You won’t believe what Aussies are doing at petrol stations—this American was left speechless!

It’s not every day that a simple trip to the servo makes international headlines, but that’s exactly what happened when an American visitor, Russell Richardson, took to social media to share his jaw-dropping experience at an Aussie petrol station. And let’s just say, his reaction has left both sides of the Pacific scratching their heads!

Russell, a marketing expert and car salesman from the US, was left absolutely gobsmacked by what he witnessed at an Australian petrol station. In a TikTok video that’s racked up over 1.7 million views, he marvelled at a practice that’s second nature to us Aussies: filling up your tank before you pay.



‘One of the most wild things about being in Australia is their gas,’ he exclaimed. ‘I go in and ask the guy, 'How do I pay?' Because in America, you just pay and it starts pumping.’

Imagine his surprise when the servo attendant told him to simply fill up first, then come inside to pay. ‘You are trusting people to fill up their car and then come in and pay, like an honour system,’ Russell said, still in disbelief. ‘I am blown away that people of Australia do not steal gas.’


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An American TikTok star has been left shocked after discovering a common Aussie act found nowhere in the US. Credit: Joshua Niyogakiza / Unsplash


He even quizzed the attendant about theft, only to be told, ‘Not that I reckon.’ For Russell, this was almost unthinkable. ‘People in America would steal petrol left, right and centre if we had an honour system,’ he said. ‘What’s gone wrong with us in America that we can’t adopt a concept like this?’

A Tale of Two Systems: Trust vs. Technology

For our American friends, the idea of trusting customers to pay after filling up is almost unheard of. In the US, it’s standard practice to pay before you pump—either at the pump with a credit card or by prepaying inside. This system was introduced to combat fuel theft, which was becoming a costly problem for service station owners. The thinking is simple: no pay, no petrol.



But there’s an even stranger twist in the US: in New Jersey, it’s actually illegal to pump your own petrol! Only trained attendants are allowed to operate the bowsers, and station owners can be fined hundreds of dollars if customers are caught doing it themselves. Talk about a different world!

Is the Aussie Honour System Really That Safe?

While Russell’s video paints a picture of a nation built on trust, the reality is a bit more complicated. According to The Daily Telegraph, New South Wales alone recorded 11,673 incidents of fuel theft in the year leading up to June 2023. So, while most Aussies do the right thing, there are always a few bad apples.



And make no mistake—stealing petrol is a serious offence here. The penalties vary from state to state, but they’re nothing to sneeze at:

NSW, Victoria, NT: Up to 10 years in prison for fuel theft.
Queensland: Minimum of five years in prison for drive-offs.
South Australia: Up to five years for basic theft, or 15 years for aggravated offences.
Western Australia: Up to seven years in prison.
Tasmania: Fines up to $20,200 or up to one year in prison.
ACT: Fines up to $160,000 and/or 10 years in prison.

So, while the honour system is alive and well, there are some pretty hefty consequences for those who try to take advantage of it.



Why Do Aussies Still Trust Each Other at the Bowser?

It’s a fair question—why haven’t we gone the way of the US and made prepayment mandatory? Part of it comes down to culture. Aussies have long prided themselves on being straightforward and giving people a fair go. There’s a sense that most people will do the right thing, and for the most part, that trust is rewarded.

Of course, technology is slowly creeping in. Some stations, especially in high-theft areas or late at night, now require prepayment. But for many of us, the old system still works just fine.



A Bit of Nostalgia: Remember When Attendants Did It All?

For many of our members, this story might bring back memories of the days when you didn’t even have to get out of your car! Attendants would fill your tank, check your oil, and even clean your windscreen—all with a friendly smile. While those days are mostly gone, it’s nice to know that a bit of trust and community spirit still lingers at the local servo.

Have Your Say!

We’d love to hear from you, members! Have you ever had a run-in with a dodgy customer at the bowser? Do you think the honour system is still working, or is it time for Australia to follow America’s lead and make prepayment the norm? And for those who remember the full-service days, what do you miss most about them?

You can watch Russell's video below:

Credit: @russflipswhips / TikTok​


Key Takeaways
  • An American was shocked to learn that in Australia, you fill up your car at the servo before paying, unlike in the US where you always pay first.
  • The American praised Aussies for their trust in the 'honour system' at petrol stations, saying Americans would likely take advantage and steal petrol.
  • Despite the trust shown at Aussie servos, there were over 11,600 fuel thefts reported in NSW in the year up to June 2023, and harsh penalties exist nationwide for stealing petrol.
  • Unlike Australia, at most servos in the US you have to pay before pumping, and in New Jersey it’s actually illegal to pump your own petrol – only attendants can do it, with hefty fines for breaking the law.

Share your stories and thoughts in the comments below—let’s keep the conversation rolling!
 

