Budget airline Ryanair has cultivated a reputation for snarky replies to customer complaints on social media.

However, their latest response has people divided over whether this brash strategy is appropriate or maybe it went too far.

It all started when a passenger posted a photo on social media of travellers boarding a Ryanair flight using narrow stairs, jokingly saying, 'I'll bring my own stairs next time.'

While the odd complaint left many scratching their heads, the airline's response showed no hesitation in putting this passenger in their place.

Ryanair's official account clapped back: 'Bring your own plane next time too.'

A budget airline had a 'savage' and 'brutal' response to a passenger's complaint about its services. Credit: X, Facebook.

The strange complaint left many perplexed, with some speculating that it might be due to a cultural variation, as passengers in India could be accustomed to broader staircases.

The airline's bold response generated over 170,000 likes and 20,000 shares, igniting a debate on whether the sassy reply was justified.

Some applauded Ryanair, with one user saying: 'I love the sass. You get what you paid for.'

Another agreed and added: 'Conclusion: The cheap flight has cheap customer service too! The choice is yours!'

However, not everyone found the humour in the situation.

One commenter condemned the response as unfair to a customer who had seemingly made a lighthearted comment.

The criticism escalated with comments like, 'Bring your own customers next time.'

Another labelled the airline's response as 'rude', while a fourth argued that while sarcasm works well for others, it's inappropriate for a company's interaction with its customers.

This isn't the first time the infamously cheeky Irish carrier has gone viral for its unapologetic comebacks.

Ryanair is known for its ultra-low fares and no-frills model, even poking fun at its barebones services. Their social media team seems to delight in responding to complaints with sarcastic or meme-worthy answers.

Take the 1.98-metre-tall passenger who asked for bigger seats without an extra fee. Ryanair photoshopped his head onto a child sitting in a booster seat!

Another time, a customer complained about his tiny 'window', which turned out to be a hole in the emergency exit. Ryanair circled the peephole and implied that it counted as the promised window.

Their bio even states, 'We sell seats, not windows.'

Key Takeaways

• European budget airline Ryanair issued a public response to a passenger's strange complaint regarding boarding stairs, suggesting he should 'bring his own plane' next time.
• The airline's comments were seen as brutal, but they were also celebrated by some social media users.
• Not everyone saw the funny side, with some commenters criticising the airline's comment as being disrespectful to customers.
• The airline is known for its sassy responses and once photoshopped a picture of a customer's head onto a child in a car booster seat after he asked for a larger seat without an additional fee.

What do you think of the airline's response to the customer? Do you think Ryanair went too far? Let us know in the comments below!

 

[Clancieblue]

Can't take it, don't give it I suppose.

 

[MariaG]

I don't travel.
I do however see customer relations a place where this airline can improve.
Instead of being sarcastic back, a bit of contact with even so much as a sorry you were unhappy, may have been enough.
Now they have earned some amount of bad publicity. I think the comeback may well have been from some social media semi-adult with no idea of customer interaction.
Some people choose budget airlines because they have no choice. They may well be the parents of a future generation of travellers who will have witnessed the goings on and remember. In the end, it's all about Karma.

 

[AiDoc]

Irish Catholics supported Germany in both world wars. At the end of WWII, the Irish gave sanctuary to vast numbers of Nazis; especially from Belgium, Now it seems they are reaping what they sowed; RACISM!!
PS Was Karma at work in Paris on Sunday morning Oz time? Well done our Kiwi Bros.
PPS The Celts owned more slaves per head than even the English.

 

[FrankS]

What else would you expect from RyanAir ? Wasn't that where QANTAS's Golden Boy Joyce came from ?

 

[Brucemj]

Budget airline Ryanair has cultivated a reputation for snarky replies to customer complaints on social media.

However, their latest response has people divided over whether this brash strategy is appropriate or maybe it went too far.

