After years of working hard and saving every penny she could, 18-year-old Aurora Casilli from Western Australia was confident that she would soon be able to afford her own home.

She had big goals and worked hard to achieve them all - starting her first casual job at the young age of 14.

However, the teen's goal came crashing down when she became a victim of a new, sophisticated scam that has seen her getting wiped out of her entire life savings.

Aurora recalled that it all started when she received a text message she believed was from her bank.

It said that someone with a name she didn't recognise was trying to transfer money out of her account – and she only had a few seconds to act.

'I was just at home, about to make breakfast when the text came through. I panicked when I read it,' she shared.

'All the money I had saved, and now I thought someone was in my account trying to make an unauthorised transfer.'

Aurora had been saving since she started working at age 14. Unfortunately, a phone scammer managed to con her out of all of her savings, leaving her with nothing. Credit: Pexels/Tara Winstead.

The teen recalled that nothing about the unexpected interaction seemed out of place at the time as the text message claimed to be from the National Australia Bank (NAB).

'The text was from NAB, and was underneath other messages I got from them. It seemed legit to me, so I called the number in a panic,' she continued.

'If it was from a random mobile number, I wouldn’t have believed it. But it seemed so real.'

The text message also included an instruction to call the 'banks' 1800 number if she does not authorise the supposed transfer.

Aurora, who was in a 'state of shock' at the time, made the decision to dial the number, hoping that it could help prevent someone from stealing her money.

Unfortunately, what followed was a series of steps she would come to later realise were all attempts to con her out of her hard-earned money.

Aurora was not suspicious of the text message as it appeared to be from a legitimate NAB number. Credit: Aurora Casilli.

The teen recounted that when she called the number she was given, the prompts and music were exactly the same as when she'd called her bank in the past, making her believe that there was nothing suspicious about the process.

She even had to wait an hour on hold to talk to someone, which she said only added to the apparent authenticity of the call.

After a gruelling wait, she was then connected to a 'professional and polite' man with a British accent.

Aurora explained: 'He sounded like any normal person working at a bank.'

'You hear things on the news about scammers being from other countries and having broken English or heavy foreign accents.'

'But he was just a man with a British accent that spoke in a professional way. It did not seem suspicious.'

The man assured her that she had nothing to worry about and suggested that, in order to increase her level of financial security, he will transfer all of her funds into a new account, which he claimed he was setting up for her at the time of the call.

The teen followed the man's suggestion and then he hung up...

Tragically, it wasn’t until after Aurora sent over her entire life savings of $36,561.37 that she realised the account the money was sent to wasn’t actually a NAB one, but a Commonwealth Bank account.

She shared that she looked up the BSB (Bank State Branch) number, which she claims differed completely from the one on the NAB account she had been contacted about.

'I felt sick, I just got this gut feeling that something was terribly wrong,' she said.

'I called back, and asked why he wanted me to transfer the money into a Commonwealth account. He hung up again.'

'That’s when it hit home, I’d been scammed.'

'You never think something like this will happen to you.'

Allegedly, the scammers used the technique of 'spoofing' to make their phone number appear to be another legitimate business.

Aurora quickly contacted Commonwealth Bank to try and stop the transfer. However, it was too late and she was informed that the funds had already been taken out.

A Commonwealth bank representative also told her that they have 'flagged' the account and are currently investigating Aurora's case.

She remarked: 'I’m devastated. I’ve worked hard all my life, I was saving for a house.'

'All those shifts, all the work I put in, and now this.'

'While my friends were going out and buying nice things like makeup and clothes, I was saving. I was saving for my future.'

'Now I have nothing. I have to start all over again.'

Aurora also contacted NAB for help.

Unfortunately after careful deliberation, the bank decided that while Aurora is covered by NAB’s fraud protection policy, the bank believes she authorised the payment and therefore isn’t liable for the $37,000 she lost.

