As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

 

[Bikkie mum]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

It would be great to use checkouts that are manned by someone but often they are closed with
please use next checkout ,then you have ones that say 12 items only n see someone with a trolley load of week’s groceries in it ,people lined up behind them waiting while they are unloading there weekly shop

 

[Jerry5]

I’ll use self serve checkouts when they start paying me checkout operator rates.

 

[pixiemoon]

I agree with Sean, I like service with a smile & short chat. A lot of older people get confused when they are pushed into using self service because there no staff to serve. Sometimes it’s the only social exchange they get. People complain young teenagers don’t want to work, working on the cash registers was a good start for future working ethics. This now has been taken away from those wanting to work & not be depending on mum & dad for everything.

 

[KiwiTrish]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

Our target has just got self serve so 3 of my friends have said not going there as they refuse to use self serve the day we shopped no one on a register

 

[Marj53]

I never use self service checkouts. Even when i worked at woollies i refused to use them. Theu would ask me to use them when i was waiting in the express line and i would say no. Self serve is not always any quicker in peak hours. I have seen a long line of people right back to the back of the store waiting for self serve and express!!!

 

[Hawk007]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

If there is no one there to serve you just leave your trolley full of groceries there and walk out. If enough people do this they will get sick of having to put everything back and the shelves.

 

[Mr Chips]

I do miss the old systems from around the early seventies, you might remember when Woolies had only staffed checkouts and at the exit end of the conveyor, they had another person, usually a youngster packing your groceries in a bag for you. It was really nice chatting to them and having a bit of fun whilst doing your grocery shopping. I do however take on board the modern systems and have no issues with self-serve. Also, there is nothing wrong with profit and if I was running a supermarket I would want the very best return for my investment (which is huge).
And to Khate above, you say that you have so many issues and I sympathise but you did manage a very eloquent paragraph up there so why not use the great home delivery services operated by many supermarket chains? The websites are very easy to use.

 

[cheviegirl34]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

I think it is stupid! Coles do not pay me to work there. They will end up with almost NO staff in Their shops. I refuse to use them. Same at K Mart. Stupid idea!

 

[Koom]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

Judging by the disorganised state of Coles Sorell in Tasmania, seems to me that they might be downsizing to avoid being taken over by another organisation. Aldi?

 

[MariaG]

I do my bulk shopping on line and when I go into store it is usually for under 15 items and I'm happy to use self serve checkouts, they are not hard to use and are being updated all the time.

There needs to still be manned checkouts for those with disabilities and the elderly.

What I don't get though is why do people feel it's their right to be served by a person. It's not hard to use self serve and is actually quicker .

I don't agree with job loss but my cousin is a store manage for woolworths in Sydney and she was saying that the self serve checkouts are a life saver due to not being able to get staff , apparently the new generation do not want to work in a supermarket, she then said add this to staff calling in sick.

If it wasn't for self serve the lines would be huge and then we would be hearing people complaining at the time spent in lines.

Most people want in and out and are happy to use self serve

I think we are a society of complainers

There are always two sides to a story.

You're right, there are always 2 sides to a story.
Unless you suffer a physical impairment that makes it very awkward to use a self serve, then that is yet another side to the story.
The last time I used a self serve, I had a mobility aid, a person to my right, a person to my left and nowhere to place the aid whilst trying to use the facility. It works fine for someone who has a free hand and space to move.
Then, there is the situation that I faced when the register formed a dislike for my shopping bag. I told it I had my own bag and it kept telling me, put the bag on the spot provided. I scanned one item, then the next item did not like me, and yes I could not continue. For 15 or so items, I had to call for help at least 8 times. Here we have another side to the story...man against machine.
I really don't have anything against the self-serve, and can see many able bodied folk using them with success. I do not agree that assisted registers be phased out completely. It's just a money grab on the part of the companies and shows a disregard for the human factors that are involved.

 

[Cheezil]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

Just want to keep the option that keeps the most jobs! I hate self serve, would take me much longer to scan my trolley full of fortnightly shop than it does for a checkout op to do it!

 

[pjturner2008]

It is utter BS that the self service checkouts are there to give shoppers choice. At my local Coles there is usually only one manned checkout and the queue there is very long. Many people are uncomfortable with the technology, especially those with a disability or the aged.

They have put off most of the checkout operators to save money and then they have the audacity to place a myriad of cameras on the self service checkouts. The items have to be scanned individually and placed in your bags. Each item is weighed automatically to prevent shoplifting. On at least a couple of occasions each shop I have to put my hand up for assistance which takes a long time to come.

On top of all that security they then ask to go through your bags which results in further delays. Once you have left the shop they are NOT entitled to open your bags. They are required to take you out the back to go through your shopping if they think you have stolen something.

I now continue to walk away even if they ask me to return. I will NOT be humiliated in front of other shoppers who automatically think the worst.

