We’ve all been there… you dine out with a group of friends, share some great food and conversation, and then comes the moment of truth when the bill arrives.

Whether you divvy it up evenly or somebody gets stuck with the bill, you go to settle it up at the counter – only to find that there’s an extra service charge added on top of what was listed on the menu.

This can come as a pretty nasty surprise – especially if you’re not expecting it – which is why one Aussie diner decided to call out this infuriating restaurant trend on social media.

Sharing a photo of the receipt, the customer wrote: 'Shameless service charge (and no notification on the menu) in font half the size.'

It was claimed that the diner was not notified about the ‘surcharge’ and this extra $48 was added to the bill in a tiny font, making the eatery appear as ‘shady’ as possible.

The diner claimed that they were surprised to spot the surcharge on their receipt. Credit: Reddit.​

While the particular restaurant’s website does mention that groups of six or more will be charged an additional 10 per cent as a service charge, the diner questioned its motives as there was no reference to the said ‘surcharge’ on the menu.

Several fellow diners shared the same sentiments, taking to the social media platform with their grievances.

One user called out the restaurant for their 'sneaky' tactics, writing: 'Are the ‘service charges’ just a non-optional rebranding of tipping?'

'Like, I was under the impression that the cost of service was included in the price of the food and was thus why we don’t tip in Australia… But everyone and their dog seems to be doing it lately.'

'It is a growing trend. We need to ask before we order. I got slugged with an unknown service charge at a restaurant in Westfield Sydney this week. The waiter couldn't explain what it was for but it was obviously a forced tip,' another added.

A third chimed in: ‘And there is a spot to leave a tip… Unbelievable.’

'Yeah, that sh** is not on! It 100% has to be on the menu. I’d report it to the ACCC,' another recommended.

It was observed that there are actually two types of service charges – one where the money is distributed to the wait staff and another where the surcharge is added to the ‘table charge’ or the inclusive cost of the meals.

Some former restaurant employees tried to explain the system behind the tips. Credit: iStock.​

In response to the rants, several users who claimed to be former waiters descended on the thread, saying that the extra charge was fair for restaurants.

'Depending on the situation, this is fair IMO [in my opinion]. Working in the restaurants at Rosehill and Randwick Racecourses, we’d have two to four bartenders doing all the drinks for the 20-30 tables while the waitstaff only has a couple of tables each,' one wrote.

Another explained: 'Everything just went on to the table charge, and this could be a lot of drinks as there was a beverage package per head. Tips were pooled and split between all the staff, although sometimes waiters were tipped cash separately. All the tips were passed on to the staff though.'

Tipping is not usually a custom in Australian culture and is rather an adapted American practice.

In the U.S., it is customary to tip service workers such as waiters, bartenders, hairdressers, and valets. While tipping is not required in Australia, it is becoming more common, especially in major cities.

It seems that every day, another aspect of American culture is slowly creeping into Australian society. From the way we dress to the way we speak, it seems someday soon it’ll become difficult to tell the two cultures apart.

What are your thoughts on this? Do you think adding a surcharge without informing customers is OK? Share them with us in the comments below!

 

[Stanier123]

We’ve all been there… you dine out with a group of friends, share some great food and conversation, and then comes the moment of truth when the bill arrives.

Whether you divvy it up evenly or somebody gets stuck with the bill, you go to settle it up at the counter – only to find that there’s an extra service charge added on top of what was listed on the menu.

This can come as a pretty nasty surprise – especially if you’re not expecting it – which is why one Aussie diner decided to call out this infuriating restaurant trend on social media.

Sharing a photo of the receipt, the customer wrote: 'Shameless service charge (and no notification on the menu) in font half the size.'

It was claimed that the diner was not notified about the ‘surcharge’ and this extra $48 was added to the bill in a tiny font, making the eatery appear as ‘shady’ as possible.

The diner claimed that they were surprised to spot the surcharge on their receipt. Credit: Reddit.​

While the particular restaurant’s website does mention that groups of six or more will be charged an additional 10 per cent as a service charge, the diner questioned its motives as there was no reference to the said ‘surcharge’ on the menu.

Several fellow diners shared the same sentiments, taking to the social media platform with their grievances.

One user called out the restaurant for their 'sneaky' tactics, writing: 'Are the ‘service charges’ just a non-optional rebranding of tipping?'

