As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

 

[Penny4]

I'm not surprised.
Last week, a Coles staff member told me that manned check-outs are slowing becoming redundant. Those check-outs will disappear and be replaced with all self check-outs within a few years. The staff employed for the manned check-outs will lose their jobs.

 

[rosiecat]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

I refuse to use self serve checkouts

 

[Lisa]

Sounds like Aldi will be your new Coles...unless you have worked in retail and know how they work with budgets, bullsh#t and other factors taken into account such as sickness...computers now let them know when the peak times are also its doesn't take into consideration the time YOU want to shop...

 

[Margaret 9]

I am severely disabled and find self service checkouts to be unusable by me. I shop at a Coles that is open 24 hours, usually shopping in the early hours of the morning and have to find staff to assist me, all of the 'assisted' self serve checkouts are closed by then, but shopping during the day when I rely on a mobility scooter to do it is too hard with all the extra people and their kids around.

 

[Suzanne rose]

I do my bulk shopping on line and when I go into store it is usually for under 15 items and I'm happy to use self serve checkouts, they are not hard to use and are being updated all the time.

There needs to still be manned checkouts for those with disabilities and the elderly.

What I don't get though is why do people feel it's their right to be served by a person. It's not hard to use self serve and is actually quicker .

I don't agree with job loss but my cousin is a store manage for woolworths in Sydney and she was saying that the self serve checkouts are a life saver due to not being able to get staff , apparently the new generation do not want to work in a supermarket, she then said add this to staff calling in sick.

If it wasn't for self serve the lines would be huge and then we would be hearing people complaining at the time spent in lines.

Most people want in and out and are happy to use self serve

I think we are a society of complainers

There are always two sides to a story.

 

[Lesleymorris58]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

I agree why should I serve myself, if I wanted a job I’d go get one. It really peefs me when there is only ever 1 checkout open and 3/4+ waiting to be served and someone comes up and try’s to get you to use the self serve, if I wanted to serve myself I would have, just open another checkout or you’ll loose Another customer

 

[carolcaz]

I

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

I go through the self-serve if I have a few items and there are queues at the checkouts but with a trolley full I go to the checkouts . Now saying that with the price of petrol I have joined Coles Plus and get free delivery anytime I want. CHECK IT OUT.

 

[DrivingGirl]

I had a weird experience at Woolworths yesterday. I found the manned checkout but the staff member just handed me my bag and left all my groceries for me to pack! While asking me if I wanted to donate to some charity and if I wanted to pay cash or card and telling me that I must tap my card repeatedly which I clearly couldn’t do as I was packing my own groceries!
Wondering if this is how they’re trying to turn us away from manned check outs??

 

[Thecheesequeen]

I refuse to use self-service checkouts. However, this issue has been discussed on this forum more than once before.

 

[Trudi]

Have people forgotten that in days gone by, we used to pack our own groceries? On those rare occasions that I use a manned checkout in Coles, I do not allow the checkout operator pack my bags. I put everything back into my trolley and pack my bags in the car park - it would be nice if they brought back the packing benches!

My preferred supermarket is ALDI and I am hoping that it won't be too long before my local store has self service check-outs. I am tired of waiting while people ahead of me are casually packing their bags at the checkout.

I actually did that in a grocery store in Europe in 2004 and was quickly told to place everthing back into the trolley and pack my bags at the packing shelves provided.

 

[Fishes3]

Yes same problem No customer service is around anymore The Big Wigs just want the money .Do not care about the workers or lack of workers .So many jobs lost in our local shop disgusting !! I work across from a Coles and at any one time their can be up to 10 people waiting to go through the express lane as people refuse to use the self serve so defeats the purpose WAKE UP COLES PEOPLE WANT SERVICE NOT SELF SERVE!!!!!!

 

[GillyH]

None of us want to Embrace change, unfortunately we don't get our pay in little yellow envelopes anymore either or have the luxury to just walk into the bank its all about ATM's! The self serve checkouts are here to stay but I use click and collect sometimes that has created or retained jobs for the old checkout operators.

 

[rehandra]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

Where I live the closest Coles has 8 self serve locations. Out of the 8 only two are cash. I only use cash. The other day a lass was there at the cash one and believe it or not she had a bag of coins and instead of going to the bank to get rid of them she was holding me and others behind me up as she put in all her loose change. After about a minute I was fed up. I had already moved from the long line at the 15 items or less to do self serve and then this happened so I then had to go to another manned checkout whichhad just opened. I was fed up by the time I left the store as I had to wait in line again to get served at the last checkout I went to. I left the store feeling quite stressed. Thank you for nothing Coles.

 

[BabsL]

I am severely disabled and find self service checkouts to be unusable by me. I shop at a Coles that is open 24 hours, usually shopping in the early hours of the morning and have to find staff to assist me, all of the 'assisted' self serve checkouts are closed by then, but shopping during the day when I rely on a mobility scooter to do it is too hard with all the extra people and their kids around.

