This shopping centre ban has everyone in town talking: ‘This doesn’t make sense’

Australia has been moving towards a more pet-friendly environment, with dogs being welcomed into more public spaces than ever before.

We've seen this trend take flight, with major airlines allowing dogs into cabins on domestic flights.

But in the bustling heart of North Sydney, a local shopping centre’s recent decision has sparked a fiery debate among residents, leaving the community at odds over a seemingly simple rule change.



Mall 88 in St Leonards, a mere five kilometres northwest of Sydney's CBD, has implemented a ban on dogs in lifts, a move that has left many scratching their heads and others nodding in agreement.

The ban, introduced by Lane Cove Council, has been met with confusion, frustration, and support.


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A ban on a shopping centre in North Sydney caused an uproar among residents. Credit: Facebook


One local woman took to social media to express her surprise and concern over the new policy.

‘Is this because we need to keep our dogs safe from the disgusting and continuously dirty lift?’ she questioned.

‘What suggestions are there for people with dogs who can't physically manage the stairs?’

The community's response was as varied as the breeds of dogs that stroll through the shopping centre.

Some residents staunchly defended the presence of well-behaved dogs in lifts, saying, ‘dogs in this area are better behaved than most humans’.



Others, however, cited allergies, phobias, and traumatic experiences with dogs as valid reasons for the ban.

‘The lifts at 88 are for people with disability or mobility issues,’ one commented.

‘OK, but some people with disabilities have dogs,’ somebody responded.

The debate didn't stop there. Some pointed out the practical challenges the ban posed.

‘I’d like to point out that dogs aren’t to go on the escalators either,’ another person wrote.

‘So how do you get from the car park to the ground floor if not in the lift? I’ve used it with my dog many times for this exact reason,' one commenter explained.



In response to the uproar, a spokeswoman for Lane Cove Council clarified the decision.

‘The sign has been placed at the lifts by Council as a measure to help address a recurring issue of cleanliness in the lifts, she said.

‘Council had been receiving ongoing reports of a strong urine smell within the lifts and it became apparent over time that the issue was related to dogs urinating in the lift.’

‘As there are other networks of ramps and stairs to reach Wadanggari Park, the council has placed signage at the lifts in an attempt to reduce the impacts of dogs urinating within this space—as is the case with other scenarios, this does not apply to those with assistance dogs.’



In a similar story, Frankston Council in Melbourne enforced a ban on dogs within 10 metres of children’s playgrounds, with a $200 fine for non-compliance.

This ban resulted in mixed reactions from the community, with some slamming the regulation as overreaching, while others support the focus on child safety. You can read more about the story here.
Key Takeaways
  • A popular shopping centre in St Leonards, North Sydney, has banned dogs from using the lifts, which has divided locals.
  • Some locals have expressed concerns about practicality, questioning how people with dogs or those who can't manage the stairs are meant to navigate the shopping centre.
  • Others support the ban, citing allergies, phobias, and concerns over cleanliness and safety as reasons dogs should not be allowed in shopping centre lifts.
  • Lane Cove Council has stated that the ban was introduced to address cleanliness issues after reports of strong urine smells but clarified that the rule does not apply to assistance dogs.
Have you encountered similar pet-related policies in your local shopping centres? How do you feel about dogs in public spaces like elevators? Share your stories and opinions in the comments below.
 
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My dog comes most places with us but never in a shop. Twice now we have been out for lunch in two different places where to access the dog friendly outside area we have had to walk through the actual cafe. Obviously it’s allowed but I just kept apologising to the people enjoying their meals. We usually go to places with an outside area that is more accessible with him or get takeaway and eat in the park. Just because I love my dog I don’t expect everyone else to
 
Life is too short to haggle over issues
of this type. Responsible Owners respect
the people who are distressed by the Dogs presence wherever it may be and they are entitled to their opinion but the question is what is the solution for this dilemma .
Maybe a general meeting for both sides of the problem to come to a reasonable
assumption of a fair go for all.
Compromise might include special areas
for the animals to come to on a certain day or days.
The smaller dogs are easy to deal with, they are comfortable sitting in the trolley, with some sort of blanket for their comfort.

The larger Dogs could create other issues, if the Dogs are likely to be hostile to each other or to humans. Children are an other concern especially if the children
want to pat the animals . Everybody knows the potential is there, even if it never becomes a reality,whereby the tension it presents among Shoppers is
it really worth the hassle and uncertain
outcomes ?
The dog is more than comfortable at home, you won't be long. He or She is not likely to have any real anxiety attack in your absence. Make a fuss when you get home.... Good Boy or Good Girl . It isn't
Rocket Science. Adults CHILL OUT it isn't the end of the World if you leave Poochy
comfortably at home.
 
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Why would you take a dog, unless it’s an assistance dog, to a shopping centre? Even my rather spoilt “fur nephew” gets left at home, doesn’t even get to go to Bunnings.
ii agree. think about the people who do not WANT animals around them due to breathing difficulties. there is a proper place for animals and that is in their own property. I would love a cat or puppy but i am unable to have one.
 
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The only dogs that should be at any shopping centre are assistance dogs, and that includes Bunnings. I work at a Bunnings, I do not particularly like dogs and don’t want customers dogs licking me or my hair, which has happened before. Now I tell customers they need to keep their dogs away from me, some get offended, but I don’t believe I need to pander to any customers who think just because they love their dog everyone should. I have on occasion told customers dogs to get down when they have tried to jump up at me. Again some get offended but I point out the rule, if you bring your dog to Bunnings it needs to be under control. If you can’t control it, put it back in the car, or don’t bring it in the first place.
 
The only dogs that should be at any shopping centre are assistance dogs, and that includes Bunnings. I work at a Bunnings, I do not particularly like dogs and don’t want customers dogs licking me or my hair, which has happened before. Now I tell customers they need to keep their dogs away from me, some get offended, but I don’t believe I need to pander to any customers who think just because they love their dog everyone should. I have on occasion told customers dogs to get down when they have tried to jump up at me. Again some get offended but I point out the rule, if you bring your dog to Bunnings it needs to be under control. If you can’t control it, put it back in the car, or don’t bring it in the first place.
you and me we stand together.
The only dogs that should be at any shopping centre are assistance dogs, and that includes Bunnings. I work at a Bunnings, I do not particularly like dogs and don’t want customers dogs licking me or my hair, which has happened before. Now I tell customers they need to keep their dogs away from me, some get offended, but I don’t believe I need to pander to any customers who think just because they love their dog everyone should. I have on occasion told customers dogs to get down when they have tried to jump up at me. Again some get offended but I point out the rule, if you bring your dog to Bunnings it needs to be under control. If you can’t control it, put it back in the car, or don’t bring it in the first place.
 

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