'Like, I was under the impression that the cost of service was included in the price of the food and was thus why we don’t tip in Australia… But everyone and their dog seems to be doing it lately.'

'It is a growing trend. We need to ask before we order. I got slugged with an unknown service charge at a restaurant in Westfield Sydney this week. The waiter couldn't explain what it was for but it was obviously a forced tip,' another added.

A third chimed in: ‘And there is a spot to leave a tip… Unbelievable.’

'Yeah, that sh** is not on! It 100% has to be on the menu. I’d report it to the ACCC,' another recommended.

It was observed that there are actually two types of service charges – one where the money is distributed to the wait staff and another where the surcharge is added to the ‘table charge’ or the inclusive cost of the meals.

Some former restaurant employees tried to explain the system behind the tips. Credit: iStock.​

In response to the rants, several users who claimed to be former waiters descended on the thread, saying that the extra charge was fair for restaurants.

'Depending on the situation, this is fair IMO [in my opinion]. Working in the restaurants at Rosehill and Randwick Racecourses, we’d have two to four bartenders doing all the drinks for the 20-30 tables while the waitstaff only has a couple of tables each,' one wrote.

Another explained: 'Everything just went on to the table charge, and this could be a lot of drinks as there was a beverage package per head. Tips were pooled and split between all the staff, although sometimes waiters were tipped cash separately. All the tips were passed on to the staff though.'

Tipping is not usually a custom in Australian culture and is rather an adapted American practice.
I
In the U.S., it is customary to tip service workers such as waiters, bartenders, hairdressers, and valets. While tipping is not required in Australia, it is becoming more common, especially in major cities.

It seems that every day, another aspect of American culture is slowly creeping into Australian society. From the way we dress to the way we speak, it seems someday soon it’ll become difficult to tell the two cultures apart.

What are your thoughts on this? Do you think adding a surcharge without informing customers is OK? Share them with us in the comments below!

I would refuse to pay the bill and walk out of the restaurant. Let them do the worrying. If I had the cash I would pay the original amount then leave a scathing report on social media.

Tips are paid in America because the wages are so low. They are not low here or in Japan. I feel no conscience in holding the view I paid for it so expect service to be at a high standard. If the service is bad I dont pay the bill. This goes for anything in my mind, restaurants, healthcare, car repairs…

 

[Gezzar]

It is not just an American thing. In London in the 1960s there would be added 10% service charge. However one was not obliged to pay it and if the service was poor I would request that the bill be altered so I paid for the food and nothing else. What's the point of paying then complaining on Social Media. Complain when the bill is presented. They'll soon stop. I think you'll find there is no legal basis for the charge so challenge it.

 

[MIZMAC]

We’ve all been there… you dine out with a group of friends, share some great food and conversation, and then comes the moment of truth when the bill arrives.

Whether you divvy it up evenly or somebody gets stuck with the bill, you go to settle it up at the counter – only to find that there’s an extra service charge added on top of what was listed on the menu.

This can come as a pretty nasty surprise – especially if you’re not expecting it – which is why one Aussie diner decided to call out this infuriating restaurant trend on social media.

Sharing a photo of the receipt, the customer wrote: 'Shameless service charge (and no notification on the menu) in font half the size.'

It was claimed that the diner was not notified about the ‘surcharge’ and this extra $48 was added to the bill in a tiny font, making the eatery appear as ‘shady’ as possible.

The diner claimed that they were surprised to spot the surcharge on their receipt. Credit: Reddit.​

While the particular restaurant’s website does mention that groups of six or more will be charged an additional 10 per cent as a service charge, the diner questioned its motives as there was no reference to the said ‘surcharge’ on the menu.

Several fellow diners shared the same sentiments, taking to the social media platform with their grievances.

One user called out the restaurant for their 'sneaky' tactics, writing: 'Are the ‘service charges’ just a non-optional rebranding of tipping?'

'Like, I was under the impression that the cost of service was included in the price of the food and was thus why we don’t tip in Australia… But everyone and their dog seems to be doing it lately.'

'It is a growing trend. We need to ask before we order. I got slugged with an unknown service charge at a restaurant in Westfield Sydney this week. The waiter couldn't explain what it was for but it was obviously a forced tip,' another added.

A third chimed in: ‘And there is a spot to leave a tip… Unbelievable.’

'Yeah, that sh** is not on! It 100% has to be on the menu. I’d report it to the ACCC,' another recommended.