The memo further indicated that NAB did not view Aurora as a scam victim because the payments were made via her personal device and there was no evidence to show that the bank had failed to deliver its duties.

Despite this, NAB offered her a $3,000 goodwill gesture, which she declined.

'I just want to raise awareness so this doesn’t happen to others,' Aurora said.

'If it can happen to me, it could happen to anyone. It is so scary what these scammers can do.'

'I do think NAB should be held responsible and have more security measures in place, so that their customers do not get scammed.'

'I also think banks in general need an urgent line for people in these situations. If I hadn’t been on hold for hours, maybe I could have gotten my money back.'

'I’m honestly just heartbroken, and I hope nobody else will ever have to go through this.'

Chris Sheehan, NAB’s Executive of Group Investigations and Fraud, said that while the bank cannot comment on individual cases, they encourage their customers to always be vigilant of people asking for your banking details even if they appear legitimate.

According to Mr Sheehan, scammers had made use of a software that could make their phone numbers appear as if they belonged to the bank itself.

He also warned people about NAB’s deceptive strategies of asking vulnerable customers to update their details or to transfer money to another account in the name of 'security'.

'We’ve seen a significant increase in scams in recent years and it’s upsetting to see the devastating effects these can have,' Mr Sheehan said in a statement.

'The prevalence of scams highlights they’re a society-wide issue and we all have a role to play in taking action, driving education and raising awareness.'

Key Takeaways

• Aurora Casilli, an 18-year-old from Albany, Western Australia, lost her entire life savings of $37,000 to an apparent scam perpetrated by someone spoofing NAB's phone number.
• The scam employed techniques such as the same music and voice prompts heard when calling NAB, as well as a professional and polite male with a British accent who urged her to transfer her savings into a new NAB account in her name.
• It turned out to be a Commonwealth Bank account, and by the time Aurora realised this, her money had already been taken out.
• NAB determined that they were not liable for the lost funds due to Aurora's authorisation of the transfer. Despite this, they offered her a goodwill gesture of $3,000.

This story is a stark reminder of how phone scammers can target those who least expect it, and highlights why it is so important to stay vigilant, especially when it comes to money matters.

Members, you can protect yourselves from becoming a victim of massive frauds like this by following a few key steps.

Firstly, it’s important to always hang up on suspicious calls, and give your bank a direct call on their official number. It’s wise to avoid clicking on any links sent via text messages as well, no matter how urgent the senders may seem.

Remember never to share your personal or banking information with anyone unless you’re certain that they are real and authentic. If a caller or message displays a threatening tone at any point, don’t cave in or panic.

In any case, if you do feel intimidated by a caller, it’s a sure sign you should hang up and call the bank from the number on the back of your card.

Most importantly of all, trust your gut and don’t be afraid to be assertive.

So, there you have it, folks! If you encounter similar phone calls, don't hesitate to report the incident to Scam Watch Australia. Stay safe out there!

 

[Evol P]

Unfortuna

Not strictly true. There are plenty of little towns with no bank, and even some larger towns, like mine, have banks with greatly restricted operating hours (ironically because of the uptake of on-line banking!). One thing you CAN do: do not use a mobile phone for ANY contact with a bank; use a landline to call the number/s shown on your really-o, truly-o paper Bank Statement, then make copious notes of the conversation including the Bank employee's name.

Unfortunately a lot of us don't have a landline any more.

 

[Gaena]

Banks will NOT call you, email you, text you. If you get it, WALK into your bank ASAP and talk to them face to face. Every little town has a bank, your bank. Just walk into your bank. Where your $'s are concerned, get off your electronics and walk!!! into your bank.

good advice however, with the majority of Banks rapidly closing down branches one that you can walk into are becoming increasingly hard to find, Banks in regional areas are vitually non existant, as an example for our Bank branch we only have an ATM 75km away the closest actual Bank is 150km away and we have been told that branch will be closing by the end of this year. The Banks want everyone to use their online services as it saves them the cost of bricks and mortar shop fronts as well as staff wages some regional areas now only offer services through a local post office.

