Supermarket I would expect it to be a GUIDE Dog as they are an exception ..👩‍🦯
 
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Reactions: Vinylted
Pets should not be placed in the shopping trolley. If you can not leave your pet at home or car, then pay someone to look after your pet, while you do your shopping. People sometimes place apples and other fruit and vegetables in the trolley, without plastic bagging them, and if a dog's back side has been sitting warmly in the trolley, that apple and those other fruit and veggitables are going to have doggy back side residue on them. This is not a zoo or a wildife sanctuary or a vetenary clinic, this is a food store, that sells clean food, which has not been in contact with an animal of any kind. The staff should also be trained, to tell customers, that they can not have their pet sitting in the trolley. If a pet has been found to have sat in a trolly, that trolley should be removed from the store for thorough disinfectant cleaning, before it is placed back for customer use. 🙏🦋
Very nice thought, but sadly it never happens..
 

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