In the fashion world, Australian brands have been making waves worldwide for their unique styles and trendy offerings.

One homegrown brand has garnered global attention for its outfits that cater to women of all sizes.

However, despite its growing popularity, it has been facing a storm of customer dissatisfaction.


Adelaide-based fashion brand Peppermayo has been the subject of a common complaint that's causing customers to turn away.

The issue at hand? Peppermayo has failed to deliver customers' orders.

The brand's lack of communication also left many shoppers feeling frustrated.


Several customers noted that their emails to Peppermayo regarding shipping and returns have remained unanswered.

One of the brand's social media channels, which boasts 1.2 million followers, became a battleground thanks to comments from desperate customers seeking answers.

'Can someone please respond regarding shipping? Emails have not been responded to,' a customer wrote in the comments.

'Have sent multiple emails trying to get into contact. This is ridiculous,' another wrote out of frustration.


'Wait I didn't realise so many other people were also waiting forever for their package,' a third lamented.

'How long is it taking? Should I just dispute?'

The situation escalated when a customer named Sarona took to social media to complain about the brand.

According to Sarona, Peppermayo has been unresponsive to her emails.

However, the brand has been deleting her comments online whenever she inquired about her orders.

'Me getting ready to contact the police (A Current Affair) because Peppermayo keeps deleting comments from me and other girls,' Sarona stated.

In response to Sarona's video, Peppermayo reached out and asked Sarona to send a message to address the issue privately.


This was not the first time Peppermayo got in hot water.

Last year, the Aussie brand was also in the spotlight when a United States-based customer revealed a counterfeit Peppermayo website had scammed her.

The fake website, 'Pepperrmayo', mimicked the brand's online store.

The customer ordered a dress for an event, yet it never arrived.

Peppermayo later clarified the situation and highlighted the differences in order numbers.


Peppermayo then warned their customers about fake Peppermayo websites and accounts.

Despite these challenges, Peppermayo continued describing itself as a 'fashion biz with a diverse, trendy, female customer base'.

As Peppermayo navigates these customer service issues, it serves as a reminder to be vigilant when making purchases online.

It also underscored the importance of responsive and transparent customer service, especially in the fashion industry.
Have you had similar experiences with online retailers? How do you stay safe when shopping online? Share your thoughts and tips in the comments below, and let's help each other stay informed and empowered as consumers.