Simple malfunction forces Jetstar flight to return mid-journey
- Replies 5
Travelling can be an adventure, but for passengers on Jetstar flight JQ125 from Adelaide to Denpasar, Bali, it turned into an unexpected and rather unpleasant detour.
The flight, scheduled to depart at the crack of dawn around 7 am, was well on its way when a rather unsavoury issue arose, prompting a swift return to Adelaide.
The culprit is the aircraft's toilets, which had ceased to function correctly.
They refused to flush, leaving the crew with no choice but to address the issue for the comfort and health of everyone on board.
A Jetstar spokesperson confirmed the malfunction, which unfortunately could not be remedied mid-flight.
Upon returning to Adelaide, passengers were transferred to a replacement aircraft, which took off around 11 am.
Thankfully, the new flight went smoothly, and the Jetstar representative reassured travellers that they would reach their destination by 1:40 p.m. local time.
‘Passengers are now well on their way and are due to arrive at 1:40 pm local time,’ a spokesperson said.
But this wasn't Jetstar's only recent hiccup.
Just days before, the airline faced criticism for what some have called exploitative practices.
A passenger was charged an additional $559 in a separate incident due to a discrepancy between her ticket and identification names.
The 28-year-old woman, returning to Melbourne from Hobart with her husband and friends, found herself in a bind when her boarding pass displayed her married name while her driver's license still bore her maiden name.
A name change on a domestic flight can typically be resolved with a $70 fee.
However, since she had already completed the outbound leg of her journey without flagging the issue, she was told she would need to purchase a new ticket at a steep cost.
The price was nearly double the original $330 return trip she had booked.
Jetstar reviewed the case and offered the passenger a full refund for the additional ticket cost.
A spokesperson for the airline cited the federal government's requirement to travel under one's legal name with a matching ID but acknowledged the unique circumstances of this case.
In other news, irate Jetstar passenger Peter Cogan has voiced his frustration after being denied compensation for a flight to Bali that was aborted due to another passenger's behaviour.
The disruptive individual reportedly assaulted and verbally abused Cogan, resulting in the flight returning to Melbourne six hours after takeoff. You can read more about it here.
Have you ever experienced a similar situation on a flight or had to deal with a name mismatch on your travel documents? Share your stories in the comments below.
The flight, scheduled to depart at the crack of dawn around 7 am, was well on its way when a rather unsavoury issue arose, prompting a swift return to Adelaide.
The culprit is the aircraft's toilets, which had ceased to function correctly.
They refused to flush, leaving the crew with no choice but to address the issue for the comfort and health of everyone on board.
A Jetstar spokesperson confirmed the malfunction, which unfortunately could not be remedied mid-flight.
Jetstar flight from Adelaide to Denpasar turned around due to a toilet malfunction. Credit: Shutterstock
Upon returning to Adelaide, passengers were transferred to a replacement aircraft, which took off around 11 am.
Thankfully, the new flight went smoothly, and the Jetstar representative reassured travellers that they would reach their destination by 1:40 p.m. local time.
‘Passengers are now well on their way and are due to arrive at 1:40 pm local time,’ a spokesperson said.
But this wasn't Jetstar's only recent hiccup.
Just days before, the airline faced criticism for what some have called exploitative practices.
A passenger was charged an additional $559 in a separate incident due to a discrepancy between her ticket and identification names.
The 28-year-old woman, returning to Melbourne from Hobart with her husband and friends, found herself in a bind when her boarding pass displayed her married name while her driver's license still bore her maiden name.
A name change on a domestic flight can typically be resolved with a $70 fee.
However, since she had already completed the outbound leg of her journey without flagging the issue, she was told she would need to purchase a new ticket at a steep cost.
The price was nearly double the original $330 return trip she had booked.
Jetstar reviewed the case and offered the passenger a full refund for the additional ticket cost.
A spokesperson for the airline cited the federal government's requirement to travel under one's legal name with a matching ID but acknowledged the unique circumstances of this case.
In other news, irate Jetstar passenger Peter Cogan has voiced his frustration after being denied compensation for a flight to Bali that was aborted due to another passenger's behaviour.
The disruptive individual reportedly assaulted and verbally abused Cogan, resulting in the flight returning to Melbourne six hours after takeoff. You can read more about it here.
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