 

[Nana Zorak]

Banks will NOT call you, email you, text you. If you get it, WALK into your bank ASAP and talk to them face to face. Every little town has a bank, your bank. Just walk into your bank. Where your $'s are concerned, get off your electronics and walk!!! into your bank.

With so many banks closing branches to save money for the stockholders it is not always easy as that to find your bank. My local bank closed 3 years ago & to make things difficult I as an older person can no longer use my mobility scooter to travel the distance to the next branch. Not the fault of the bank I know but an accident involving a lift has made me unable to ride my scooter.

 

[tonyjnolan]

Not strictly true. There are plenty of little towns with no bank, and even some larger towns, like mine, have banks with greatly restricted operating hours (ironically because of the uptake of on-line banking!). One thing you CAN do: do not use a mobile phone for ANY contact with a bank; use a landline to call the number/s shown on your really-o, truly-o paper Bank Statement, then make copious notes of the conversation including the Bank employee's name.

Your Ogden Nash reference did not go unnoticed. Thanks

 

[Alena]

After years of working hard and saving every penny she could, 18-year-old Aurora Casilli from Western Australia was confident that she would soon be able to afford her own home.

She had big goals and worked hard to achieve them all - starting her first casual job at the young age of 14.

However, the teen's goal came crashing down when she became a victim of a new, sophisticated scam that has seen her getting wiped out of her entire life savings.

Aurora recalled that it all started when she received a text message she believed was from her bank.

It said that someone with a name she didn't recognise was trying to transfer money out of her account – and she only had a few seconds to act.

'I was just at home, about to make breakfast when the text came through. I panicked when I read it,' she shared.

'All the money I had saved, and now I thought someone was in my account trying to make an unauthorised transfer.'

Aurora had been saving since she started working at age 14. Unfortunately, a phone scammer managed to con her out of all of her savings, leaving her with nothing. Credit: Pexels/Tara Winstead.

The teen recalled that nothing about the unexpected interaction seemed out of place at the time as the text message claimed to be from the National Australia Bank (NAB).

'The text was from NAB, and was underneath other messages I got from them. It seemed legit to me, so I called the number in a panic,' she continued.

'If it was from a random mobile number, I wouldn’t have believed it. But it seemed so real.'

The text message also included an instruction to call the 'banks' 1800 number if she does not authorise the supposed transfer.

Aurora, who was in a 'state of shock' at the time, made the decision to dial the number, hoping that it could help prevent someone from stealing her money.

Unfortunately, what followed was a series of steps she would come to later realise were all attempts to con her out of her hard-earned money.

Aurora was not suspicious of the text message as it appeared to be from a legitimate NAB number. Credit: Aurora Casilli.

The teen recounted that when she called the number she was given, the prompts and music were exactly the same as when she'd called her bank in the past, making her believe that there was nothing suspicious about the process.

She even had to wait an hour on hold to talk to someone, which she said only added to the apparent authenticity of the call.

After a gruelling wait, she was then connected to a 'professional and polite' man with a British accent.

Aurora explained: 'He sounded like any normal person working at a bank.'

'You hear things on the news about scammers being from other countries and having broken English or heavy foreign accents.'

'But he was just a man with a British accent that spoke in a professional way. It did not seem suspicious.'

The man assured her that she had nothing to worry about and suggested that, in order to increase her level of financial security, he will transfer all of her funds into a new account, which he claimed he was setting up for her at the time of the call.

The teen followed the man's suggestion and then he hung up...

Tragically, it wasn’t until after Aurora sent over her entire life savings of $36,561.37 that she realised the account the money was sent to wasn’t actually a NAB one, but a Commonwealth Bank account.

She shared that she looked up the BSB (Bank State Branch) number, which she claims differed completely from the one on the NAB account she had been contacted about.

'I felt sick, I just got this gut feeling that something was terribly wrong,' she said.