It all started when a passenger posted a photo on social media of travellers boarding a Ryanair flight using narrow stairs, jokingly saying, 'I'll bring my own stairs next time.'

While the odd complaint left many scratching their heads, the airline's response showed no hesitation in putting this passenger in their place.

Ryanair's official account clapped back: 'Bring your own plane next time too.'

View attachment 32056

A budget airline had a 'savage' and 'brutal' response to a passenger's complaint about its services. Credit: X, Facebook.

The strange complaint left many perplexed, with some speculating that it might be due to a cultural variation, as passengers in India could be accustomed to broader staircases.

The airline's bold response generated over 170,000 likes and 20,000 shares, igniting a debate on whether the sassy reply was justified.

Some applauded Ryanair, with one user saying: 'I love the sass. You get what you paid for.'

Another agreed and added: 'Conclusion: The cheap flight has cheap customer service too! The choice is yours!'

However, not everyone found the humour in the situation.

One commenter condemned the response as unfair to a customer who had seemingly made a lighthearted comment.

The criticism escalated with comments like, 'Bring your own customers next time.'

Another labelled the airline's response as 'rude', while a fourth argued that while sarcasm works well for others, it's inappropriate for a company's interaction with its customers.

This isn't the first time the infamously cheeky Irish carrier has gone viral for its unapologetic comebacks.

Ryanair is known for its ultra-low fares and no-frills model, even poking fun at its barebones services. Their social media team seems to delight in responding to complaints with sarcastic or meme-worthy answers.

Take the 1.98-metre-tall passenger who asked for bigger seats without an extra fee. Ryanair photoshopped his head onto a child sitting in a booster seat!

Another time, a customer complained about his tiny 'window', which turned out to be a hole in the emergency exit. Ryanair circled the peephole and implied that it counted as the promised window.

Their bio even states, 'We sell seats, not windows.'

Key Takeaways

• European budget airline Ryanair issued a public response to a passenger's strange complaint regarding boarding stairs, suggesting he should 'bring his own plane' next time.
• The airline's comments were seen as brutal, but they were also celebrated by some social media users.
• Not everyone saw the funny side, with some commenters criticising the airline's comment as being disrespectful to customers.
• The airline is known for its sassy responses and once photoshopped a picture of a customer's head onto a child in a car booster seat after he asked for a larger seat without an additional fee.

What do you think of the airline's response to the customer? Do you think Ryanair went too far? Let us know in the comments below!

When a customer wants stairs that are wider than the door it calls into question their intelligence.

 

[Brucemj]

Budget airline Ryanair has cultivated a reputation for snarky replies to customer complaints on social media.

However, their latest response has people divided over whether this brash strategy is appropriate or maybe it went too far.

It all started when a passenger posted a photo on social media of travellers boarding a Ryanair flight using narrow stairs, jokingly saying, 'I'll bring my own stairs next time.'

While the odd complaint left many scratching their heads, the airline's response showed no hesitation in putting this passenger in their place.

Ryanair's official account clapped back: 'Bring your own plane next time too.'

View attachment 32056

A budget airline had a 'savage' and 'brutal' response to a passenger's complaint about its services. Credit: X, Facebook.

The strange complaint left many perplexed, with some speculating that it might be due to a cultural variation, as passengers in India could be accustomed to broader staircases.

The airline's bold response generated over 170,000 likes and 20,000 shares, igniting a debate on whether the sassy reply was justified.

Some applauded Ryanair, with one user saying: 'I love the sass. You get what you paid for.'

Another agreed and added: 'Conclusion: The cheap flight has cheap customer service too! The choice is yours!'

However, not everyone found the humour in the situation.

One commenter condemned the response as unfair to a customer who had seemingly made a lighthearted comment.

The criticism escalated with comments like, 'Bring your own customers next time.'

Another labelled the airline's response as 'rude', while a fourth argued that while sarcasm works well for others, it's inappropriate for a company's interaction with its customers.

