For those of you who are planning on using the self-service checkouts at your local Woolworths for your weekly grocery run, we have some important information to share with you!

On social media, some customers have complained about a strange (and unfair) occurrence at the self-service checkouts in their local Woolies.

According to the customers affected, they were each charged different prices for the same grocery items when scanned at different cash registers. What exactly was going on here?

The issue came up at Woolies' self-service checkout. Credit: Facebook. (Stock photo)​

One of the affected consumers described her checkout experience online, noting that she had the same things scanned at multiple registers but received slightly different totals.

The shopper said that the sum of all of her purchases initially amounted to $7.45 when she used one of the available self-service checkouts to complete her shop. When she tried to pay for her purchases, however, the register declined her payment, so she had to walk to a different one and re-scanned everything.

To her surprise, though, when she added it all up, she saw that it came to $7.50, five cents more than she had been issued at the previous register.

The woman spoke out right away to clarify that while she wasn't concerned about paying five cents more for her purchases, she was worried about how much these 'little charges' can build up to and how frequently this had happened to other unaware customers.

'Yeah, there are probably swings and roundabouts where people are paying more, or they're paying less over the span of a full shop. But how much is Woolies actually making from that? I'm very curious,' she said in the clip.

In response to the woman's post, another TikTok user shared that she had a very similar experience at her local supermarket, only that the prices of the products she purchased went down rather than up.

'This has happened to me – the first machine I used froze at $190, so I moved to the next machine, and it came to $170,' she commented.

​

Several viewers shared their thoughts in the video's comments section about how the prices of the same things scanned at different registers could vary.

According to one person, supermarket scales lose their accuracy over time and must be periodically serviced and recalibrated, so shoppers should be aware that the scales they use at the register may not be identical to one another.

However, a second user who claimed to be a Woolies employee replied and argued that they regularly do scale checks every morning, and a 'five-point scale check' weekly, so having different scales would be very unlikely.

For added peace of mind, it is reported that all manual and automated checkout scales undergo comprehensive checks once each week. Staff from Woolworths close any self-checkout or manned checkout scale that looks to be reading inaccurately right away, recalibrating it before customers can use it again.

A representative for Woolworths has already addressed the situation, saying the grocery store is eager to look into the customer's concerns.

'We are committed to ensuring the accuracy of all trade measurement scales across our stores in line with strict regulations and test our checkout scales daily,' they said.

'We strongly encourage this customer to reach out to our customer care team or the store directly, in order for us to investigate the items in the transaction and see what has caused the discrepancy.'

You read it here, folks! Be sure to notify a staff member right away if you ever find yourself in a similar situation so they can take appropriate action. And don't forget to double-check your receipts before you walk out the supermarket door! There's no telling what other small issues you could be overlooking.

 

[Tipsy]

For those of you who are planning on using the self-service checkouts at your local Woolworths for your weekly grocery run, we have some important information to share with you!

On social media, some customers have complained about a strange (and unfair) occurrence at the self-service checkouts in their local Woolies.

According to the customers affected, they were each charged different prices for the same grocery items when scanned at different cash registers. What exactly was going on here?

The issue came up at Woolies' self-service checkout. Credit: Facebook. (Stock photo)​

One of the affected consumers described her checkout experience online, noting that she had the same things scanned at multiple registers but received slightly different totals.

The shopper said that the sum of all of her purchases initially amounted to $7.45 when she used one of the available self-service checkouts to complete her shop. When she tried to pay for her purchases, however, the register declined her payment, so she had to walk to a different one and re-scanned everything.

To her surprise, though, when she added it all up, she saw that it came to $7.50, five cents more than she had been issued at the previous register.

The woman spoke out right away to clarify that while she wasn't concerned about paying five cents more for her purchases, she was worried about how much these 'little charges' can build up to and how frequently this had happened to other unaware customers.

'Yeah, there are probably swings and roundabouts where people are paying more, or they're paying less over the span of a full shop. But how much is Woolies actually making from that? I'm very curious,' she said in the clip.

In response to the woman's post, another TikTok user shared that she had a very similar experience at her local supermarket, only that the prices of the products she purchased went down rather than up.

