As much as we like to take advantage of all modern conveniences and have goods delivered to our doorsteps, we should also keep in mind that sometimes problems can arise when it comes to getting our packages in perfect shape.

Just recently, an Australia Post customer was left outraged after receiving a delivery that had been ripped open during transit.

The package had also appeared to be haphazardly taped back together.

'Repaired by Australia Post. I think the f**k not,' he wrote, sparking debate over who is accountable when parcels get damaged.

A customer shared photos of their Australia Post parcel upon arrival at his home. Image source: Facebook.

But while some blamed Australia Post for the ‘gaping holes’ in the box, other users defended the service provider and blamed the sender for incorrectly packing the parcel.

'Looks like a very thin cardboard box with a lot of empty space,’ one pointed out.

‘What do you think is going to happen when such a package is handled by machinery and heavier packages are bound to land on top of it?'

'Anyone who doesn't pack parcels to withstand the rough treatment that any sane person knows the parcel is going to encounter is a mo**n.'

Despite not outright taking responsibility for the damage, the courier did admit to some fault.

'The vast majority of mail delivered by Australia Post arrives safely but it's clear something has gone wrong in this instance,' a spokesperson said.

They added that customers may get in touch with them to raise any concerns by calling 13 POST (13 7678) or via the AusPost app.

They also urged senders to pack deliveries correctly.

'To help items arrive safely, customers should ensure parcels are always packed appropriately in sturdy packaging that is suitable for what's inside,' the spokesperson added.

Another tip Australia Post shared is to choose the right packaging: 'It should be durable and secured with heavy-duty packing tape. Items shouldn't be too loose or crammed in too tight.'

Senders should ensure that their items will not bend or move around during transit by filling empty spaces with shredded paper, tissue paper, or void filler.

In similar news, a business owner in Newcastle, NSW, shared a video on social media capturing an alarming moment when an Australia Post worker appeared to make a half-hearted attempt at a delivery.

In the footage, we see the postie quickly pull up to the business, grab the package from the back, scan it, jot down a collection card, and return the package to the storage box—all in just 90 seconds!

The frustrated customer took to social media to express their disappointment, saying, 'This is apparently Australia Post's idea of attempting to deliver a registered post item.'

The video of the Australia Post worker's half-hearted delivery attempt has sparked a wave of outrage among Facebook users. Many have encouraged the customer to file a complaint with AusPost, with one person saying the incident made their 'blood boil'.

You can read more about this incident here.

Key Takeaways

• An Australia Post customer received a damaged parcel and blamed the postal service for allegedly mishandling the delivery.
  
• Some online users defended Australia Post, suggesting the sender was at fault for not packaging the item correctly.
  
• A spokesperson for Australia Post acknowledged that something had gone wrong in this instance, and provided their contact details for customers to report any delivery concerns.
  
• Australia Post advised senders to use sturdy packaging and fill spaces with shredded paper or tissue paper to prevent items from moving during transit.
  

Members, do you have a similar experience with Australia Post? Who do you think is at fault here? Share your experience with us in the comments below!

 

[Ezzy]

Yes, l have seen courier drivers from AusPost ring the doorbell & run via my home security system on more than one occassion. On one such occassion l was able to catch the driver as he was reversing from the drive, saving me a journey to the P.O., & all because he was too lazy to wait to see if someone answered the door.

 

[Royal Watcher]

Wow! All of a sudden, lost parcel becomes a major political issue!!
To simplify it all - subcontractors!
It happens in a lot of businesses these days! Dare I say it a lot of workers from diff. backgrounds who come here & get jobs delivering our food, post etc etc becos there’s a lot of peeps who are “too good” to do that work & would rather take the jobseeker payments than do menial tasks like Uber drivers, menulog, courier drivers etc etc!!
Yes, they should do the job properly & their employers should sack them if they don’t! And yes, privatising utilities & the postal system was not good policy!! That’s the reason among others, that it’s all in such a mess!
Anyhow, Oz Post is ok by me but when they out-source services, then they need to make sure those people are treating customers properly, because who gets a bad name, not the morons delivering the parcels!!??
Also, I experienced casual workers wrapping parcels to be sent by Oz Post couriers @ dept store I worked for - they had no idea how to package a parcel to be sent! We got the brown paper back once all torn with nothing in it - no wonder, the dipstick who wrapped it put minimal tape on it & expected somehow it would survive being moved in transit with thousands of other items! WRONG!
Badly wrapped packages are doomed!
A case of common sense not reigning!?