Woolworths overcharging incident prompts receipt warning
- Replies 16
A recent incident involving a shopper's mum and a purchase at Woolworths has put a stronger emphasis on double-checking receipts.
The shopper’s daughter shared her story in an online post, shedding light on a situation that could befall anyone.
‘My mum grabbed a few things from Woolworths last Tuesday, 27 Feb, and it looks like the ham she bought scanned at the per-kilo price ($36.00) rather than the price for the 256g she actually bought ($9.22),’ she recalled.
She further questioned how such a mistake could have occurred, speculating whether it was a glitch in the checkout system or a manual override by the cashier.
'I can’t see how this isn’t an issue with their checkout system unless the cashier manually overrode the price? She [Mum] usually doesn’t check the receipts as well, so this was a bit of a lucky find!'
Although the precise reason remained unknown, one commented that the cashier might have inadvertently input the incorrect numbers when manually entering the item.
‘Those QR-looking labels are a pain in the a***. Whoever wrapped it left a huge crease in the barcode which would mean the cashier had to type the item number in manually.’
The person further explained the human error, saying, ‘They were definitely not paying attention properly, usually a cashier should notice such a large difference. They also haven’t entered the price as weight but instead, as suspected, the total unit price.’
Woolworths acknowledged the incident and shared that the matter was being looked into.
The supermarket chain considered it an isolated event, urging the overcharged customer to get in touch for a refund in line with their price-scan policy.
How can you get a refund if you are in the same situation?
Under Woolworths’ refund price-scan policy, customers are entitled to the product for free when an item scans at a price higher than its displayed in-store price.
All scannable products at Woolies are included, even those with barcodes, Price Look Up numbers, and marked-down sale items.
The recent mix-up is not the first time Woolworths has been called out over billing errors.
Earlier this year, a Brisbane customer pointed out a discrepancy at a self-serve checkout involving a bundle of mangoes.
What should have been a $15.70 bill flashed as $17.90 on the self-serve checkout screen. Upon notification, Woolworths accepted the error, attributing it to a 'technical glitch'.
Dear members, have you ever experienced a similar error on your receipts? Share your experiences in the comments below.
The shopper’s daughter shared her story in an online post, shedding light on a situation that could befall anyone.
‘My mum grabbed a few things from Woolworths last Tuesday, 27 Feb, and it looks like the ham she bought scanned at the per-kilo price ($36.00) rather than the price for the 256g she actually bought ($9.22),’ she recalled.
The receipt shows the shopper being billed almost quadruple the original price. Image Credit: Reddit
She further questioned how such a mistake could have occurred, speculating whether it was a glitch in the checkout system or a manual override by the cashier.
'I can’t see how this isn’t an issue with their checkout system unless the cashier manually overrode the price? She [Mum] usually doesn’t check the receipts as well, so this was a bit of a lucky find!'
Although the precise reason remained unknown, one commented that the cashier might have inadvertently input the incorrect numbers when manually entering the item.
‘Those QR-looking labels are a pain in the a***. Whoever wrapped it left a huge crease in the barcode which would mean the cashier had to type the item number in manually.’
The person further explained the human error, saying, ‘They were definitely not paying attention properly, usually a cashier should notice such a large difference. They also haven’t entered the price as weight but instead, as suspected, the total unit price.’
Woolworths acknowledged the incident and shared that the matter was being looked into.
The supermarket chain considered it an isolated event, urging the overcharged customer to get in touch for a refund in line with their price-scan policy.
How can you get a refund if you are in the same situation?
Under Woolworths’ refund price-scan policy, customers are entitled to the product for free when an item scans at a price higher than its displayed in-store price.
All scannable products at Woolies are included, even those with barcodes, Price Look Up numbers, and marked-down sale items.
The recent mix-up is not the first time Woolworths has been called out over billing errors.
Earlier this year, a Brisbane customer pointed out a discrepancy at a self-serve checkout involving a bundle of mangoes.
What should have been a $15.70 bill flashed as $17.90 on the self-serve checkout screen. Upon notification, Woolworths accepted the error, attributing it to a 'technical glitch'.
Dear members, have you ever experienced a similar error on your receipts? Share your experiences in the comments below.
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Bloody hell. This has been going on since the beginning.