It was observed that there are actually two types of service charges – one where the money is distributed to the wait staff and another where the surcharge is added to the ‘table charge’ or the inclusive cost of the meals.

Some former restaurant employees tried to explain the system behind the tips. Credit: iStock.​

In response to the rants, several users who claimed to be former waiters descended on the thread, saying that the extra charge was fair for restaurants.

'Depending on the situation, this is fair IMO [in my opinion]. Working in the restaurants at Rosehill and Randwick Racecourses, we’d have two to four bartenders doing all the drinks for the 20-30 tables while the waitstaff only has a couple of tables each,' one wrote.

Another explained: 'Everything just went on to the table charge, and this could be a lot of drinks as there was a beverage package per head. Tips were pooled and split between all the staff, although sometimes waiters were tipped cash separately. All the tips were passed on to the staff though.'

Tipping is not usually a custom in Australian culture and is rather an adapted American practice.

In the U.S., it is customary to tip service workers such as waiters, bartenders, hairdressers, and valets. While tipping is not required in Australia, it is becoming more common, especially in major cities.

It seems that every day, another aspect of American culture is slowly creeping into Australian society. From the way we dress to the way we speak, it seems someday soon it’ll become difficult to tell the two cultures apart.

What are your thoughts on this? Do you think adding a surcharge without informing customers is OK? Share them with us in the comments below!

Tipping in USA and other places is because wages are so low. we have paid fair, even if low, wages to hospitality staff. Restuarants , pay fairly and ypu will get the stafg. Tips are for extra special service,

 

[Da Freddo]

Tipping is for extremely good service, waiting staff try to achieve this to earn respect and gratitude from the patrons.
sloppy service of which I have been subject to in a lot of establishments would never receive a gratuity at all
and if they asked for a tip, I would tell them why should I tip you for bad service, and then proceed to point out how they failed and what steps to take to change this, for instance calling my female partner "you guys" and another instance {same waiter} calling her "mate"
Totally unacceptable.
NO TIPS GIVEN.

 

[Halona]

This is unacceptabl. What happens if you only have enough in the bank to cover the bill minus the surcharge. The staff get paid and this is just money grabbing at the highest level. The restaurant should have a sign clearly displayed saying they charge a 10% surcharge for group bookings. Then people are aware of the extra amount they need to pay. We have been American for many years now much to my disgust. Celebrating Halloween, all the different American foods and food places that are taking over, the American words that have crept in. We are losing our Australian culture to become recycled Yanks

Totally agree....

 

[marlenelamb]

We’ve all been there… you dine out with a group of friends, share some great food and conversation, and then comes the moment of truth when the bill arrives.

Whether you divvy it up evenly or somebody gets stuck with the bill, you go to settle it up at the counter – only to find that there’s an extra service charge added on top of what was listed on the menu.

This can come as a pretty nasty surprise – especially if you’re not expecting it – which is why one Aussie diner decided to call out this infuriating restaurant trend on social media.

Sharing a photo of the receipt, the customer wrote: 'Shameless service charge (and no notification on the menu) in font half the size.'

It was claimed that the diner was not notified about the ‘surcharge’ and this extra $48 was added to the bill in a tiny font, making the eatery appear as ‘shady’ as possible.

The diner claimed that they were surprised to spot the surcharge on their receipt. Credit: Reddit.​

While the particular restaurant’s website does mention that groups of six or more will be charged an additional 10 per cent as a service charge, the diner questioned its motives as there was no reference to the said ‘surcharge’ on the menu.

Several fellow diners shared the same sentiments, taking to the social media platform with their grievances.

One user called out the restaurant for their 'sneaky' tactics, writing: 'Are the ‘service charges’ just a non-optional rebranding of tipping?'

'Like, I was under the impression that the cost of service was included in the price of the food and was thus why we don’t tip in Australia… But everyone and their dog seems to be doing it lately.'

'It is a growing trend. We need to ask before we order. I got slugged with an unknown service charge at a restaurant in Westfield Sydney this week. The waiter couldn't explain what it was for but it was obviously a forced tip,' another added.

A third chimed in: ‘And there is a spot to leave a tip… Unbelievable.’

'Yeah, that sh** is not on! It 100% has to be on the menu. I’d report it to the ACCC,' another recommended.

