In a recent turn of events, the federal government has announced a review into the Optus network outage that left millions of Australians without essential services.

The review is intended to scrutinise the operation of triple-zero calls and the broader impacts on the telecommunications industry.

If you were one of the affected customers or businesses, now is your chance to voice your concerns and experiences.

The Optus network collapse, which affected more than 10 million customers, was not just a minor inconvenience.

It had far-reaching impacts, affecting hospitals, banks, government departments, and even Melbourne's metro rail network.

Customers affected by the Optus outage were encouraged to share their experiences in the government review. Source: Seniors Discount Club

The outage also disrupted emergency services, with some mobile calls to Triple Zero affected and Optus landlines cut off from contacting these vital services.

Communications Minister Michelle Rowland appointed Richard Bean, a former Deputy Chair of the Australian Communications and Media Authority, to lead the review.

'The recent Optus outage caused significant disruption to the lives of millions of Australians, impacted small businesses, and left many without the ability to contact emergency services,' Rowland said.

'We need to learn the lessons from this serious incident because no network is immune from technical faults or outages,’ he added.

In the wake of the outage, Optus has offered its customers 200 gigabytes of free data as compensation.

However, this gesture has done little to quell the frustration and anger of those affected, many of whom were left without essential services for an extended period. Some of our members shared their experience with the outage.

Member @Phil_Byrne wrote: ‘It certainly has been hard. In reality, I have only just realised today [how much] I rely on my phone and the internet. What ever did we do, and how ever did we survive in the dim and distant past of 10 or 15 years ago?’

Member @Zorro56 shared: ‘We were without a mobile service until around 2 p.m. this afternoon. As with the Data Breach of last year, any information was minimal at best and still no explanation. Did Optus learn nothing about communication from the last episode? It would appear not! I gave them another chance last time. Not this time. I will be exiting OPTUS as soon as possible. This has only reinforced what we already knew. They care nothing about their customers, only their profits!

Meanwhile, member @magpie1 commented: ‘No internet and no phone from the moment I got up at 6 a.m. By lunchtime, I was thinking of starting a bonfire out back and [...] sending smoke signals. NOT impressed, Mr OPTUS. [The] only thing that kept me sane was the fact that the coffee pot and the kitchen stove aren't online with OPTUS.’

The company's Chief Executive, Kelly Bayer Rosmarin, resigned last week after a tumultuous 14 months at the helm, marked by a major data breach in September 2022 and culminating in the recent network outage.

It is understood that this review will not examine the technical causes of the outage or the appropriateness of the compensation offered by Optus.

Instead, it will focus on the broader impacts of the outage on the telecommunications industry and the operation of emergency services.

Understanding the Optus Outage and Its Implications

Telecommunication outages are not just about losing the ability to make a phone call or browse the internet. They can have serious implications, particularly when they affect emergency services. In this case, the Optus outage disrupted the operation of triple-zero calls, potentially putting lives at risk.

Moreover, the outage had a ripple effect on other sectors. The big four banks all experienced connectivity issues due to the fallout, and Melbourne's metro rail network endured a brief shutdown in the early morning.

These incidents highlight the interconnectedness of our modern infrastructure and the potential for a single point of failure to have widespread impacts.

The Optus outage also raised questions about the resilience of our telecommunications networks. As we become increasingly reliant on digital connectivity, the robustness of these networks becomes ever more critical.

The review into the Optus outage is an opportunity for customers and affected businesses to have their say. It's a chance to highlight the real-world impacts of such outages and to contribute to discussions about how to prevent similar incidents in the future.

So, if you were affected by the Optus outage, make your voice heard. Share your experiences and help shape the future of Australia's telecommunications industry.

Key Takeaways

• The federal government is inviting individual customers and businesses to share their experiences of the recent Optus network outage as part of an official review.
  
• The review will examine the impact of the outage on triple-zero calls and the broader telecommunications industry.
  
• Communications Minister Michelle Rowland announced that Richard Bean, former Deputy Chair of the Australian Communications and Media Authority, will lead the review.
  
• Optus offered its customers 200 gigabytes of free data as compensation for the incident, and the company's CEO, Kelly Bayer Rosmarin, resigned following the incident.
  