'I called back, and asked why he wanted me to transfer the money into a Commonwealth account. He hung up again.'

'That’s when it hit home, I’d been scammed.'

'You never think something like this will happen to you.'

Allegedly, the scammers used the technique of 'spoofing' to make their phone number appear to be another legitimate business.

Aurora quickly contacted Commonwealth Bank to try and stop the transfer. However, it was too late and she was informed that the funds had already been taken out.

A Commonwealth bank representative also told her that they have 'flagged' the account and are currently investigating Aurora's case.

She remarked: 'I’m devastated. I’ve worked hard all my life, I was saving for a house.'

'All those shifts, all the work I put in, and now this.'

'While my friends were going out and buying nice things like makeup and clothes, I was saving. I was saving for my future.'

'Now I have nothing. I have to start all over again.'

Aurora also contacted NAB for help.

Unfortunately after careful deliberation, the bank decided that while Aurora is covered by NAB’s fraud protection policy, the bank believes she authorised the payment and therefore isn’t liable for the $37,000 she lost.

The memo further indicated that NAB did not view Aurora as a scam victim because the payments were made via her personal device and there was no evidence to show that the bank had failed to deliver its duties.

Despite this, NAB offered her a $3,000 goodwill gesture, which she declined.

'I just want to raise awareness so this doesn’t happen to others,' Aurora said.

'If it can happen to me, it could happen to anyone. It is so scary what these scammers can do.'

'I do think NAB should be held responsible and have more security measures in place, so that their customers do not get scammed.'

'I also think banks in general need an urgent line for people in these situations. If I hadn’t been on hold for hours, maybe I could have gotten my money back.'

'I’m honestly just heartbroken, and I hope nobody else will ever have to go through this.'

Chris Sheehan, NAB’s Executive of Group Investigations and Fraud, said that while the bank cannot comment on individual cases, they encourage their customers to always be vigilant of people asking for your banking details even if they appear legitimate.

According to Mr Sheehan, scammers had made use of a software that could make their phone numbers appear as if they belonged to the bank itself.

He also warned people about NAB’s deceptive strategies of asking vulnerable customers to update their details or to transfer money to another account in the name of 'security'.

'We’ve seen a significant increase in scams in recent years and it’s upsetting to see the devastating effects these can have,' Mr Sheehan said in a statement.

'The prevalence of scams highlights they’re a society-wide issue and we all have a role to play in taking action, driving education and raising awareness.'

Key Takeaways

• Aurora Casilli, an 18-year-old from Albany, Western Australia, lost her entire life savings of $37,000 to an apparent scam perpetrated by someone spoofing NAB's phone number.
• The scam employed techniques such as the same music and voice prompts heard when calling NAB, as well as a professional and polite male with a British accent who urged her to transfer her savings into a new NAB account in her name.
• It turned out to be a Commonwealth Bank account, and by the time Aurora realised this, her money had already been taken out.
• NAB determined that they were not liable for the lost funds due to Aurora's authorisation of the transfer. Despite this, they offered her a goodwill gesture of $3,000.

This story is a stark reminder of how phone scammers can target those who least expect it, and highlights why it is so important to stay vigilant, especially when it comes to money matters.

Members, you can protect yourselves from becoming a victim of massive frauds like this by following a few key steps.

Firstly, it’s important to always hang up on suspicious calls, and give your bank a direct call on their official number. It’s wise to avoid clicking on any links sent via text messages as well, no matter how urgent the senders may seem.

Remember never to share your personal or banking information with anyone unless you’re certain that they are real and authentic. If a caller or message displays a threatening tone at any point, don’t cave in or panic.

In any case, if you do feel intimidated by a caller, it’s a sure sign you should hang up and call the bank from the number on the back of your card.

Most importantly of all, trust your gut and don’t be afraid to be assertive.

So, there you have it, folks! If you encounter similar phone calls, don't hesitate to report the incident to Scam Watch Australia. Stay safe out there!