It was observed that there are actually two types of service charges – one where the money is distributed to the wait staff and another where the surcharge is added to the ‘table charge’ or the inclusive cost of the meals.

Some former restaurant employees tried to explain the system behind the tips. Credit: iStock.​

In response to the rants, several users who claimed to be former waiters descended on the thread, saying that the extra charge was fair for restaurants.

'Depending on the situation, this is fair IMO [in my opinion]. Working in the restaurants at Rosehill and Randwick Racecourses, we’d have two to four bartenders doing all the drinks for the 20-30 tables while the waitstaff only has a couple of tables each,' one wrote.

Another explained: 'Everything just went on to the table charge, and this could be a lot of drinks as there was a beverage package per head. Tips were pooled and split between all the staff, although sometimes waiters were tipped cash separately. All the tips were passed on to the staff though.'

Tipping is not usually a custom in Australian culture and is rather an adapted American practice.

In the U.S., it is customary to tip service workers such as waiters, bartenders, hairdressers, and valets. While tipping is not required in Australia, it is becoming more common, especially in major cities.

It seems that every day, another aspect of American culture is slowly creeping into Australian society. From the way we dress to the way we speak, it seems someday soon it’ll become difficult to tell the two cultures apart.

What are your thoughts on this? Do you think adding a surcharge without informing customers is OK? Share them with us in the comments below!

No this is not on. Customers should be told up front if there is a service charge.

I also get mifted @ corkage fees these days.
I have noticed lately that a lot of restaurants charge corkage per person not per bottle. I think this is B/S as most bottles of wine these days are twist tops anyway.
So lets say 1 bottle of wine is $7 Corkage but if there are 3 people & still only 1 bottle of wine the charge becomes $21 ???
Anyone else out there notice this?

 

[888D.C888]

I was informed that in the USA the staff are not paid like in Australia a fair salary so tipping was to make up the difference. So that leave us with the question. Who’s not paying their staff a fair salary. AAAC get on this case.

True the American staff rely on tips because they do not get paid a wage.

 

[888D.C888]

No this is not on. Customers should be told up front if there is a service charge.

I also get mifted @ corkage fees these days.
I have noticed lately that a lot of restaurants charge corkage per person not per bottle. I think this is B/S as most bottles of wine these days are twist tops anyway.
So lets say 1 bottle of wine is $7 Corkage but if there are 3 people & still only 1 bottle of wine the charge becomes $21 ???
Anyone else out there notice this?

 

[888D.C888]

Unbelievable what some restaurants are getting up to these days! Unheard of in days gone by...

 

[888D.C888]

It is disgusting to be underhanded about it! Very sneaky! Not the Australian way at all.

I was at a very nice restaurant on Phillip Island in Victoria late last year. The menu was expensive, however the food was delicious and they had good quality wine.
When paying for the bill which was $190.00 there was an option on the computerised payment screen to pay a tip of 10%, 20% or 30% and it gave the $ amounts of the tip.
So the 10% it was for an additional $24.00 to be added as a tip!
I could hardly believe my eyes and I decided there and then not to tip!
During our meal the waiter was a little too friendly, constantly interrupting our conversation and he just wanted to talk. He even placed his hands on my shoulder when talking to us, way too friendly! I also observed that he was also intrusive with a nearby table asking them very personal questions, that they managed to deflect well. So hence my decision not to discuss the bill, just pay what was owed & leave as it was getting late and time to head to our accomodation.

 

[Ezzy]

Yes, already been said. When in America do as the Americans do but in Australia do as Australians have always done. Keep American traits in America. Already we are asked at a take-a-way if we want fries instead of chips & so many more. Let us remain individual in speech & action. Let's set our nation apart from America & all its customs & keep it that way.

For most of us with the cost of living, dining out is a treat we may have to save for. To be hit with something like this is unacceptable. I am at a miss to understand why a surcharge is applied to a group booking. Surely the more people eating at a table means more drinks & more meals. Even better if they buy several dishes & share them. Anything which isn't advertised on a menu should not be enforceable & a tip should be optionable.

On a cruise some years ago a daily tip per person was added to our account. After complaining this was withdrawn. We were sailing in Australian waters as well which made this doubly unacceptable. People are aware of the wage to be paid before accepting a job. Don't like it, don't accept the job!