What are your thoughts on the Optus outage and its impacts, members? Were you affected? Let us know in the comments below.

 

[Suzanne rose]

I was affected not just with that outage but also a 33 hour outage in the 17th September but I believe because of the backlash they received the problems will be fixed.

I called and was going to cancel and go with another company. When you call and say you want to disconnect they will say I can help you with that , they then say let me first put you through to our loyalty team who will be able to help you. They will then do whatever it takes to keep you.
They have given me one month's free plus a $50 credit to go to the following months bill .
If I have another outage then I will definitely go somewhere else.
But what's saying it won't happen to another carrier. It has happened before to telestra !

 

[Jest]

In a recent turn of events, the federal government has announced a review into the Optus network outage that left millions of Australians without essential services.

The review is intended to scrutinise the operation of triple-zero calls and the broader impacts on the telecommunications industry.

If you were one of the affected customers or businesses, now is your chance to voice your concerns and experiences.

The Optus network collapse, which affected more than 10 million customers, was not just a minor inconvenience.

It had far-reaching impacts, affecting hospitals, banks, government departments, and even Melbourne's metro rail network.

View attachment 35949

Customers affected by the Optus outage were encouraged to share their experiences in the government review. Source: Seniors Discount Club

The outage also disrupted emergency services, with some mobile calls to Triple Zero affected and Optus landlines cut off from contacting these vital services.

Communications Minister Michelle Rowland appointed Richard Bean, a former Deputy Chair of the Australian Communications and Media Authority, to lead the review.

'The recent Optus outage caused significant disruption to the lives of millions of Australians, impacted small businesses, and left many without the ability to contact emergency services,' Rowland said.

'We need to learn the lessons from this serious incident because no network is immune from technical faults or outages,’ he added.

In the wake of the outage, Optus has offered its customers 200 gigabytes of free data as compensation.

However, this gesture has done little to quell the frustration and anger of those affected, many of whom were left without essential services for an extended period. Some of our members shared their experience with the outage.

Member @Phil_Byrne wrote: ‘It certainly has been hard. In reality, I have only just realised today [how much] I rely on my phone and the internet. What ever did we do, and how ever did we survive in the dim and distant past of 10 or 15 years ago?’

Member @Zorro56 shared: ‘We were without a mobile service until around 2 p.m. this afternoon. As with the Data Breach of last year, any information was minimal at best and still no explanation. Did Optus learn nothing about communication from the last episode? It would appear not! I gave them another chance last time. Not this time. I will be exiting OPTUS as soon as possible. This has only reinforced what we already knew. They care nothing about their customers, only their profits!

Meanwhile, member @magpie1 commented: ‘No internet and no phone from the moment I got up at 6 a.m. By lunchtime, I was thinking of starting a bonfire out back and [...] sending smoke signals. NOT impressed, Mr OPTUS. [The] only thing that kept me sane was the fact that the coffee pot and the kitchen stove aren't online with OPTUS.’

The company's Chief Executive, Kelly Bayer Rosmarin, resigned last week after a tumultuous 14 months at the helm, marked by a major data breach in September 2022 and culminating in the recent network outage.

It is understood that this review will not examine the technical causes of the outage or the appropriateness of the compensation offered by Optus.

Instead, it will focus on the broader impacts of the outage on the telecommunications industry and the operation of emergency services.

Understanding the Optus Outage and Its Implications

Telecommunication outages are not just about losing the ability to make a phone call or browse the internet. They can have serious implications, particularly when they affect emergency services. In this case, the Optus outage disrupted the operation of triple-zero calls, potentially putting lives at risk.

Moreover, the outage had a ripple effect on other sectors. The big four banks all experienced connectivity issues due to the fallout, and Melbourne's metro rail network endured a brief shutdown in the early morning.

These incidents highlight the interconnectedness of our modern infrastructure and the potential for a single point of failure to have widespread impacts.

The Optus outage also raised questions about the resilience of our telecommunications networks. As we become increasingly reliant on digital connectivity, the robustness of these networks becomes ever more critical.