'This has happened to me – the first machine I used froze at $190, so I moved to the next machine, and it came to $170,' she commented.

​

Several viewers shared their thoughts in the video's comments section about how the prices of the same things scanned at different registers could vary.

According to one person, supermarket scales lose their accuracy over time and must be periodically serviced and recalibrated, so shoppers should be aware that the scales they use at the register may not be identical to one another.

However, a second user who claimed to be a Woolies employee replied and argued that they regularly do scale checks every morning, and a 'five-point scale check' weekly, so having different scales would be very unlikely.

For added peace of mind, it is reported that all manual and automated checkout scales undergo comprehensive checks once each week. Staff from Woolworths close any self-checkout or manned checkout scale that looks to be reading inaccurately right away, recalibrating it before customers can use it again.

A representative for Woolworths has already addressed the situation, saying the grocery store is eager to look into the customer's concerns.

'We are committed to ensuring the accuracy of all trade measurement scales across our stores in line with strict regulations and test our checkout scales daily,' they said.

'We strongly encourage this customer to reach out to our customer care team or the store directly, in order for us to investigate the items in the transaction and see what has caused the discrepancy.'

You read it here, folks! Be sure to notify a staff member right away if you ever find yourself in a similar situation so they can take appropriate action. And don't forget to double-check your receipts before you walk out the supermarket door! There's no telling what other small issues you could be overlooking.

The solution is the simplest in the world.... You DONT get Paid for doing the checkouts job so DONT USE THEM

 

[Suzanne rose]

Did she not tell a woolworths worker when this happened?

Or did she leave the store only to complain on line.

To be honest if it was only 5c difference I wouldn't have realised it, I would have been a bit annoyed that I had to rescan to notice the difference in totals.

If this is happening to self serve checkouts then why wouldn't it happen to manned checkouts.

This has never happened to me in a supermarket but I have been over charged several times at a butcher where they charged more $ per kilo than the advertised price
Was it an honest mistake or were they being dishonest, there would be people who don't check receipts

 

[Staffordshire Whippet]

Always check your receipts before you leave the store. Over the past ten years, on average I find at least one miss-scanned overcharge every month at Woolies and Coles, resulting in the item being refunded in full. Yesterday, it was a $12.50 Quiche Lorraine, marked down to $10 for quick sale but charged at full rate. It pays to be vigilant.

 

[PLANTER]

Always check your receipts before you leave the store. Over the past ten years, on average I find at least one miss-scanned overcharge every month at Woolies and Coles, resulting in the item being refunded in full. Yesterday, it was a $12.50 Quiche Lorraine, marked down to $10 for quick sale but charged at full rate. It pays to be vigilant.

i always check my docket at any shop before i leave...it adds up and i'm always smiling !!!

 

[terri]

It happens. We never seem to hear stories about being undercharged. This too happens a lot. Nothing is perfect in life. People and machines are not infallible.

 

[freedy50]

For those of you who are planning on using the self-service checkouts at your local Woolworths for your weekly grocery run, we have some important information to share with you!

On social media, some customers have complained about a strange (and unfair) occurrence at the self-service checkouts in their local Woolies.

According to the customers affected, they were each charged different prices for the same grocery items when scanned at different cash registers. What exactly was going on here?

The issue came up at Woolies' self-service checkout. Credit: Facebook. (Stock photo)​

One of the affected consumers described her checkout experience online, noting that she had the same things scanned at multiple registers but received slightly different totals.

The shopper said that the sum of all of her purchases initially amounted to $7.45 when she used one of the available self-service checkouts to complete her shop. When she tried to pay for her purchases, however, the register declined her payment, so she had to walk to a different one and re-scanned everything.

To her surprise, though, when she added it all up, she saw that it came to $7.50, five cents more than she had been issued at the previous register.

The woman spoke out right away to clarify that while she wasn't concerned about paying five cents more for her purchases, she was worried about how much these 'little charges' can build up to and how frequently this had happened to other unaware customers.

'Yeah, there are probably swings and roundabouts where people are paying more, or they're paying less over the span of a full shop. But how much is Woolies actually making from that? I'm very curious,' she said in the clip.