 

[Penny4]

I do my bulk shopping on line and when I go into store it is usually for under 15 items and I'm happy to use self serve checkouts, they are not hard to use and are being updated all the time.

There needs to still be manned checkouts for those with disabilities and the elderly.

What I don't get though is why do people feel it's their right to be served by a person. It's not hard to use self serve and is actually quicker .

I don't agree with job loss but my cousin is a store manage for woolworths in Sydney and she was saying that the self serve checkouts are a life saver due to not being able to get staff , apparently the new generation do not want to work in a supermarket, she then said add this to staff calling in sick.

If it wasn't for self serve the lines would be huge and then we would be hearing people complaining at the time spent in lines.

Most people want in and out and are happy to use self serve

I think we are a society of complainers

There are always two sides to a story.

That's great to hear that Woolworths are keeping their manned check-outs.

 

[Suzanne rose]

It is utter BS that the self service checkouts are there to give shoppers choice. At my local Coles there is usually only one manned checkout and the queue there is very long. Many people are uncomfortable with the technology, especially those with a disability or the aged.

They have put off most of the checkout operators to save money and then they have the audacity to place a myriad of cameras on the self service checkouts. The items have to be scanned individually and placed in your bags. Each item is weighed automatically to prevent shoplifting. On at least a couple of occasions each shop I have to put my hand up for assistance which takes a long time to come.

On top of all that security they then ask to go through your bags which results in further delays. Once you have left the shop they are NOT entitled to open your bags. They are required to take you out the back to go through your shopping if they think you have stolen something.

I now continue to walk away even if they ask me to return. I will NOT be humiliated in front of other shoppers who automatically think the worst.

I have never know that the supermarkets are checking your bags.

I go to a few supermarkets and if there is a problem at the self serve then they are pretty quick to come. No one judges . Those cameras are there to try and stop people from stealing. Price rises also happen because of economical loss due to stealing

 

[philg]

I do my bulk shopping on line and when I go into store it is usually for under 15 items and I'm happy to use self serve checkouts, they are not hard to use and are being updated all the time.

There needs to still be manned checkouts for those with disabilities and the elderly.

What I don't get though is why do people feel it's their right to be served by a person. It's not hard to use self serve and is actually quicker .

I don't agree with job loss but my cousin is a store manage for woolworths in Sydney and she was saying that the self serve checkouts are a life saver due to not being able to get staff , apparently the new generation do not want to work in a supermarket, she then said add this to staff calling in sick.

If it wasn't for self serve the lines would be huge and then we would be hearing people complaining at the time spent in lines.

Most people want in and out and are happy to use self serve

I think we are a society of complainers

There are always two sides to a story.

well i am not a robot and cant talk to the machines ,so i will not use them and as i have done ,i will stand at a checkout till someone comes to serve me ,,this is why we have so many people running a muck on our streets because the work is being taken over by robot machines also ,,it is why peoples taxes are going up and also why is the produce/items price is rising if they dont employ staff then they dont pay out as much so the price of items should be coming down it is greed by the shareholders also this is why there is so much theft going on because the staff are not about to see it

 

[Suzanne rose]

well i am not a robot and cant talk to the machines ,so i will not use them and as i have done ,i will stand at a checkout till someone comes to serve me ,,this is why we have so many people running a muck on our streets because the work is being taken over by robot machines also ,,it is why peoples taxes are going up and also why is the produce/items price is rising if they dont employ staff then they dont pay out as much so the price of items should be coming down it is greed by the shareholders also this is why there is so much theft going on because the staff are not about to see it

Sometimes machines are better than people

 

[benallacath]

I do my bulk shopping on line and when I go into store it is usually for under 15 items and I'm happy to use self serve checkouts, they are not hard to use and are being updated all the time.

There needs to still be manned checkouts for those with disabilities and the elderly.

What I don't get though is why do people feel it's their right to be served by a person. It's not hard to use self serve and is actually quicker .

I don't agree with job loss but my cousin is a store manage for woolworths in Sydney and she was saying that the self serve checkouts are a life saver due to not being able to get staff , apparently the new generation do not want to work in a supermarket, she then said add this to staff calling in sick.

If it wasn't for self serve the lines would be huge and then we would be hearing people complaining at the time spent in lines.

Most people want in and out and are happy to use self serve

I think we are a society of complainers

There are always two sides to a story.

I have seen long lines at self serve checkouts and just one 'assisted ' check out open at WW. It seems there are plenty of staff but they ae all in the aisles completing 'on line' orders. I don't mind online ordering for 'click and collect' apart from the fact that when an item is not in stock, often the replacement is not suitable. 'Online ordering keeps people employed, self-serve checkouts do not.

 

[Thecheesequeen]

Why do we keep revisiting this subject? My responses are still there from the last time, and the time before that.

 

[Wendyfraser]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

 

[arthur dagger]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

I there is no checkouts open i will not shop there as a 80 yrs old it nice to have contact with some one to pack them for me