Struggling to access your money? CommBank outage affects thousands of customers
These days, it's hard to deny that online banking has made our lives much easier. We no longer have to brave the weather and traffic just to go to the bank for simple tasks.
Now, with a simple click, we can handle our finances from the comfort of our homes whenever we want.
However, as with all great leaps in technology, there can be hiccups that can wreak havoc on our daily routines, and the recent outage at the Commonwealth Bank was one such hiccup that thousands of customers experienced firsthand.
According to various reports, the Commonwealth Bank experienced a major glitch in their online services on Monday, 26 June, leaving customers unable to access their accounts, use bank cards or even perform simple tasks such as paying for essentials like fuel, medication or rent.
The issue affected the bank's NetBank online banking service, CommBank mobile app, CommSec financial services, and direct debits for bill payments.
One customer, Jade Bury, was unable to pay for her doctor's appointment due to her card being repeatedly declined.
Even after reaching out to the bank's customer service team via Facebook, she received an unhelpful suggestion to make arrangements with family or friends.
Understandably, Ms Bury was livid, declaring, 'I don't think it's good enough.'
One user mentioned that they couldn't transfer money to or from CBA accounts. They found it frustrating to face such issues, especially when the end of the tax year is approaching.
Several others reported that the bank's app was displaying their account balances as zero.
One user mentioned, ‘Main account says $0, last update 10:33, but of course, there’s tech issues. Just need to pretty urgently know if a $0 balance is showing for others as part of the glitch.’
In a statement, Commonwealth Bank apologised to their customers, assuring them that services would be restored.
'We can confirm we have identified the cause of the issue, and services are being restored. Please note there may be delays in some payments as we continue to bring services back online.'
While it was a relief that the issue was eventually resolved and customers started regaining access to their accounts, the experience was undoubtedly frustrating for many.
Some customers even called for the bank to notify them directly should similar outages occur in the future instead of leaving them to discover the problem during failed transactions.
As of Tuesday, 27 June, at 6 AM, it has been confirmed that all customer services have been restored following intermittent service issues experienced by some customers on Monday.
However, it is important to note that a few customers may still encounter delays when receiving or sending payments. Still, these matters are expected to be resolved in the upcoming days.
So, what can we learn from this incident? As we become increasingly reliant on technology and the conveniences it offers, it's crucial to be prepared for any unforeseen glitches or outages that may impact our ability to manage our finances.
Having a contingency plan in place is always a good idea, such as keeping some emergency cash on hand and maintaining alternate payment methods.
And, of course, don't hesitate to give your bank a call and demand answers if you come across any issues with their online services. After all, it's your hard-earned money we're talking about here, and you have every right to know what's going on.
Members, what are your thoughts on the recent outage experienced by the Commonwealth Bank and its impact on customers' access to online banking services? How do you feel about the need for better communication during such incidents?
Now, with a simple click, we can handle our finances from the comfort of our homes whenever we want.
However, as with all great leaps in technology, there can be hiccups that can wreak havoc on our daily routines, and the recent outage at the Commonwealth Bank was one such hiccup that thousands of customers experienced firsthand.
According to various reports, the Commonwealth Bank experienced a major glitch in their online services on Monday, 26 June, leaving customers unable to access their accounts, use bank cards or even perform simple tasks such as paying for essentials like fuel, medication or rent.
The issue affected the bank's NetBank online banking service, CommBank mobile app, CommSec financial services, and direct debits for bill payments.
One customer, Jade Bury, was unable to pay for her doctor's appointment due to her card being repeatedly declined.
Even after reaching out to the bank's customer service team via Facebook, she received an unhelpful suggestion to make arrangements with family or friends.
Understandably, Ms Bury was livid, declaring, 'I don't think it's good enough.'
One user mentioned that they couldn't transfer money to or from CBA accounts. They found it frustrating to face such issues, especially when the end of the tax year is approaching.
Several others reported that the bank's app was displaying their account balances as zero.
One user mentioned, ‘Main account says $0, last update 10:33, but of course, there’s tech issues. Just need to pretty urgently know if a $0 balance is showing for others as part of the glitch.’
What Caused It?
The cause of the outage, according to a spokesperson for the bank, stemmed from an update to an 'internal application' which created a problem with one of their servers.In a statement, Commonwealth Bank apologised to their customers, assuring them that services would be restored.
'We can confirm we have identified the cause of the issue, and services are being restored. Please note there may be delays in some payments as we continue to bring services back online.'
While it was a relief that the issue was eventually resolved and customers started regaining access to their accounts, the experience was undoubtedly frustrating for many.
Some customers even called for the bank to notify them directly should similar outages occur in the future instead of leaving them to discover the problem during failed transactions.
Service Update
As of Tuesday, 27 June, at 6 AM, it has been confirmed that all customer services have been restored following intermittent service issues experienced by some customers on Monday.
However, it is important to note that a few customers may still encounter delays when receiving or sending payments. Still, these matters are expected to be resolved in the upcoming days.
Key Takeaways
- Commonwealth Bank customers experienced a major glitch that prevented them from making purchases and accessing their accounts.
- The bank acknowledged the 'technical problem' which affected the CommBank mobile app, NetBank online banking service, and payment services.
- Services began being restored in the afternoon, with the bank apologising and citing an update to an 'internal application' as the cause.
- Many customers expressed frustration and called for better communication in case of such outages, highlighting concerns about moving to a cashless society.
Having a contingency plan in place is always a good idea, such as keeping some emergency cash on hand and maintaining alternate payment methods.
And, of course, don't hesitate to give your bank a call and demand answers if you come across any issues with their online services. After all, it's your hard-earned money we're talking about here, and you have every right to know what's going on.
Members, what are your thoughts on the recent outage experienced by the Commonwealth Bank and its impact on customers' access to online banking services? How do you feel about the need for better communication during such incidents?