The Unexpected Australia Post Surprise Awaiting a Woman in North Manly
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Imagine eagerly anticipating a parcel, only to discover an unexpected twist behind its delivery delay. That's exactly what happened to a woman in North Manly who took to social media when she uncovered a delivery driver’s note on why he was unable to deliver her parcel.
Australia Post is known for delivering smiles along with packages, but a recent incident had everyone talking. Posting on her Facebook page, the woman shared a snapshot of a parcel with the words ‘unable to find parking’ scribbled in blue pen. The driver's witty follow-up note: ‘Sorry, lady doesn't like me parking at the unit blocks,’ the note continued, further explaining why the woman’s parcel did not reach her doorstep.
However, this explanation left the customer frustrated and led her to share her experience on social media. ‘Can you believe this reason for not delivering the mail?!’ she exclaimed.
Eventually, the woman found herself making a quick trip to her local post office at the end of last month to claim her parcel much to her dismay.
Following the social media attention, Australia Post responded with empathy and accountability. A spokesperson assured that the incident was under investigation, stating, ‘The vast majority of items delivered by Australia Post make it to their destination safely. In this instance, it’s clear something has gone wrong and we’re looking into it.’
Australia Post Addresses the Social Media Post
Australia Post was quick to clarify that ensuring the safety and accessibility of properties is a priority. They shared that it's within protocol for drivers to withhold delivery if safe access to a property is compromised. The organisation highlighted the dedication of their delivery drivers and posties, who, according to their statement, always strive to park as close as possible to ensure seamless deliveries.
If you or anyone you know have been experiencing delays in delivery, the Australia Post website has published a checklist of things that you can do in order to track or find a missing parcel if it isn’t delivered within the expected date.
Disruptive Delivery Practices
With Australia Post Riders going viral in the past for their unusual and less than enthusiastic delivery practices, it is not surprising that the woman reacted negatively to how her parcel delivery was handled.
In the video above, it can be seen that an Australian Post rider was caught on CCTV putting in zero effort to deliver a parcel to a business owner in NSW. Instead of knocking at the door and handing the parcel over to the recipient, the delivery rider scanned the parcel and tagged it as unable to be delivered before speeding away.
However, Australia Post went on to clarify their protocol, revealing that the driver's decision not to deliver the parcel was rooted in maintaining safety and accessibility. While, according to them, they make every effort to park nearby for seamless deliveries, certain circumstances may lead to leaving a card instead.
Their statements claim that delivery drivers and posties do their best to find convenient parking spots. However, there are times when safe access to a property might not be possible due to access or safety concerns. In such cases, leaving a notice card is protocol.
The spokesperson advised, ‘If you're ever facing a delivery hiccup, don't hesitate to reach out to us at 13 POST for assistance.’
We didn't get a specific maximum distance from Australia Post on how far away a driver would park before considering an alternative.
What do you think of this woman’s experience? Do you find your local postie to be reliable, or have you had delivery issues in the past? Let us know in the comments below!
Australia Post is known for delivering smiles along with packages, but a recent incident had everyone talking. Posting on her Facebook page, the woman shared a snapshot of a parcel with the words ‘unable to find parking’ scribbled in blue pen. The driver's witty follow-up note: ‘Sorry, lady doesn't like me parking at the unit blocks,’ the note continued, further explaining why the woman’s parcel did not reach her doorstep.
Image Credit: Unsplash/Rosebox
However, this explanation left the customer frustrated and led her to share her experience on social media. ‘Can you believe this reason for not delivering the mail?!’ she exclaimed.
Eventually, the woman found herself making a quick trip to her local post office at the end of last month to claim her parcel much to her dismay.
Following the social media attention, Australia Post responded with empathy and accountability. A spokesperson assured that the incident was under investigation, stating, ‘The vast majority of items delivered by Australia Post make it to their destination safely. In this instance, it’s clear something has gone wrong and we’re looking into it.’
Image Credit: Yahoo News/Facebook
Australia Post Addresses the Social Media Post
Australia Post was quick to clarify that ensuring the safety and accessibility of properties is a priority. They shared that it's within protocol for drivers to withhold delivery if safe access to a property is compromised. The organisation highlighted the dedication of their delivery drivers and posties, who, according to their statement, always strive to park as close as possible to ensure seamless deliveries.
If you or anyone you know have been experiencing delays in delivery, the Australia Post website has published a checklist of things that you can do in order to track or find a missing parcel if it isn’t delivered within the expected date.
Image Credit: Seniors Discount Club
Disruptive Delivery Practices
With Australia Post Riders going viral in the past for their unusual and less than enthusiastic delivery practices, it is not surprising that the woman reacted negatively to how her parcel delivery was handled.
In the video above, it can be seen that an Australian Post rider was caught on CCTV putting in zero effort to deliver a parcel to a business owner in NSW. Instead of knocking at the door and handing the parcel over to the recipient, the delivery rider scanned the parcel and tagged it as unable to be delivered before speeding away.
However, Australia Post went on to clarify their protocol, revealing that the driver's decision not to deliver the parcel was rooted in maintaining safety and accessibility. While, according to them, they make every effort to park nearby for seamless deliveries, certain circumstances may lead to leaving a card instead.
Their statements claim that delivery drivers and posties do their best to find convenient parking spots. However, there are times when safe access to a property might not be possible due to access or safety concerns. In such cases, leaving a notice card is protocol.
The spokesperson advised, ‘If you're ever facing a delivery hiccup, don't hesitate to reach out to us at 13 POST for assistance.’
What do you think of this woman’s experience? Do you find your local postie to be reliable, or have you had delivery issues in the past? Let us know in the comments below!
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