The review into the Optus outage is an opportunity for customers and affected businesses to have their say. It's a chance to highlight the real-world impacts of such outages and to contribute to discussions about how to prevent similar incidents in the future.

So, if you were affected by the Optus outage, make your voice heard. Share your experiences and help shape the future of Australia's telecommunications industry.

Key Takeaways

• The federal government is inviting individual customers and businesses to share their experiences of the recent Optus network outage as part of an official review.
• The review will examine the impact of the outage on triple-zero calls and the broader telecommunications industry.
• Communications Minister Michelle Rowland announced that Richard Bean, former Deputy Chair of the Australian Communications and Media Authority, will lead the review.
• Optus offered its customers 200 gigabytes of free data as compensation for the incident, and the company's CEO, Kelly Bayer Rosmarin, resigned following the incident.

What are your thoughts on the Optus outage and its impacts, members? Were you affected? Let us know in the comments below.

WAIT it will happen to others. I would rather this than a scam of monumental disaster. as has happened.

 

[Joseph Gallina]

There's no doubting that having a mobile phone for immediate communication is of great benefit to us all as is the ability to undertake a whole host of things on the internet. As has been expressed before, one wonders how we managed without those things in times gone by. The fact remains we did and, in most cases, did it well. Of course, I still maintain that we are certainly better off having those technologies at our fingertips, but it is quite concerning, and I suppose frightening to see how dependent we have become on it. Apart from the ever-present threats of scams and rip-offs taking people's money from criminals using this platform, a breakdown such as the recent 'Optus' shut down always acts as a reminder to show that regardless of the service carrier and the type of technology there will always be an ever-present threat of this nature. The question I suppose would be, 'what do we have in place as a fail-safe when something like this occurs'. If we are clever enough to develop such technologies, then we should be clever enough to implement processes around them. This is more so vital when it comes to health, safety and for those that are left vulnerable.

 

[Vickers]

In a recent turn of events, the federal government has announced a review into the Optus network outage that left millions of Australians without essential services.

The review is intended to scrutinise the operation of triple-zero calls and the broader impacts on the telecommunications industry.

If you were one of the affected customers or businesses, now is your chance to voice your concerns and experiences.

The Optus network collapse, which affected more than 10 million customers, was not just a minor inconvenience.

It had far-reaching impacts, affecting hospitals, banks, government departments, and even Melbourne's metro rail network.

View attachment 35949

Customers affected by the Optus outage were encouraged to share their experiences in the government review. Source: Seniors Discount Club

The outage also disrupted emergency services, with some mobile calls to Triple Zero affected and Optus landlines cut off from contacting these vital services.

Communications Minister Michelle Rowland appointed Richard Bean, a former Deputy Chair of the Australian Communications and Media Authority, to lead the review.

'The recent Optus outage caused significant disruption to the lives of millions of Australians, impacted small businesses, and left many without the ability to contact emergency services,' Rowland said.

'We need to learn the lessons from this serious incident because no network is immune from technical faults or outages,’ he added.

In the wake of the outage, Optus has offered its customers 200 gigabytes of free data as compensation.

However, this gesture has done little to quell the frustration and anger of those affected, many of whom were left without essential services for an extended period. Some of our members shared their experience with the outage.

Member @Phil_Byrne wrote: ‘It certainly has been hard. In reality, I have only just realised today [how much] I rely on my phone and the internet. What ever did we do, and how ever did we survive in the dim and distant past of 10 or 15 years ago?’

Member @Zorro56 shared: ‘We were without a mobile service until around 2 p.m. this afternoon. As with the Data Breach of last year, any information was minimal at best and still no explanation. Did Optus learn nothing about communication from the last episode? It would appear not! I gave them another chance last time. Not this time. I will be exiting OPTUS as soon as possible. This has only reinforced what we already knew. They care nothing about their customers, only their profits!

Meanwhile, member @magpie1 commented: ‘No internet and no phone from the moment I got up at 6 a.m. By lunchtime, I was thinking of starting a bonfire out back and [...] sending smoke signals. NOT impressed, Mr OPTUS. [The] only thing that kept me sane was the fact that the coffee pot and the kitchen stove aren't online with OPTUS.’

