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Trust betrayed: Aged care worker's alleged $30,000 shopping spree exposes Australia's growing elder abuse crisis

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Trust betrayed: Aged care worker's alleged $30,000 shopping spree exposes Australia's growing elder abuse crisis

compressed-ali-mkumbwa-OnRPps1wPus-unsplash.jpeg Trust betrayed: Aged care worker's alleged $30,000 shopping spree exposes Australia's growing elder abuse crisis
A 23-year-old aged care worker faces 110 fraud charges after allegedly stealing banking details from four elderly residents to fund personal shopping sprees, as Australia's elder abuse crisis reaches alarming new heights. Image source: Ali Mkumbwa / Unsplash. Disclaimer: This is a stock image used for illustrative purposes only and does not depict the actual person, item, or event described.

When families trust aged care facilities with their most vulnerable loved ones, they expect protection—not exploitation.



But a shocking case from Queensland's Moreton Bay region has laid bare just how easily that trust can be shattered, and how it reflects a disturbing national trend that's reaching crisis proportions.





A 23-year-old aged care worker from Margate now faces serious criminal charges after allegedly conducting an elaborate months-long financial fraud against four elderly residents at her Rothwell workplace.



The case comes as new research reveals that one in six older Australians are experiencing some form of abuse, with the National Elder Abuse helpline recording 9,085 calls from July 2023 to May 2024—a shocking 36 per cent increase from the previous year.




'Taking advantage of the elderly members in our community will not be tolerated'

Queensland Police Detective Senior Sergeant Elkins



The Rothwell case: Nine months of systematic theft



According to Queensland Police, the accused woman allegedly obtained banking details from four elderly victims between October 2024 and June 2025, using this sensitive information to fund personal shopping sprees across both online and physical stores.



The scheme only came to light when vigilant family members noticed suspicious transactions on their loved ones' accounts—a reminder of how crucial family oversight can be in protecting vulnerable seniors.



The woman now faces an staggering 110 counts of fraud, alongside charges for entering dwellings with intent and obtaining identification information. She's scheduled to appear at Redcliffe Magistrates Court this Wednesday, where the full extent of the alleged crimes will begin to unfold.



Australia's escalating elder abuse emergency



This Queensland case isn't an isolated incident—it's part of a troubling national pattern. Recent comprehensive research found that 14.8 per cent of older Australians living in the community experienced elder abuse in the past year, with financial abuse affecting 2.1 per cent of seniors annually.










Elder abuse by the numbers in Australia


1 in 6 older Australians (14.8 per cent) experienced abuse in the past 12 months


Financial abuse affects 2.1 per cent of seniors annually


Only one-third of victims seek help


Adult children are the most common perpetrators (nearly 20 per cent of cases)


92 per cent of financial abuse is committed by family members


Sources: Australian Institute of Family Studies, Australian Institute of Health and Welfare




What makes these statistics particularly alarming is the rapid increase in reported cases. Current economic pressures, including housing stress amid the cost-of-living crisis, are exacerbating abuse risks. There's also the growing phenomenon of 'inheritance impatience', where adult children frustrated by longer waits for wealth transfer from parents who are living longer, resort to elder abuse for financial gain.



The vulnerability of aged care settings



People with dementia can be particularly vulnerable to abuse, and this vulnerability increases in residential aged care settings. Elder abuse incidents can go undetected, especially where an older person is not in a position to report the abuse.



The Rothwell case highlights several concerning factors that make aged care residents particularly susceptible to financial exploitation:











  • Access to personal information: Staff often have legitimate access to residents' personal details for care purposes
  • Trust relationships: Residents and families naturally trust care providers
  • Cognitive vulnerabilities: Many residents may have memory issues or cognitive decline
  • Limited oversight: Financial transactions may not be immediately noticed by family members




Warning signs of financial abuse in aged care



  • Unexplained bank transactions or cash withdrawals

  • Missing personal belongings or money

  • Changes to wills, power of attorney, or bank accounts

  • Sudden inability to pay for care or basic needs

  • Resident appears fearful around particular staff members

  • Unexplained gifts or 'loans' to staff members




What families can do to protect their loved ones



The Rothwell case was only discovered because family members were monitoring banking activity—a crucial lesson for all families with loved ones in care.



