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Uber riders, watch out! Scammers are targeting passengers with a new trick right now

Scam Watch

Uber riders, watch out! Scammers are targeting passengers with a new trick right now

  • Maan
  • By Maan
image1.png Uber riders, watch out! Scammers are targeting passengers with a new trick right now
Uber scam alert at Melbourne Airport. Image source: TikTok / @sooklyn

You’ve just touched down at Melbourne Airport after a long visit with the grandkids. You’re tired, pulling your luggage, and looking forward to getting home. Then your Uber arrives—or so you think.



What happens next could turn a routine airport transfer into a frightening ordeal that’s becoming all too common in Melbourne.



Young Australian influencer Brooklyn recently shared her terrifying experience that has struck a chord with travellers. Her Uber driver at Melbourne Airport refused to use the mandatory safety code system and tried to get her to pay cash instead of through the app—a scam targeting passengers of all ages.




Brooklyn, who has over 250,000 followers on social media, described how her seemingly normal airport pickup quickly turned sinister.




Influencer recounts Uber ordeal




‘I got in the car, and the guy does not ask for my code. I start saying the code to him, and he doesn’t type it in. He drives off. I’m thinking, “Oh my f***ing god, this is how it ends”.’

Brooklyn



The driver claimed her verification code ‘didn’t work’—despite never entering it into his phone. He then insisted she pay him cash or transfer money directly, refusing to use the app’s payment system.



When Brooklyn demanded to be returned to the airport, the situation escalated. ‘He said, “I’m not taking you back”,’ she recalled. ‘I said, “You either take me back, or I’m getting out here. What would you prefer?”’




Source: TikTok/sooklyn[p/]




What is PIN Verification?


When you request an Uber with PIN verification enabled, you receive a unique four-digit code.


Before entering the vehicle, you tell the driver your PIN, and they must enter it into their app to start the trip. This helps verify that the right rider is getting into the right car.




The PIN verification system protects riders against drivers who might pretend to pick them up and charge them without providing the service. By refusing to enter the PIN and driving off, Brooklyn’s driver bypassed this vital safety feature.




Why Melbourne Airport is a hotspot for scams



Melbourne Airport has long been a hotspot for rideshare scams. Travellers have reported multiple scams, with numerous people sharing experiences similar to Brooklyn’s.



Did you know?


Taxi touting at Melbourne Airport Taxi touts have harassed tourists, offering unsolicited transport and refusing to take ‘no’ for an answer. While it’s illegal to approach people at the airport offering taxi services, legitimate drivers will not ask if you want a ride.



<p>Other rideshare cons at Melbourne Airport include:</p>
<p>The cancellation fee scam: Scammers accept your ride, make you wait, then veer off-route at the last minute to claim a fee, even though you are at the pickup point.</p>
<p>The fake Uber pickup: Drivers in unmarked vehicles approach travellers claiming to be their Uber, demanding excessive cash payments—sometimes hundreds of dollars for trips worth far less.</p>
<p>The wait time overcharge: Drivers charge ‘wait time’ fees even when passengers are ready at the pickup spot before booking.</p>



Danger signals to watch for



Example Scenario


  1. Driver doesn’t ask for or enter your PIN code This is the first red flag of a potential scam.

  2. Insistence on cash payment or direct transfer Legitimate trips should always be paid through the app.

  3. App suddenly ‘not working’ after pickup Could indicate manipulation by the driver.

  4. Driver refuses to update destination in app A sign of possible detours or fraud.

  5. Reluctance to return you to pickup point Don’t stay in the car—demand a safe return or exit.

  6. Any deviation from normal Uber procedures Always trust your instincts if something feels off.



Never give your PIN to the driver via chat before they arrive—only share it in person before entering the vehicle.



If you are targeted, your safety comes first. Don’t get in if something feels wrong; cancel the trip and report the issue to Uber. If you’re already in the car, firmly refuse cash payments, ask to be returned to the airport, and state you are calling the police if necessary. Use the emergency button in the app to contact police and share your trip details.



Document everything: note the driver’s name and vehicle details, take screenshots of your app showing the trip, and keep records of accepted quotes to help process refunds.



What This Means For You


Airport pickups should be simple, not stressful. Have you or someone you know ever felt unsafe during a rideshare pickup at Melbourne Airport?







If you found this story alarming, there’s another real-life encounter that highlights just how quickly a rideshare trip can go wrong. It shows the tactics some drivers might use to pressure passengers into paying outside the app, and why staying vigilant is crucial.



For a closer look at a firsthand experience, check out this cautionary tale:



Protect Yourself: An Aussie Woman’s ‘Scary’ Encounter with a New Uber Scam You Need to Know About!