Aurora" take to the media, Current Affairs wld certianly be interested. Also contact Ombudsman! Ombudsman is there to assist and take it directly with the NAB bank. Don't give up!

 

[Alena]

Aurora" take the case to the media. Current Affairs wld certianly be interested. Also contact an Ombudsman! Ombudsman is there to assist and take it directly with the NAB bank. Don't give up!

 

[Staffordshire Whippet]

Unfortuna

Unfortunately a lot of us don't have a landline any more.

Find one. Use a Telstra public phone (they're free now!) if you have to.

 

[MindyMac]

Please everyone, never do any banking Online and/or via iphone (mobile). Never Ever get bank statements via emails or image on an iphone. The culprits know that nearly everyone does banking this way and can see when people have accounts linked to the iphone, emails, emails linked to iphones. Credit cards linked to iphones. If you get any sort of text, even an email to a computer/laptop ignore it. NEVER EVER open them. I got two emails within seconds of each other stating that my CBA account 'looks like it's been hacked.' I don't even bank with the CBA and have never done so. I did contact the CBA FRAUD Dept and gave them the details ... as much as I could ... details of who email was from, date, time so that their Fraud Dept could investigate. Sure, I have also received text messages Warning that my account has been hacked and they use all the banks over here. i never call the number but instead call the bank direct with their phone number listed on the White Pages or the phone number on the card statement/actual bank statement received in the post. Sure enough, it's a scam and the staff get as much details as possible. They are trying to catch these people and with the help of police in as many countries that co-operate with catching the scammers.

The Scammers have caught on and now enlist criminals with English and/or American accents who are after $Big and Easy Money.

 

[Kelpie]

It sounds like it was someone working within the bank was involved. How did they know she had a large amount in her account and how come she rang the NABs 1800 number and still wasn't speaking to a NAB employee?
I hope the police fraud squad are considering these suspicious events.

I have been banking with NAB for a very long time. I can't say that I am 110% happy with them but I think they all belomg to the same club in coming up with some sort of plans and new fees to screw the customers in the best possibkle way. Hence the reason that I have been sticking with them.
All I can add to that is that I like the way they are handling my direct debit transfers in the way explained below;
1) If I make a transfer to an unknown supplier or service provider (First ever transfer to a new account) I immediately receive a text message with a code for me to enter it and they will then approve the transfer after that.
2) If I transfer any amount of money in excess of $5,000.00 dollars I immeditaley get sent an email confirming that I am making that transfer and, if not, for me to get in touch with them immediately.
I can't see as to how no one at the NAB follow these two steps in regard to this poor young girl.

 

[Kelpie]

Banks will NOT call you, email you, text you. If you get it, WALK into your bank ASAP and talk to them face to face. Every little town has a bank, your bank. Just walk into your bank. Where your $'s are concerned, get off your electronics and walk!!! into your bank.

Not true. I live in the country and let me tell you that there ae many many small towns with no Bank at all or getting close to closing them. The Bank say that customers prefer the way of going digital with their banking but that is not also true and a big lie. You go to a Bank and there is someone there as soon as you enter the door leading you to a teller machine where you can deposit money or withdraw from it. Good old service has gone and they will tell you anything to promote their agenda where they can make more money.

 

[jackliz27]

After years of working hard and saving every penny she could, 18-year-old Aurora Casilli from Western Australia was confident that she would soon be able to afford her own home.

She had big goals and worked hard to achieve them all - starting her first casual job at the young age of 14.

However, the teen's goal came crashing down when she became a victim of a new, sophisticated scam that has seen her getting wiped out of her entire life savings.

Aurora recalled that it all started when she received a text message she believed was from her bank.

It said that someone with a name she didn't recognise was trying to transfer money out of her account – and she only had a few seconds to act.

'I was just at home, about to make breakfast when the text came through. I panicked when I read it,' she shared.

'All the money I had saved, and now I thought someone was in my account trying to make an unauthorised transfer.'