Regular financial monitoring





  • Set up account alerts for all transactions above a certain amount
  • Review bank statements monthly with your loved one
  • Monitor credit reports regularly
  • Consider appointing a trusted family member as power of attorney



Communication strategies











  • Maintain regular contact with your loved one
  • Ask specific questions about their daily experiences
  • Build relationships with multiple staff members, not just one
  • Attend care plan meetings and facility events



Documentation habits





  • Keep detailed records of your loved one's financial situation
  • Photograph valuable items in their room
  • Document any concerning conversations or incidents
  • Save all important financial and legal documents securely



Did you know?


Did you know?
Adult children make up almost one-fifth of elder abuse perpetrators, while friends (12 per cent), neighbours (7 per cent) and acquaintances (9 per cent) are also commonly responsible. This means vigilance is needed beyond just family relationships.



Getting help: Queensland resources and support



If you suspect financial abuse of an elderly person, Queensland offers several avenues for help and reporting:



Elder Abuse Prevention Unit (Queensland)













National Elder Abuse Helpline




  • Phone: 1800 ELDERHelp (1800 353 374)
  • Free national service that redirects to local support



Queensland Police




  • Report suspected crimes immediately
  • Keep detailed records of suspicious activity

Example Scenario


  1. Even if your loved one isn't in aged care, the principles remain the same: stay involved in their financial affairs, monitor for unusual activity, and don't hesitate to ask questions if something seems off. Financial abuse often starts small and escalates over time.





The bigger picture: A national response needed



Urgent reform to Enduring Power of Attorney laws is needed to prevent financial abuse of older persons, requiring a national safeguarding framework to create consistency across Australia. As authorities stress, 'Elder abuse is everyone's responsibility. Coordinated efforts across all sectors is critically needed to achieve much-needed reform at the national level'.



The woman facing charges in the Rothwell case will have her day in court, but the broader crisis of elder abuse requires all of us to stay vigilant. Whether it's monitoring our own elderly family members' finances or being alert to signs of abuse in our communities, protection starts with awareness and action.



What This Means For You


The detective's words ring particularly true in today's climate: taking advantage of elderly community members will not be tolerated. But achieving that goal requires all of us to be watchful guardians of those who may no longer be able to protect themselves.



Have you noticed any suspicious activity around elderly people in your community? Have you had to navigate protecting a loved one from financial abuse? Share your experiences and advice in the comments below—your insights could help protect someone else's treasured family member.





  • Original Article


    https://7news.com.au/news/aged-care...rly-victims-at-queensland-facility-c-20101395





  • Elder abuse research | Australian Institute of Family Studies

    Cited text: Our findings include that 1 in 6 older Australians are experiencing some form of abuse, and that elder abuse can take the form of: ... People with poo...


    Excerpt: The case comes as new research reveals that one in six older Australians are experiencing some form of abuse



    https://aifs.gov.au/research_programs/elder-abuse-research





  • Elder abuse prevalence among older people living in the community in Australia—Qu—2024—Australian Journal of Social Issues—Wiley Online Library

    Cited text: The survey data suggested that 14.8 per cent of the population aged 65 and older who live in the community (rather than residential care settings) hav...


    Excerpt: The case comes as new research reveals that one in six older Australians are experiencing some form of abuse



    https://onlinelibrary.wiley.com/doi/abs/10.1002/ajs4.284





  • Age Discrimination Commissioner: Australia has a long way to go to end elder abuse

    Cited text: Commissioner Fitzgerald said he was concerned by the latest figures from the National Elder Abuse phone line, which recorded 9,085 calls from July 202...


    Excerpt: the National Elder Abuse helpline recording 9,085 calls from July 2023 to May 2024—a shocking 36 per cent increase from the previous year



    https://humanrights.gov.au/about/ne...ner-australia-has-long-way-go-end-elder-abuse





  • Age Discrimination Commissioner: Australia has a long way to go to end elder abuse

    Cited text: Current economic pressures, including increased housing stress, amid the cost-of-living crisis have the potential to exacerbate the risk of abuse. · ...


    Excerpt: Current economic pressures, including housing stress amid the cost-of-living crisis, are exacerbating abuse risks.



    https://humanrights.gov.au/about/ne...ner-australia-has-long-way-go-end-elder-abuse





  • Older Australians, Justice and safety—Australian Institute of Health and Welfare

    Cited text: People with dementia can be particularly vulnerable to abuse, and this can be increased in residential aged care settings (AIHW 2019a, AIHW 2020a). El...


