This mum's genius grocery trick gets her free food at checkout

In this day and age of high prices, it is crucial to be mindful of every dollar you spend.

But what if you could get your groceries for free? Sounds too good to be true, right?

Well, not if you're Melissa, who discovered a simple way to score free groceries at the supermarket checkout.



Melissa's father-in-law, Frank Noble, an 85-year-old stickler for rules and an avid reader of CHOICE Magazine, introduced her to this little-known consumer law.

Frank's keen understanding of his rights as a consumer led him to discover that supermarkets will give you an item for free if it scans at a higher price at the checkout than advertised.


compressed-person-shopping-with-face-mask.jpeg
Melissa discovered a way to get free grocery items. Image source: Freepik



Sceptical at first, Melissa decided to put this theory to the test.

To her surprise, when a punnet of raspberries scanned at a higher price than advertised, the supermarket honoured the rule, and she got the item for free.



So, how does this work?

Melissa’s father-in-law explained: ‘It usually happens when there’s a special on, although it happens sometimes when the specials have finished but they haven’t changed the label on the shelves.’

‘It’s happened with a shaver kit, oranges, mixed fruit, garlic bread, cheese when there was a deal when you bought two for a reduced price and the single price came up,’ Frank added.

Being a smart shopper is more important than ever in today's economy, and Frank has made it a habit to check the unit price of items on the shelf to compare which is the most economical.

He also pays close attention when his groceries are being scanned to ensure the price is right.

'If something scans at a different price, I usually let the staff member know that the item has scanned incorrectly, and they refer me to a senior person,' Frank said.

'They won't do it unless you ask,’ he shared.



The secret behind this tip lies in the Scanning Code of Practice.

Woolworths Supermarkets, along with other major grocery chains, are signatories to this Code. Under the Code, customers are entitled to receive an item free of charge if the scanned price of an item is greater than the shelf price displayed.

Exceptions under the Code are products with a shelf price greater than $50, as well as tobacco products. These products will be adjusted to reflect the shelf price.

A Woolworths spokesperson confirmed this rule, 'Our store teams work hard every week to ensure all our shelf tickets are up to date. Now and then, human errors can unfortunately occur. However, we are committed to ensuring our customers are not disadvantaged in these instances.'

Coles Supermarkets also apply the 'Our Promise on Price Scanning' rule to ensure confidence in the pricing accuracy at their registers.

A Coles spokesperson stated: ‘If an item scans at a higher price than the advertised or ticketed shelf price for that item, we will give the customer that item free.’

ALDI has a similar policy. Their website states, 'If a regular product scans at a price higher than that displayed, you are entitled to receive the first item free. All subsequent items will be charged at the lower price.'



Frank acknowledged that mistakes can occur and he is content with the way supermarkets rectify them.

‘I’m loyal to Woolworths because they live up to their policy, no problems at all,’ he shared.

So, next time you're at the supermarket, keep a keen eye on the prices as your items are being scanned. You never know, you might just score some free groceries!

If you want to read more about your consumer rights, you can visit CHOICE here.

Key Takeaways
  • A mother shared a tip for getting free groceries at a supermarket checkout.
  • Woolworths, Coles, and ALDI supermarkets abide by the Scanning Code of Practice that entitles customers to receive an item for free if it scans at a price higher than the shelf price, with certain exceptions.
  • The tip is especially useful given the current cost-of-living pressures, enabling savvy shoppers to ensure they are not overcharged.
  • Supermarkets acknowledged that human errors can occur and stated their commitment to not disadvantaging customers in these instances.

Have you ever experienced a price discrepancy at the checkout? Did you know about this rule? Share your experiences and tips in the comments below.
 
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I scored a 2kg of Vanash a couple of years ago it had a ticket of $18.00 so I added 1 to the trolley, when I got to the checkout it said something like $25.00 so I said that it is $18.00 the manager was called and said show me where the price is. Was not a happy person when she saw the price said $18.00 Special that ticket was very quickly removed.
So I got the Vanash for free plus the$25.00 back that I originally paid.
The look on the her face was priceless someone did not removed last week Special price,I should have bought 3 or 4.😅😅😅😅
Good one.I think the law says just one item is free,then the others at the $18 in your case still nanish wont go off so why not stock up if you can.I do that with laundry stuff all the time as they have them out for half price offen enough to take advantange.Cheers Maxtyson
 
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I usually check my docket before leaving the store and it has paid off several times. Don't forget rain checks are often useful too. If the advertised special is not in stock, ask for a rain check at the special price for how many of the items you want. When you next find them in stock you can present your rain check ticket at the checkout and they will honour the discounted price. There is a use by date on the ticket so keep that in mind.
Didn't know they still had rain check.
So many times my local doesn't have the stock so I just usually just skip that product from my list.
Thanks👍
 
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I have experienced this but when I pointed it out to staff they said they don't give the item for free but at the correct price
Wrong they must give you the item free under the consumer scanning laws. If I happen to notice the price scanned is higher I always go back and photograph the signs on the items. I have been ''tricked'' a couple of times where you go to the service desk to complain about overcharging for the item and the get someone to go and check, and the remove the sign on the shelf, and come back with ''no signs or notifications there''. Always photograph with your phone to stop dishonest supermarkets.
 
The reason this was introduced was after they removed the price stickers on all products. In those days you new the price of all items when you got home to compare with the receipt. Now unless you have a damn good memory or write the price on every item you have no way of checking. I have received a few items for free for wrong price but only because I remembered the price as they were reduced. This was the shops reason for removing price stickers, so as to make people happy with no price stickers.But I suspect younger people don't know this.
 
Wrong they must give you the item free under the consumer scanning laws. If I happen to notice the price scanned is higher I always go back and photograph the signs on the items. I have been ''tricked'' a couple of times where you go to the service desk to complain about overcharging for the item and the get someone to go and check, and the remove the sign on the shelf, and come back with ''no signs or notifications there''. Always photograph with your phone to stop dishonest supermarkets.
Wow I've never had that happen. Sometimes items are not in the correct place on the shelf so what has been purchased is not the reduced item after all.
 
I have experienced this but when I pointed it out to staff they said they don't give the item for free but at the correct price
That was totally wrong. You get the product for free. Next time stand your ground and ask to see a manager.
When they bring the digital tickets this won't happen. I have received toilet paper, leg ham and other tings over the years.
 

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