Pity is that since Covid there are VERY FEW supermarkets bothering with ANY CUSTOMER SERVICE any more. Price gouging on food staples with false price increases to claw back “lost sales” during pandemic. It is all about profit now. They do NOT want you in stores. This is why they are trying to force Delivery and Click & Collect.
They do not care that humans need face to face interaction in order to survive!

 

[Khate]

I am a somewhat disabled customer , I use a walker to help me along, I have multiple physical disabilities . I have problems accessing high shelves and low ones too I am also a technology disadvantaged person, imagine my horror when confronted by a lack of checkout staff ! Self service, they can keep it. Apart from that is the job loss, the lack of staff to help, the whole set up for shopping is getting beyond me. I can get a person to help with shopping, it is easier to do my own rather than have someone tagging along, sighing when you have forgotten something 2 aisles back, stopping to look at stuff for themselves, expecting coffee at the end , not supposed to, but look at the faces if you don't buy it ! I could go on but ......

 

[Suemac]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

I don't like self serve checkouts. As I'm getting older, I find it confusing to do my own 'checking out'! People with disabilities also need the one-on-one service! It's not so easy for them to do it on their own.

 

[Gaena]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

Will not ever use a self serve checkout, just the thought brings on an anxiety attack. Give me a friendly checkout person every time, am happy to wait if needs be.

 

[Rosalie30]

My local Coles has now cut the self-serve checkouts down to 2 that accept Cash. The others are all Card only. Older customers may still prefer to use cash, and this makes for a longer wait for them.

 

[Doreen Kerwin]

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments belo

As more and more supermarkets adopt self-serve checkouts, it seems the debate around their efficiency and convenience continues to divide opinions.

Self-serve checkouts offer customers a quick and easy way to scan, pack, and pay for their purchases without waiting in long checkout lines. However, not everyone is on board with this shift in customer service.

A frustrated Queensland shopper recently expressed his dissatisfaction with his local Coles store's lack of manned checkouts during peak hours, and it turns out he isn't alone in this sentiment.

In a video shared on TikTok, the Gold Coast man complains that all the available checkout lanes had been converted to self-service only, with no staff to assist customers who prefer a traditional checkout experience.

View attachment 16333

Shoppers are divided over the efficiency of self-serve checkouts. Credit: Shutterstock.

‘So it’s just before six o’clock at night at Coles, and as usual, not a single till is open with anyone to serve you,’ he said in the clip.

'Has anyone else had a gutful of this, and are you changing supermarkets because of it?’

‘I just want to buy my groceries and have someone scan them and put them in a bag. I don't really want to scan them myself.'

He also argued that if he wanted a self-service experience, he could shop at ALDI instead.

The shopper continued: ‘I know that might be lazy or whatever, but I go to a supermarket like Coles for service, and if I wanted to do it myself, I may as well go to ALDI.’

‘What is everyone else finding out there? Local one has no staff at peak times?’

The video, which the shopper has since deleted, made the rounds on social media, racking up over 25,000 views and sparking heated discussions about the pros and cons of self-serve checkouts.

One user wrote: ‘I refuse to serve myself. I am not employed by Coles, and they don’t pay me and why should I be doing the service that is expected by them?’

‘It’s even worse when you think about all the jobs that have been lost,’ another pointed out.
A third agreed: ‘I’d much prefer extra staff who get a job.’

‘It’s becoming way too common. You turn up to the checkout, and it’s all self-serve, no staff.’

While some shoppers agreed with the man's sentiments and expressed concerns about job losses, others defended the self-service checkouts, arguing they are efficient and convenient.
One person insisted: ‘I will only use self-service, best thing ever!’

‘I prefer to do [check out] it myself,’ another added.

A Coles representative commented on the issue, acknowledging that self-serve checkouts have gained popularity among shoppers due to their convenience and efficiency.

Nonetheless, the representative also pointed out that traditional checkout options with staff assistance are still available for those who prefer it.

'We are providing more choice to our customers in how they can choose to check out in our stores,' the Coles spokesperson said.

'Of course, if a customer would prefer to be served by a team member, they are still available to happily serve them at the checkout.'

Key Takeaways

• Self-serve checkouts have become a widespread feature in many stores, offering customers a quick and easy way to scan and pay.
• A Queensland shopper voiced his frustration over the lack of manned checkouts available at his local Coles store and questioned if others were changing supermarkets because of it.
• A Coles spokesperson stated that self-serve checkouts offer convenience, but staff are still available to serve shoppers who prefer that option.
• The now-deleted video attracted over 25,000 views and received mixed responses, with some supporting the shopper's complaint while others praised the self-serve checkouts.

As the debate rages on, it's clear that regardless of the self-service technology available, some customers still value the personal touch that comes with being served by a staff member.

What's your take on this? Do you prefer self-serve checkouts or traditional checkouts with staff onsite? Let us know your thoughts in the comments below.

Traditional checkouts with staff on site wins hands down.