 

[Cheezil]

Too many won't push back on anything. We are becoming so weak in society that we accept anything now (eg Covid lockdowns, vaccines, etc proved this)! No one fights to stick up for others or even for themselves any more. We are doomed!

 

[Jen003]

We’ve all been there… you dine out with a group of friends, share some great food and conversation, and then comes the moment of truth when the bill arrives.

Whether you divvy it up evenly or somebody gets stuck with the bill, you go to settle it up at the counter – only to find that there’s an extra service charge added on top of what was listed on the menu.

This can come as a pretty nasty surprise – especially if you’re not expecting it – which is why one Aussie diner decided to call out this infuriating restaurant trend on social media.

Sharing a photo of the receipt, the customer wrote: 'Shameless service charge (and no notification on the menu) in font half the size.'

It was claimed that the diner was not notified about the ‘surcharge’ and this extra $48 was added to the bill in a tiny font, making the eatery appear as ‘shady’ as possible.

The diner claimed that they were surprised to spot the surcharge on their receipt. Credit: Reddit.​

While the particular restaurant’s website does mention that groups of six or more will be charged an additional 10 per cent as a service charge, the diner questioned its motives as there was no reference to the said ‘surcharge’ on the menu.

Several fellow diners shared the same sentiments, taking to the social media platform with their grievances.

One user called out the restaurant for their 'sneaky' tactics, writing: 'Are the ‘service charges’ just a non-optional rebranding of tipping?'

'Like, I was under the impression that the cost of service was included in the price of the food and was thus why we don’t tip in Australia… But everyone and their dog seems to be doing it lately.'

'It is a growing trend. We need to ask before we order. I got slugged with an unknown service charge at a restaurant in Westfield Sydney this week. The waiter couldn't explain what it was for but it was obviously a forced tip,' another added.

A third chimed in: ‘And there is a spot to leave a tip… Unbelievable.’

'Yeah, that sh** is not on! It 100% has to be on the menu. I’d report it to the ACCC,' another recommended.

It was observed that there are actually two types of service charges – one where the money is distributed to the wait staff and another where the surcharge is added to the ‘table charge’ or the inclusive cost of the meals.

Some former restaurant employees tried to explain the system behind the tips. Credit: iStock.​

In response to the rants, several users who claimed to be former waiters descended on the thread, saying that the extra charge was fair for restaurants.

'Depending on the situation, this is fair IMO [in my opinion]. Working in the restaurants at Rosehill and Randwick Racecourses, we’d have two to four bartenders doing all the drinks for the 20-30 tables while the waitstaff only has a couple of tables each,' one wrote.

Another explained: 'Everything just went on to the table charge, and this could be a lot of drinks as there was a beverage package per head. Tips were pooled and split between all the staff, although sometimes waiters were tipped cash separately. All the tips were passed on to the staff though.'

Tipping is not usually a custom in Australian culture and is rather an adapted American practice.

In the U.S., it is customary to tip service workers such as waiters, bartenders, hairdressers, and valets. While tipping is not required in Australia, it is becoming more common, especially in major cities.

It seems that every day, another aspect of American culture is slowly creeping into Australian society. From the way we dress to the way we speak, it seems someday soon it’ll become difficult to tell the two cultures apart.

What are your thoughts on this? Do you think adding a surcharge without informing customers is OK? Share if not declared up front

We’ve all been there… you dine out with a group of friends, share some great food and conversation, and then comes the moment of truth when the bill arrives.

Whether you divvy it up evenly or somebody gets stuck with the bill, you go to settle it up at the counter – only to find that there’s an extra service charge added on top of what was listed on the menu.

This can come as a pretty nasty surprise – especially if you’re not expecting it – which is why one Aussie diner decided to call out this infuriating restaurant trend on social media.

Sharing a photo of the receipt, the customer wrote: 'Shameless service charge (and no notification on the menu) in font half the size.'

It was claimed that the diner was not notified about the ‘surcharge’ and this extra $48 was added to the bill in a tiny font, making the eatery appear as ‘shady’ as possible.

The diner claimed that they were surprised to spot the surcharge on their receipt. Credit: Reddit.​

While the particular restaurant’s website does mention that groups of six or more will be charged an additional 10 per cent as a service charge, the diner questioned its motives as there was no reference to the said ‘surcharge’ on the menu.

Several fellow diners shared the same sentiments, taking to the social media platform with their grievances.

