We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

 

[Thecheesequeen]

Definitely not adequate, especially if a vis to the dentist was required. However, not WW fault. Many years ago I found something dodgy in a packet of chips, and sent it to the manufacturer to complain and investigate. It turned out to be a lump of dried soil. My compensation was a letter of apology and two postage stamps, worth 14c each at the time!

 

[Cheezil]

Regardless of blame, surely the ACCC or Consumer Affairs would sort this out & make them accountable. It's just not good enough that required procedures have not been followed! I hope this poor man gets dentist bill sorted at the very least, without having to resort to solicitor involvement!

 

[Vio Kot]

How sad that not all companies take responsibility for their mistakes. That no recall of the item was advised and a $10 compensation for what, to buy another piece of garlic bread. Why has this company not been investigated and held accountable and and fined for their irresponsibility. Why has it come to us to be responsible to check our food before consumption, ridiculous. Take it to a current affair and he might get his tooth fixed

 

[riskydave]

We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

 

[riskydave]

Photos and Solicitor that's where I'd be going...stir them up a bit.

 

[Suzanne rose]

If this is true then definitely should have been compensated and dentist Bill paid.
Easy if they don't address it then take further action .

I'm a little sceptical, why is it always needles !!!

If that needle was in the bread when it was getting made the needle wouldn't look so clean ..new and shiny.

Again why is it ALWAY A NEEDLE and how would it have gotten in there.

 

[Frothy13]

We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

The consumer should not have to be thinking about what contaminant is lurking in the food they are going to eat. Furthermore this is definitely the responsibility of the manufacturer to address with the consumer, and definitely compensate them, by footing the bill for the Dentist!!

 

[Janice Reilly]

There are some nasty people that go about supermarkets slipping needles into food items for the hell of it. Not the supermarket or manufacture's fault!!

 

[Baz1960]

We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

Simply, a Workcover matter.

 

[Cyberchook]

This situation is obviously unacceptable but I am curious how biting on a needle would break a healthy tooth all the same. If something larger yes. Anomalies do happen of course.

 

[Ronloby]

Go straight to the ACCC and report the problem. Also, tell Goodman Fielder you are going to the ACCC. Stir them up. $10 for a dentist's bill, you're joking.

 

[Kelpie]

Simply, a Workcover matter.

That's typical of Woolworth. Hence why I only go to Woolworth when it is strictky necessary. The Manager of the store at the time was enough for me when he wouldn't accept responsibility for anything.

As for Woolworths and what they stated and I quote "" ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’"", that is BS at it's utmost.

Woolworth is the point of sale and they are responsible for the goods they sell regardless of who supllied those good to them. It is their sole responsibilty to make sure the goods they sell are fit for the purpose.

There is a case which quickly comes to mind and from memory (it was the Finileak case although I am not 100% sure if that is what the name was) where the Court found against the shop who sold the product when the user ended up in an accident, NOT THE MANUFACTURER OF THE PRODUCT.!

The only recourse the seller of the product had to recover his losses was to sue his supplier and the manufacturer of the product.

In closing, may I suggest that Janelle and her partner go and talk to Woolworth once again threatening them with legal action if they don't come to the plate, and do so if Woolworth don't respond.

 

[Shane/#]

We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

Put it on Current Affair that will get them moving no investigation into this is so wrong what does it take a death to investigate boycott the product and the company would be screaming get of your arse and investigate

 

[Roscoe44]

As a retired Environmental Health Officer (Health Inspector) in Victoria, the complaint should be taken to your local Council first for them to investigate the complaint. They should inform Woolworths of the complaint but retain possession of the product. Then advise the manufacturer of the complaint and take the food product to their NATA approved laboratory for examining to determine whether or not the needle was baked into the product. If the needle was baked into the product, then the EHO's Council should start proceedings against the company. If the needle wasn't baked in the product then they should refer the matter to the Police as this is then a police matter to follow up. The Council should also inform their State Health Department to do a food recall of the product. The first port of call should always be Local Government and do not try to remove the needle.

 

[Mindygirl12022]

Regardless of blame, surely the ACCC or Consumer Affairs would sort this out & make them accountable. It's just not good enough that required procedures have not been followed! I hope this poor man gets dentist bill sorted at the very least, without having to resort to solicitor involvement!

Yes for sure things like this should be reported on to the ACCC. It's their job to address them and they will get some better compensation than the customer.

 

[Roscoe44]

As a retired Environmental Health Officer (Health Inspector) in Victoria, the complaint should be taken to your local Council first for them to investigate the complaint. They should inform Woolworths of the complaint but retain possession of the product. Then advise the manufacturer of the complaint and take the food product to their NATA approved laboratory for examining to determine whether or not the needle was baked into the product. If the needle was baked into the product, then the EHO's Council should start proceedings against the company. If the needle wasn't baked in the product then they should refer the matter to the Police as this is then a police matter to follow up. The Council should also inform their State Health Department to do a food recall of the product. The first port of call should always be Local Government and do not try to remove the needle.

Sorry I forgot to add that any food sold by anyone who did not make the product is sold with what is called an "Implied Warranty" which means that the seller isn't responsible but the manufacturer is.