In response to the woman's post, another TikTok user shared that she had a very similar experience at her local supermarket, only that the prices of the products she purchased went down rather than up.

'This has happened to me – the first machine I used froze at $190, so I moved to the next machine, and it came to $170,' she commented.

​

Several viewers shared their thoughts in the video's comments section about how the prices of the same things scanned at different registers could vary.

According to one person, supermarket scales lose their accuracy over time and must be periodically serviced and recalibrated, so shoppers should be aware that the scales they use at the register may not be identical to one another.

However, a second user who claimed to be a Woolies employee replied and argued that they regularly do scale checks every morning, and a 'five-point scale check' weekly, so having different scales would be very unlikely.

For added peace of mind, it is reported that all manual and automated checkout scales undergo comprehensive checks once each week. Staff from Woolworths close any self-checkout or manned checkout scale that looks to be reading inaccurately right away, recalibrating it before customers can use it again.

A representative for Woolworths has already addressed the situation, saying the grocery store is eager to look into the customer's concerns.

'We are committed to ensuring the accuracy of all trade measurement scales across our stores in line with strict regulations and test our checkout scales daily,' they said.

'We strongly encourage this customer to reach out to our customer care team or the store directly, in order for us to investigate the items in the transaction and see what has caused the discrepancy.'

You read it here, folks! Be sure to notify a staff member right away if you ever find yourself in a similar situation so they can take appropriate action. And don't forget to double-check your receipts before you walk out the supermarket door! There's no telling what other small issues you could be overlooking.

There's one of their staff always walking round the self service checkouts waiting for people with problems. Why didn't this person talk to them? Who told her to rescan all her goods again? These people get on your nerves.

And might not be the same sort of thing, but I was using a Woolies self scan yesterday, scanned 2 reduced items and it charged me full price. So I very calmly went to their service desk to tell them and in a few seconds I was refunded the difference.

However, I forgot to tell everyone on YouTube, tiktok, Facebook, Instagram etc, but I don't crave the attention like these sad people do.

 

[Mikeyboy2012]

For those of you who are planning on using the self-service checkouts at your local Woolworths for your weekly grocery run, we have some important information to share with you!

On social media, some customers have complained about a strange (and unfair) occurrence at the self-service checkouts in their local Woolies.

According to the customers affected, they were each charged different prices for the same grocery items when scanned at different cash registers. What exactly was going on here?

The issue came up at Woolies' self-service checkout. Credit: Facebook. (Stock photo)​

One of the affected consumers described her checkout experience online, noting that she had the same things scanned at multiple registers but received slightly different totals.

The shopper said that the sum of all of her purchases initially amounted to $7.45 when she used one of the available self-service checkouts to complete her shop. When she tried to pay for her purchases, however, the register declined her payment, so she had to walk to a different one and re-scanned everything.

To her surprise, though, when she added it all up, she saw that it came to $7.50, five cents more than she had been issued at the previous register.

The woman spoke out right away to clarify that while she wasn't concerned about paying five cents more for her purchases, she was worried about how much these 'little charges' can build up to and how frequently this had happened to other unaware customers.

'Yeah, there are probably swings and roundabouts where people are paying more, or they're paying less over the span of a full shop. But how much is Woolies actually making from that? I'm very curious,' she said in the clip.

In response to the woman's post, another TikTok user shared that she had a very similar experience at her local supermarket, only that the prices of the products she purchased went down rather than up.

'This has happened to me – the first machine I used froze at $190, so I moved to the next machine, and it came to $170,' she commented.

​

Several viewers shared their thoughts in the video's comments section about how the prices of the same things scanned at different registers could vary.

According to one person, supermarket scales lose their accuracy over time and must be periodically serviced and recalibrated, so shoppers should be aware that the scales they use at the register may not be identical to one another.

However, a second user who claimed to be a Woolies employee replied and argued that they regularly do scale checks every morning, and a 'five-point scale check' weekly, so having different scales would be very unlikely.

For added peace of mind, it is reported that all manual and automated checkout scales undergo comprehensive checks once each week. Staff from Woolworths close any self-checkout or manned checkout scale that looks to be reading inaccurately right away, recalibrating it before customers can use it again.