    Excerpt: People with dementia can be particularly vulnerable to abuse, and this vulnerability increases in residential aged care settings.



    https://www.aihw.gov.au/reports/older-people/older-australians/contents/justice-and-safety





  • The complete guide to statistics on ageing, dementia, capacity and elder abuse in Australia (Updated) - Autonomy First Lawyers

    Cited text: Perpetrators were mostly family members, with adult children the most likely to commit abuse, making up almost one-fifth of perpetrators. Friends (12 per cent...


    Excerpt: Adult children make up almost one-fifth of elder abuse perpetrators, while friends (12 per cent), neighbours (7 per cent) and acquaintances (9 per cent) are also commonly responsible



    https://autonomyfirstlawyers.com/2024/01/22/ageing-statistics/





  • Age Discrimination Commissioner: Australia has a long way to go to end elder abuse

    Cited text: · “With the largest intergenerational wealth transfer in Australia expected to take place in the coming decades, urgent reform to Enduring Power of At...


    Excerpt: Urgent reform to Enduring Power of Attorney laws is needed to prevent financial abuse of older persons, requiring a national safeguarding framework to create consistency across Australia



    https://humanrights.gov.au/about/ne...ner-australia-has-long-way-go-end-elder-abuse





  • Age Discrimination Commissioner: Australia has a long way to go to end elder abuse

    Cited text: · “Elder abuse is a everyone’s responsibility. Coordinated efforts across all sectors is critically needed to achieve much-needed reform at the nation...


    Excerpt: As authorities stress, 'Elder abuse is everyone's responsibility. Coordinated efforts across all sectors is critically needed to achieve much-needed reform at the national level'



    https://humanrights.gov.au/about/ne...ner-australia-has-long-way-go-end-elder-abuse



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This young bitch, if found guilty, I reckon that she won't spend a day in prison, won't have to repay any of her ill gotten gains & receives nothing but a slap on the back of her hand for being a naughty girl.

There'd be no way she could repay the monies, because she'd have absolutely ZILCH in any form of monetary or other value assests to lodge a claim against.
 
An ex husbands grandmother would always offer me money for fuel to pick up a few things from the shops for er, i could never take it, yet her flesh and blood grandkids always put their hand out for the dollars. I guess i was bought up differently, whereby, you help those that are vulnerable rather than take advantage of them. It seems to me that people today are out for themselves and bugger everyone else. It's a sad world that we now live in, but if i can keep my principles on track, then i'm happy.
 
This young bitch, if found guilty, I reckon that she won't spend a day in prison, won't have to repay any of her ill gotten gains & receives nothing but a slap on the back of her hand for being a naughty girl.

There'd be no way she could repay the monies, because she'd have absolutely ZILCH in any form of monetary or other value assests to lodge a claim against.
Not of this country, like the large majority of aged care and disability support workers.

If you consider the above comment racist, take a LONG look at the current personnel of such health care organisations.
 
Bank details like that should not be sitting in their aged care residences for these carers to get their hands on. Need much tighter control in fact it's just a disaster waiting to happen on a much wider scale in my opinion. It's a very sad world when everyone preys on the vulnerable and those that cannot protect themselves. They need to throw the book at her to prevent others doing the same.
 
Bank details like that should not be sitting in their aged care residences for these carers to get their hands on. Need much tighter control in fact it's just a disaster waiting to happen on a much wider scale in my opinion. It's a very sad world when everyone preys on the vulnerable and those that cannot protect themselves. They need to throw the book at her to prevent others doing the same.
In aged care facilities vulnerable residents usually have their bank details and cards, money, items held in a safe.
Also, family members have been found by other family members to take advantage of loved ones.
The other consideration for our elderly is homecare situations where elderly resident give cards to homecare staff to duck to the shop.
My elderly neighbor had been doing this and telling me it was ok; she had the receipt. I pointed out that she only had the receipt for requested purchases, not anything else that may have been spent.
I have convinced her to give a small amount of cash (for on supermarket items) or we do click and collect online for carer to pick up.
 