 

[Mr Chips]

I think all foods should be X-Rayed before they leave the store. X-Ray machines should be installed at all checkouts and in all small food retailers' premises plus all customers should wear X-Ray proof clothing! Also whilst we are on the subject there should be probe testing of all food items before they leave the store to test for toxins and ensure that sugar levels etc are meeting health and safety standards. Customers should be provided with probe-proof shields and be tested for their sugar levels prior to exiting the store. Sorry, I know this is childish and I do empathise with the unfortunate customers here but considering how many millions of food products pass through supermarkets alone each day, one has to wonder where will it all stop as far as complaints go. Also, common sense should rear its ugly head here and say that Woolworths cannot be held responsible for this product having been sold with the results of someone darning their socks during lunchbreak at Goodman Fielder. How do retailers provide a service when they are worrying about the cost of installing X-Ray machinery?

 

[Lesleymorris58]

We all love a nice loaf of garlic bread – it’s simple, comforting food at its finest. The soft and buttery goodness just melts in your mouth, making it a fine addition to any meal.

But what if the garlic bread you bought from the grocery store unexpectedly included a horrible surprise?

Imagine biting into the bread and cracking your tooth on a hidden needle…it's a harrowing scenario that sends shivers down your spine, right?

Unfortunately, that’s exactly what happened to one Perth man who purchased a loaf of garlic bread from his local Woolworths store.

Garlic bread is a comfort food for many people, but this shocking incident might make you think twice before indulging in this snack. Credit: Pexels/nikhil bali.

Janelle and her partner were enjoying their garlic bread when suddenly the man felt something strange in his mouth after he took a bite of the La Famiglia garlic bread — a product supplied by bread manufacturer Goodman Fielder. The couple had purchased the product from a Woolworths store in Stirling Central shopping centre in Westminster, Perth two weeks prior.

Upon closer inspection, the couple found a 4-centimetre needle protruding from the bread.

Janelle recalled: 'My partner bit down on this and cracked his tooth, not to mention this could kill someone if they swallowed it.’

Shocked by the incident, Janelle immediately raised the concern and complained to both the supermarket giant and the manufacturer.

The couple found a 4 cm needle inside the loaf of La Famiglia garlic bread. Credit: Facebook.

However, instead of receiving the expected assistance for her case, she was met with a disheartening response.

Goodman Fielder 'offered' Janelle a measly $10 Woolworths voucher for compensation.

'Do you think a $10 Woolworths voucher is valid at the dentist?' the woman questioned.

'That’s what the company that makes the garlic bread thinks.'

It should be noted that while the product is sold at Woolworths, the item is not produced by the supermarket giant and is supplied by third-party manufacturers.

Additionally, the supplier is responsible for customer complaints regarding the issues with their products. To protect public health and safety, companies need to have an informed and comprehensive approach to responding to these crises.

The initial response should begin with an investigation to identify the nature and extent of the problem and to confirm the source of the contamination.

Companies must investigate quickly and thoroughly, and be prepared to trace back the food through the entire supply chain. In addition, they need to stay informed of current food safety regulations and standards and engage with the relevant government bodies responsible for overseeing food safety.

Companies should also review their communication plan and develop appropriate messages to distribute to the public. They must also be prepared to handle inquiries from consumers, retailers, and other stakeholders.

Furthermore, companies need to act quickly to protect their customers’ safety and to demonstrate that they take the safety and quality of their products seriously.

Companies should keep detailed records of their findings and the steps taken to resolve the incident to be transparent and accountable.

Finally, companies should provide appropriate compensation to those affected..

This is important to rebuild public trust and to ensure that customers understand that their safety is the company’s priority. Right now, it’s unclear whether Goodman Fielder has taken any of the necessary steps.

Meanwhile, Janelle slammed Goodman Fielder and Woolworths for their ‘absolutely shocking’ customer service.

She claimed: 'Nothing has been done - no recall, no callback, no nothing.’

A spokesperson for Woolworths responded to the complaint, saying: ‘We know this would have been very concerning for the customer. We understand that they have reached out to the supplier directly as this is not a Woolworths product.’

They also stated that the team is currently investigating the incident.

The representative added: ‘We’re happy to follow up again with the customer if they would like that after the initial complaint was addressed with our store team.’

Goodman Fielder, on the other hand, has yet to provide any statements regarding the issue.

Key Takeaways

• A man claims he cracked his tooth on a needle hidden inside a loaf of garlic bread bought from Woolworths.
• The bread manufacturer offered the couple a $10 Woolworths voucher as compensation.
• The couple was unhappy with the response from Woolworths and bread manufacturer Goodman Fielder.
• Woolworths said that they would follow up with the customer after their initial complaint was addressed.

While incidents like this are rare, it’s a timely reminder to always check a product before eating and to eat mindfully, without distractions.

The best way to ensure that your food is safe is to take the time to check it thoroughly before eating. This can sometimes be a tedious process, but it’s always better to be safe than sorry.

What are your thoughts on this story? Do you think $10 was adequate compensation or would you have done the same thing in the customer’s situation? Share them with us in the comments!

What if their grandchild was there for dinner that night, and it was them and not him? I would never forgive myself, well that should be the company’s and Woolworths reaction!!!

 

[Yani]

Why would anyone re-insert the alleged needle into the bread after the incident?
If a person suspected that there was a needle in their mouth. They would not carefully remove it still attached to the bread.
A person would get the needle out of their mouth asap.