Aurora had been saving since she started working at age 14. Unfortunately, a phone scammer managed to con her out of all of her savings, leaving her with nothing. Credit: Pexels/Tara Winstead.

The teen recalled that nothing about the unexpected interaction seemed out of place at the time as the text message claimed to be from the National Australia Bank (NAB).

'The text was from NAB, and was underneath other messages I got from them. It seemed legit to me, so I called the number in a panic,' she continued.

'If it was from a random mobile number, I wouldn’t have believed it. But it seemed so real.'

The text message also included an instruction to call the 'banks' 1800 number if she does not authorise the supposed transfer.

Aurora, who was in a 'state of shock' at the time, made the decision to dial the number, hoping that it could help prevent someone from stealing her money.

Unfortunately, what followed was a series of steps she would come to later realise were all attempts to con her out of her hard-earned money.

Aurora was not suspicious of the text message as it appeared to be from a legitimate NAB number. Credit: Aurora Casilli.

The teen recounted that when she called the number she was given, the prompts and music were exactly the same as when she'd called her bank in the past, making her believe that there was nothing suspicious about the process.

She even had to wait an hour on hold to talk to someone, which she said only added to the apparent authenticity of the call.

After a gruelling wait, she was then connected to a 'professional and polite' man with a British accent.

Aurora explained: 'He sounded like any normal person working at a bank.'

'You hear things on the news about scammers being from other countries and having broken English or heavy foreign accents.'

'But he was just a man with a British accent that spoke in a professional way. It did not seem suspicious.'

The man assured her that she had nothing to worry about and suggested that, in order to increase her level of financial security, he will transfer all of her funds into a new account, which he claimed he was setting up for her at the time of the call.

The teen followed the man's suggestion and then he hung up...

Tragically, it wasn’t until after Aurora sent over her entire life savings of $36,561.37 that she realised the account the money was sent to wasn’t actually a NAB one, but a Commonwealth Bank account.

She shared that she looked up the BSB (Bank State Branch) number, which she claims differed completely from the one on the NAB account she had been contacted about.

'I felt sick, I just got this gut feeling that something was terribly wrong,' she said.

'I called back, and asked why he wanted me to transfer the money into a Commonwealth account. He hung up again.'

'That’s when it hit home, I’d been scammed.'

'You never think something like this will happen to you.'

Allegedly, the scammers used the technique of 'spoofing' to make their phone number appear to be another legitimate business.

Aurora quickly contacted Commonwealth Bank to try and stop the transfer. However, it was too late and she was informed that the funds had already been taken out.

A Commonwealth bank representative also told her that they have 'flagged' the account and are currently investigating Aurora's case.

She remarked: 'I’m devastated. I’ve worked hard all my life, I was saving for a house.'

'All those shifts, all the work I put in, and now this.'

'While my friends were going out and buying nice things like makeup and clothes, I was saving. I was saving for my future.'

'Now I have nothing. I have to start all over again.'

Aurora also contacted NAB for help.

Unfortunately after careful deliberation, the bank decided that while Aurora is covered by NAB’s fraud protection policy, the bank believes she authorised the payment and therefore isn’t liable for the $37,000 she lost.

The memo further indicated that NAB did not view Aurora as a scam victim because the payments were made via her personal device and there was no evidence to show that the bank had failed to deliver its duties.

Despite this, NAB offered her a $3,000 goodwill gesture, which she declined.

'I just want to raise awareness so this doesn’t happen to others,' Aurora said.

'If it can happen to me, it could happen to anyone. It is so scary what these scammers can do.'

'I do think NAB should be held responsible and have more security measures in place, so that their customers do not get scammed.'

'I also think banks in general need an urgent line for people in these situations. If I hadn’t been on hold for hours, maybe I could have gotten my money back.'

'I’m honestly just heartbroken, and I hope nobody else will ever have to go through this.'

