Woolworths' new self-checkout rule triggers customer uproar—here's why!
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Woolworths has stirred customers' rage in a recent incident, as shared by some shoppers, due to a controversial new measure.
An incident involving a particular produce has arisen due to the supermarket giant's most recent strategy to deter shoplifting at the self-service checkout.
It’s a scenario seemingly fit for the digital age: a customer slips a bag of mushrooms across a self-checkout scanner, only to be halted by an alert demanding a staff member’s inspection.
At Woolworths, it’s standard to offer brown paper bags for mushrooms to preserve their freshness. But now, these bags are the centre of customer grievances.
As reported by one shopper online, the self-checkout system paused their transaction and prompted a Woolworths staff member to verify the bag's contents.
The measure seeks to clamp down on customers, possibly hiding pricier goods or more expensive mushroom types, thereby circumventing the rightful price tag.
‘Woolworths is looking inside the mushroom bags at the self-checkout,’ the shopper shared, announcing it as a ‘public service announcement’.
‘Not sure if it’s random, or if it’s triggered by a certain weight. However, if you purchase loose mushrooms, the self-checkout will pause and prompt the attendant to come over and look inside the mushroom bag.’
Another shopper shared a similar experience.
‘Happened to me,’ a shopper recalled. ‘I was f****** p*****, because the day before, I had bought their pre-packed mushrooms and after opening the fine-looking packaging, the mushrooms were slimy and beyond use. Totally ripped off.’
‘But the next day, when I chose them myself, they’re acting like I was the one trying to rip them off, “Sorry we need to look in the bag.”’
‘I’m sorry too, but yesterday, if I’d have opened that package of mushrooms to make sure you weren’t ripping me off, you’d have had a total fit.’
Other disgruntled voices weighed in, ranging from exasperation over the invasion of privacy to sarcasm regarding the financial impact of mushroom price variance.
‘I just—oh, this enrages me. I HATE self-checkouts,’ one customer said.
Another shopper replied, ‘It’s so people don’t try and put through the fancy portobello mushrooms at the plain old white mushroom price. Because that extra $2/kg is going to send them bankrupt.’
‘Don’t you just love being made to feel like a thief?’ one more shopper shared.
‘With the amount of times the attendant gets called over these days there’s no time benefit of self-checkout.’
‘I’m seriously thinking about just using regular checkouts ‘cos they seem faster.’
Dear members, what's been your experience at self-checkouts? Do you find it more efficient than regular checkouts? We'd love to hear your stories. Share them below!
An incident involving a particular produce has arisen due to the supermarket giant's most recent strategy to deter shoplifting at the self-service checkout.
It’s a scenario seemingly fit for the digital age: a customer slips a bag of mushrooms across a self-checkout scanner, only to be halted by an alert demanding a staff member’s inspection.
At Woolworths, it’s standard to offer brown paper bags for mushrooms to preserve their freshness. But now, these bags are the centre of customer grievances.
As reported by one shopper online, the self-checkout system paused their transaction and prompted a Woolworths staff member to verify the bag's contents.
There were heated debates on social media after a customer had a bad experience at a Woolworths self-checkout counter. Image credit: TikTok
The measure seeks to clamp down on customers, possibly hiding pricier goods or more expensive mushroom types, thereby circumventing the rightful price tag.
‘Woolworths is looking inside the mushroom bags at the self-checkout,’ the shopper shared, announcing it as a ‘public service announcement’.
‘Not sure if it’s random, or if it’s triggered by a certain weight. However, if you purchase loose mushrooms, the self-checkout will pause and prompt the attendant to come over and look inside the mushroom bag.’
Another shopper shared a similar experience.
‘Happened to me,’ a shopper recalled. ‘I was f****** p*****, because the day before, I had bought their pre-packed mushrooms and after opening the fine-looking packaging, the mushrooms were slimy and beyond use. Totally ripped off.’
‘But the next day, when I chose them myself, they’re acting like I was the one trying to rip them off, “Sorry we need to look in the bag.”’
‘I’m sorry too, but yesterday, if I’d have opened that package of mushrooms to make sure you weren’t ripping me off, you’d have had a total fit.’
Other disgruntled voices weighed in, ranging from exasperation over the invasion of privacy to sarcasm regarding the financial impact of mushroom price variance.
‘I just—oh, this enrages me. I HATE self-checkouts,’ one customer said.
Another shopper replied, ‘It’s so people don’t try and put through the fancy portobello mushrooms at the plain old white mushroom price. Because that extra $2/kg is going to send them bankrupt.’
‘Don’t you just love being made to feel like a thief?’ one more shopper shared.
‘With the amount of times the attendant gets called over these days there’s no time benefit of self-checkout.’
‘I’m seriously thinking about just using regular checkouts ‘cos they seem faster.’
Dear members, what's been your experience at self-checkouts? Do you find it more efficient than regular checkouts? We'd love to hear your stories. Share them below!
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amazes me go through the manned checkouts and let them do their job and earn a living 