This isn't the first time the infamously cheeky Irish carrier has gone viral for its unapologetic comebacks.

Ryanair is known for its ultra-low fares and no-frills model, even poking fun at its barebones services. Their social media team seems to delight in responding to complaints with sarcastic or meme-worthy answers.

Take the 1.98-metre-tall passenger who asked for bigger seats without an extra fee. Ryanair photoshopped his head onto a child sitting in a booster seat!

Another time, a customer complained about his tiny 'window', which turned out to be a hole in the emergency exit. Ryanair circled the peephole and implied that it counted as the promised window.

Their bio even states, 'We sell seats, not windows.'

Key Takeaways

• European budget airline Ryanair issued a public response to a passenger's strange complaint regarding boarding stairs, suggesting he should 'bring his own plane' next time.
• The airline's comments were seen as brutal, but they were also celebrated by some social media users.
• Not everyone saw the funny side, with some commenters criticising the airline's comment as being disrespectful to customers.
• The airline is known for its sassy responses and once photoshopped a picture of a customer's head onto a child in a car booster seat after he asked for a larger seat without an additional fee.

What do you think of the airline's response to the customer? Do you think Ryanair went too far? Let us know in the comments below!

When you are 1.98 meters tall

Budget airline Ryanair has cultivated a reputation for snarky replies to customer complaints on social media.

However, their latest response has people divided over whether this brash strategy is appropriate or maybe it went too far.

It all started when a passenger posted a photo on social media of travellers boarding a Ryanair flight using narrow stairs, jokingly saying, 'I'll bring my own stairs next time.'

While the odd complaint left many scratching their heads, the airline's response showed no hesitation in putting this passenger in their place.

Ryanair's official account clapped back: 'Bring your own plane next time too.'

View attachment 32056

A budget airline had a 'savage' and 'brutal' response to a passenger's complaint about its services. Credit: X, Facebook.

The strange complaint left many perplexed, with some speculating that it might be due to a cultural variation, as passengers in India could be accustomed to broader staircases.

The airline's bold response generated over 170,000 likes and 20,000 shares, igniting a debate on whether the sassy reply was justified.

Some applauded Ryanair, with one user saying: 'I love the sass. You get what you paid for.'

Another agreed and added: 'Conclusion: The cheap flight has cheap customer service too! The choice is yours!'

However, not everyone found the humour in the situation.

One commenter condemned the response as unfair to a customer who had seemingly made a lighthearted comment.

The criticism escalated with comments like, 'Bring your own customers next time.'

Another labelled the airline's response as 'rude', while a fourth argued that while sarcasm works well for others, it's inappropriate for a company's interaction with its customers.

This isn't the first time the infamously cheeky Irish carrier has gone viral for its unapologetic comebacks.

Ryanair is known for its ultra-low fares and no-frills model, even poking fun at its barebones services. Their social media team seems to delight in responding to complaints with sarcastic or meme-worthy answers.

Take the 1.98-metre-tall passenger who asked for bigger seats without an extra fee. Ryanair photoshopped his head onto a child sitting in a booster seat!

Another time, a customer complained about his tiny 'window', which turned out to be a hole in the emergency exit. Ryanair circled the peephole and implied that it counted as the promised window.

Their bio even states, 'We sell seats, not windows.'

Key Takeaways

• European budget airline Ryanair issued a public response to a passenger's strange complaint regarding boarding stairs, suggesting he should 'bring his own plane' next time.
• The airline's comments were seen as brutal, but they were also celebrated by some social media users.
• Not everyone saw the funny side, with some commenters criticising the airline's comment as being disrespectful to customers.
• The airline is known for its sassy responses and once photoshopped a picture of a customer's head onto a child in a car booster seat after he asked for a larger seat without an additional fee.

What do you think of the airline's response to the customer? Do you think Ryanair went too far? Let us know in the comments below!

When you are 1.98 meters tall it doesn't matter which airline you fly with you need to book a seat with extra leg room.