Shoppers slam Kmart over shocking store condition: 'There is no discipline.'

A recent incident at one of Australia’s most popular stores has sparked widespread outrage, with customers voicing their concerns over the state of the shopping environment.

What began as a seemingly minor observation quickly turned into a heated debate, raising questions about respect, responsibility, and the impact on the retail experience.

The situation has left many wondering: is this a growing trend or just an isolated event?


Shoppers at Kmart’s Casula store in Sydney have voiced their disappointment after a photo showing a chaotic aisle surfaced in a local community group.

The image depicted toys scattered across the floor, with shelves in complete disarray.

The person who posted the photo captioned it: ‘What hope do we have for a clean city, if this is how people treat 1 aisle at Kmart, Casula. Let’s do better Liverpool.’


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Shoppers disappointed by chaotic Kmart aisle. Image source: Tiktok/queensland_travellerz


Over 100 comments flooded the post, many of which blamed the lack of respect and basic manners on today’s children.

‘The problem is these days children (including teenagers) believe that they have no responsibility,’ one commenter said.

‘There is no discipline, no manners, no respect and it’s only getting worse,’ they added.

‘Kids back in the day were taught not to touch,’ said another.

‘This is showing how much kids are allowed to do whatever they want. Where is the discipline? When they become uncontrollable they blame it on the kids. Parents are to blame here,’ the commenter continued.

‘Why do parents let them get away with that? If my kid dropped something on the floor, I’d be there right beside them telling them to pick it up,’ one shopper remarked.

‘I would send my kid into next week and make them clean it up,’ another agreed.


As the conversation continued, a few commenters highlighted the consequences of such incidents.

‘Maybe we need to limit the toys displayed and put pictures out,’ one person suggested.

‘I’ve worked in The toy section before at ……… and it’s chaos on the best of days,’ they explained.

Some parents, they said, even buy toys that have been messed up at a cheaper price.

‘The store manager needs to mark them down because they are no longer worth the price marked,’ the commenter added.

One person showed sympathy for Kmart’s staff, writing: ‘Poor staff who have to always clean up the mess.’


Others pointed out that messy aisles weren’t exclusive to the children’s section.

‘And sometimes it’s not just the kids, I always go into Kmart and the shocking piles of jeans and tights on the shelf are just everywhere you can’t find the sizes, the same with the pjs section it’s just everywhere it’s not the kids doing it,’ a customer shared.

‘It is appalling how the finger is pointed at Kmart and how quickly the public is able to judge,’ another commented.

‘It is disgraceful how everyday customers let the kids run amok, while the adults do their shopping, the kids are left to play with and displace products besides break them open and then just leave like it’s nothing,’ they added.


This wasn’t the first time Kmart had received criticism for messy aisles.

A shopper last year in Victoria went viral after posting about dirty baby products at one store.

The footage, uploaded to social media, showed pink silicone sippy cups, bowls, and bibs caked in dirt and grime.

‘When unboxing the merchandise it’s dirty — sadly it happens — things get dirty during shipping, even the clothes arrive with marks on them,’ a former Kmart employee commented.

Another worker agreed: ‘I can confirm it comes so dusty, my clothes are gross after working the back dock.’


Another viral video from Queensland showed a shopper horrified by the state of the arts and crafts section, where products were scattered and some had been thrown on the floor.

Despite the mess, commenters were quick to point out that the responsibility to treat store aisles with respect fell on all shoppers, not just parents.

‘It’s not a thing about parents and kids. Other parts of this store and other stores can look like this. Collectively everyone needs to do better,’ one person concluded.


Watch the full video below.



The frustration surrounding Kmart's store conditions isn't the only issue on shoppers' minds.

In a previous story, customers were outraged after discovering ‘disgusting’ details in one of the retailer's products.

Want to know more? Check out the full story here.