The company's Chief Executive, Kelly Bayer Rosmarin, resigned last week after a tumultuous 14 months at the helm, marked by a major data breach in September 2022 and culminating in the recent network outage.

It is understood that this review will not examine the technical causes of the outage or the appropriateness of the compensation offered by Optus.

Instead, it will focus on the broader impacts of the outage on the telecommunications industry and the operation of emergency services.

Understanding the Optus Outage and Its Implications

Telecommunication outages are not just about losing the ability to make a phone call or browse the internet. They can have serious implications, particularly when they affect emergency services. In this case, the Optus outage disrupted the operation of triple-zero calls, potentially putting lives at risk.

Moreover, the outage had a ripple effect on other sectors. The big four banks all experienced connectivity issues due to the fallout, and Melbourne's metro rail network endured a brief shutdown in the early morning.

These incidents highlight the interconnectedness of our modern infrastructure and the potential for a single point of failure to have widespread impacts.

The Optus outage also raised questions about the resilience of our telecommunications networks. As we become increasingly reliant on digital connectivity, the robustness of these networks becomes ever more critical.

The review into the Optus outage is an opportunity for customers and affected businesses to have their say. It's a chance to highlight the real-world impacts of such outages and to contribute to discussions about how to prevent similar incidents in the future.

So, if you were affected by the Optus outage, make your voice heard. Share your experiences and help shape the future of Australia's telecommunications industry.

Key Takeaways

• The federal government is inviting individual customers and businesses to share their experiences of the recent Optus network outage as part of an official review.
• The review will examine the impact of the outage on triple-zero calls and the broader telecommunications industry.
• Communications Minister Michelle Rowland announced that Richard Bean, former Deputy Chair of the Australian Communications and Media Authority, will lead the review.
• Optus offered its customers 200 gigabytes of free data as compensation for the incident, and the company's CEO, Kelly Bayer Rosmarin, resigned following the incident.

What are your thoughts on the Optus outage and its impacts, members? Were you affected? Let us know in the comments below.

Since then I have received a number of spam emails ...see below...and I don't even use Optus

OPTUS Your payment method was declined, update your payment method now to continue our services Click here to update .

 

[Janice McKay]

In a recent turn of events, the federal government has announced a review into the Optus network outage that left millions of Australians without essential services.

The review is intended to scrutinise the operation of triple-zero calls and the broader impacts on the telecommunications industry.

If you were one of the affected customers or businesses, now is your chance to voice your concerns and experiences.

The Optus network collapse, which affected more than 10 million customers, was not just a minor inconvenience.

It had far-reaching impacts, affecting hospitals, banks, government departments, and even Melbourne's metro rail network.

View attachment 35949

Customers affected by the Optus outage were encouraged to share their experiences in the government review. Source: Seniors Discount Club

The outage also disrupted emergency services, with some mobile calls to Triple Zero affected and Optus landlines cut off from contacting these vital services.

Communications Minister Michelle Rowland appointed Richard Bean, a former Deputy Chair of the Australian Communications and Media Authority, to lead the review.

'The recent Optus outage caused significant disruption to the lives of millions of Australians, impacted small businesses, and left many without the ability to contact emergency services,' Rowland said.

'We need to learn the lessons from this serious incident because no network is immune from technical faults or outages,’ he added.

In the wake of the outage, Optus has offered its customers 200 gigabytes of free data as compensation.

However, this gesture has done little to quell the frustration and anger of those affected, many of whom were left without essential services for an extended period. Some of our members shared their experience with the outage.

Member @Phil_Byrne wrote: ‘It certainly has been hard. In reality, I have only just realised today [how much] I rely on my phone and the internet. What ever did we do, and how ever did we survive in the dim and distant past of 10 or 15 years ago?’

Member @Zorro56 shared: ‘We were without a mobile service until around 2 p.m. this afternoon. As with the Data Breach of last year, any information was minimal at best and still no explanation. Did Optus learn nothing about communication from the last episode? It would appear not! I gave them another chance last time. Not this time. I will be exiting OPTUS as soon as possible. This has only reinforced what we already knew. They care nothing about their customers, only their profits!