One user called out the restaurant for their 'sneaky' tactics, writing: 'Are the ‘service charges’ just a non-optional rebranding of tipping?'

'Like, I was under the impression that the cost of service was included in the price of the food and was thus why we don’t tip in Australia… But everyone and their dog seems to be doing it lately.'

'It is a growing trend. We need to ask before we order. I got slugged with an unknown service charge at a restaurant in Westfield Sydney this week. The waiter couldn't explain what it was for but it was obviously a forced tip,' another added.

A third chimed in: ‘And there is a spot to leave a tip… Unbelievable.’

'Yeah, that sh** is not on! It 100% has to be on the menu. I’d report it to the ACCC,' another recommended.

It was observed that there are actually two types of service charges – one where the money is distributed to the wait staff and another where the surcharge is added to the ‘table charge’ or the inclusive cost of the meals.

Some former restaurant employees tried to explain the system behind the tips. Credit: iStock.​

In response to the rants, several users who claimed to be former waiters descended on the thread, saying that the extra charge was fair for restaurants.

'Depending on the situation, this is fair IMO [in my opinion]. Working in the restaurants at Rosehill and Randwick Racecourses, we’d have two to four bartenders doing all the drinks for the 20-30 tables while the waitstaff only has a couple of tables each,' one wrote.

Another explained: 'Everything just went on to the table charge, and this could be a lot of drinks as there was a beverage package per head. Tips were pooled and split between all the staff, although sometimes waiters were tipped cash separately. All the tips were passed on to the staff though.'

Tipping is not usually a custom in Australian culture and is rather an adapted American practice.

In the U.S., it is customary to tip service workers such as waiters, bartenders, hairdressers, and valets. While tipping is not required in Australia, it is becoming more common, especially in major cities.

It seems that every day, another aspect of American culture is slowly creeping into Australian society. From the way we dress to the way we speak, it seems someday soon it’ll become difficult to tell the two cultures apart.

What are your thoughts on this? Do you think adding a surcharge without informing customers is OK? Share them with us in the comments below!

Deceptive and reportable if not declared up front.

 

[relljube]

You have the availability of the internet to name and shame this price gouging restaurant. Hit the Facebook pages etc and really go to town on this and any other bushranger.

 

[Thecla]

tipping should be optional....

Very optional. I always thought that in Australia the wages were a lot better than in the USA where tipping was a boost to their wages being so low. Had a stand up argument with a friend about tipping she says if they give good service then you should tip....I say it's already calculated into their wages and that it's their job to give good service. My opinion only don't shoot me.

 

[Denn1948$$]

We’ve all been there… you dine out with a group of friends, share some great food and conversation, and then comes the moment of truth when the bill arrives.

Whether you divvy it up evenly or somebody gets stuck with the bill, you go to settle it up at the counter – only to find that there’s an extra service charge added on top of what was listed on the menu.

This can come as a pretty nasty surprise – especially if you’re not expecting it – which is why one Aussie diner decided to call out this infuriating restaurant trend on social media.

Sharing a photo of the receipt, the customer wrote: 'Shameless service charge (and no notification on the menu) in font half the size.'

It was claimed that the diner was not notified about the ‘surcharge’ and this extra $48 was added to the bill in a tiny font, making the eatery appear as ‘shady’ as possible.

The diner claimed that they were surprised to spot the surcharge on their receipt. Credit: Reddit.​

While the particular restaurant’s website does mention that groups of six or more will be charged an additional 10 per cent as a service charge, the diner questioned its motives as there was no reference to the said ‘surcharge’ on the menu.

Several fellow diners shared the same sentiments, taking to the social media platform with their grievances.

One user called out the restaurant for their 'sneaky' tactics, writing: 'Are the ‘service charges’ just a non-optional rebranding of tipping?'

'Like, I was under the impression that the cost of service was included in the price of the food and was thus why we don’t tip in Australia… But everyone and their dog seems to be doing it lately.'

'It is a growing trend. We need to ask before we order. I got slugged with an unknown service charge at a restaurant in Westfield Sydney this week. The waiter couldn't explain what it was for but it was obviously a forced tip,' another added.

A third chimed in: ‘And there is a spot to leave a tip… Unbelievable.’

'Yeah, that sh** is not on! It 100% has to be on the menu. I’d report it to the ACCC,' another recommended.

It was observed that there are actually two types of service charges – one where the money is distributed to the wait staff and another where the surcharge is added to the ‘table charge’ or the inclusive cost of the meals.

