What did this 'lazy' driver allegedly do that has everybody talking? Find out here!
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It can be a real hassle to go grocery shopping these days–especially when the aisles are busy and queues are extra long. Which is why some have turned to online shopping.
With so many great apps and delivery services available these days, you can now stay at home and have all your items delivered to your door with very little effort. You can even get your groceries within a certain time frame if you need something fast.
However, because you aren’t doing the grocery shopping yourself, it’s hard to guarantee that your order will always be handled with care.
One Woolworths customer recently experienced something with her order that left her very disappointed.
It all started when a passer-by confronted a delivery driver with a camera. In videos circulating online, the delivery driver can be seen allegedly trying to dump the items on the side of the road.
'Mate, I’m watching you drop that rubbish there, what is it? Shouldn’t it be going to a customer?' he said.
'There’s not even a house here, what are you doing?'
The delivery driver was seen putting the items back quickly into the car, apologising, and then driving off.
The video was then posted on social media with a caption asking if anyone did not get their order.
One mum, who allegedly owns the groceries had replied to the social media post and said she had ‘no words’ for the driver. She had ordered $100 worth of groceries, including food for packed lunches and dinner, and opted for a one-hour delivery service option from a partner rideshare company at an extra charge of $15.
'This is my shopping. Thank you for stopping as it was delivered straight after this,' she commented.
The shopper also shared the driver sped up so fast upon arrival and then reversed recklessly into a bush in her 30-acre property.
It turns out that the driver had initially missed his destination, which led him to his puzzling act.
‘Where he was dumping the groceries was directly in front of my house. He had obviously driven past my driveway—about 50 metres—and was too lazy to turn back so decided to dump them,’ the mum said.
‘(That was) until he was confronted by the passer-by then he loaded groceries back into the car and delivered them to me.’
The mum also noted that despite paying the extra $15 for a one-hour service, the order did not arrive on time, with the delivery driver arriving past 5.30 pm.
The incident was brought to the attention of Woolworths, who released a statement in response, saying they were very concerned.
‘[We] have taken immediate action to follow up with our delivery partner,’ said a Woolworths spokesperson.
Process for Reporting Issues with Online Grocery Deliveries
If you've experienced a similar fate or have any issues with online grocery deliveries, remember that you are certainly not powerless. Most major supermarkets, including Woolworths, have structured processes in place to handle these situations. Reporting your issue promptly is key!
First, you need to get in touch with the customer service department. This can be done through various channels–initiate a live chat, send an email to their dedicated support email or dial through their customer service hotline. The contact details are typically available on your order confirmation email or through their official website.
Be ready with your order details including order number, items in the order, delivery time and date. This will help them pinpoint exactly who was in charge of your delivery and what might have gone wrong. Describe the issue you had, making sure to include as many details as possible. These specifics will help them investigate the situation thoroughly.
Don’t delete emails or messages from the delivery service during this time, as these may be required for cross-checking. If you’ve taken any photos or videos showing the issue, make sure to include those in your report.
Woolworths’ return policy also allows you to report any issue with fresh food and other grocery items. However, we recommend reporting it as soon as possible. The sooner you report the problem, the faster it can be addressed.
Have you ever tried online grocery shopping? Has this ever happened to you? Share your experience with us in the comments below!
With so many great apps and delivery services available these days, you can now stay at home and have all your items delivered to your door with very little effort. You can even get your groceries within a certain time frame if you need something fast.
However, because you aren’t doing the grocery shopping yourself, it’s hard to guarantee that your order will always be handled with care.
One Woolworths customer recently experienced something with her order that left her very disappointed.
It all started when a passer-by confronted a delivery driver with a camera. In videos circulating online, the delivery driver can be seen allegedly trying to dump the items on the side of the road.
A Woolworths customer was surprised to know what had happened to their online shopping order. Image source: Flickr (right), Drazen Zigic (left).
'Mate, I’m watching you drop that rubbish there, what is it? Shouldn’t it be going to a customer?' he said.
'There’s not even a house here, what are you doing?'
The delivery driver was seen putting the items back quickly into the car, apologising, and then driving off.
The video was then posted on social media with a caption asking if anyone did not get their order.
One mum, who allegedly owns the groceries had replied to the social media post and said she had ‘no words’ for the driver. She had ordered $100 worth of groceries, including food for packed lunches and dinner, and opted for a one-hour delivery service option from a partner rideshare company at an extra charge of $15.
'This is my shopping. Thank you for stopping as it was delivered straight after this,' she commented.
The shopper also shared the driver sped up so fast upon arrival and then reversed recklessly into a bush in her 30-acre property.
It turns out that the driver had initially missed his destination, which led him to his puzzling act.
‘Where he was dumping the groceries was directly in front of my house. He had obviously driven past my driveway—about 50 metres—and was too lazy to turn back so decided to dump them,’ the mum said.
‘(That was) until he was confronted by the passer-by then he loaded groceries back into the car and delivered them to me.’
The mum also noted that despite paying the extra $15 for a one-hour service, the order did not arrive on time, with the delivery driver arriving past 5.30 pm.
The incident was brought to the attention of Woolworths, who released a statement in response, saying they were very concerned.
‘[We] have taken immediate action to follow up with our delivery partner,’ said a Woolworths spokesperson.
Process for Reporting Issues with Online Grocery Deliveries
If you've experienced a similar fate or have any issues with online grocery deliveries, remember that you are certainly not powerless. Most major supermarkets, including Woolworths, have structured processes in place to handle these situations. Reporting your issue promptly is key!
First, you need to get in touch with the customer service department. This can be done through various channels–initiate a live chat, send an email to their dedicated support email or dial through their customer service hotline. The contact details are typically available on your order confirmation email or through their official website.
Be ready with your order details including order number, items in the order, delivery time and date. This will help them pinpoint exactly who was in charge of your delivery and what might have gone wrong. Describe the issue you had, making sure to include as many details as possible. These specifics will help them investigate the situation thoroughly.
Don’t delete emails or messages from the delivery service during this time, as these may be required for cross-checking. If you’ve taken any photos or videos showing the issue, make sure to include those in your report.
Woolworths’ return policy also allows you to report any issue with fresh food and other grocery items. However, we recommend reporting it as soon as possible. The sooner you report the problem, the faster it can be addressed.
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