Meanwhile, member @magpie1 commented: ‘No internet and no phone from the moment I got up at 6 a.m. By lunchtime, I was thinking of starting a bonfire out back and [...] sending smoke signals. NOT impressed, Mr OPTUS. [The] only thing that kept me sane was the fact that the coffee pot and the kitchen stove aren't online with OPTUS.’

The company's Chief Executive, Kelly Bayer Rosmarin, resigned last week after a tumultuous 14 months at the helm, marked by a major data breach in September 2022 and culminating in the recent network outage.

It is understood that this review will not examine the technical causes of the outage or the appropriateness of the compensation offered by Optus.

Instead, it will focus on the broader impacts of the outage on the telecommunications industry and the operation of emergency services.

Understanding the Optus Outage and Its Implications

Telecommunication outages are not just about losing the ability to make a phone call or browse the internet. They can have serious implications, particularly when they affect emergency services. In this case, the Optus outage disrupted the operation of triple-zero calls, potentially putting lives at risk.

Moreover, the outage had a ripple effect on other sectors. The big four banks all experienced connectivity issues due to the fallout, and Melbourne's metro rail network endured a brief shutdown in the early morning.

These incidents highlight the interconnectedness of our modern infrastructure and the potential for a single point of failure to have widespread impacts.

The Optus outage also raised questions about the resilience of our telecommunications networks. As we become increasingly reliant on digital connectivity, the robustness of these networks becomes ever more critical.

The review into the Optus outage is an opportunity for customers and affected businesses to have their say. It's a chance to highlight the real-world impacts of such outages and to contribute to discussions about how to prevent similar incidents in the future.

So, if you were affected by the Optus outage, make your voice heard. Share your experiences and help shape the future of Australia's telecommunications industry.

Key Takeaways

• The federal government is inviting individual customers and businesses to share their experiences of the recent Optus network outage as part of an official review.
• The review will examine the impact of the outage on triple-zero calls and the broader telecommunications industry.
• Communications Minister Michelle Rowland announced that Richard Bean, former Deputy Chair of the Australian Communications and Media Authority, will lead the review.
• Optus offered its customers 200 gigabytes of free data as compensation for the incident, and the company's CEO, Kelly Bayer Rosmarin, resigned following the incident.

What are your thoughts on the Optus outage and its impacts, members? Were you affected? Let us know in the comments below.

We were on holidays n Queensland when we lost Optus. Trying to find where my brother's girlfriend lived was so stressful as we all know, no public phones now to ring up on. No Navman as it worked through my phone also. Came home to find that it had affected our TV too, with Fetch. To say I was not Happy.

 

[magpie1]

Looks like we should reintroduce the landline phone system and ensure that CASH remains KING in our society and all homes should have access to both ELECTRIC and GAS appliances, plus all SERVICE STATIONS must have back up energy sources in order to pump fuel all the time. It's not just phones we have to worry about if there is ever a MAJOR ELECTRICAL FAILURE. There really is a lot to go wrong in a major power outage.

 

[Lesle]

In a recent turn of events, the federal government has announced a review into the Optus network outage that left millions of Australians without essential services.

The review is intended to scrutinise the operation of triple-zero calls and the broader impacts on the telecommunications industry.

If you were one of the affected customers or businesses, now is your chance to voice your concerns and experiences.

The Optus network collapse, which affected more than 10 million customers, was not just a minor inconvenience.

It had far-reaching impacts, affecting hospitals, banks, government departments, and even Melbourne's metro rail network.

View attachment 35949

Customers affected by the Optus outage were encouraged to share their experiences in the government review. Source: Seniors Discount Club

The outage also disrupted emergency services, with some mobile calls to Triple Zero affected and Optus landlines cut off from contacting these vital services.

Communications Minister Michelle Rowland appointed Richard Bean, a former Deputy Chair of the Australian Communications and Media Authority, to lead the review.

'The recent Optus outage caused significant disruption to the lives of millions of Australians, impacted small businesses, and left many without the ability to contact emergency services,' Rowland said.

'We need to learn the lessons from this serious incident because no network is immune from technical faults or outages,’ he added.

In the wake of the outage, Optus has offered its customers 200 gigabytes of free data as compensation.