Some former restaurant employees tried to explain the system behind the tips. Credit: iStock.​

In response to the rants, several users who claimed to be former waiters descended on the thread, saying that the extra charge was fair for restaurants.

'Depending on the situation, this is fair IMO [in my opinion]. Working in the restaurants at Rosehill and Randwick Racecourses, we’d have two to four bartenders doing all the drinks for the 20-30 tables while the waitstaff only has a couple of tables each,' one wrote.

Another explained: 'Everything just went on to the table charge, and this could be a lot of drinks as there was a beverage package per head. Tips were pooled and split between all the staff, although sometimes waiters were tipped cash separately. All the tips were passed on to the staff though.'

Tipping is not usually a custom in Australian culture and is rather an adapted American practice.

In the U.S., it is customary to tip service workers such as waiters, bartenders, hairdressers, and valets. While tipping is not required in Australia, it is becoming more common, especially in major cities.

It seems that every day, another aspect of American culture is slowly creeping into Australian society. From the way we dress to the way we speak, it seems someday soon it’ll become difficult to tell the two cultures apart.

What are your thoughts on this? Do you think adding a surcharge without informing customers is OK? Share them with us in the comments below!

And they wonder why we are slowly not going out dining any more with cost of drinks they charge and the cab fares too and frow the wallet says stay home mate

 

[Toreodor]

We’ve all been there… you dine out with a group of friends, share some great food and conversation, and then comes the moment of truth when the bill arrives.

Whether you divvy it up evenly or somebody gets stuck with the bill, you go to settle it up at the counter – only to find that there’s an extra service charge added on top of what was listed on the menu.

This can come as a pretty nasty surprise – especially if you’re not expecting it – which is why one Aussie diner decided to call out this infuriating restaurant trend on social media.

Sharing a photo of the receipt, the customer wrote: 'Shameless service charge (and no notification on the menu) in font half the size.'

It was claimed that the diner was not notified about the ‘surcharge’ and this extra $48 was added to the bill in a tiny font, making the eatery appear as ‘shady’ as possible.

The diner claimed that they were surprised to spot the surcharge on their receipt. Credit: Reddit.​

While the particular restaurant’s website does mention that groups of six or more will be charged an additional 10 per cent as a service charge, the diner questioned its motives as there was no reference to the said ‘surcharge’ on the menu.

Several fellow diners shared the same sentiments, taking to the social media platform with their grievances.

One user called out the restaurant for their 'sneaky' tactics, writing: 'Are the ‘service charges’ just a non-optional rebranding of tipping?'

'Like, I was under the impression that the cost of service was included in the price of the food and was thus why we don’t tip in Australia… But everyone and their dog seems to be doing it lately.'

'It is a growing trend. We need to ask before we order. I got slugged with an unknown service charge at a restaurant in Westfield Sydney this week. The waiter couldn't explain what it was for but it was obviously a forced tip,' another added.

A third chimed in: ‘And there is a spot to leave a tip… Unbelievable.’

'Yeah, that sh** is not on! It 100% has to be on the menu. I’d report it to the ACCC,' another recommended.

It was observed that there are actually two types of service charges – one where the money is distributed to the wait staff and another where the surcharge is added to the ‘table charge’ or the inclusive cost of the meals.

Some former restaurant employees tried to explain the system behind the tips. Credit: iStock.​

In response to the rants, several users who claimed to be former waiters descended on the thread, saying that the extra charge was fair for restaurants.

'Depending on the situation, this is fair IMO [in my opinion]. Working in the restaurants at Rosehill and Randwick Racecourses, we’d have two to four bartenders doing all the drinks for the 20-30 tables while the waitstaff only has a couple of tables each,' one wrote.

Another explained: 'Everything just went on to the table charge, and this could be a lot of drinks as there was a beverage package per head. Tips were pooled and split between all the staff, although sometimes waiters were tipped cash separately. All the tips were passed on to the staff though.'

Tipping is not usually a custom in Australian culture and is rather an adapted American practice.

In the U.S., it is customary to tip service workers such as waiters, bartenders, hairdressers, and valets. While tipping is not required in Australia, it is becoming more common, especially in major cities.

It seems that every day, another aspect of American culture is slowly creeping into Australian society. From the way we dress to the way we speak, it seems someday soon it’ll become difficult to tell the two cultures apart.