A representative for Woolworths has already addressed the situation, saying the grocery store is eager to look into the customer's concerns.

'We are committed to ensuring the accuracy of all trade measurement scales across our stores in line with strict regulations and test our checkout scales daily,' they said.

'We strongly encourage this customer to reach out to our customer care team or the store directly, in order for us to investigate the items in the transaction and see what has caused the discrepancy.'

You read it here, folks! Be sure to notify a staff member right away if you ever find yourself in a similar situation so they can take appropriate action. And don't forget to double-check your receipts before you walk out the supermarket door! There's no telling what other small issues you could be overlooking.

When I was a Tax Agent I found one year that the Tax Office had added a $5 miscellaneous Debit (charge) to many tax assessments. When I rang the tax office about one, they couldn't explain why and said it was a mistake. They then gave a credit to the taxpayer.

That's all good, but if they did this on every tax assessment and basically nobody noticed or cared, that's over $45 million in extra revenue for the tax office for nothing, back then. It'd be more now! That only includes individual taxpayers, not companies etc.

You have to watch what you pay and how much you're charged, that's for sure.

 

[Phyll]

I Don’t use self serve ,I check my dockets at the store .

 

[Janice Reilly]

I suspect that sometimes the person doing the scanning can slip up.

 

[Ezzy]

For those of you who are planning on using the self-service checkouts at your local Woolworths for your weekly grocery run, we have some important information to share with you!

On social media, some customers have complained about a strange (and unfair) occurrence at the self-service checkouts in their local Woolies.

According to the customers affected, they were each charged different prices for the same grocery items when scanned at different cash registers. What exactly was going on here?

The issue came up at Woolies' self-service checkout. Credit: Facebook. (Stock photo)​

One of the affected consumers described her checkout experience online, noting that she had the same things scanned at multiple registers but received slightly different totals.

The shopper said that the sum of all of her purchases initially amounted to $7.45 when she used one of the available self-service checkouts to complete her shop. When she tried to pay for her purchases, however, the register declined her payment, so she had to walk to a different one and re-scanned everything.

To her surprise, though, when she added it all up, she saw that it came to $7.50, five cents more than she had been issued at the previous register.

The woman spoke out right away to clarify that while she wasn't concerned about paying five cents more for her purchases, she was worried about how much these 'little charges' can build up to and how frequently this had happened to other unaware customers.

'Yeah, there are probably swings and roundabouts where people are paying more, or they're paying less over the span of a full shop. But how much is Woolies actually making from that? I'm very curious,' she said in the clip.

In response to the woman's post, another TikTok user shared that she had a very similar experience at her local supermarket, only that the prices of the products she purchased went down rather than up.

'This has happened to me – the first machine I used froze at $190, so I moved to the next machine, and it came to $170,' she commented.

​

Several viewers shared their thoughts in the video's comments section about how the prices of the same things scanned at different registers could vary.

According to one person, supermarket scales lose their accuracy over time and must be periodically serviced and recalibrated, so shoppers should be aware that the scales they use at the register may not be identical to one another.

However, a second user who claimed to be a Woolies employee replied and argued that they regularly do scale checks every morning, and a 'five-point scale check' weekly, so having different scales would be very unlikely.

For added peace of mind, it is reported that all manual and automated checkout scales undergo comprehensive checks once each week. Staff from Woolworths close any self-checkout or manned checkout scale that looks to be reading inaccurately right away, recalibrating it before customers can use it again.

A representative for Woolworths has already addressed the situation, saying the grocery store is eager to look into the customer's concerns.

'We are committed to ensuring the accuracy of all trade measurement scales across our stores in line with strict regulations and test our checkout scales daily,' they said.

'We strongly encourage this customer to reach out to our customer care team or the store directly, in order for us to investigate the items in the transaction and see what has caused the discrepancy.'

You read it here, folks! Be sure to notify a staff member right away if you ever find yourself in a similar situation so they can take appropriate action. And don't forget to double-check your receipts before you walk out the supermarket door! There's no telling what other small issues you could be overlooking.

Are any items incorrectly charged for free under their policy or would the whole shop be free if here is a query about which item this was?