However, this gesture has done little to quell the frustration and anger of those affected, many of whom were left without essential services for an extended period. Some of our members shared their experience with the outage.

Member @Phil_Byrne wrote: ‘It certainly has been hard. In reality, I have only just realised today [how much] I rely on my phone and the internet. What ever did we do, and how ever did we survive in the dim and distant past of 10 or 15 years ago?’

Member @Zorro56 shared: ‘We were without a mobile service until around 2 p.m. this afternoon. As with the Data Breach of last year, any information was minimal at best and still no explanation. Did Optus learn nothing about communication from the last episode? It would appear not! I gave them another chance last time. Not this time. I will be exiting OPTUS as soon as possible. This has only reinforced what we already knew. They care nothing about their customers, only their profits!

Meanwhile, member @magpie1 commented: ‘No internet and no phone from the moment I got up at 6 a.m. By lunchtime, I was thinking of starting a bonfire out back and [...] sending smoke signals. NOT impressed, Mr OPTUS. [The] only thing that kept me sane was the fact that the coffee pot and the kitchen stove aren't online with OPTUS.’

The company's Chief Executive, Kelly Bayer Rosmarin, resigned last week after a tumultuous 14 months at the helm, marked by a major data breach in September 2022 and culminating in the recent network outage.

It is understood that this review will not examine the technical causes of the outage or the appropriateness of the compensation offered by Optus.

Instead, it will focus on the broader impacts of the outage on the telecommunications industry and the operation of emergency services.

Understanding the Optus Outage and Its Implications

Telecommunication outages are not just about losing the ability to make a phone call or browse the internet. They can have serious implications, particularly when they affect emergency services. In this case, the Optus outage disrupted the operation of triple-zero calls, potentially putting lives at risk.

Moreover, the outage had a ripple effect on other sectors. The big four banks all experienced connectivity issues due to the fallout, and Melbourne's metro rail network endured a brief shutdown in the early morning.

These incidents highlight the interconnectedness of our modern infrastructure and the potential for a single point of failure to have widespread impacts.

The Optus outage also raised questions about the resilience of our telecommunications networks. As we become increasingly reliant on digital connectivity, the robustness of these networks becomes ever more critical.

The review into the Optus outage is an opportunity for customers and affected businesses to have their say. It's a chance to highlight the real-world impacts of such outages and to contribute to discussions about how to prevent similar incidents in the future.

So, if you were affected by the Optus outage, make your voice heard. Share your experiences and help shape the future of Australia's telecommunications industry.

Key Takeaways

• The federal government is inviting individual customers and businesses to share their experiences of the recent Optus network outage as part of an official review.
• The review will examine the impact of the outage on triple-zero calls and the broader telecommunications industry.
• Communications Minister Michelle Rowland announced that Richard Bean, former Deputy Chair of the Australian Communications and Media Authority, will lead the review.
• Optus offered its customers 200 gigabytes of free data as compensation for the incident, and the company's CEO, Kelly Bayer Rosmarin, resigned following the incident.

What are your thoughts on the Optus outage and its impacts, members? Were you affected? Let us know in the comments below.

And that 200 gigabytes you have to call them before the end of the year to add to your account IF you want it, that was the email I received…….. not happy

 

[Tygie]

In a recent turn of events, the federal government has announced a review into the Optus network outage that left millions of Australians without essential services.

The review is intended to scrutinise the operation of triple-zero calls and the broader impacts on the telecommunications industry.

If you were one of the affected customers or businesses, now is your chance to voice your concerns and experiences.

The Optus network collapse, which affected more than 10 million customers, was not just a minor inconvenience.

It had far-reaching impacts, affecting hospitals, banks, government departments, and even Melbourne's metro rail network.

View attachment 35949

Customers affected by the Optus outage were encouraged to share their experiences in the government review. Source: Seniors Discount Club

The outage also disrupted emergency services, with some mobile calls to Triple Zero affected and Optus landlines cut off from contacting these vital services.

Communications Minister Michelle Rowland appointed Richard Bean, a former Deputy Chair of the Australian Communications and Media Authority, to lead the review.

'The recent Optus outage caused significant disruption to the lives of millions of Australians, impacted small businesses, and left many without the ability to contact emergency services,' Rowland said.

