[April Bradford]

Sneaky behaviour from Coles - Flybuys​

Member Margo recently reached out to bring to light a problem with Coles' Flybuys program.

'I completed a 4-week shop at Coles last week to receive $50 off in one of their promos. Every week before and during the 4 weeks, I received emails reminding me to shop. But when the 4th shop was completed, there was total silence from Coles. No emails about it, No mention in my Flybuys account either.'

'So I managed to contact them, and below is the reply I received.'

"Please be advised that the notification about a specific week's completion for the 4-week offer doesn't always print on the receipt or sent through email."

"Kindly note that this discount will automatically be deducted from your next Coles Online or Coles Supermarket shop when you spend $50.05 or more, as long as you provide your Flybuys details at checkout."

'I think their strategy is that people will forget about it since it's only valid for 30 days. Sneaky!'

'That promo has a choice of rewards - its either points or $ off. The points don't expire like the cash does.'

I wasn't aware of this as an occasional Coles shopper, so please keep this in mind when claiming any rewards through Coles or Woolworths. It's worth double-checking that you get the reward you were promised.

Have you ever experienced this before? Let us know in the comments below.

 

[MaggieMay1948]

I would say that's misleading and false advertising and I would definitely check with the ACCC.

 

[Penny4]

Is that only with a flybuys app?

 

[ElizabethL]

Coles is a rip off now even without flybuys. Prices are getting ridiculous.

 

[Kaio-Adams]

I have been trying to turn my flyby points to dollars, so I could use to do my shopping but to no avail. They seemed to put me thru round and around, so I give up

 

[DiBoz]

Sneaky behaviour from Coles - Flybuys​

Member Margo recently reached out to bring to light a problem with Coles' Flybuys program.

'I completed a 4-week shop at Coles last week to receive $50 off in one of their promos. Every week before and during the 4 weeks, I received emails reminding me to shop. But when the 4th shop was completed, there was total silence from Coles. No emails about it, No mention in my Flybuys account either.'

'So I managed to contact them, and below is the reply I received.'

"Please be advised that the notification about a specific week's completion for the 4-week offer doesn't always print on the receipt or sent through email."

"Kindly note that this discount will automatically be deducted from your next Coles Online or Coles Supermarket shop when you spend $50.05 or more, as long as you provide your Flybuys details at checkout."

'I think their strategy is that people will forget about it since it's only valid for 30 days. Sneaky!'

'That promo has a choice of rewards - its either points or $ off. The points don't expire like the cash does.'

I wasn't aware of this as an occasional Coles shopper, so please keep this in mind when claiming any rewards through Coles or Woolworths. It's worth double-checking that you get the reward you were promised.

Have you ever experienced this before? Let us know in the comments below.

 

[Penny4]

I have been trying to turn my flyby points to dollars, so I could use to do my shopping but to no avail. They seemed to put me thru round and around, so I give up

It's works fine for me when I go to Flybuys online to have $ for shopping. Works for all Flybuys stores. Just use your pin number when using Eftpos.

 

[Bwmooney]

Whilst I was not aware that the $50 off expired I have always chosen points, it makes sense you can convert and spend points whenever you want.

 

[Cheb]

I always select to get the points rather than $50 off. I have never not received the extra bonus points.
I then can into FLYBUYS and choose to convert my points to use at Target, KMart or off a shop at Coles.
I have never had a problem. You do need to pick a pincode to use at the checkouts when deciding to use the points.

 

[Janet Ball]

I have been trying to turn my flyby points to dollars, so I could use to do my shopping but to no avail. They seemed to put me thru round and around, so I give up

Me too..used to always get the $10 off before we had to use the App and now, even though I have nearly $30 due to me, I cannot get it!!!!

 

[John E K]

This complaint is incorrect. I have got $50 off many times and once very recently. I still have the receipt that says, under FLYBUYS, "Congratulations! You've collected $50 to spend at Coles". It then goes on to explain the details and ends by giving a "Valid to" date. Everything fine so, thanks and well done Coles! I just wish people would check their facts before making unjustified complaints.

 

[Grahamclarke]

Sneaky behaviour from Coles - Flybuys​

Member Margo recently reached out to bring to light a problem with Coles' Flybuys program.

'I completed a 4-week shop at Coles last week to receive $50 off in one of their promos. Every week before and during the 4 weeks, I received emails reminding me to shop. But when the 4th shop was completed, there was total silence from Coles. No emails about it, No mention in my Flybuys account either.'

'So I managed to contact them, and below is the reply I received.'

"Please be advised that the notification about a specific week's completion for the 4-week offer doesn't always print on the receipt or sent through email."

"Kindly note that this discount will automatically be deducted from your next Coles Online or Coles Supermarket shop when you spend $50.05 or more, as long as you provide your Flybuys details at checkout."

'I think their strategy is that people will forget about it since it's only valid for 30 days. Sneaky!'

'That promo has a choice of rewards - its either points or $ off. The points don't expire like the cash does.'