In aged care facilities vulnerable residents usually have their bank details and cards, money, items held in a safe.
Also, family members have been found by other family members to take advantage of loved ones.
The other consideration for our elderly is homecare situations where elderly resident give cards to homecare staff to duck to the shop.
My elderly neighbor had been doing this and telling me it was ok; she had the receipt. I pointed out that she only had the receipt for requested purchases, not anything else that may have been spent.
I have convinced her to give a small amount of cash (for on supermarket items) or we do click and collect online for carer to pick up.
If you are not scrupulously honest, it is certainly rife for abuse that is for sure and a sad state if affairs.
 
This type of abuse has been going on for years I remember there was an aged care home at Sandgate in Brisbane ( maybe still there) and it was found that some of the abuse was horrific. From memory the state government got involved ( and may have been state run) I just can’t remember all of the details I think I was in my mid twenties which is more then 50 years ago What humans do to each other is some times is unbelievable I fear for my wife and I if we ever have to go into a home. I have asked my children not to put us in a home
 
I personally know someone who first of all groomed and worked their way into the affections of an elderly bachelor relative. Then got access to his cash card and skimmed at least $30,000 from him. And they got away with it!! Disgusting..
 
happens all the time everywhere, we have (are) experienced it from my partner's own son who is POWER OF ATTORNEY and POWER OF GUARDIANSHIP although we seldom see him, over $9,000 he has taken out of her account for one thing or another, $9,000 in one hit, and when questioned about it he tells me I am a sneaky Bastard and gets "hot under the collar".
I have tried to get assistance but it is such a "rigmarole" and although my partner says she wants to take him off POW etc, when it comes to it she backs down.
 
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Expose them. Name the thieves
Those thieves should be made to pay back the money & jail time imposed. A slap on the hand & apologies is just not good enough. What else have they stolen whilst in the people's homes. They won't stop at money. Jail time to teach them a lesson. If they are in Australia on a visa they need to be sent back to where they come from.
 
This young bitch, if found guilty, I reckon that she won't spend a day in prison, won't have to repay any of her ill gotten gains & receives nothing but a slap on the back of her hand for being a naughty girl.

There'd be no way she could repay the monies, because she'd have absolutely ZILCH in any form of monetary or other value assests to lodge a claim against.
Yes it is so unfair. It’s got to where we can’t trust anybody nowadays. I hope they do make her repay those poor people. It’s disgusting.🤬🤬🤬🤬
 
It’s absolutely disgusting how we can’t trust anybody nowadays. People are getting scammed ripped off by family friends support workers workers everyone such a sad world we live in now. A pity what’s ahead for our children and grandchildren and great grandchildren.🥲🥲🥲🥲🥲
 
They want this to have sharia law? lets start here and chop here hand off and not the she wipes her arse with?
 
They want this to have sharia law? lets start here and chop here hand off and not the she wipes her arse with?
Chop off both hands and be done with it.

Problem solved!
 
happens all the time everywhere, we have (are) experienced it from my partner's own son who is POWER OF ATTORNEY and POWER OF GUARDIANSHIP although we seldom see him, over $9,000 he has taken out of her account for one thing or another, $9,000 in one hit, and when questioned about it he tells me I am a sneaky Bastard and gets "hot under the collar".
I have tried to get assistance but it is such a "rigmarole" and although my partner says she wants to take him off POW etc, when it comes to it she backs down.
This is clear and simple elder abuse.
 
Not of this country, like the large majority of aged care and disability support workers.

If you consider the above comment racist, take a LONG look at the current personnel of such health care organisations.
I'm a racist too matey, so no worries. We defend our homeland against these thieving cultures that come here with hand exposed and still rip us off. I can think of an ancient culture right here that does that too. But our problem is appeasers, who allow this to happen. And there are a couple of them right here on SDC. It must make them feel so warm and smug while letting the country down.
 
Expose them. Name the thieves
Those thieves should be made to pay back the money & jail time imposed. A slap on the hand & apologies is just not good enough. What else have they stolen whilst in the people's homes. They won't stop at money. Jail time to teach them a lesson. If they are in Australia on a visa they need to be sent back to where they come from.
Yep....deport. No excuses.
 
As some have pointed out here that is has been going on for a long time.
I will add that this has been going on for a long time from the Nursing Home Companies themselves overcharging and now NDIS Service providers overcharging all the way down to individuals like this young woman who really is a scapegoat distraction an easy target to what I just mentioned.
 

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