Key Takeaways

  • Shoppers at Kmart’s Casula store were outraged after a photo of a messy aisle, with toys scattered and shelves disorganized, went viral.
  • Over 100 comments on social media blamed the lack of respect and discipline on today’s children, with many criticizing parents for not managing their kids' behavior in stores.
  • Some suggested limiting the display of toys or using pictures to prevent further mess, while others sympathized with store staff who must clean up the mess regularly.
  • The incident sparked a broader discussion, with many shoppers highlighting that messy aisles aren’t confined to children’s sections, and everyone needs to take responsibility for maintaining store cleanliness.

How can we all do our part to ensure a more respectful and tidy shopping experience? Share your thoughts in the comments below!
 

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A minority of people are disgusting. The things l have found left on shelves when l worked in retail makes me sick. Used disposable nappies and packs of deli goods left in isles because the customer has changed their mind.
 
  • Wow
Reactions: DLHM
Recently I found a bunch of grapes in the food section freezer. At first I thought they may be decoration but, no, they were real. I took them to the check out when I was ready and gave them to the lady who just raised her eyes.
 
Recently I found a bunch of grapes in the food section freezer. At first I thought they may be decoration but, no, they were real. I took them to the check out when I was ready and gave them to the lady who just raised her eyes.
That situation is a daily occurrence to them. Every week, sometimes twice a week when I go grocery shopping I collect goods left in the wrong place as I'm doing my shopping and return them to the front desk. I worked for Coles many years ago for about 12 months and the things that people leave "wherever" doesn't shock me at all. 🤷‍♀️
 
  • Sad
Reactions: Bagshaw and DLHM
Some parents have NO idea. They leave their offspring's to run around even playing chasing through the aisle to amuse themselves while they go on doing the shopping and DON'T bother to keep check of their kids. Times are so different now to when we had our children, even then I very rarely ever took our children while doing the grocery shopping as I did it when they were quietly in their pram, sitting in the trolley when preschool or then at preschool. Then I'd do the shopping while they were at school. It doesn't take much to just organise ones time to do the shopping without the kids even if both parents work as most do these days.

I know I'll probably get negatives here, but this is just my opinion and I'm glad I don't have littlies now-a-days to drag around the supermarket. 🤷‍♀️ :unsure::giggle:
 
This is no different to the idiot shoppers who get something from the fridge/freezer sections at supermarkets, change their mind and just dump the product on whichever shelf they're standing next to. The product then becomes unusable, therefore a loss to the store. Eventually these acts drive up prices for 'Joe Average', who is innocent and just doing the right thing.
 
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Reactions: Bagshaw
Kmart Casula has always been a very messy store. It was ok for a while after they did it up about 10 years ago.
The main problem obviously it customers who have no respect for anything but also there is never any staff around.
Customers will behave better if they think staff are watching them
 
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This is no different to the idiot shoppers who get something from the fridge/freezer sections at supermarkets, change their mind and just dump the product on whichever shelf they're standing next to. The product then becomes unusable, therefore a loss to the store. Eventually these acts drive up prices for 'Joe Average', who is innocent and just doing the right thing.
Absolutely. You'd be surprised just how much "food" stuff is thrown out in the BIG dumpster bins out the back and as you say we've the bunnies who have to pay for the stores loss of produce as well as products. :mad: 🤬
 
For me in a Victorian k mart it is the big trolleys left in the aisles. The aisles are small enough without having to manoeuvre a walker and assistance dog. Think I have walked a lot more just turning around and hunting for a clear aisle to just get where I wanted to go. Maybe they need more staff as so many were replaced with self serve let them see to aisle and messy shelves
 
I remember being told that we were not allowed to touch things - look only.
Some parents tell kids and they are disobedient. I have seen / heard kids being spoken to and on one occasion the child being forced to put the things back , in their correct places and no products in that Dept. were bought at all. One problem with the laws no you can not physically prevent your child from touching something. When kids start school they are / were taught that adults were not allowed to physically stop them doing anything, including walking out your house door and leaving. They are taught that they have rights.
 
