Yoghurt yikes: Are your Coles yoghurt tubs secretly being skimped?
- Replies 12
In a world where every dollar counts, finding a trusted product with less content than expected will cause a stir within the quarters of any supermarket’s customer base.
Coles yoghurt, with its wide array of flavours and textures, has become a staple in many Australian households, offering a delicious and nutritious option for breakfast, snacks, or desserts.
One frustrated customer recently took to social media to share their disappointment with a surprising discovery.
The shopper found that a portion of their Coles brand mini-yoghurt tubs were less than halfway filled.
Going through a 12-pack, they found five of the banana, vanilla, and strawberry-flavoured tubs were noticeably short of the usual content.
The customer’s shockingly hollow yoghurt tubs quickly sparked outrage.
Animated chatter flooded the online space, with a string of consumers voicing their irritations.
‘Good to know I wasn’t the only [one] to experience this,’ one shopper said.
‘I'm so over having to return things, products are so expensive yet quality control is non-existent,’ another replied.
Though it might be easy to jump to the conclusion, as some did, that Coles was engaged in a ‘cost-cutting’ expedition, others surmised another explanation.
‘[It] Could've been a machine error,’ one commenter inferred.
‘There'll be a batch number somewhere on the packaging. Wait ‘til a new batch is on the shelves, and if it's the same as these, then it won't be a machine issue.’
According to the original poster, they received a refund eventually after ‘sending a message to the Facebook account with photos’.
The supermarket giant was quick to address the concerns. A Coles spokesperson reassured customers that they are investigating the issue with their supplier.
‘We always aim to provide quality products for our customers at Coles,’ the spokesperson said.
‘We can understand this customer’s concern, and we are currently looking into this with our supplier, who has commenced an investigation.’
Coles urged customers to bring back any items they are dissatisfied with to their closest store for a complete refund or replacement.
This raises an eyebrow in light of the ongoing investigation into Coles and Woolworths for accusations of price gouging.
These power players, who account for around two-thirds of Australian grocery sales, have come under scrutiny.
A number of lawmakers have ascertained that the stores have used their market muscle to jack up shelf prices more than necessary.
This comes at a time when multiple interest rate hikes have left more people grappling to pay their mortgages and rents.
You can watch the customer’s full video here:
Coles’ alleged attempt to subtly rectify the issue of price gouging had also been observed by some shoppers online.
In the end, these mishaps offer supermarkets an opportunity to investigate, rectify, and continuously improve the quality of their products and services.
The integrity of a brand often lies not solely in the absence of faults, but in their readiness and ability to repair issues when they arise.
Have you recently encountered anything similar? Share your experience with us in the comments section.
Coles yoghurt, with its wide array of flavours and textures, has become a staple in many Australian households, offering a delicious and nutritious option for breakfast, snacks, or desserts.
One frustrated customer recently took to social media to share their disappointment with a surprising discovery.
The shopper found that a portion of their Coles brand mini-yoghurt tubs were less than halfway filled.
Going through a 12-pack, they found five of the banana, vanilla, and strawberry-flavoured tubs were noticeably short of the usual content.
A customer showed yoghurt tubs from Coles filled less than halfway, accusing them of cost cutting. Credits: Tiktok / @firedupunicorn2020
The customer’s shockingly hollow yoghurt tubs quickly sparked outrage.
Animated chatter flooded the online space, with a string of consumers voicing their irritations.
‘Good to know I wasn’t the only [one] to experience this,’ one shopper said.
‘I'm so over having to return things, products are so expensive yet quality control is non-existent,’ another replied.
Though it might be easy to jump to the conclusion, as some did, that Coles was engaged in a ‘cost-cutting’ expedition, others surmised another explanation.
‘[It] Could've been a machine error,’ one commenter inferred.
‘There'll be a batch number somewhere on the packaging. Wait ‘til a new batch is on the shelves, and if it's the same as these, then it won't be a machine issue.’
According to the original poster, they received a refund eventually after ‘sending a message to the Facebook account with photos’.
The supermarket giant was quick to address the concerns. A Coles spokesperson reassured customers that they are investigating the issue with their supplier.
‘We always aim to provide quality products for our customers at Coles,’ the spokesperson said.
‘We can understand this customer’s concern, and we are currently looking into this with our supplier, who has commenced an investigation.’
Coles urged customers to bring back any items they are dissatisfied with to their closest store for a complete refund or replacement.
This raises an eyebrow in light of the ongoing investigation into Coles and Woolworths for accusations of price gouging.
These power players, who account for around two-thirds of Australian grocery sales, have come under scrutiny.
A number of lawmakers have ascertained that the stores have used their market muscle to jack up shelf prices more than necessary.
This comes at a time when multiple interest rate hikes have left more people grappling to pay their mortgages and rents.
You can watch the customer’s full video here:
Coles’ alleged attempt to subtly rectify the issue of price gouging had also been observed by some shoppers online.
In the end, these mishaps offer supermarkets an opportunity to investigate, rectify, and continuously improve the quality of their products and services.
The integrity of a brand often lies not solely in the absence of faults, but in their readiness and ability to repair issues when they arise.
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the other two are thieves simples
