In a recent administrative mishap that has left many Queenslanders scratching their heads, the Transport and Main Roads (TMR) department has mistakenly charged thousands of vehicle owners twice for their registration fees.

This error has left many motorists out of pocket, with some still unaware of the overpayment.

In July last year, approximately 16,401 drivers received their vehicle registration notices as usual.

However, due to an administrative error, these same drivers were sent the same bill again three months later.

Thousands of Queensland drivers have been charged twice for vehicle registration. Image source: Shutterstock.

Alarmingly, nearly 1,000 people paid the second bill, leading to an overpayment that required refunds estimated to be in the hundreds of thousands of dollars.

This situation has left many Queenslanders frustrated and questioning the efficiency of the TMR.

TMR has stated that 95 per cent of these customers were refunded by November.

However, the remaining 5 per cent who paid via Australia Post could not receive automatic refunds and remain out of pocket as of January.

Queensland’s Transport Minister Bart Mellish has labelled the error as 'unacceptable'.

'We expect TMR and the third-party providers to do better,' he stated in an interview.

In response to the blunder, an immediate review was launched, and measures have now been put in place to prevent a repeat of the error, according to TMR.

Unfortunately, this is not the first time TMR has been in the spotlight for the wrong reasons.

In September, a design fault was blamed for 1800 drivers wrongly being handed double demerits points for seatbelt offences.

Some drivers even had their licences suspended due to the error.

TMR has since stated that the system is now fixed, and all traffic histories have been corrected.

Key Takeaways

• Nearly 16,401 Queensland drivers were erroneously charged twice for vehicle registration fees due to a Transport and Main Roads (TMR) error.
• While 95 per cent of the affected customers were refunded by November, the remaining 5 per cent who paid via Australia Post are still awaiting refunds as of January.
• Queensland’s Transport Minister Bart Mellish described the incident as unacceptable and assured that measures are in place to prevent such errors in the future.
• The overcharging blunder followed another issue where 1800 drivers were incorrectly given double demerit points for seatbelt offences due to a TMR design fault.

What are your thoughts on this story? Were you affected by this error? Let us know in the comments below.

 

[Ronloby]

Do they have LEFT-HAND drive vehicles in QLD? Must do by the photo.

 

[Hel]

In a recent administrative mishap that has left many Queenslanders scratching their heads, the Transport and Main Roads (TMR) department has mistakenly charged thousands of vehicle owners twice for their registration fees.

This error has left many motorists out of pocket, with some still unaware of the overpayment.

In July last year, approximately 16,401 drivers received their vehicle registration notices as usual.

However, due to an administrative error, these same drivers were sent the same bill again three months later.

View attachment 39378

Thousands of Queensland drivers have been charged twice for vehicle registration. Image source: prostooleh on Freepik.

Alarmingly, nearly 1,000 people paid the second bill, leading to an overpayment that required refunds estimated to be in the hundreds of thousands of dollars.

This situation has left many Queenslanders frustrated and questioning the efficiency of the TMR.

TMR has stated that 95 per cent of these customers were refunded by November.

However, the remaining 5 per cent who paid via Australia Post could not receive automatic refunds and remain out of pocket as of January.

Queensland’s Transport Minister Bart Mellish has labelled the error as 'unacceptable'.

'We expect TMR and the third-party providers to do better,' he stated in an interview.

In response to the blunder, an immediate review was launched, and measures have now been put in place to prevent a repeat of the error, according to TMR.

Unfortunately, this is not the first time TMR has been in the spotlight for the wrong reasons.

In September, a design fault was blamed for 1800 drivers wrongly being handed double demerits points for seatbelt offences.

Some drivers even had their licences suspended due to the error.

TMR has since stated that the system is now fixed, and all traffic histories have been corrected.

Key Takeaways

• Nearly 16,401 Queensland drivers were erroneously charged twice for vehicle registration fees due to a Transport and Main Roads (TMR) error.
• While 95 per cent of the affected customers were refunded by November, the remaining 5 per cent who paid via Australia Post are still awaiting refunds as of January.
• Queensland’s Transport Minister Bart Mellish described the incident as unacceptable and assured that measures are in place to prevent such errors in the future.
• The overcharging blunder followed another issue where 1800 drivers were incorrectly given double demerit points for seatbelt offences due to a TMR design fault.

What are your thoughts on this story? Were you affected by this error? Let us know in the comments below.

Isn't it amazing that when the government makes a mistake we all have to forgive, grin and bear it. But woe betide if we make a mistake - we'll be hauled over the coals for it. It's high time they GOT IT RIGHT! It's not as if they haven't been doing it forever!

 

[Jarred Santos]

Do they have LEFT-HAND drive vehicles in QLD? Must do by the photo.

The image has been replaced. Thanks for bringing it to our attention, @Ronloby!

 

[Phantom55]

In a recent administrative mishap that has left many Queenslanders scratching their heads, the Transport and Main Roads (TMR) department has mistakenly charged thousands of vehicle owners twice for their registration fees.

This error has left many motorists out of pocket, with some still unaware of the overpayment.

In July last year, approximately 16,401 drivers received their vehicle registration notices as usual.

However, due to an administrative error, these same drivers were sent the same bill again three months later.

View attachment 39437

Thousands of Queensland drivers have been charged twice for vehicle registration. Image source: Shutterstock.

Alarmingly, nearly 1,000 people paid the second bill, leading to an overpayment that required refunds estimated to be in the hundreds of thousands of dollars.

This situation has left many Queenslanders frustrated and questioning the efficiency of the TMR.

TMR has stated that 95 per cent of these customers were refunded by November.

However, the remaining 5 per cent who paid via Australia Post could not receive automatic refunds and remain out of pocket as of January.

Queensland’s Transport Minister Bart Mellish has labelled the error as 'unacceptable'.

'We expect TMR and the third-party providers to do better,' he stated in an interview.

In response to the blunder, an immediate review was launched, and measures have now been put in place to prevent a repeat of the error, according to TMR.

Unfortunately, this is not the first time TMR has been in the spotlight for the wrong reasons.

In September, a design fault was blamed for 1800 drivers wrongly being handed double demerits points for seatbelt offences.

Some drivers even had their licences suspended due to the error.

TMR has since stated that the system is now fixed, and all traffic histories have been corrected.

Key Takeaways

• Nearly 16,401 Queensland drivers were erroneously charged twice for vehicle registration fees due to a Transport and Main Roads (TMR) error.
• While 95 per cent of the affected customers were refunded by November, the remaining 5 per cent who paid via Australia Post are still awaiting refunds as of January.
• Queensland’s Transport Minister Bart Mellish described the incident as unacceptable and assured that measures are in place to prevent such errors in the future.
• The overcharging blunder followed another issue where 1800 drivers were incorrectly given double demerit points for seatbelt offences due to a TMR design fault.

What are your thoughts on this story? Were you affected by this error? Let us know in the comments below.

to be expected with new paperless offices..the burden of errors falls on the customer,

 

[RodgerDodger]

Hello all
Iam in sydney metro and the RMS CAUSED ME NO END OF GRIEF, with my licence renewal and dont know what was worse, the level of incompetence right across the department as I spoke to a different person each phone call that was in between the endless emails and the contact us portal. Akeyboard stroke to start it and 6 weeks to correct their ERROR. I thought how many times this charge(fee) I got HAS BEEN missed by rest of you and paid it.