Last edited:

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I would never use an Uber in my life.

I have had enough altercations with taxi drivers during my time without having to deal with curry munching cow dodging thieving dickwits.
 
  • Haha
  • Wow
Reactions: MariaG and Gus
Language, language Veggie!. I acknowledge, though, that you are entitled to your opinion. It also makes me mad but I hold my tongue as best I can. This next bit is not for you.

Now to my response to the article here - how would she get out of the car safely, her luggage probably in the boot, perhaps the car also moving (albeit maybe slowly) at the time? I never trust any taxi driver even to do the right thing, put the meter down on getting into the cab, or take me by the shortest route to airport/home.

If we are going from home to Brisbane airport and away for anything upto a week we have a trustworthy parking area here - you drive your car there, they park it (we always opt for undercover), they drive you to the airport, you give them time/date of your return flight & when you advise your flight has arrived back & you have collected your luggage they pick you up & take you back to your car. Cheaper than perhaps ‘getting taken for a ride’. That’s our preferred choice. I’m sure many of you have similar places where you live. We are a 15 minute drive from the airport and many years ago got charged over $45 by taxi - hence never again when possible.
 
I would never use an Uber in my life.

I have had enough altercations with taxi drivers during my time without having to deal with curry munching cow dodging thieving dickwits.
Come on now Vegg. Don't hold back.
Tell us what's on your mind.....hilarious.
 
  • Haha
Reactions: Veggiepatch
Come on now Vegg. Don't hold back.
Tell us what's on your mind.....hilarious.
Having ensured nine long years dealing with an Indian landlord in Melbourne, I would be qualified in commenting on the sleazy underhanded tactics these money grabbing scum dogs get up to.

Rent in cash, no receipts which means no record of payment, resulting in many disputes with other residents and lack of response in addressing urgent repairs. Not paying electricity which resulted in no power for more than 24 hours then refusing to pay for spoilt food. Forced to pay $37000 for an unlawful eviction of another resident by VCAT.

At the start of 2024, all residents made a pact not to pay rent which resulted in a mass eviction. That cost the bitch in excess of $40000.

I reported her to the ATO, the City of Greater Dandenong Council and Victorian Residential Tenancy Tribunal. I am unaware of the outcome of these complaints as the organisations are bound by law not to disclose details of any investigation to the complainant.

But there's more! For another time....
 
  • Wow
Reactions: Dynomite
Having ensured nine long years dealing with an Indian landlord in Melbourne, I would be qualified in commenting on the sleazy underhanded tactics these money grabbing scum dogs get up to.

Rent in cash, no receipts which means no record of payment, resulting in many disputes with other residents and lack of response in addressing urgent repairs. Not paying electricity which resulted in no power for more than 24 hours then refusing to pay for spoilt food. Forced to pay $37000 for an unlawful eviction of another resident by VCAT.

At the start of 2024, all residents made a pact not to pay rent which resulted in a mass eviction. That cost the bitch in excess of $40000.

I reported her to the ATO, the City of Greater Dandenong Council and Victorian Residential Tenancy Tribunal. I am unaware of the outcome of these complaints as the organisations are bound by law not to disclose details of any investigation to the complainant.

But there's more! For another time....
Greedy, underhanded landlords come in all colours and sizes.
I'll make sure to contact my intrepid Vegg next time I want to take someone on.
You did well on the day.
 
Greedy, underhanded landlords come in all colours and sizes.
I'll make sure to contact my intrepid Vegg next time I want to take someone on.
You did well on the day.
At your service, madam!

I forgot to add that I was a victim of a hit and run on Father's Day 2018, resulting in a broken left ankle requiring two separate surgeries and the loss of my last job. That was a Punjab peaknuckle as well!
 
At your service, madam!

I forgot to add that I was a victim of a hit and run on Father's Day 2018, resulting in a broken left ankle requiring two separate surgeries and the loss of my last job. That was a Punjab peaknuckle as well!
I can see how these things have put you on the defensive and angry with this particular race of people and there are many times I too do not trust them. But not giving receipts for cash paid, just takes the cake, that is just unconscionable. Unfortunately many other races also do similar dodgy transactions. It is and should be the government’s responsibility now to ‘buck up’ and start looking much closer at who they admit and perhaps follow up on them for a while - a very difficult thing to follow through with and expensive (that expense then would have to somehow come out of the taxpayer’s purse) and there doesn’t seem an easy way to do that. I try and hold my tongue in the public forum as much as I can but my husband’s ears cop the brunt when something happens!!
 

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