Chris Sheehan, NAB’s Executive of Group Investigations and Fraud, said that while the bank cannot comment on individual cases, they encourage their customers to always be vigilant of people asking for your banking details even if they appear legitimate.

According to Mr Sheehan, scammers had made use of a software that could make their phone numbers appear as if they belonged to the bank itself.

He also warned people about NAB’s deceptive strategies of asking vulnerable customers to update their details or to transfer money to another account in the name of 'security'.

'We’ve seen a significant increase in scams in recent years and it’s upsetting to see the devastating effects these can have,' Mr Sheehan said in a statement.

'The prevalence of scams highlights they’re a society-wide issue and we all have a role to play in taking action, driving education and raising awareness.'

Key Takeaways

• Aurora Casilli, an 18-year-old from Albany, Western Australia, lost her entire life savings of $37,000 to an apparent scam perpetrated by someone spoofing NAB's phone number.
• The scam employed techniques such as the same music and voice prompts heard when calling NAB, as well as a professional and polite male with a British accent who urged her to transfer her savings into a new NAB account in her name.
• It turned out to be a Commonwealth Bank account, and by the time Aurora realised this, her money had already been taken out.
• NAB determined that they were not liable for the lost funds due to Aurora's authorisation of the transfer. Despite this, they offered her a goodwill gesture of $3,000.

This story is a stark reminder of how phone scammers can target those who least expect it, and highlights why it is so important to stay vigilant, especially when it comes to money matters.

Members, you can protect yourselves from becoming a victim of massive frauds like this by following a few key steps.

Firstly, it’s important to always hang up on suspicious calls, and give your bank a direct call on their official number. It’s wise to avoid clicking on any links sent via text messages as well, no matter how urgent the senders may seem.

Remember never to share your personal or banking information with anyone unless you’re certain that they are real and authentic. If a caller or message displays a threatening tone at any point, don’t cave in or panic.

In any case, if you do feel intimidated by a caller, it’s a sure sign you should hang up and call the bank from the number on the back of your card.

Most importantly of all, trust your gut and don’t be afraid to be assertive.

So, there you have it, folks! If you encounter similar phone calls, don't hesitate to report the incident to Scam Watch Australia. Stay safe out there!

 

[Marrampark]

I suggest you contact the Financial Ombudsman as the NAB must know they are liable to offer you $3,000. I would fight this.

 

[Kelpie]

I suggest you contact the Financial Ombudsman as the NAB must know they are liable to offer you $3,000. I would fight this.

Fully agree. NAB wouldn't offer you anything unless they have an idea that they might be somehow responsible.
Get in touch with AFCA and tell them your story AURORA. You will be surprised at what they can offer you.

 

[Kelpie]

AURORA, if you are following this thread here is the contact number for AFCA (Australian Financial Complaints Authority)

Contact us | Australian Financial Complaints Authority (AFCA)​

https://www.afca.org.au › about-afca › contact-us


Telephone (free call within Australia). 1800 931 678 9:00am–5:00pm AEST/AEDT weekdays.


AURORA, Let us know how you get on as we are all behind you. Banks, all Banks, have an obligation to do anything possible to protect their clients and their money, and it is my opinion that they should have contacted you when you were making that transfer to a CBA account and confirm that it was your intention. HENCE WHY I BELIEVE IN THAT WAY.

 

[Sej]

These scammers should get everything bad in the universe happen to them.

SO sorry to read this story. That's a hard pill to swallow, and I really hope it's the last

 

[Pink lion]

I personally feel to enjoy the game and often safely respond, before blocking the senders.
I wrote this only yesterday after being told that had sold an item to a person for $495.00 and the amount was owing and if this was a mistake, to press the link provided.

(Do not ever do this by the way as it is a definite no no) I wrote:

Ha ha ha. This is hilarious, 4 parcel pick up scams,3 purchase scams, (including yours) 3 threat scams and 3 you have won a prize scams. WOW its only the 14th of January

Nuh, there aint no PHISH here buddy..... ha ha ha