We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

 

[Ian1]

Certainly a $10 ‘compensation’ is an insult, and laughable! In days gone by, a genuine food complaint was taken seriously. These were back in the days when customer service was the main focus, as well as the popular saying: the customer is always right. As has been pointed out, there are some anomalies in this story: 1) why was the needle still in the garlic bread? 2) did someone insert the needle for devilment while it was on the store shelf? 3) why did the complainant approach the manufacturer, since the product was purchased from Woolies? 4) why was Consumer Affairs not notified? 5) or the police? It appears as though Goodman Fielder did not display any interest in what expenses the complainant had incurred as a result. Why not? Or are we not being told the whole story? Lots of unanswered questions here. Certainly the suggestion that we inspect every potential mouthful is ludicrous! We have come to expect that quality control prevents the need for such extreme measures becoming necessary.

 

[Singomate]

We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

Unfortunately the manufacturer will wait until you stop complaining, and do nothing. I urge you to report to Government department both State and Federal.

 

[Vinylted]

Brings to mind the incident(s) of needles in strawberries from Queensland. Did they ever catch that person(s)... ??

 

[relljube]

If this is true then definitely should have been compensated and dentist Bill paid.
Easy if they don't address is further take it further.

I'm a little sceptical, why is it always needles !!!

If that needle was in the bread when it was getting made the needle wouldn't look so clean ..new and shiny.

Again why is it ALWAY A NEEDLE and how would it have gotten in there.

I'm with you - I think it is a scam to get money.

 

[Cherelle]

We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The manufacturer should have been sued for dental costs and pain and suffering. A $10 voucher is crap.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

 

[Cherelle]

Brings to mind the incident(s) of needles in strawberries from Queensland. Did they ever catch that person(s)... ??

I think they did catch the person in Queensland.

 

[Catherines]

How and when did that needle get in there? That is the first question that needs answering. It seems needles have become the weapon of choice all of a sudden.

If this is true then definitely should have been compensated and dentist Bill paid.
Easy if they don't address it then take further action .

I'm a little sceptical, why is it always needles !!!

If that needle was in the bread when it was getting made the needle wouldn't look so clean ..new and shiny.

Again why is it ALWAY A NEEDLE and how would it have gotten in there.

I agree, why always needles?? It would have broken when the dough was being kneaded with the machinery used at the time of manufacture. Surely a needle, if it was in there when the bread was baked, would have poked his mouth somewhere or could have also snapped and broken rather than it breaking a tooth!! Perhaps it’s time to also change dentists and get one that can advise on more advanced care of teeth as it seems this man’s dental issues need to be addressed so he strengthens his teeth. If true, then compensation was way too inadequate & the man’s dental bill plus further compensation, needs to be paid. Surely Woolworths are not responsible for every single item they sell - they sell millions and millions of items in every store, every day and cannot be expected to check each one every day - it’s the manufacturers responsibility. I’m not siding with Woolworths here but if we expect Woolworths to check every item then we must expect to pay a minimum of at least $25-35 for a loaf of bread which will cover Woolworths cost for that extra staff and time needed. Are we ready for such extra cost??!!

 

[MindyMac]

There are some nasty people that go about supermarkets slipping needles into food items for the hell of it. Not the supermarket or manufacture's fault!!

Could have been an disgruntled employee at the manufacturer.

 

[MindyMac]

It's not Woolworths fault but the manufacturer. Either way I'd be seeing a solicitor. If the couple took and used the $10 Voucher then they have accepted the settlement. They should have turned down the $10 Voucher. Although, pretty hard to knock back if Wollies put 2,000 Points credit onto their card = the $10. If Woolworths did this, then beyond their control to refuse that insulting settlement.

 

[Mark1]

Why would anyone re-insert the alleged needle into the bread after the incident?
If a person suspected that there was a needle in their mouth. They would not carefully remove it still attached to the bread.
A person would get the needle out of their mouth asap.

Yes, sounds a bit dodgy to me as well. It wouldn't be a shiny needle if it was baked in the bread. That would also be the reason that Woolies and the supplier have not done anything about it.