I wasn't aware of this as an occasional Coles shopper, so please keep this in mind when claiming any rewards through Coles or Woolworths. It's worth double-checking that you get the reward you were promised.

Have you ever experienced this before? Let us know in the comments below.

 

[Grahamclarke]

This complaint is incorrect. I have got $50 off many times and once very recently. I still have the receipt that says, under FLYBUYS, "Congratulations! You've collected $50 to spend at Coles". It then goes on to explain the details and ends by giving a "Valid to" date. Everything fine so, thanks and well done Coles! I just wish people would check their facts before making unjustified complaints.

We have completed this offer twice and have just done the first week of their third offer so far no issues. as normals with Coles it does take a few day for the points to be added.
as Coles is not our normal supermarket we try to limit our spend to just above the $60, and watch what we buy (items at 40% or 1/2 price

 

[Thecheesequeen]

This complaint is incorrect. I have got $50 off many times and once very recently. I still have the receipt that says, under FLYBUYS, "Congratulations! You've collected $50 to spend at Coles". It then goes on to explain the details and ends by giving a "Valid to" date. Everything fine so, thanks and well done Coles! I just wish people would check their facts before making unjustified complaints.

But it sounds as if she has complied with the conditions and still hasn’t received her $50 off. She shouldn’t have to spend yet another $50 in order to get her reward. I think her complaint is fully justified.

 

[MC12]

Is that only with a flybuys app?

Through email

 

[Penny4]

Through email

Oh okay. I've never received emails like that, so I can't really say.

 

[Sharon55]

Sneaky behaviour from Coles - Flybuys​

Member Margo recently reached out to bring to light a problem with Coles' Flybuys program.

'I completed a 4-week shop at Coles last week to receive $50 off in one of their promos. Every week before and during the 4 weeks, I received emails reminding me to shop. But when the 4th shop was completed, there was total silence from Coles. No emails about it, No mention in my Flybuys account either.'

'So I managed to contact them, and below is the reply I received.'

"Please be advised that the notification about a specific week's completion for the 4-week offer doesn't always print on the receipt or sent through email."

"Kindly note that this discount will automatically be deducted from your next Coles Online or Coles Supermarket shop when you spend $50.05 or more, as long as you provide your Flybuys details at checkout."

'I think their strategy is that people will forget about it since it's only valid for 30 days. Sneaky!'

'That promo has a choice of rewards - its either points or $ off. The points don't expire like the cash does.'

I wasn't aware of this as an occasional Coles shopper, so please keep this in mind when claiming any rewards through Coles or Woolworths. It's worth double-checking that you get the reward you were promised.

Have you ever experienced this before? Let us know in the comments below.

I never get these offers anymore

 

[DiBoz]

I also participated in the 4 week shops and on the last week did not receive any notice from Flybuys. Although the following week when I shopped the $50 was automatically taken from the total. I don’t think they are being underhanded about it. It’s on again at the moment so will see how it works this time.

 

[Shane/#]

Sneaky behaviour from Coles - Flybuys​

Member Margo recently reached out to bring to light a problem with Coles' Flybuys program.

'I completed a 4-week shop at Coles last week to receive $50 off in one of their promos. Every week before and during the 4 weeks, I received emails reminding me to shop. But when the 4th shop was completed, there was total silence from Coles. No emails about it, No mention in my Flybuys account either.'

'So I managed to contact them, and below is the reply I received.'

"Please be advised that the notification about a specific week's completion for the 4-week offer doesn't always print on the receipt or sent through email."

"Kindly note that this discount will automatically be deducted from your next Coles Online or Coles Supermarket shop when you spend $50.05 or more, as long as you provide your Flybuys details at checkout."

'I think their strategy is that people will forget about it since it's only valid for 30 days. Sneaky!'

'That promo has a choice of rewards - its either points or $ off. The points don't expire like the cash does.'

I wasn't aware of this as an occasional Coles shopper, so please keep this in mind when claiming any rewards through Coles or Woolworths. It's worth double-checking that you get the reward you were promised.

Have you ever experienced this before? Let us know in the comments below.

Sneaky similar thing happened with Woolworths everyday rewards said I'd get 2000 points if I activated it and shop so I did brought $36 worth swiped card got 0 so both Woolworths and Coles can stick the card where the sun don't shine

 

[MariaG]

I am not a dedicated Coles shopper. However use the card every purchase at Coles and affiliates.
My choice is to let the points accumulate then redeem them for Flybuy dollars. Has worked OK for me. I don't think I would rely on receipt system as it seems some folk might get confused.
Mind, you Everyday Rewards has been trouble free since I joined. Get my $10 off when the points add up, boost the special offers for more points (don't shop for them, but boost just in case), and, take full advantage of double/triple points times. The check out operators as well trained and always ask me if I want to use my dollars if they are there. I also make full use of their app.
If there are special offers out there, and associated retailers joining in the mix for Flybuys or Everyday, if I am a shopper there, I make sure I flash the card. Every point adds up eventually.