You’ve queued at post offices for decades—now they’re finally listening to your feedback
- Replies 21
Customers walked into their local post office expecting business as usual—but walked out stunned.
The aisles were clearer, the queues were shorter, and the endless displays of random trinkets had vanished.
One Queensland shopper called the change ‘refreshing’—others said they were ‘blown away’ by the transformation.
Australia Post has begun trialling a major revamp across several of its directly managed stores, removing the retail clutter and giving customers a simpler, cleaner layout.
A shopper in Indooroopilly, Brisbane sparked the discussion after posting on social media about the dramatic changes they noticed at their local branch.
‘I simply cannot believe it,’ they wrote. ‘The post office is a post office again; gone are all the non-postal services, the crowded feeling, the $2 shop, and the queues.’
Their post struck a chord, with hundreds of Australians sharing their own experiences of newly revamped outlets.
‘Same for me today. I went to the Brisbane General Post Office (GPO) and was blown away by how pleasant it was to be in there,’ another Queenslander commented.
‘I noticed my local post office had removed pretty much all non-postal related goods, and it's pretty refreshing,’ added a third.
Australia Post confirmed that this was no coincidence—select corporate post offices were indeed part of a national redesign initiative aimed at streamlining the customer experience.
‘In selected Australia Post corporate post offices, we are trialling a simplified and streamlined merchandise range, meaning customers might notice a fresh new look,’ a spokesperson said.
The redesigned stores prioritised easier access to core products, upgraded parcel zones, and fewer distractions from unrelated items.
The goal was to improve accessibility and make the environment more user-friendly, especially for people with mobility issues.
Australia Post emphasised that this trial only applied to corporate stores it directly owned and operated—most outlets across the country are licensed post offices managed independently.
Alongside this revamp, the company also unveiled a separate initiative in June called ‘Australia Post Parcels’—dedicated outlets focused purely on parcel-related services, including digital self-service and fast-track returns.
The refreshed corporate stores, however, are designed to enhance general services with an updated layout rather than introduce a whole new format.
This shift came after earlier innovations like the rollout of interactive, voice-enabled post boxes in Canberra, Sydney and Traralgon, which used smart sensors to encourage people to send handwritten messages to loved ones.
It remains to be seen how widespread the new design will become, but if public reaction is any indication, many Australians are ready for a more efficient, clutter-free postal experience.
While some post offices are getting a much-needed facelift, changes aren’t just happening in-store.
Australia Post has also rolled out a new digital feature aimed at making home deliveries more transparent and easier to track.
If you’ve ever missed a parcel and been left guessing, this update could make a big difference.
Read more: Australia Post reveals massive update for deliveries nationwide! Here's what we know so far
Do you think your local post office needs a makeover too?
The aisles were clearer, the queues were shorter, and the endless displays of random trinkets had vanished.
One Queensland shopper called the change ‘refreshing’—others said they were ‘blown away’ by the transformation.
Australia Post has begun trialling a major revamp across several of its directly managed stores, removing the retail clutter and giving customers a simpler, cleaner layout.
A shopper in Indooroopilly, Brisbane sparked the discussion after posting on social media about the dramatic changes they noticed at their local branch.
‘I simply cannot believe it,’ they wrote. ‘The post office is a post office again; gone are all the non-postal services, the crowded feeling, the $2 shop, and the queues.’
Australia Post trials cleaner, simpler store layout. Image source: Reddit/Actual_Requirement58
Their post struck a chord, with hundreds of Australians sharing their own experiences of newly revamped outlets.
‘Same for me today. I went to the Brisbane General Post Office (GPO) and was blown away by how pleasant it was to be in there,’ another Queenslander commented.
‘I noticed my local post office had removed pretty much all non-postal related goods, and it's pretty refreshing,’ added a third.
Australia Post confirmed that this was no coincidence—select corporate post offices were indeed part of a national redesign initiative aimed at streamlining the customer experience.
‘In selected Australia Post corporate post offices, we are trialling a simplified and streamlined merchandise range, meaning customers might notice a fresh new look,’ a spokesperson said.
The redesigned stores prioritised easier access to core products, upgraded parcel zones, and fewer distractions from unrelated items.
The goal was to improve accessibility and make the environment more user-friendly, especially for people with mobility issues.
Australia Post emphasised that this trial only applied to corporate stores it directly owned and operated—most outlets across the country are licensed post offices managed independently.
Alongside this revamp, the company also unveiled a separate initiative in June called ‘Australia Post Parcels’—dedicated outlets focused purely on parcel-related services, including digital self-service and fast-track returns.
The refreshed corporate stores, however, are designed to enhance general services with an updated layout rather than introduce a whole new format.
This shift came after earlier innovations like the rollout of interactive, voice-enabled post boxes in Canberra, Sydney and Traralgon, which used smart sensors to encourage people to send handwritten messages to loved ones.
It remains to be seen how widespread the new design will become, but if public reaction is any indication, many Australians are ready for a more efficient, clutter-free postal experience.
While some post offices are getting a much-needed facelift, changes aren’t just happening in-store.
Australia Post has also rolled out a new digital feature aimed at making home deliveries more transparent and easier to track.
If you’ve ever missed a parcel and been left guessing, this update could make a big difference.
Read more: Australia Post reveals massive update for deliveries nationwide! Here's what we know so far
Do you think your local post office needs a makeover too?
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But..... our postie is hopeless! When we moved here a few yrs ago we noticed our mail was either squashed, left on top of the box or hanging out & wet if it was raining. We ended up "having a chat with him" & he blamed it on the letterbox! So we gave him the benefit of the doubt & bought a bigger wider mouth box from Bunnings. What he suggested. And guess what......the mail is still hanging out of the box & getting wet. He also rides over everyone's front lawn with his motor bike & leaves cut up lawn & mud especially after a down pour. We have started parking our car across the driveway to stop him doing this. It works but is a nuisence. I think he's just plain lazy!! And no pride in his job. So annoying!