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I worked in a Petrol station for a number of years where driveway attendants filled your car, checked oil if the driver wanted it done and also cleaned their windscreens...that was back in the mid-late '90s in Queensland....when I left in 2006/7 they were still doing it occasionally, because of staff cutbacks and bad management. I just wonder how often when using the US SYSTEM you might ask for say $50 of fuel and pay for it on a card...then fill your car but it takes only $43 for instance...so now you have to go back into the shop and arrange a refund on your card....that's a lot of mucking around just to top up your car.
 
There are a couple of service stations in the riverina that you have to prepay at. One is in a dubious area, I won't use them as I don’t know exactly how much fuel the car will take.
I worked in a Petrol station for a number of years where driveway attendants filled your car, checked oil if the driver wanted it done and also cleaned their windscreens...that was back in the mid-late '90s in Queensland....when I left in 2006/7 they were still doing it occasionally, because of staff cutbacks and bad management. I just wonder how often when using the US SYSTEM you might ask for say $50 of fuel and pay for it on a card...then fill your car but it takes only $43 for instance...so now you have to go back into the shop and arrange a refund on your card....that's a lot of mucking around just to top up your car.
 
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I worked in a Petrol station for a number of years where driveway attendants filled your car, checked oil if the driver wanted it done and also cleaned their windscreens...that was back in the mid-late '90s in Queensland....when I left in 2006/7 they were still doing it occasionally, because of staff cutbacks and bad management. I just wonder how often when using the US SYSTEM you might ask for say $50 of fuel and pay for it on a card...then fill your car but it takes only $43 for instance...so now you have to go back into the shop and arrange a refund on your card....that's a lot of mucking around just to top up your car.
That would certainly be my problem. I wouldn’t know how much to “buy” before I put it in the tank.
 
Your petrol tank size is in the manual. Your petrol gauge is pretty basic, Full; 3/4; 1/2; 1/4. Empty. Most cars have a light that comes on when your tank will only allow you to drive approximately another 100 klms
The maths isn't that hard.
 
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I beleive it all comes down to the fact that our country, which is made up of so many different cultures, shows to be so very down to earth and respectful towards one another, and with respect, comes trust.
With this learnt trust and respect for one anothers ethnicity, race and religion, we find ourselves living in a country in peace and harmony, without war and without hatred, that is sadly, not found in many other countries.
My daughter has also on numerous times, brought to my attention, how Australian actors and actresses are in so many movies. It's almost as though our brilliant actors and actresses are so down to earth, trusting and honest and so friendly to work with.
Trust is a big deal in our country and no one would want to be put to shame by not being honest. It's just the way we were brought up, treat others as you want others to treat you. And that's why we can put fuel into our car before paying for it. As for those people who put fuel into their car and not pay for it, well, these are people without shame and sadly live a miserable life evading the law 24/7. 🦋
 
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I worked in a Petrol station for a number of years where driveway attendants filled your car, checked oil if the driver wanted it done and also cleaned their windscreens...that was back in the mid-late '90s in Queensland....when I left in 2006/7 they were still doing it occasionally, because of staff cutbacks and bad management. I just wonder how often when using the US SYSTEM you might ask for say $50 of fuel and pay for it on a card...then fill your car but it takes only $43 for instance...so now you have to go back into the shop and arrange a refund on your card....that's a lot of mucking around just to top up your car.
At Cosco fuel, you pay with a card first.
 
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dont most service stations have cameras these days that record the gas pumps so if someone takes off the camera has a recording of the number plate. Police then can easily track down the culprit. In America dont they just shoot the attendant and then drive off (sorry just kidding, sort of)
Dear member Inferno4256, I respect your post totally. But there are times when the cameras don't always make it easy to capture the fuel theives. This happens when the theives roll up to get fuel with stollen number plates, or even worse, with no number plates at all. This then creates a lengthy face recognition search process by the police, to locate the people responsible for the theft of the fuel, driving with stollen number plates or no number plates at all. Good Karma to you always, God bless, 🙏🦋
 
Some of us have limited mobility - I would really like to see the 'service' in service stations return - particularly the checking of tyre pressure and even getting in and out of the car to pump petrol is an issue
I agree with you 100 percent. I would even pay that little bit extra, just for the service of checking the air in my tyres and putting fuel for the car. Good Karma to you always, God bless, 🙏🦋
 
We don't pay for food or retail until we're about to leave the business, so no pre-pay is standard across most retail in AU, except where the internet is involved. I'm quite surprised companies haven't yet disposed of all on-site workers at petrol stations in the name of 'efficiency'.
 
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If you fill your car at COSCO then you have show your card via the pump so that if you want lets say 40$ of fuel and you vehicle only has room for 39$ that is all you pay. If you do not show the pump your card then it will not even start so eliminating the chance of stealing the fuel.
 
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The Yanks are always spouting about living in the "Land of the Free" ! This is just another of many instances of this being absolute B.S. The Yanks have no conception of living in a country where the vast majority of people are basically honest - Thank God - WE DO !!!
 

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