Woolworths shopper calls out 'lazy' staff over neglected trolley bay, car park, and rubbish bins: "Absolutely NO urgency at all!"
- Replies 15
After finding the car park littered, trolleys left unattended, and the plastic returns bin brimming over, an irate Woolworths customer in Queensland lambasted the staff in a scathing post on social media.
Ms McDonald vented her frustrations online by posting a complaint directly to the Woolworths Facebook page. The incident occurred on Saturday night at the Woolworths location in Warner, which is in the Moreton Bay region of Queensland.
As the nation struggles to overcome a particularly severe flu season, the enraged shopper began her rant by admitting that she was aware that "many people are away with sickness," hence the staff shortage.
However, she went on to say that the store in the MarketPlace shopping centre was "relatively quiet," except for the store staffers who were simply standing around, talking and laughing even though there were trolleys "absolutely everywhere" in the car park and "rubbish and squished-up boxes" near the service desk.
A Woolworths customer criticises the store's "lazy" employees for not taking care of the trolley bay and parking lot. Credit: Facebook.
"Not a single trolley in the trolley bay with rubbish everywhere in the bay," Ms McDonald wrote in her Facebook post.
"Making the customers walk back out and get a trolley from the car park sort of doesn't live up to your 'superior customer service' Woolworths prides themselves on…"
She approached the staff after observing the rather "unhygienic" state in which the store was in and requested that they tidy up the area a bit because many customers were coming in and going by.
But she was taken aback when all they said in response was "Okay," and then they continued with their previous conversation. "There is absolutely NO sense of urgency at all!" exclaimed the deeply concerned mum.
After finishing her shopping about 30 minutes later, Ms McDonald noticed the trolley bay was still empty and the plastic return bin was stuffed full of bundles of bags on the floor, which she feared would be a "trip hazard" for other shoppers.
Because of this, she decided to take care of cleaning the bags herself, moving them as close as she could get to the rubbish bin so that no one would trip over them and hurt themselves.
And throughout it all, the employees of the store didn't even bother to move from where they were standing. "When I looked at your service desk, the staff was once again talking and not doing much," she said.
Ms McDonald had to clean up the rubbish herself so that no one would trip over them. Credit: Facebook.
"I know no one really wants to work on a Saturday but this is literally taking 'not working' to the next level," the Woolies shopper went on to say. "I understand that trolleys are a privilege rather than a right, but their accessibility makes the difference between spending $10 and $100."
She concluded her post by saying, "Hopefully, Woolworths Warner QLD will take this constructive criticism and find a way to avoid similar situations in the future."
Several fellow Woolies shoppers in the area commended Ms McDonald for speaking out.
One man agreed with her and even took the time to comment on her post, saying: "Hey, well said, and the store manager should be aware of how lazy some of his staff members are so that they pick up their games; otherwise, give a job to those who truly want to work."
In a swift online response, Woolworths expressed gratitude to Ms McDonald for raising her valid concerns and getting in touch with the company.
"We're sorry to hear about your experience at our Warner store; we appreciate you bringing this to our attention," a supermarket representative said, requesting more information about her visit.
Yahoo News received confirmation from a spokesperson for Woolworths that the retailer had attempted to get in touch with the customer. "The customer's feedback has been shared directly with the store operations team, who have since followed up with the store," according to the spokesperson.
Hopefully, the messy situation has been resolved by now…
What are your thoughts, folks? Was it reasonable for Ms McDonald to call out the supermarket location and the employees working there on social media?
And if you had been in her place, what do you think you would have done? Please share your thoughts with us in the comments section below!
Ms McDonald vented her frustrations online by posting a complaint directly to the Woolworths Facebook page. The incident occurred on Saturday night at the Woolworths location in Warner, which is in the Moreton Bay region of Queensland.
As the nation struggles to overcome a particularly severe flu season, the enraged shopper began her rant by admitting that she was aware that "many people are away with sickness," hence the staff shortage.
However, she went on to say that the store in the MarketPlace shopping centre was "relatively quiet," except for the store staffers who were simply standing around, talking and laughing even though there were trolleys "absolutely everywhere" in the car park and "rubbish and squished-up boxes" near the service desk.
A Woolworths customer criticises the store's "lazy" employees for not taking care of the trolley bay and parking lot. Credit: Facebook.
"Not a single trolley in the trolley bay with rubbish everywhere in the bay," Ms McDonald wrote in her Facebook post.
"Making the customers walk back out and get a trolley from the car park sort of doesn't live up to your 'superior customer service' Woolworths prides themselves on…"
She approached the staff after observing the rather "unhygienic" state in which the store was in and requested that they tidy up the area a bit because many customers were coming in and going by.
But she was taken aback when all they said in response was "Okay," and then they continued with their previous conversation. "There is absolutely NO sense of urgency at all!" exclaimed the deeply concerned mum.
After finishing her shopping about 30 minutes later, Ms McDonald noticed the trolley bay was still empty and the plastic return bin was stuffed full of bundles of bags on the floor, which she feared would be a "trip hazard" for other shoppers.
Because of this, she decided to take care of cleaning the bags herself, moving them as close as she could get to the rubbish bin so that no one would trip over them and hurt themselves.
And throughout it all, the employees of the store didn't even bother to move from where they were standing. "When I looked at your service desk, the staff was once again talking and not doing much," she said.
Ms McDonald had to clean up the rubbish herself so that no one would trip over them. Credit: Facebook.
"I know no one really wants to work on a Saturday but this is literally taking 'not working' to the next level," the Woolies shopper went on to say. "I understand that trolleys are a privilege rather than a right, but their accessibility makes the difference between spending $10 and $100."
She concluded her post by saying, "Hopefully, Woolworths Warner QLD will take this constructive criticism and find a way to avoid similar situations in the future."
Several fellow Woolies shoppers in the area commended Ms McDonald for speaking out.
One man agreed with her and even took the time to comment on her post, saying: "Hey, well said, and the store manager should be aware of how lazy some of his staff members are so that they pick up their games; otherwise, give a job to those who truly want to work."
In a swift online response, Woolworths expressed gratitude to Ms McDonald for raising her valid concerns and getting in touch with the company.
"We're sorry to hear about your experience at our Warner store; we appreciate you bringing this to our attention," a supermarket representative said, requesting more information about her visit.
Yahoo News received confirmation from a spokesperson for Woolworths that the retailer had attempted to get in touch with the customer. "The customer's feedback has been shared directly with the store operations team, who have since followed up with the store," according to the spokesperson.
Hopefully, the messy situation has been resolved by now…
What are your thoughts, folks? Was it reasonable for Ms McDonald to call out the supermarket location and the employees working there on social media?
And if you had been in her place, what do you think you would have done? Please share your thoughts with us in the comments section below!