 

[Di Di]

We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

No way! He should be compensated for the cost of the tooth repair, which could be over $1000.00 !!! I won't be buying this Garlic bread until I hear that the company has made a recall AND looked after this poor man

 

[Keswickian]

That's typical of Woolworth. Hence why I only go to Woolworth when it is strictky necessary. The Manager of the store at the time was enough for me when he wouldn't accept responsibility for anything.

As for Woolworths and what they stated and I quote "" ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’"", that is BS at it's utmost.

Woolworth is the point of sale and they are responsible for the goods they sell regardless of who supllied those good to them. It is their sole responsibilty to make sure the goods they sell are fit for the purpose.

There is a case which quickly comes to mind and from memory (it was the Finileak case although I am not 100% sure if that is what the name was) where the Court found against the shop who sold the product when the user ended up in an accident, NOT THE MANUFACTURER OF THE PRODUCT.!

The only recourse the seller of the product had to recover his losses was to sue his supplier and the manufacturer of the product.

In closing, may I suggest that Janelle and her partner go and talk to Woolworth once again threatening them with legal action if they don't come to the plate, and do so if Woolworth don't respond.

Woolworths should investigate, by all means, in case there is a deliberate attempt to insert items into the product in their store; but they cannot be held responsible for an object occurring accidentally in any product supplied by a third party.
It would be quite unreasonable for them to undertake extensive checks on every one of the many thousands of items they sell every day.
It would mean establishing resources (almost literally) to find a needle in a haystack. The cost of doing that would be prohibitive and payable by us the consumer pushing the cost of groceries sky high. It would mean establishing resources (almost literally) to find a needle in a haystack and the effectiveness could not possibly be guaranteed.

 

[Suzanne rose]

How and when did that needle get in there? That is the first question that needs answering. It seems needles have become the weapon of choice all of a sudden.

I agree, why always needles?? It would have broken when the dough was being kneaded with the machinery used at the time of manufacture. Surely a needle, if it was in there when the bread was baked, would have poked his mouth somewhere or could have also snapped and broken rather than it breaking a tooth!! Perhaps it’s time to also change dentists and get one that can advise on more advanced care of teeth as it seems this man’s dental issues need to be addressed so he strengthens his teeth. If true, then compensation was way too inadequate & the man’s dental bill plus further compensation, needs to be paid. Surely Woolworths are not responsible for every single item they sell - they sell millions and millions of items in every store, every day and cannot be expected to check each one every day - it’s the manufacturers responsibility. I’m not siding with Woolworths here but if we expect Woolworths to check every item then we must expect to pay a minimum of at least $25-35 for a loaf of bread which will cover Woolworths cost for that extra staff and time needed. Are we ready for such extra cost??!!

Totally agree

 

[Suzanne rose]

I think they did catch the person in Queensland.

And I think that person gave ideas to others to say a needle was in their food to try and get compensated

 

[Roscoe44]

A lot of responsible food manufacturers do have x ray machines at the end of their production lines, but these are not infallible.

 

[JustPat]

OMG the response the couple have had has been dismal to say the least. I used to buy that brand garlic bread on a regular basis and never had a problem with it but had to cut my carbohydrates levels way back due to blood sugar levels so have not had it for a long time.

 

[DeeBee77]

We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

Sounds like a porky pie very suss indeed

 

[Izzabel]

We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

I would have gone straight to the governing body on food safety. An ombudsman or someone with similar powers over food safety rules.

 

[Kelpie]

Woolworths should investigate, by all means, in case there is a deliberate attempt to insert items into the product in their store; but they cannot be held responsible for an object occurring accidentally in any product supplied by a third party.
It would be quite unreasonable for them to undertake extensive checks on every one of the many thousands of items they sell every day.
It would mean establishing resources (almost literally) to find a needle in a haystack. The cost of doing that would be prohibitive and payable by us the consumer pushing the cost of groceries sky high. It would mean establishing resources (almost literally) to find a needle in a haystack and the effectiveness could not possibly be guaranteed.

Perhaps what you say in right but that is the law. The seller is responsible for the goods they sell as they are the selling point, not the supplier. As such the only recourse the customner has is to go to the seller for compensation and in turn the seller (In this case Woolworths) can go for a refund to their supplier if they needs so.

That is the Law and may I suggest you check it out. Been there done that.