Woolworths shopper makes $52 mistake with order and reveals how to avoid it
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Online grocery shopping has been a real game-changer for many of us, especially for those who’d rather avoid the hustle and bustle of the supermarket aisles, or simply want to save a bit of time (and maybe a few sore feet).
But as convenient as it is, sometimes the digital world throws us a curveball that leaves us scratching our heads—and, in some cases, our wallets a little lighter!
Take the case of Sharni Heys, a busy mum who recently got a shock with her Woolworths online order.
Expecting a modest 200g of ham for her family’s sandwiches, she was instead greeted by a whopping 2kg slab of D'Orsogna Honey Ham, ringing up a hefty $52 on her invoice!
‘My initial reaction to seeing the giant packet of ham was 'What on earth is this?'’ Sharni said.
She thought it must have been a simple packing error, but a quick check of her invoice revealed the truth: she’d accidentally ordered 2kg herself.
It’s a classic case of 'clicking in haste, repenting at leisure'—and Sharni is far from alone. After sharing her story on social media, the comments section quickly filled with fellow Aussies confessing to their own online shopping mishaps.
One person recalled ordering 1kg of chicken wings but accidentally selecting 100g, resulting in a single, lonely wing wrapped up by a bemused deli worker.
Another ended up with 20kg of potatoes instead of 20 loose spuds, while someone else found themselves the proud owner of 300 toilet rolls.
And let’s not forget the shopper who misread a deal and ended up with 500 boxes of straws—enough to last a lifetime!
Even supermarket staff chimed in, sharing tales of wrapping up single slices of ham or dealing with customers who thought they’d ordered 10 bananas, only to receive 10kg instead.
It seems that when it comes to online grocery shopping, a simple slip of the finger can lead to some truly epic (and hilarious) results.
So, what can you do if you find yourself in a similar pickle—or, in Sharni’s case, a mountain of ham? Sharni’s story has a happy ending: after some advice from her social media followers, she used the Woolworths app’s chatbot, ‘Olive’, to lodge a dispute.
A few days later, she received a refund for the difference between the 2kg she received and the 200g she actually wanted—$46.80 back in her pocket. Not bad for a few minutes’ work!
Woolworths recommends that customers who experience issues with their orders visit their Customer Hub online to resolve any problems.
And while Sharni couldn’t return the ham, she did suggest a handy improvement: a tick-box option at checkout to allow staff to contact customers if there’s any confusion about an order. It could save a lot of food waste—and a lot of money!
Despite her ham-heavy mishap, Sharni says she’s not put off online shopping.
‘I triple checked my cart before checking out now. But it has not deterred me from doing my groceries online. As a busy mum with three young kids, going into the store sounds like my idea of torture!’ she laughed.
Online grocery shopping can be convenient, but it's not without its hiccups.
To avoid common mistakes, double-check your cart, use the notes section for special requests, know the refund process, ask for help if needed, and don’t hesitate to share your own experiences to help others.
Credit: TikTok
Have you ever had an online shopping disaster—or a funny mix-up with your groceries? We’d love to hear your stories! Share your experiences in the comments below and let’s giggle together.
Read more: Woolworths and Coles face trust crisis—here’s how $4.1 billion could be the tipping point
But as convenient as it is, sometimes the digital world throws us a curveball that leaves us scratching our heads—and, in some cases, our wallets a little lighter!
Take the case of Sharni Heys, a busy mum who recently got a shock with her Woolworths online order.
Expecting a modest 200g of ham for her family’s sandwiches, she was instead greeted by a whopping 2kg slab of D'Orsogna Honey Ham, ringing up a hefty $52 on her invoice!
A $52 charge was made after 2kg of ham was accidentally ordered instead of 200g, highlighting how easily online grocery mistakes can happen. Credit: sharniheys / TikTok
‘My initial reaction to seeing the giant packet of ham was 'What on earth is this?'’ Sharni said.
She thought it must have been a simple packing error, but a quick check of her invoice revealed the truth: she’d accidentally ordered 2kg herself.
It’s a classic case of 'clicking in haste, repenting at leisure'—and Sharni is far from alone. After sharing her story on social media, the comments section quickly filled with fellow Aussies confessing to their own online shopping mishaps.
One person recalled ordering 1kg of chicken wings but accidentally selecting 100g, resulting in a single, lonely wing wrapped up by a bemused deli worker.
Another ended up with 20kg of potatoes instead of 20 loose spuds, while someone else found themselves the proud owner of 300 toilet rolls.
And let’s not forget the shopper who misread a deal and ended up with 500 boxes of straws—enough to last a lifetime!
Even supermarket staff chimed in, sharing tales of wrapping up single slices of ham or dealing with customers who thought they’d ordered 10 bananas, only to receive 10kg instead.
It seems that when it comes to online grocery shopping, a simple slip of the finger can lead to some truly epic (and hilarious) results.
So, what can you do if you find yourself in a similar pickle—or, in Sharni’s case, a mountain of ham? Sharni’s story has a happy ending: after some advice from her social media followers, she used the Woolworths app’s chatbot, ‘Olive’, to lodge a dispute.
A few days later, she received a refund for the difference between the 2kg she received and the 200g she actually wanted—$46.80 back in her pocket. Not bad for a few minutes’ work!
Woolworths recommends that customers who experience issues with their orders visit their Customer Hub online to resolve any problems.
And while Sharni couldn’t return the ham, she did suggest a handy improvement: a tick-box option at checkout to allow staff to contact customers if there’s any confusion about an order. It could save a lot of food waste—and a lot of money!
Despite her ham-heavy mishap, Sharni says she’s not put off online shopping.
‘I triple checked my cart before checking out now. But it has not deterred me from doing my groceries online. As a busy mum with three young kids, going into the store sounds like my idea of torture!’ she laughed.
To avoid common mistakes, double-check your cart, use the notes section for special requests, know the refund process, ask for help if needed, and don’t hesitate to share your own experiences to help others.
Credit: TikTok
Read more: Woolworths and Coles face trust crisis—here’s how $4.1 billion could be the tipping point