'We need to learn the lessons from this serious incident because no network is immune from technical faults or outages,’ he added.

In the wake of the outage, Optus has offered its customers 200 gigabytes of free data as compensation.

However, this gesture has done little to quell the frustration and anger of those affected, many of whom were left without essential services for an extended period. Some of our members shared their experience with the outage.

Member @Phil_Byrne wrote: ‘It certainly has been hard. In reality, I have only just realised today [how much] I rely on my phone and the internet. What ever did we do, and how ever did we survive in the dim and distant past of 10 or 15 years ago?’

Member @Zorro56 shared: ‘We were without a mobile service until around 2 p.m. this afternoon. As with the Data Breach of last year, any information was minimal at best and still no explanation. Did Optus learn nothing about communication from the last episode? It would appear not! I gave them another chance last time. Not this time. I will be exiting OPTUS as soon as possible. This has only reinforced what we already knew. They care nothing about their customers, only their profits!

Meanwhile, member @magpie1 commented: ‘No internet and no phone from the moment I got up at 6 a.m. By lunchtime, I was thinking of starting a bonfire out back and [...] sending smoke signals. NOT impressed, Mr OPTUS. [The] only thing that kept me sane was the fact that the coffee pot and the kitchen stove aren't online with OPTUS.’

The company's Chief Executive, Kelly Bayer Rosmarin, resigned last week after a tumultuous 14 months at the helm, marked by a major data breach in September 2022 and culminating in the recent network outage.

It is understood that this review will not examine the technical causes of the outage or the appropriateness of the compensation offered by Optus.

Instead, it will focus on the broader impacts of the outage on the telecommunications industry and the operation of emergency services.

Understanding the Optus Outage and Its Implications

Telecommunication outages are not just about losing the ability to make a phone call or browse the internet. They can have serious implications, particularly when they affect emergency services. In this case, the Optus outage disrupted the operation of triple-zero calls, potentially putting lives at risk.

Moreover, the outage had a ripple effect on other sectors. The big four banks all experienced connectivity issues due to the fallout, and Melbourne's metro rail network endured a brief shutdown in the early morning.

These incidents highlight the interconnectedness of our modern infrastructure and the potential for a single point of failure to have widespread impacts.

The Optus outage also raised questions about the resilience of our telecommunications networks. As we become increasingly reliant on digital connectivity, the robustness of these networks becomes ever more critical.

The review into the Optus outage is an opportunity for customers and affected businesses to have their say. It's a chance to highlight the real-world impacts of such outages and to contribute to discussions about how to prevent similar incidents in the future.

So, if you were affected by the Optus outage, make your voice heard. Share your experiences and help shape the future of Australia's telecommunications industry.

Key Takeaways

• The federal government is inviting individual customers and businesses to share their experiences of the recent Optus network outage as part of an official review.
• The review will examine the impact of the outage on triple-zero calls and the broader telecommunications industry.
• Communications Minister Michelle Rowland announced that Richard Bean, former Deputy Chair of the Australian Communications and Media Authority, will lead the review.
• Optus offered its customers 200 gigabytes of free data as compensation for the incident, and the company's CEO, Kelly Bayer Rosmarin, resigned following the incident.

What are your thoughts on the Optus outage and its impacts, members? Were you affected? Let us know in the comments below.

So WHERE do you go to have a say?

 

[Tygie]

My friend complained to them as they have UNLIMITED data that the 200gig was USELESS to them and were told it would be raised with the higher ups - a week later they got a email and text offering 1 MONTH FREE TURBO CHARGE - something they also don't use as they pay extra for more speed to begin with - STUPID USELESS OPTUS!!!

 

[PepeLePew]

I'm with Optus and didn't even realize that there was an outage that day till I got to work and heard it on the radio during the 9.00am news. Now having said that I'm also not one of these people whose phone is attached to their hand and they can't go 30sec without having to check there social media accounts. I have no apps on my phone, it is purely for receiving/sending text messages & making/getting phone calls, so as I'm not allowed to use my phone at work anyway, it didn't affect me in any way. By the time I finished work and got home everything was up and running again. The silence was golden.