What are your thoughts on this? Do you think adding a surcharge without informing customers is OK? Share them with us in the comments below!

If the charge is not listed on the Menu, don't pay it. The Menu, or "Bill of Fare" as it is correctly known, is the patron's guide to what their purchase of the Goods and Services will be. Aint listed, Aint paying!

 

[Finlap]

I was informed that in the USA the staff are not paid like in Australia a fair salary so tipping was to make up the difference. So that leave us with the question. Who’s not paying their staff a fair salary. AAAC get on this case.

In America as we found the restaurant staff are paid a pittance they make up their wage in tips a good staffer that has helped you enjoy your night get good tips it is the practice perform and you are paid well works there

 

[Harc1]

We’ve all been there… you dine out with a group of friends, share some great food and conversation, and then comes the moment of truth when the bill arrives.

Whether you divvy it up evenly or somebody gets stuck with the bill, you go to settle it up at the counter – only to find that there’s an extra service charge added on top of what was listed on the menu.

This can come as a pretty nasty surprise – especially if you’re not expecting it – which is why one Aussie diner decided to call out this infuriating restaurant trend on social media.

Sharing a photo of the receipt, the customer wrote: 'Shameless service charge (and no notification on the menu) in font half the size.'

It was claimed that the diner was not notified about the ‘surcharge’ and this extra $48 was added to the bill in a tiny font, making the eatery appear as ‘shady’ as possible.

The diner claimed that they were surprised to spot the surcharge on their receipt. Credit: Reddit.​

While the particular restaurant’s website does mention that groups of six or more will be charged an additional 10 per cent as a service charge, the diner questioned its motives as there was no reference to the said ‘surcharge’ on the menu.

Several fellow diners shared the same sentiments, taking to the social media platform with their grievances.

One user called out the restaurant for their 'sneaky' tactics, writing: 'Are the ‘service charges’ just a non-optional rebranding of tipping?'

'Like, I was under the impression that the cost of service was included in the price of the food and was thus why we don’t tip in Australia… But everyone and their dog seems to be doing it lately.'

'It is a growing trend. We need to ask before we order. I got slugged with an unknown service charge at a restaurant in Westfield Sydney this week. The waiter couldn't explain what it was for but it was obviously a forced tip,' another added.

A third chimed in: ‘And there is a spot to leave a tip… Unbelievable.’

'Yeah, that sh** is not on! It 100% has to be on the menu. I’d report it to the ACCC,' another recommended.

It was observed that there are actually two types of service charges – one where the money is distributed to the wait staff and another where the surcharge is added to the ‘table charge’ or the inclusive cost of the meals.

Some former restaurant employees tried to explain the system behind the tips. Credit: iStock.​

In response to the rants, several users who claimed to be former waiters descended on the thread, saying that the extra charge was fair for restaurants.

'Depending on the situation, this is fair IMO [in my opinion]. Working in the restaurants at Rosehill and Randwick Racecourses, we’d have two to four bartenders doing all the drinks for the 20-30 tables while the waitstaff only has a couple of tables each,' one wrote.

Another explained: 'Everything just went on to the table charge, and this could be a lot of drinks as there was a beverage package per head. Tips were pooled and split between all the staff, although sometimes waiters were tipped cash separately. All the tips were passed on to the staff though.'

Tipping is not usually a custom in Australian culture and is rather an adapted American practice.

In the U.S., it is customary to tip service workers such as waiters, bartenders, hairdressers, and valets. While tipping is not required in Australia, it is becoming more common, especially in major cities.

It seems that every day, another aspect of American culture is slowly creeping into Australian society. From the way we dress to the way we speak, it seems someday soon it’ll become difficult to tell the two cultures apart.

What are your thoughts on this? Do you think adding a surcharge without informing customers is OK? Share them with us in the comments below!

 

[BRIAN KK]

This is unacceptabl. What happens if you only have enough in the bank to cover the bill minus the surcharge. The staff get paid and this is just money grabbing at the highest level. The restaurant should have a sign clearly displayed saying they charge a 10% surcharge for group bookings. Then people are aware of the extra amount they need to pay. We have been American for many years now much to my disgust. Celebrating Halloween, all the different American foods and food places that are taking over, the American words that have crept in. We are losing our Australian culture to become recycled Yanks

Halloween is not of American origin.