Thousands of NAB customers 'thrown out' of their accounts after major outage
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In an age where we rely on technology, these advancements could also face vulnerable situations that could affect our daily lives.
One of Australia's biggest banks recently faced this issue, as they received complaints about getting 'thrown out' of their hard-earned savings accounts.
This incident raised concerns about the reliability of digital financial infrastructures and left many customers wondering, 'Could I be next?'
Thousands of National Australia Bank (NAB) customers were logged out of their bank accounts due to 'technical issues' affecting their internet and mobile services.
The trouble began around 4 pm on a Thursday, when users reported service disruptions in the outage tracking website, Downdetector.
The NAB received over 1,900 complaints within the first 30 minutes of the outage, signalling a significant disruption.
Customers could not access their funds, check account balances, or do personal or business-related transactions.
'Asking for a new version of online banking but won't work', one customer shared their frustration on social media.
Other users also speculated if the NAB's banking services had 'been hacked'.
The NAB responded to the outage and shared on their official channels that they were experiencing 'technical difficulties'.
'We're sorry for any inconvenience this is causing our customers. Our tech team is currently investigating and working to fix this as soon as possible,' an NAB spokesperson said.
The NAB's digital services resumed operations at 6:40 pm on Thursday.
However, many customers still feel uneasy about the bank's services.
The bank experienced a similar outage back in July, which locked users out of their accounts for several hours.
This incident serves as a reminder to have a backup plan when it comes to finances.
While digital banking services offer convenience, stay prepared for any unexpected outages.
Here are a few tips to remember during digital banking downtimes:
Were you affected by the NAB outage? Have you experienced similar issues with other banks? Share your stories and banking tips with us in the comments section below!
One of Australia's biggest banks recently faced this issue, as they received complaints about getting 'thrown out' of their hard-earned savings accounts.
This incident raised concerns about the reliability of digital financial infrastructures and left many customers wondering, 'Could I be next?'
Thousands of National Australia Bank (NAB) customers were logged out of their bank accounts due to 'technical issues' affecting their internet and mobile services.
The trouble began around 4 pm on a Thursday, when users reported service disruptions in the outage tracking website, Downdetector.
The NAB received over 1,900 complaints within the first 30 minutes of the outage, signalling a significant disruption.
The recent NAB outage marked the bank's second outage for the year, just one month after the first major outage. Image Credit: Shutterstock/rafapress
Customers could not access their funds, check account balances, or do personal or business-related transactions.
'Asking for a new version of online banking but won't work', one customer shared their frustration on social media.
Other users also speculated if the NAB's banking services had 'been hacked'.
The NAB responded to the outage and shared on their official channels that they were experiencing 'technical difficulties'.
'We're sorry for any inconvenience this is causing our customers. Our tech team is currently investigating and working to fix this as soon as possible,' an NAB spokesperson said.
The NAB's digital services resumed operations at 6:40 pm on Thursday.
However, many customers still feel uneasy about the bank's services.
The bank experienced a similar outage back in July, which locked users out of their accounts for several hours.
This incident serves as a reminder to have a backup plan when it comes to finances.
While digital banking services offer convenience, stay prepared for any unexpected outages.
Here are a few tips to remember during digital banking downtimes:
- Don't put all your eggs in one basket. Consider having accounts with multiple banks, so you have access to money if one bank's system goes down.
- In an increasingly cashless society, keep some cash stored in your homes or wallets in case of emergencies.
- Sign up for notifications from your bank to receive immediate updates on any technical issues or outages.
- Familiarise yourself with other methods of banking, such as telephone banking or visiting a local branch when you're able to.
- Regularly check your accounts for any unauthorised transactions, especially after an outage. These incidents could sometimes be linked to security breaches.
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