I have gone shopping and hear the kids tell their parents they will meet them in the toy aisle. The kids run off and start playing with whatever they want, packaging is no problem. If the stores want to really protect their inventory, they should start packaging them like they do for knives and scissors. Free roaming kids absolutely no consideration for other shoppers. I regularly tell off kids from about 7 years to teenage playing with balls in shops, and reminding them that this is a store not a playground.:mad::mad::mad:
 
Some parents have NO idea. They leave their offspring's to run around even playing chasing through the aisle to amuse themselves while they go on doing the shopping and DON'T bother to keep check of their kids. Times are so different now to when we had our children, even then I very rarely ever took our children while doing the grocery shopping as I did it when they were quietly in their pram, sitting in the trolley when preschool or then at preschool. Then I'd do the shopping while they were at school. It doesn't take much to just organise ones time to do the shopping without the kids even if both parents work as most do these days.

I know I'll probably get negatives here, but this is just my opinion and I'm glad I don't have littlies now-a-days to drag around the supermarket. 🤷‍♀️ :unsure::giggle:
Children have much more freedom , not always a good thing
 
most SDC members are rightly appalled by the lack of parenting skills today that result in children being brought up with absolutely no boundaries and zero respect for anything those same children then grow up to be adults who have no respect for their neighbours or the law, it is an endless cycle decimating human kind and the planet that we live on:(
 
I agree we can't just blame the stores for their untidiness. Yes they don't seem to employ as many staff as they used to, to keep the store shelves neat and tidy. However, we the customers need to respect the stores we are shopping in by, putting things back in the right place once we've finished looking at it, take the time to fold the clothes up again, restrain your children from touching everything, Its not theirs until its paid for, teach your children respect and manners, which have long been lost and not only by the kids. The amount of screaming and uncontrolled kids is amazing these days. Also the number of adults who think its ok to yell and swear, without any consideration to other people is absolutely terrible and unfortunately its a lot of women/mothers that are doing this and its NOT ok. The staff really aren't employed to be constantly cleaning up disgusting mess left by the public. If you drop something or see something on the ground, pick it up, its not that hard to do. Can we PLEASE go back to having good manners and showing some restraint when it comes to your language when in public and respect for the staff.
 
  • Love
Reactions: Bagshaw
I remember being told that we were not allowed to touch things - look only.
Some parents tell kids and they are disobedient. I have seen / heard kids being spoken to and on one occasion the child being forced to put the things back , in their correct places and no products in that Dept. were bought at all. One problem with the laws no you can not physically prevent your child from touching something. When kids start school they are / were taught that adults were not allowed to physically stop them doing anything, including walking out your house door and leaving. They are taught that they have rights.
My daughter did that and lesson learned
 
  • Like
Reactions: Bagshaw
As long as the little brats grow up to be obese and then when I am old and frail I can easily hobble away from them when they are being nasty big s#its to me.
 
I have gone shopping and hear the kids tell their parents they will meet them in the toy aisle. The kids run off and start playing with whatever they want, packaging is no problem. If the stores want to really protect their inventory, they should start packaging them like they do for knives and scissors. Free roaming kids absolutely no consideration for other shoppers. I regularly tell off kids from about 7 years to teenage playing with balls in shops, and reminding them that this is a store not a playground.:mad::mad::mad:
I totally agree with and I've also done the same in telling kids that it's NOT a playground even when their parent is just standing there not far away ignoring their kids. :mad: :mad::mad:
 
most SDC members are rightly appalled by the lack of parenting skills today that result in children being brought up with absolutely no boundaries and zero respect for anything those same children then grow up to be adults who have no respect for their neighbours or the law, it is an endless cycle decimating human kind and the planet that we live on:(
I
ve always called these families "snowball families" because one generation habits roll onto the next. :mad: :mad::mad:
 

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